Download or read book The Spirit to Serve written by John Willard Marriott and published by HarperCollins Publishers. This book was released on 1997 with total page 268 pages. Available in PDF, EPUB and Kindle. Book excerpt: Marriott was recently listed by Fortune magazine as one of "The 100 Best Companies to Work for in America" and the "5th Best Company for Asians, Blacks & Hispanics" and ranked by Business Week as one of the "Top Ten Companies for Work & Family."
Download or read book Without Reservations written by John Willard Marriott (Jr.) and published by Luxury Custom Publishing LLC. This book was released on 2012 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Global business leader and hotel industry icon J W Bill Marriott, Jr shares both the story of and the recipe for the success of Marriott International, one of the worlds leading hotel companies. The company began with one family-run root beer stand and grew over eight decades, through his leadership, into a global corporation that is widely respected for the business it does and the way it does business. In 1964, on the eve of being named president of the company, Marriotts father, founder and then-CEO J Willard Marriott, Sr, tucked a letter in his 32-year-old sons desk drawer. The letter contained insights and guideposts that proved invaluable as Bill Jr, blazed the trail not only for his company, but for the hospitality industry as well. The letter, printed in this book, provides timeless advice for any person in any business who aims to achieve success. This is a compilation of engaging stories that takes the reader behind the scenes as events and decisions unfold.
Download or read book 50 Success Classics written by Tom Butler-Bowdon and published by Hachette UK. This book was released on 2010-12-07 with total page 393 pages. Available in PDF, EPUB and Kindle. Book excerpt: Discover the all-time classic books that have helped millions of people achieve success in their work and personal lives.
Download or read book Bill Marriott written by Dale Van Atta and published by . This book was released on 2019 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: The author gives readers an intimate portrait of the life of a billionaire and business titan and shares his definition of success. This biography tells the remarkable story of a man who had the vision to create a multibillion-dollar business, who understood the power of giving, and lived the creed that hard work will pay off, but success is never final.
Download or read book The Spirit of Hospitality written by Larry Stuart and published by Morgan James Publishing. This book was released on 2018-09-04 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Spirit of Hospitality takes readers on a journey of passion for purpose that empowers the missing ingredients of hospitality into a proven leadership style that works. Time has sped up to the point where technology has surpassed the last few thousand years by only a generation. What happened to kindness, humility and the human touch vs. having our face buried into a laptop or IPhone? A life dedicated to excellence does not come by chance, or with age, but by choice and commitment. Larry Stuart strives to give The Spirit of Hospitality to others who are called to a life of prosperity and significance. He provides the tools, attributes and real-life examples of what works when it comes to serving up a memorable guest service delivery and describes the necessary ingredients of hospitality. There is hope only if individuals bring back the missing ingredients of kindness, humility, integrity, encouragement, generosity, team and accountability. Only then is the spirit of hospitality empowered to provide the right leadership approach in building relationships to a new level of expectation, and allows those who embrace that spirit to accomplish whatever they strive to achieve.
Download or read book Delight Your Customers written by Steve Curtin and published by AMACOM. This book was released on 2013-07-19 with total page 200 pages. Available in PDF, EPUB and Kindle. Book excerpt: Discover the hidden ways to raise your organizations’ customer service experiences from ordinary to extraordinary. If you want to know how strong your company’s customer service is, ask your employees to describe what their work entails. Then pay attention to whether they simply list their duties and tasks or if they speak to the true essence of their job--to create delighted customers who will be less price sensitive, have higher repurchase rates, and enthusiastically recommend the company or brand to others. The latter should be every employee’s highest priority, because when it’s not, your customers are merely the recipients of a transaction, not an experience, and transactions do not make for a lasting impression or inspire loyalty. In Delight Your Customers, customer service expert Steve Curtin makes a compelling case that customer service managers need to shift from monitoring service activities to modeling, recognizing, and reinforcing the behaviors that create happy and returning customers. Things such as: Expressing genuine interest Offering sincere compliments Sharing unique knowledge Conveying authentic enthusiasm Providing pleasant surprises Delivering service heroics when needed Simply based on their own personal experiences, everyone knows that great customer service is rare. So why wouldn’t you want to provide a unique, caring, and beneficial experience for all your customers to rave about with others? With the real-world stories, examples, and strategies shared in Delight Your Customers, you can take the customer service experience you offer from ordinary to extraordinary.
Download or read book Finding Our Way written by Margaret J. Wheatley and published by Berrett-Koehler Publishers. This book was released on 2005-02-14 with total page 376 pages. Available in PDF, EPUB and Kindle. Book excerpt: The acclaimed author “richly articulates how the insights of modern science . . . can usher in a new era of human and planetary health” (Systems Thinker). For years, Margaret Wheatley has written eloquently about humanizing our organizations and helping people to work together more effectively and compassionately. She has shown how breakthroughs in chaos theory and quantum physics can enable organizations to function more like responsive, self-organizing living systems, rather than cold mechanisms of control. And she has gradually expanded these ideas into the wider arena of human society. In short, Margaret Wheatley is one of the most innovative and influential organizational thinkers of our time, and Finding Our Way brings together her shorter writings for the first time, touching on all the topics she has addressed throughout her career, showing how she has applied the ideas in her books in many different situations. “However,” she writes, “this is not a collection of articles. I updated, revised, or substantially added to the original content of each one. In this way, everything written here represents my current views on the subjects I write about.” Provocative, challenging, at times poetic, and often deeply moving, Finding Our Way sums up Wheatley’s thinking on a diverse scope of topics from leadership and management to education and raising children in turbulent times; from societal commentary to specific organizational techniques and more. “Wheatley provocatively lays out how managers must operate to be effective in a system that is ‘alive’ . . . Finding Our Way challenges us to see the enterprises we lead in new light.” —Leader’s Beacon
Download or read book Every Shot Must Have a Purpose written by Pia Nilsson and published by Penguin. This book was released on 2005-09-22 with total page 234 pages. Available in PDF, EPUB and Kindle. Book excerpt: Two legendary coaches give golfers a powerful new approach to the game... and to life. As coaches to some of golf’s top players, Pia Nilsson and Lynn Marriott have designed and refined a revolutionary way of teaching the game, with phenomenal results. They don’t believe in prescribing the same stance, grip, and swing to everyone, followed by hours of purposeless drilling. They don’t even believe in beginning with physical technique. Their success has proven to them that a great game begins with a great vision. Unlike any other golf book, Every Shot Must Have a Purpose offers cutting-edge techniques for integrating the physical, technical, mental, emotional, and social parts of a player’s game. The book’s revolutionary pre-shot routine will improve your focus, leading to a golf swing that is not only successful but can be repeated under extreme pressure. Emphasizing the individual golfer rather than a rigid set of mechanics, their VISION54 method takes the frustration out of the game. Why 54? Because they believe it’s possible to shoot a 54 (making a birdie on every hole of a par-72 course) if you have the right mind-set and well-honed intuitive power. An engaging read for the beginner or the seasoned golfer, Every Shot Must Have a Purpose is inspiration for life, not just the links.
Download or read book Four Seasons written by Isadore Sharp and published by Penguin. This book was released on 2009-04-30 with total page 326 pages. Available in PDF, EPUB and Kindle. Book excerpt: The founder of Four Seasons Hotels shares the philosophy and values that have made his legendary brand How did a child of immigrants, starting with no background in the hotel business, create the world's most admired and successful hotel chain? And how has Four Seasons grown dramatically, over nearly a half century, without losing its focus on exceptional quality and unparalleled service? Isadore Sharp answers these questions in his engaging memoir, which doubles as a powerful guide for leaders in any field. He recalls the surprising history of his company, starting with its roots in his father's small construction business, which Sharp joined after getting a degree in architecture. Shifting into hotels wasn't easy, and he learned by trial and error. His breakthrough was a vision for a new kind of hotel, featuring superior design, top-quality amenities, and, above all, a deep commitment to service. Sharp realized that customers would gladly pay extra for a "home away from home" experience. But that would be possible only if everyone-from managers and supervisors to bellmen, servers, and housekeepers-was fully engaged. The front-line staff, who have the most contact with guests, can make or break a five-star reputation. Readers will be fascinated to learn how Four Seasons does it, year after year, in more than thirty countries around the world.
Download or read book The Disney Way written by Bill Capodagli and published by McGraw Hill Professional. This book was released on 1999-01-21 with total page 250 pages. Available in PDF, EPUB and Kindle. Book excerpt: "I dream, I test my dreams against my beliefs, I dare to take risks, and I execute my vision to make those dreams come true." -Walt Disney. Walt Disney's dreams, beliefs, and daring gave birth to captivating characters, thrilling theme park attractions, and breathtaking tales that have inspired the imaginations of generations of children and adults. Disney also launched an entertainment and marketing empire whose influence is felt around the world, and whose success provides a model of business excellence that can guide any company. Each principle is then examined in detail by illustrating the principle at work at Disney as well as at other successful companies. Capodagli and Jackson have spent their careers studying Disney and teaching this unique management method to others. As consultants to companies ranging from Illinois Power to Bristol-Myers Squibb and Whirlpool, they have used the Disney principles again and again, and have seen them yield startling performance improvements. They have distilled this wisdom in THE DISNEY WAY. In this book, you'll learn how to: Give every member of your organization the chance to dream, and tap into the creativity those dreams embody; Treat your customers like guests; Build long-term relationships with key suppliers and partners; Dare to take calculated risks in order to bring innovative ideas to fruition; Align long-term vision with short-term execution. And more. No fairy dust. No magic wands. No wishing on a star. Just sound, effective management principles that stem from Walt Disney's values, vision, and philosophy. Lists of questions to ask and actions to take, along with real-life examples, will help you adapt the Disney Way to suit your company's needs. From the hiring and training of employees to the realization of a creative concept to exceptional customer service, every aspect of the Walt Disney Company is linked to Walt Disney's vision.
Download or read book Off the Rails written by Beppe Severgnini and published by Penguin. This book was released on 2019-02-12 with total page 226 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this witty and entertaining collection of travel tales, an acclaimed journalist explores his obsession with trains--and what his rail journeys have taught him about culture and identity. "I've gone around the world in installments. Every trip has been a revelation. I've watched regions, nations, and continents change moods and I've met more people on trains than in forty years of airplane flights. Every train trip has been a spectacle. Trains are stages, cafés, bazaars. The only talk show that will never go off the air..." Beppe Severgnini has spent his life traveling the world, and not just because he's a journalist; he's a passionate, unflagging train buff. Off the Rails recounts some of his favorite trips across Europe, Australia, Asia, and the United States, each journey bringing readers not only to a different place but to a different time, from his honeymoon on the Trans-Siberian Express (in a four-person compartment!), to a winding journey from Russia to Turkey during the last summer of communism, to a recent coast-to-coast trip with his son from Washington, D.C., to Washington State. Off the Rails is the perfect getaway for anyone with a touch of wanderlust, who dreams of escape or just likes to laugh. Filled with memorable characters and perceptive observations, it demonstrates--hilariously--what unites us. With the world in chaos and life in perpetual fast-forward, it's always the right time to hop on board with Beppe Severgnini and meet your charming, hapless, quarrelsome, romantic, shifty, quirky, endearing neighbors.
Download or read book Be My Guest written by CONRAD AUTOR HILTON and published by Simon and Schuster. This book was released on 1984 with total page 292 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book A Recipe for Disaster written by John Marriott and published by Wipf and Stock Publishers. This book was released on 2018-10-01 with total page 281 pages. Available in PDF, EPUB and Kindle. Book excerpt: The statistics speak for themselves; record numbers of individuals who at one time identified as Christians are deconverting from the faith and identifying as unbelievers. Why is this happening and what can be done to prevent it? A Recipe for Disaster seeks to answer those questions by focusing on the four ways churches and parents unwittingly contribute to the deconversion process. By over-preparing, under-preparing, ill-preparing, and painfully preparing those they are responsible to disciple into mature believers, churches and parents instead set them up for a crisis of faith that all too often leads to the loss of faith. In response to each of the four methods of poor preparation, A Recipe for Disaster offers a recipe for success, four alternative methods of preparation designed to instill lifelong faith.
Download or read book Everything You Need to Know to Feel Go o d written by Candace B. Pert, Ph.D. and published by Hay House, Inc. This book was released on 2007-11-01 with total page 287 pages. Available in PDF, EPUB and Kindle. Book excerpt: Everything You Need to Know to Feel Go(o)d is Candace Pert’s response to the questions she’s been asked in her worldwide travels ever since the publication of her book Molecules of Emotion, and her appearance in the film What the Bleep Do We Know?! She discovered that, at the end of the day, all people really want to know is how to feel good. Within these pages, Dr. Pert shares the answers she’s found, both in the biomedical laboratory of mainstream science and in the laboratory of her own evolving life. Her amazing journey documents how mind, body, and spirit cannot be separated; and that we’re hard-wired for bliss, which is both physical and divine. Feeling good and feeling God, she believes, are one and the same. From beginning to end, this book takes us on an entertaining romp through the many bodymind avenues, separating the woo-woo from real science and pointing the way toward using new paradigm therapies, detoxing our food and environment, forgiving and healing our relationships, understanding depression, staying young, and creating the reality we want to experience. Consciousness, mind, emotions, and God are all factored into the mix, resulting in a lot of beneficial advice and self-development insights that will empower us toward health, well-being, and feeling . . . Go(o)d.
Download or read book Seed Money Monsanto s Past and Our Food Future written by Bartow J. Elmore and published by W. W. Norton & Company. This book was released on 2021-10-12 with total page 400 pages. Available in PDF, EPUB and Kindle. Book excerpt: An authoritative and eye-opening history that examines how Monsanto came to have outsized influence over our food system. Monsanto, a St. Louis chemical firm that became the world’s largest maker of genetically engineered seeds, merged with German pharma-biotech giant Bayer in 2018—but its Roundup Ready® seeds, introduced twenty-five years ago, are still reshaping the farms that feed us. When researchers found trace amounts of the firm’s blockbuster herbicide in breakfast cereal bowls, Monsanto faced public outcry. Award-winning historian Bartow J. Elmore shows how the Roundup story is just one of the troubling threads of Monsanto’s past, many told here and woven together for the first time. A company employee sitting on potentially explosive information who weighs risking everything to tell his story. A town whose residents are urged to avoid their basements because Monsanto’s radioactive waste laces their homes’ foundations. Factory workers who peel off layers of their skin before accepting cash bonuses to continue dirty jobs. An executive wrestling with the ethics of selling a profitable product he knew was toxic. Incorporating global fieldwork, interviews with company employees, and untapped corporate and government records, Elmore traces Monsanto’s astounding evolution from a scrappy chemical startup to a global agribusiness powerhouse. Monsanto used seed money derived from toxic products—including PCBs and Agent Orange—to build an agricultural empire, promising endless bounty through its genetically engineered technology. Skyrocketing sales of Monsanto’s new Roundup Ready system stunned even those in the seed trade, who marveled at the influx of cash and lavish incentives into their sleepy sector. But as new data emerges about the Roundup system, and as Bayer faces a tide of lawsuits over Monsanto products past and present, Elmore’s urgent history shows how our food future is still very much tethered to the company’s chemical past.
Download or read book The Marriott Cell written by Mohamed Fahmy and published by Random House Canada. This book was released on 2016-11-15 with total page 434 pages. Available in PDF, EPUB and Kindle. Book excerpt: Award-winning journalist Mohamed Fahmy's widely anticipated account of his wrongful incarceration in Cairo's maximum-security Scorpion Prison for terrorists and political leaders, and his subsequent battle for justice, opens a remarkable window onto the closed world of Islamic fundamentalism and the bloody geopolitical struggles that dominate our headlines. An important book that reads like a political thriller, it is also a testament to the critical importance of journalism today; an inspiring love story that made front-page news; and a profoundly personal drama of one man's fight for freedom. On the night of December 29, 2013, Egyptian security forces, in a dramatic raid on the Marriott Hotel, seized Fahmy (Canadian-Egyptian Bureau Chief for Al Jazeera English) and two of his colleagues, Peter Greste and Baher Mohamed, accusing them of fabricating news as members of the outlawed Muslim Brotherhood. Their trials became a global cause célèbre condemned as a travesty. But Fahmy also never stopped being a journalist: inside Scorpion he found himself cheek by jowl with notorious Muslim Brotherhood leaders, Al Qaeda fighters, and ISIS sympathizers. Always intrepid, he took advantage of the situation to "interview" the Brotherhood about their aims, gaining exclusive insight into the geopolitical feuds between Egypt, Saudi Arabia, and the UAE on one hand and Qatar and its allies, including Turkey on the other—interviews that led him to sue his former employer, Al Jazeera, from prison. The complex power brokering of Middle Eastern and Western governments left three men trapped in a web he describes as "Global McCarthyism." But at the heart of the book is an inspiring story of two strong women: Fahmy's wife, Marwa Omara, who used every means possible to fight for his release, bravely risking her safety; and his courageous international human-rights lawyer, Amal Clooney, who championed his battle for freedom.
Download or read book In Search of the Rainbow s End written by Colin Caffell and published by Hachette UK. This book was released on 2020-01-09 with total page 550 pages. Available in PDF, EPUB and Kindle. Book excerpt: **THE TRUE STORY BEHIND MAJOR ITV DRAMA WHITE HOUSE FARM, NOW ON NETFLIX** 'An extraordinary book . . . both deeply moving and quietly inspiring' FREDDIE FOX 'A beautiful, very moving book' CRESSIDA BONAS In 1985, the shocking murder of a family of five in a quiet country house in Essex rocked the nation. The victims were Nevill and June Bamber; their adopted daughter Sheila Caffell, divorced from her husband Colin; and Sheila and Colin's twin sons, Nicholas and Daniel. Only one survivor remained: the Bamber's other adopted child, Jeremy Bamber. Following his lead, the police - and later the press - blamed the murders on Sheila, who, so the story went, then committed suicide. Written by Sheila's ex-husband Colin and originally published in 1994, In Search of the Rainbow's End is the first and only book about the White House Farm murders to have been written by a family member. It is the inside story of two families into whose midst the most monstrous events erupted. When Jeremy Bamber is later convicted on all five counts of murder, Colin is left to pick up the pieces of his life after not only burying his ex-wife, two children and parents-in-law, but also having to cope with memories of Sheila almost shattered by a predatory press hungry for stories of sex, drugs and the high life. Colin's tale is not just a rare insider's picture of murder, but testimony to the strength and resilience of one man in search of healing after trauma: he describes his process of recovery, a process that led to his working in prisons, helping to rehabilitate,among others, convicted murderers. By turns emotive, terrifying, and inspiring, Colin Caffell's account of mass murder and its aftermath will not fail to move and astonish.
