Download or read book Zero Fail written by Carol Leonnig and published by Random House. This book was released on 2021-05-18 with total page 561 pages. Available in PDF, EPUB and Kindle. Book excerpt: NEW YORK TIMES BESTSELLER • “This is one of those books that will go down as the seminal work—the determinative work—in this field. . . . Terrifying.”—Rachel Maddow The first definitive account of the rise and fall of the Secret Service, from the Kennedy assassination to the alarming mismanagement of the Obama and Trump years, right up to the insurrection at the Capitol on January 6—by the Pulitzer Prize winner and #1 New York Times bestselling co-author of A Very Stable Genius and I Alone Can Fix It NAMED ONE OF THE BEST BOOKS OF THE YEAR BY THE WASHINGTON POST Carol Leonnig has been reporting on the Secret Service for The Washington Post for most of the last decade, bringing to light the secrets, scandals, and shortcomings that plague the agency today—from a toxic work culture to dangerously outdated equipment to the deep resentment within the ranks at key agency leaders, who put protecting the agency’s once-hallowed image before fixing its flaws. But the Secret Service wasn’t always so troubled. The Secret Service was born in 1865, in the wake of the assassination of Abraham Lincoln, but its story begins in earnest in 1963, with the death of John F. Kennedy. Shocked into reform by its failure to protect the president on that fateful day in Dallas, this once-sleepy agency was radically transformed into an elite, highly trained unit that would redeem itself several times, most famously in 1981 by thwarting an assassination attempt against Ronald Reagan. But this reputation for courage and excellence would not last forever. By Barack Obama’s presidency, the once-proud Secret Service was running on fumes and beset by mistakes and alarming lapses in judgment: break-ins at the White House, an armed gunman firing into the windows of the residence while confused agents stood by, and a massive prostitution scandal among agents in Cartagena, to name just a few. With Donald Trump’s arrival, a series of promised reforms were cast aside, as a president disdainful of public service instead abused the Secret Service to rack up political and personal gains. To explore these problems in the ranks, Leonnig interviewed dozens of current and former agents, government officials, and whistleblowers who put their jobs on the line to speak out about a hobbled agency that’s in desperate need of reform. “I will be forever grateful to them for risking their careers,” she writes, “not because they wanted to share tantalizing gossip about presidents and their families, but because they know that the Service is broken and needs fixing. By telling their story, they hope to revive the Service they love.”

Download or read book Secret Service written by John R. DiJulius III and published by AMACOM Div American Mgmt Assn. This book was released on 2003-01-28 with total page 186 pages. Available in PDF, EPUB and Kindle. Book excerpt: “Either you can decide to compete on price alone and pray you can maintain a cost structure to generate a profit, or you can provide magical moments that create value for your guests. . . . Throughout Secret Service, DiJulius demonstrates how to transform bland customer service standards into memorable customer experiences.”— from the foreword by Bill Capodagli and Lynn Jackson, coauthors of The Disney Way and Every Business Is Show Business How many successful businesses provide the kind of unforgettable client experience that keeps customers coming back time after time and year after year? John DiJulius has built his award-winning business around a customer service approach that has earned comparisons to Disney, Nordstrom, and other legendary customer experience pioneers. In Secret Service DiJulius reveals how to develop behind-the-scenes systems that will enable your business to * develop a great corporate culture that shows in the dedication and passion of your front-line people * “go deeper” with your existing customers * turn complaints into positive experiences * make each customer feel welcome, comfortable, important, and understood. DiJulius will teach you all the techniques that have catapulted his business to the top, making him one of the most sought-after service experts in America. By quantifying and examining each phase of the Customer Experience Cycle, Secret Service reveals clever, practical ideas that can be transformed into repeatable best practices in any organization and at every level. Packed with examples applicable to a wide range of industries, this book provides practical, realistic ways to reap the benefits of greater customer loyalty, exponentially expanded referral networks, lower employee turnover, and stronger bottom-line results.

Download or read book Secrets of the Secret Service written by Gary J. Byrne and published by Center Street. This book was released on 2018-01-02 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: From the author of the #1 New York Times bestseller CRISIS OF CHARACTER comes an explosive new exposé of the Secret Service. The United States Secret Service is tasked with protecting our Presidents, their families, and the complex in which they live and work. Given this important mission, world stability rests upon the shoulders of its agents. In his new book, former Secret Service officer Gary Byrne takes readers behind the scenes to understand the agency's history and today's security failings that he believes put Americans at risk The American public knows the stories of Secret Service heroism, but they don't know about the hidden legacy of problems that have plagued the agency ever since its creation. Gary Byrne says that decades of catastrophic public failures, near misses, and bureaucratic and cultural rot threaten to erode this critical organization from the inside out. Today, as it works to protect President Trump, the Secret Service stands at a crossroads, and the time needed to choose the right course is running out. Agents and officers are leaving the Secret Service in droves, or they're being overworked to the point where they lose focus on the job. Management makes decisions based on politics, not the welfare of their employees. Byrne believes that this means danger for the men and women of the Secret Service, danger for the President they protect, and danger for the nation. In this book, he shares what he has witnessed and learned about the Secret Service with the hope that the problems of this most important agency can be fixed before it's too late.

Download or read book In the President s Secret Service written by Ronald Kessler and published by Forum Books. This book was released on 2010-08-03 with total page 313 pages. Available in PDF, EPUB and Kindle. Book excerpt: After conducting exclusive interviews with more than one hundred current and former Secret Service agents, bestselling author and award-winning reporter Ronald Kessler reveals their secrets for the first time. Never before has a journalist penetrated the wall of secrecy that surrounds the U.S. Secret Service, that elite corps of agents who pledge to take a bullet to protect the president and his family. Kessler portrays the dangers that agents face and how they carry out their missions--from how they are trained to how they spot and assess potential threats. With fly-on-the-wall perspective, he captures the drama and tension that characterize agents’ lives and reveals what they have seen, providing startling, previously untold stories about the presidents, from John F. Kennedy and Lyndon Johnson to George W. Bush and Barack Obama, as well as about their families, Cabinet officers, and White House aides.

Download or read book The First Family Detail written by Ronald Kessler and published by Forum Books. This book was released on 2015-07-28 with total page 313 pages. Available in PDF, EPUB and Kindle. Book excerpt: NEW YORK TIMES BESTSELLER • “Ron Kessler appears to get everything first.”—Slate As in a play, presidents, vice presidents, and presidential candidates perform onstage for the public and the media. What the nation’s leaders are really like and what goes on behind the scenes remain hidden. Secret Service agents have a front-row seat on their private lives and those of their wives and children. Crammed with new headline-making revelations, The First Family Detail by New York Times bestselling author Ronald Kessler tells that eye-opening, uncensored story. The First Family Detail reveals: • Vice President Joe Biden regularly orders the Secret Service to keep his military aide with the nuclear football a mile behind his motorcade, potentially leaving the country unable to retaliate in the event of a nuclear attack. • Secret Service agents discovered that former president Bill Clinton has a blond mistress—code-named Energizer by agents—who lives near the Clintons’ home in Chappaqua, New York. • The Secret Service covered up the fact that President Ronald Reagan’s White House staff overruled the agency to let unscreened spectators get close to Reagan as he left the Washington Hilton, allowing John W. Hinckley Jr. to shoot the president. • Because Hillary Clinton is so nasty to agents, being assigned to her protective detail is considered a form of punishment and the worst assignment in the Secret Service. “Kessler’s such a skilled storyteller, you almost forget this is dead-serious nonfiction.”—Newsweek

Download or read book Corporate Espionage Geopolitics and Diplomacy Issues in International Business written by Christiansen, Bryan and published by IGI Global. This book was released on 2016-10-31 with total page 401 pages. Available in PDF, EPUB and Kindle. Book excerpt: As global business competition continues to accelerate, it is imperative that managers and executives examine all facets of an organization so that it remains successful. Often dynamics such as espionage, diplomacy, and geopolitical atmosphere have a great impact on daily operations of an organization; however, these areas are often overlooked. Corporate Espionage, Geopolitics, and Diplomacy Issues in International Business highlights strategic planning and operations tactics in the areas of human resource management and security. Featuring the impact of espionage, geopolitics, and diplomacy, this book is an insightful reference for business and government executives, scholars, graduate and undergraduate students, and practitioners .

Download or read book Secret Service written by Christopher M. Andrew and published by . This book was released on 1985 with total page 660 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book The Kennedy Detail written by Gerald Blaine and published by Simon and Schuster. This book was released on 2011-11-15 with total page 449 pages. Available in PDF, EPUB and Kindle. Book excerpt: Documents the events leading up to and following the assassination of the thirty-fifth president as revealed by the Secret Service agents who were present, in an account that also draws on letters written by Jackie Kennedy in the immediate aftermath and other previously undisclosed sources.

Download or read book Spymaster written by Frederic Wakeman and published by Univ of California Press. This book was released on 2003-06-03 with total page 672 pages. Available in PDF, EPUB and Kindle. Book excerpt: Wakeman's authoritative biography of the ruthlessly powerful man who led the Chinese Secret Service during the violent and tumultuous period after the fall of the Imperial system.

Download or read book The New Nobility written by Andrei Soldatov and published by PublicAffairs. This book was released on 2010-09-14 with total page 322 pages. Available in PDF, EPUB and Kindle. Book excerpt: In The New Nobility, two courageous Russian investigative journalists open up the closed and murky world of the Russian Federal Security Service. While Vladimir Putin has been president and prime minister of Russia, the Kremlin has deployed the security services to intimidate the political opposition, reassert the power of the state, and carry out assassinations overseas. At the same time, its agents and spies were put beyond public accountability and blessed with the prestige, benefits, and legitimacy lost since the Soviet collapse. The security services have played a central -- and often mysterious -- role at key turning points in Russia during these tumultuous years: from the Moscow apartment house bombings and theater siege, to the war in Chechnya and the Beslan massacre. The security services are not all-powerful; they have made clumsy and sometimes catastrophic blunders. But what is clear is that after the chaotic 1990s, when they were sidelined, they have made a remarkable return to power, abetted by their most famous alumnus, Putin.

Download or read book Survivor s Guilt written by Vincent Palamara and published by Trine Day. This book was released on 2013-10-01 with total page 689 pages. Available in PDF, EPUB and Kindle. Book excerpt: Painstakingly researched by an authority on the history of the Secret Service and based on primary, firsthand accounts from more than 80 former agents, White House aides, and family members, this is the definitive account of what went wrong with John F. Kennedy’s security detail on the day he was assassinated. The work provides a detailed look at how JFK could and should have been protected and debunks numerous fraudulent notions that persist about the day in question, including that JFK ordered agents off the rear of his limousine; demanded the removal of the bubble top that covered the vehicle; and was difficult to protect and somehow, directly or indirectly, made his own tragic death easier for an assassin or assassins. This book also thoroughly investigates the threats on the president’s life before traveling to Texas; the presence of unauthorized Secret Service agents in Dealey Plaza, the site of the assassination; the failure of the Secret Service in monitoring and securing the surrounding buildings, overhangs, and rooftops; and the surprising conspiratorial beliefs of several former agents. An important addition to the canon of works on JFK and his assassination, this study sheds light on the gross negligence and, in some cases, seeming culpability, of those sworn to protect the president.

Download or read book Apartheid s Friends written by James Sanders and published by John Murray Publishers. This book was released on 2006 with total page 580 pages. Available in PDF, EPUB and Kindle. Book excerpt: Very little has been written about the South African secret intelligence, but revelations to the Truth and Reconciliation Commission and the new culture of confessions now make that possible. James Sanders has gathered classified documents and interviewed ex-operatives since 1997 and has pieced together an extraordinary, unsavoury picture of the Intelligence Service, both inside South Africa and overseas. He reveals evidence of state-sponsored murder not only to intimidate the ANC but also to allow hard men within the police and the armed forces to let off steam. He reveals that Republican political candidates in the US were assisted in elections against anti-Apartheid Democrats. He shows that South Africa supplied Argentina with weapons during the Falklands War and that Harold Wilson's surprising outbursts, when he claimed that South African intelligence agents were trying to bring down his government, were based on hard evidence. At operational level, South African Intelligence had intimate links with counterparts in the CIA, British Intelligence, and other agencies worldwide. Apartheid's Friends not only provides an insight into a dark area of South Africa's past, it is also an important contribution to the international history of secret service.

Download or read book Venice s Secret Service written by Ioanna Iordanou and published by Oxford University Press, USA. This book was released on 2019-10-24 with total page 278 pages. Available in PDF, EPUB and Kindle. Book excerpt: Venice's Secret Service is the untold and arresting story of the world's earliest centrally-organised state intelligence service. Long before the inception of SIS and the CIA, in the period of the Renaissance, the Republic of Venice had masterminded a remarkable centrally-organised state intelligence organisation that played a pivotal role in the defence of the Venetian empire. Housed in the imposing Doge's Palace and under the direction of the Council of Ten, the notorious governmental committee that acted as Venice's spy chiefs, this 'proto-modern' organisation served prominent intelligence functions including operations (intelligence and covert action), analysis, cryptography and steganography, cryptanalysis, and even the development of lethal substances. Official informants and amateur spies were shipped across Europe, Anatolia, and Northern Africa, conducting Venice's stealthy intelligence operations. Revealing a plethora of secrets, their keepers, and their seekers, Venice's Secret Service explores the social and managerial processes that enabled their existence and that furnished the foundation for an extraordinary intelligence organisation created by one of the early modern world's most cosmopolitan states.

Download or read book Within Arm s Length A Secret Service Agent s Definitive Inside Account of Protecting the President written by Dan Emmett and published by Macmillan. This book was released on 2014-06-10 with total page 318 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Dan Emmett was just eight years old when President John F. Kennedy was assassinated. The events surrounding the President's death shaped the course of young Emmett's life as he set a goal of becoming a US Secret Service agent--one of a special group of people willing to trade their lives for that of the President, if necessary. Within Arm's Length is the essential book on the Secret Service--a revealing and compelling inside look at the Presidential Protective Division (PPD) with stories from some of the author's more high-profile assignments in his twenty-one years of service, where he provided arm's length protection worldwide for Presidents George Herbert Walker Bush, William Jefferson Clinton, and George W. Bush, both as a member of the PPD and the Counter Assault Team. Dan Emmett describes the professional challenges faced by Secret Service agents as well as the physical and emotional toll that can be inflicted on both agents and their families. Within Arm's Length also shares firsthand details about the duties and challenges of conducting presidential advances, dealing with the media, driving the President in a bullet-proof limousine, running alongside him through the streets of Washington, and flying with him on Air Force One. With fascinating anecdotes, Emmett weaves keen insight into the unique culture and history of the Secret Service and the inner workings of the White House"--

Download or read book The French Secret Services written by Douglas Porch and published by Macmillan. This book was released on 2003-11 with total page 642 pages. Available in PDF, EPUB and Kindle. Book excerpt: Chronicles the development of the French secret services in the modern era, asks some fundamental questions about what France expected and expects from them, and offers a assessment of their role and influence in the state and the military.

Download or read book Kingsman The Secret Service written by Mark Millar and published by Image Comics. This book was released on 2017-09-12 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: THE SECRET SERVICE: KINGSMAN is the critically acclaimed comic book series by Kick-Ass writer MARK MILLAR and Watchmen's DAVE GIBBONS. Now a Hollywood blockbuster starring Colin Firth and Taron Egerton, and directed by MATTHEW VAUGHN, KINGSMAN reinvents the spy genre for the 21st century. The story follows a British secret agent who takes his wayward nephew under his wing and trains him to become a gentleman spy. Together, they uncover a plot that links kidnapped celebrities with a plot to eradicate 90 percent of the human race! This 2017 edition comes with a limited edition FOX MOVIE COVER and a brand-new cover by DAVE GIBBONS, revealed in August. Collects THE SECRET SERVICE #1-6

Download or read book The Secret World written by Christopher Andrew and published by Yale University Press. This book was released on 2018-09-04 with total page 1019 pages. Available in PDF, EPUB and Kindle. Book excerpt: “A comprehensive exploration of spying in its myriad forms from the Bible to the present day . . . Easy to dip into, and surprisingly funny.” —Ben Macintyre in The New York Times Book Review The history of espionage is far older than any of today’s intelligence agencies, yet largely forgotten. The codebreakers at Bletchley Park, the most successful WWII intelligence agency, were completely unaware that their predecessors had broken the codes of Napoleon during the Napoleonic wars and those of Spain before the Spanish Armada. Those who do not understand past mistakes are likely to repeat them. Intelligence is a prime example. At the outbreak of WWI, the grasp of intelligence shown by US President Woodrow Wilson and British Prime Minister Herbert Asquith was not in the same class as that of George Washington during the Revolutionary War and eighteenth-century British statesmen. In the first global history of espionage ever written, distinguished historian and New York Times–bestselling author Christopher Andrew recovers much of the lost intelligence history of the past three millennia—and shows us its continuing relevance. “Accurate, comprehensive, digestible and startling . . . a stellar achievement.” —Edward Lucas, The Times “For anyone with a taste for wide-ranging and shrewdly gossipy history—or, for that matter, for anyone with a taste for spy stories—Andrew’s is one of the most entertaining books of the past few years.” —Adam Gopnik, The New Yorker “Remarkable for its scope and delightful for its unpredictable comparisons . . . there are important lessons for spymasters everywhere in this breathtaking and brilliant book.” —Richard J. Aldrich, Times Literary Supplement “Fans of Fleming and Furst will delight in this skillfully related true-fact side of the story.” —Kirkus Reviews “A crowning triumph of one of the most adventurous scholars of the security world.” —Financial Times Includes illustrations