Download or read book The Research of Customer Satisfaction and Customer Loyalty for Real Time Transportation Information Applications written by 白書瑄 and published by . This book was released on 2013 with total page 107 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book A Handbook for Measuring Customer Satisfaction and Service Quality written by Morpace International and published by Transportation Research Board. This book was released on 1999 with total page 222 pages. Available in PDF, EPUB and Kindle. Book excerpt: This handbook focuses on how to measure customer satisfaction and how to develop transit agency performance measures. It will be of interest to transit managers, market research and customer service personnel, transit planners, and others who need to know about measuring customer satisfaction and developing transit agency performance measures. The handbook provides methods on how to identify, implement, and evaluate customer satisfaction and customer-defined quality service.

Download or read book Handbook of Research on the Applications of International Transportation and Logistics for World Trade written by Ceyhun, Gökçe Çiçek and published by IGI Global. This book was released on 2019-12-06 with total page 578 pages. Available in PDF, EPUB and Kindle. Book excerpt: In today’s developing world, international trade is a field that is rapidly growing. Within this economic market, traders need to implement new approaches in order to satisfy consumers’ rising demands. Due to the high level of competition, merchants have focused on developing new transportation and logistics strategies. In order to execute effective transportation tactics, decision makers need to know the fundamentals, current developments, and future trends of intercontinental transportation. The Handbook of Research on the Applications of International Transportation and Logistics for World Trade provides emerging research exploring the effective and productive solutions to global transportation and logistics by applying fundamental and in-depth knowledge together with current applications and future aspects. Featuring coverage on a broad range of topics such as international regulations, inventory management, and distribution networks, this book is ideally designed for logistics authorities, trading companies, logistics operators, transportation specialists, government officials, managers, policymakers, researchers, academicians, and students.

Download or read book Information Computer and Application Engineering written by Hsiang-Chuan Liu and published by CRC Press. This book was released on 2018-06-12 with total page 1146 pages. Available in PDF, EPUB and Kindle. Book excerpt: This proceedings volume brings together peer-reviewed papers presented at the International Conference on Information Technology and Computer Application Engineering, held 10-11 December 2014, in Hong Kong, China. Specific topics under consideration include Computational Intelligence, Computer Science and its Applications, Intelligent Information Processing and Knowledge Engineering, Intelligent Networks and Instruments, Multimedia Signal Processing and Analysis, Intelligent Computer-Aided Design Systems and other related topics. This book provides readers a state-of-the-art survey of recent innovations and research worldwide in Information Technology and Computer Application Engineering, in so-doing furthering the development and growth of these research fields, strengthening international academic cooperation and communication, and promoting the fruitful exchange of research ideas. This volume will be of interest to professionals and academics alike, serving as a broad overview of the latest advances in the dynamic field of Information Technology and Computer Application Engineering.

Download or read book Approaches to Customer Information for Public Transportation written by Mikael Sheikh and published by . This book was released on 1998 with total page 232 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Customer Loyalty in the Public Transportation Context written by Valerie Nichole Webb and published by . This book was released on 2010 with total page 182 pages. Available in PDF, EPUB and Kindle. Book excerpt: (cont.) The results for the general population showed that the average customer bases their decision to continue to use the service in the future fairly evenly on perceptions of service quality, service value, and customer satisfaction with the remaining two factors playing only indirect roles. The most important factor for a customer to recommend the service to others is their perceptions Qf service quality. The model results were then applied to key market segmentations (captive vs. choice riders, riders with low vs. high accessibility to transit, and bus riders vs. rail riders) using ANOVA, MIMIC, and multiple group analysis. It was found that captive riders are highly sensitive to problem experience; they report experiencing more problems and those problems more strongly influence the rest of the loyalty model. Riders with high accessibility generally rate all model factors higher than those with low accessibility and are, in turn, more loyal. Finally, bus riders' loyalty is more highly affected by their perceptions of service quality which could stem from the unpredictability of bus service resulting from exogenous factors. By developing a more thorough understanding of what keeps their customers coming back, public transportation agencies can more effectively use their limited resources by growing a base of loyal customers, and in turn, increasing their revenues.

Download or read book Digital and Social Media Marketing written by Nripendra P. Rana and published by Springer Nature. This book was released on 2019-11-11 with total page 337 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book examines issues and implications of digital and social media marketing for emerging markets. These markets necessitate substantial adaptations of developed theories and approaches employed in the Western world. The book investigates problems specific to emerging markets, while identifying new theoretical constructs and practical applications of digital marketing. It addresses topics such as electronic word of mouth (eWOM), demographic differences in digital marketing, mobile marketing, search engine advertising, among others. A radical increase in both temporal and geographical reach is empowering consumers to exert influence on brands, products, and services. Information and Communication Technologies (ICTs) and digital media are having a significant impact on the way people communicate and fulfil their socio-economic, emotional and material needs. These technologies are also being harnessed by businesses for various purposes including distribution and selling of goods, retailing of consumer services, customer relationship management, and influencing consumer behaviour by employing digital marketing practices. This book considers this, as it examines the practice and research related to digital and social media marketing.

Download or read book Apps Management and E Commerce Transactions in Real Time written by Rezaei, Sajad and published by IGI Global. This book was released on 2017-03-16 with total page 403 pages. Available in PDF, EPUB and Kindle. Book excerpt: Technology is continuously advancing and changing the way aspects of business are performed. The implementation of mobile business transactions to acquire various types of goods has changed the landscape of consumerism. Apps Management and E-Commerce Transactions in Real-Time is a timely research publication that features the latest scholarly trends, issues, and implications of the use of a new technological forum in electronic buying and selling. Including extensive coverage on a number of topics and perspectives such as social networks, customer satisfaction, and cloud computing, this book is ideally designed for researchers, academicians, and students seeking current research on mobile solutions in business deals.

Download or read book An Intelligent Customer Complaint Management System with Application to the Transport and Logistics Industry written by Alireza Faed and published by Springer Science & Business Media. This book was released on 2013-06-12 with total page 366 pages. Available in PDF, EPUB and Kindle. Book excerpt: This thesis addresses the issue of customer complaints in the context of Customer Relationship Management (CRM). After a comprehensive survey of the current literature on CRM, the thesis describes the development of a new intelligent CRM (I-CRM) framework, which integrates text analytics, type mapping, SPSS, structural equation modeling, and linear and fuzzy approaches. This new methodology, in contrast to previous ones, is able to handle customer complaints with respect to different variables, thus allowing organizations to find their key customers and key complaints, and to address and provide solution to the major complaints of the key customers, hence promoting business development. The thesis also describes the successful application of the method to a real-world case, represented by the immeasurable truck drivers complaints at the Fremantle port in Western Australia.

Download or read book Handbook of Research on Applied AI for International Business and Marketing Applications written by Christiansen, Bryan and published by IGI Global. This book was released on 2020-09-25 with total page 702 pages. Available in PDF, EPUB and Kindle. Book excerpt: Artificial intelligence (AI) describes machines/computers that mimic cognitive functions that humans associate with other human minds, such as learning and problem solving. As businesses have evolved to include more automation of processes, it has become more vital to understand AI and its various applications. Additionally, it is important for workers in the marketing industry to understand how to coincide with and utilize these techniques to enhance and make their work more efficient. The Handbook of Research on Applied AI for International Business and Marketing Applications is a critical scholarly publication that provides comprehensive research on artificial intelligence applications within the context of international business. Highlighting a wide range of topics such as diversification, risk management, and artificial intelligence, this book is ideal for marketers, business professionals, academicians, practitioners, researchers, and students.

Download or read book Pro active Dynamic Vehicle Routing written by Francesco Ferrucci and published by Springer Science & Business Media. This book was released on 2013-03-14 with total page 356 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book deals with transportation processes denoted as the Real-time Distribution of Perishable Goods (RDOPG). The book presents three contributions that are made to the field of transportation. First, a model considering the minimization of customer inconvenience is formulated. Second, a pro-active real-time control approach is proposed. Stochastic knowledge is generated from past request information by a new forecasting approach and is used in the pro-active approach to guide vehicles to request-likely areas before real requests arrive there. Various computational results are presented to show that in many cases the pro-active approach is able to achieve significantly improved results. Moreover, a measure for determining the structural quality of request data sets is also proposed. The third contribution of this book is a method that is presented for considering driver inconvenience aspects which arise from vehicle en-route diversion activities. Specifically, this method makes it possible to restrict the number of performed vehicle en-route diversion activities.​

Download or read book Applications of New Technology in Operations and Supply Chain Management written by Taghipour, Atour and published by IGI Global. This book was released on 2024-08-26 with total page 509 pages. Available in PDF, EPUB and Kindle. Book excerpt: The International Data Corporation (IDC) has unveiled a series of transformative predictions to reshape operations and supply chain management, leading companies to re-assess their processes. Applications of New Technology in Operations and Supply Chain Management offers an in-depth exploration of how emerging technologies are positioned to revolutionize the way businesses execute and coordinate their operations. The book delves into the adoption of digital technologies, the shift to cloud technology, and the emergence of real-time operational insights that can be accessed from anywhere. For instance, 2026 ushers in integrating digital tools for measuring carbon footprints and the increased use of robots in unconventional domains, such as remote inspection and maintenance. By 2027, augmented reality technology will take center stage, reducing operator and field worker errors. Furthermore, remote operations embrace satellite-based artificial intelligence or machine learning technologies, revolutionizing data collection and analysis at the edge.

Download or read book The Service Profit Chain written by James L. Heskett and published by Simon and Schuster. This book was released on 1997-04-10 with total page 345 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this pathbreaking book, world-renowned Harvard Business School service firm experts James L. Heskett, W. Earl Sasser, Jr. and Leonard A. Schlesinger reveal that leading companies stay on top by managing the service profit chain. Why are a select few service firms better at what they do -- year in and year out -- than their competitors? For most senior managers, the profusion of anecdotal "service excellence" books fails to address this key question. Based on five years of painstaking research, the authors show how managers at American Express, Southwest Airlines, Banc One, Waste Management, USAA, MBNA, Intuit, British Airways, Taco Bell, Fairfield Inns, Ritz-Carlton Hotel, and the Merry Maids subsidiary of ServiceMaster employ a quantifiable set of relationships that directly links profit and growth to not only customer loyalty and satisfaction, but to employee loyalty, satisfaction, and productivity. The strongest relationships the authors discovered are those between (1) profit and customer loyalty; (2) employee loyalty and customer loyalty; and (3) employee satisfaction and customer satisfaction. Moreover, these relationships are mutually reinforcing; that is, satisfied customers contribute to employee satisfaction and vice versa. Here, finally, is the foundation for a powerful strategic service vision, a model on which any manager can build more focused operations and marketing capabilities. For example, the authors demonstrate how, in Banc One's operating divisions, a direct relationship between customer loyalty measured by the "depth" of a relationship, the number of banking services a customer utilizes, and profitability led the bank to encourage existing customers to further extend the bank services they use. Taco Bell has found that their stores in the top quadrant of customer satisfaction ratings outperform their other stores on all measures. At American Express Travel Services, offices that ticket quickly and accurately are more profitable than those which don't. With hundreds of examples like these, the authors show how to manage the customer-employee "satisfaction mirror" and the customer value equation to achieve a "customer's eye view" of goods and services. They describe how companies in any service industry can (1) measure service profit chain relationships across operating units; (2) communicate the resulting self-appraisal; (3) develop a "balanced scorecard" of performance; (4) develop a recognitions and rewards system tied to established measures; (5) communicate results company-wide; (6) develop an internal "best practice" information exchange; and (7) improve overall service profit chain performance. What difference can service profit chain management make? A lot. Between 1986 and 1995, the common stock prices of the companies studied by the authors increased 147%, nearly twice as fast as the price of the stocks of their closest competitors. The proven success and high-yielding results from these high-achieving companies will make The Service Profit Chain required reading for senior, division, and business unit managers in all service companies, as well as for students of service management.

Download or read book Digital Transformation and Innovative Services for Business and Learning written by Sandhu, Kamaljeet and published by IGI Global. This book was released on 2020-06-26 with total page 282 pages. Available in PDF, EPUB and Kindle. Book excerpt: In a world dependent on digital technologies, business corporations continually try to stay ahead of their competitors by adopting the most updated technology into their business processes. Many companies are adopting digital transformation models, data analytics, big data, data empowerment, and data sharing as key strategies and as service disruptors for information delivery and record management. Higher education institutions have adopted digital service innovation as a core to driving their business processes. Such services are key to ensuring efficiency and improving organizational performance. Digital Transformation and Innovative Services for Business and Learning is a collection of innovative research on the latest digital services and their role in supporting the digital transformation of businesses and education. While highlighting topics including brand equality, digital banking, and generational workforce, this book is ideally designed for managers, executives, IT consultants, industry professionals, academicians, researchers, and students.

Download or read book Uses of Social Media in Public Transportation written by Susan Bregman and published by Transportation Research Board. This book was released on 2012 with total page 66 pages. Available in PDF, EPUB and Kindle. Book excerpt: TRB’s Transit Cooperative Research Program (TCRP) Synthesis 99: Uses of Social Media in Public Transportation explores the use of social media among transit agencies and documents successful practices in the United States and Canada.

Download or read book Computer Applications in Management Integrating Technology and Business Strategies written by Dr. Subhash Kakkar and published by JEC PUBLICATION. This book was released on with total page 233 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Computer Applications in Management: Integrating Technology and Business Strategies" is an authoritative guide that navigates the intersection of technology and management practices, offering a comprehensive overview for students, professionals, and leaders in the business domain. Starting with an introduction to computer applications in management, the book delves into the definition, scope, and historical evolution of business computing, emphasizing its pivotal role in enhancing efficiency, productivity, and strategic decision-making in modern management. It systematically explores the intricacies of information systems, including types such as Transaction Processing Systems (TPS), Management Information Systems (MIS), and Decision Support Systems (DSS), highlighting their indispensable role in data analysis and decision-making processes.

Download or read book Advances in Manufacturing Technology XXXI written by J. Gao and published by IOS Press. This book was released on 2017-08-23 with total page 620 pages. Available in PDF, EPUB and Kindle. Book excerpt: The urgent need to keep pace with the accelerating globalization of manufacturing in the 21st century has produced rapid advances in manufacturing research, development and innovation. This book presents the proceedings of the 15th International Conference on Manufacturing Research (ICMR 2017), which also incorporated the 32nd National Conference on Manufacturing Research (NCMR) and was held at the University of Greenwich, London, UK, in September 2017. The conference brings together a broad community of researchers who share the common goal of developing and managing the technologies and operations key to sustaining the success of manufacturing businesses. The book is divided into 13 parts, covering topics such as advanced manufacturing technologies (including additive, ultra-precision and nano-manufacturing); manufacturing systems (digital and cyber-physical systems); product design and development (including lifecycle management and supply-chain collaboration); information and communication (including innovation and knowledge management); and manufacturing management (including lean, sustainable and cost engineering). With its comprehensive overview of current developments, this book will be of interest to all those involved in manufacturing today.