Download or read book The Reign of the Customer written by Claes Fornell and published by Springer Nature. This book was released on 2020-03-27 with total page 217 pages. Available in PDF, EPUB and Kindle. Book excerpt: With major retailers closing brick-and-mortar stores every month and the continued shift to online shopping, there is a major push to strengthen customer loyalty by improving the customer experience. The two most important qualities that consumers look for are convenience and efficiency. Finally a source is available that will give retailers and companies in general the insight needed to enhance customer satisfaction while improving the overall shopping experience. This book uses the world-leading findings from the American Customer Satisfaction Index (ACSI) and its accompanying Global Customer Satisfaction Index (GCSI) – invaluable, incomparable sources of consumer insights and information, to inform best practices for improving the consumer experience, better satisfying customers, and achieving profitable customer loyalty today and into the rapidly changing future. This book will help us understand where we were, where we are today, and where we are heading tomorrow in providing exceptional customer experiences. It is a must-read for marketing professionals and customer-focused senior executives alike.
Download or read book The Reign of the Kingfisher written by T.J. Martinson and published by Flatiron Books. This book was released on 2019-03-05 with total page 352 pages. Available in PDF, EPUB and Kindle. Book excerpt: 30 years ago a superhero tried to save Chicago. Now the city is again under siege, in this gritty, suspenseful, and beautifully written novel from award-winning debut author T.J. Martinson Somewhere in Chicago, a roomful of people have been taken hostage. The hostages will be killed one by one, the masked gunman says on-screen, unless the police will admit that they faked the death of the legendary superhero called the Kingfisher and helped him to give up his defense of the city thirty years ago. Retired reporter Marcus Waters made his name as a journalist covering the enigmatic superhero’s five years of cleaning up Chicago’s streets. Then the Kingfisher died, Chicago resumed its violent turmoil, and Marcus slid back into obscurity. But did the Kingfisher really die? And who would take hostages connected to the Kingfisher's past attempts to clean up the streets? With the help of disgraced police officer Lucinda Tillman and a young hacktivist named Wren, Marcus will explore the city's violence, corruption, and chaos to figure out if the vigilante hero died tragically, or gave up hope and abandoned the city—and for the hostages, the clock is ticking.
Download or read book Quest for the Best written by Stanley Marcus and published by University of North Texas Press. This book was released on 2001 with total page 260 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Quest for the Best is not just a nostalgic look, however, at the age of handcrafted elegance. Marcus gives good advice on how consumers can educate themselves about the best, demand it, and get it. He describes his own experiences with the best in chapters such as "The Things You Love to Touch" and "Bed and Board." Witty, urbane, but always accessible, Marcus is a joy to read."--BOOK JACKET.
Download or read book The Reign of Quantity and the Signs of the Times written by René Guénon and published by Penguin Group. This book was released on 1972 with total page 376 pages. Available in PDF, EPUB and Kindle. Book excerpt: Critique of modern Western civilization from the point of view of traditional metaphysics
Download or read book The Reign of Philip the Fair written by Joseph R. Strayer and published by Princeton University Press. This book was released on 2019-03-26 with total page 480 pages. Available in PDF, EPUB and Kindle. Book excerpt: The reign of Philip the Fair marks both the culmination of the medieval French monarchy and the beginning of the transition from the medieval to the modern period. In this long-awaited study of Philip's reign, Joseph R. Strayer discusses the king's personality, his quarrels with the Church and with neighboring rulers, and his relations with his subjects. He also examines developments in the French administrative system. In studying the decision-making process and the careers of hundreds of royal officials, the author determines how increases in royal power and in the effectiveness and complexity of the administration were achieved. He also considers how these changes affected the possessing classes and how Philip made them acceptable or at least tolerable to the politically conscious segment of the population. As Professor Strayer shows, under Philip, the balance of loyalty swung away from the local authorities and the Church Universal and toward the secular, sovergein state. the central administration grew so strong, and its efficiency so improved, that it became the model for many other European states. Joseph R. Strayer retired from Princeton University as Dayton-Stockton Professor of History in 1973. He is the author of numerous books and articles, including On the Medieval Origins of the Modern State and Medieval Statecraft and the Perspectives of History (both Princeton books). Originally published in 1980. The Princeton Legacy Library uses the latest print-on-demand technology to again make available previously out-of-print books from the distinguished backlist of Princeton University Press. These editions preserve the original texts of these important books while presenting them in durable paperback and hardcover editions. The goal of the Princeton Legacy Library is to vastly increase access to the rich scholarly heritage found in the thousands of books published by Princeton University Press since its founding in 1905.
Download or read book The Satisfied Customer written by Claes Fornell and published by Macmillan. This book was released on 2007 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: A leading expert redefines customer service for the twenty-first century
Download or read book Black Reign Saga written by Edd McNair and published by Urban Books. This book was released on 2012-07-01 with total page 448 pages. Available in PDF, EPUB and Kindle. Book excerpt: A small-time thug with big dreams, Black sees crack cocaine as his way out of the Virginia housing projects where he grew up. Along with his cousin Lo, Black works side by side with hustlers and killers. It's not long before they're thrown into situations way beyond their control, and their family bonds are thoroughly tested. Angela grew up in a conservative upper-class neighborhood, so her experience with the streets is almost nonexistent. When she goes away to Hampton University, her beauty and sex appeal bring her plenty of attention, and she gets an education in things she never expected to experience. When Angela and Black cross paths, their lives are turned around once again. This is a love affair that should never happen, but sometimes things are just too good to resist. Author Edd McNair takes readers on a roller-coaster ride. The plot twists and turns, giving readers a look at the hood from the inside like they've never seen it before.
Download or read book Destined to Reign Anniversary Edition written by Joseph Prince and published by Destiny Image Publishers. This book was released on 2020-04-21 with total page 327 pages. Available in PDF, EPUB and Kindle. Book excerpt: You were made to reign in every way! Author, evangelist, and pastor, Joseph Prince uncovers the secret to reigning over adversity, lack, and destructive habits. Discover how to experiencing the success, wholeness, and victory that God created to enjoy. In this powerful book, Joseph Prince reveals that Its not about what you must accomplish. Its about what has been accomplished for you. Its not about a list of rules. Its about Gods secret to reigning effortlessly in life. Its not about your will-power to change. Its about His power changing you. Start reigning over sickness, financial lack, broken relationships, and destructive habits! Discover how you can reign in life today!
Download or read book Reign Ruin written by J. D. Evans and published by . This book was released on 2020-01-23 with total page 420 pages. Available in PDF, EPUB and Kindle. Book excerpt: An epic, adult fantasy romance set in a land of domes and spires, and magic. She wants to rule in her father's place, where no woman has ruled before. He wants to protect his people from war, but who would ever trust a man who wields the forbidden magic of death? They must stand together to align old enemies against a new one.
Download or read book Reign of Appearances written by Ari Adut and published by Cambridge University Press. This book was released on 2018-03-15 with total page 221 pages. Available in PDF, EPUB and Kindle. Book excerpt: The public sphere is the realm of appearances - not citizenship. Its central event is spectacle - not dialogue. Marked by an asymmetry between the few who act and the many who watch, and subjecting all its contents to visibility, the public sphere can undermine liberal democracy, law, and morality. But the public sphere also liberates us from the burdens and bondages of private life and fosters an existentially vital aesthetic experience. Reign of Appearances uses a great variety of cases to reveal the logic of the public sphere, including homosexuality in Victorian England; the 2008 crash; antisemitism in Europe; confidence in American presidents; communications in social media; special prosecutor investigations; the visibility of African-Americans; violence during the French Revolution; the Islamic veil; contemporary sexual politics; public executions; and pricing in art. This unconventional account of the public sphere is critical reading for anyone who wants to understand the effects of visibility in urban life, politics, and the media.
Download or read book Reign of Error written by Diane Ravitch and published by Vintage. This book was released on 2014-08-26 with total page 418 pages. Available in PDF, EPUB and Kindle. Book excerpt: From one of the foremost authorities on education in the United States, former U.S. assistant secretary of education, an incisive, comprehensive look at today’s American school system that argues against those who claim it is broken and beyond repair; an impassioned but reasoned call to stop the privatization movement that is draining students and funding from our public schools. In a chapter-by-chapter breakdown she puts forth a plan for what can be done to preserve and improve our public schools. She makes clear what is right about U.S. education, how policy makers are failing to address the root causes of educational failure, and how we can fix it.
Download or read book The Reign of King Stephen written by David Crouch and published by Routledge. This book was released on 2014-06-06 with total page 399 pages. Available in PDF, EPUB and Kindle. Book excerpt: At last: an authoritative, up to date account of the troubled reign of King Stephen, by a leading scholar of the Anglo-Norman world. David Crouch covers every aspect of the period - the king and the empress, the aristocracy, the Church, government and the nation at large. He also looks at the wider dimensions of the story, in Scotland, Wales, Normandy and elsewhere. The result (weaving its discussions around a vigorous narrative core) is a a work of major scholarship. A must for specialist and amateur medievalists alike.
Download or read book Never Lose a Customer Again written by Joey Coleman and published by Penguin. This book was released on 2018-04-03 with total page 370 pages. Available in PDF, EPUB and Kindle. Book excerpt: Award-winning speaker and business consultant Joey Coleman teaches audiences and companies all over the world how to turn a one-time purchaser into a lifelong customer. Coleman's theory of building customer loyalty isn't about focusing on marketing or closing the sale: It's about the First 100 Days® after the sale and the interactions the customer experiences. While new customers experience joy, euphoria, and excitement, these feelings quickly shift to fear, doubt, and uncertainty as buyer's remorse sets in. Across all industries, somewhere between 20%-70% of newly acquired customers will stop doing business with a company with the first 100 days of being a new customer because they feel neglected in the early stages of customer onboarding. In Never Lose a Customer Again, Coleman offers a philosophy and methodology for dramatically increasing customer retention and as a result, the bottom line. He identifies eight distinct emotional phases customers go through in the 100 days following a purchase. From an impulse buy at Starbucks to the thoughtful purchase of a first house, all customers have the potential to experience the eight phases of the customer journey. If you can understand and anticipate the customers' emotions, you can apply a myriad of tools and techniques -- in-person, email, phone, mail, video, and presents -- to cement a long and valuable relationship. Coleman's system is presented through research and case studies showing how best-in-class companies create remarkable customer experiences at each step in the customer lifecycle. In the "Acclimate" stage, customers need you to hold their hand and over-explain how to use your product or service. They're often too embarrassed to admit they're confused. Take a cue from Canadian software company PolicyMedical and their challenge of getting non-technical users to undergo a complex installation and implementation process. They turned a series of project spreadsheets and installation manuals into a beautiful puzzle customers could assemble after completing each milestone. In the "Adopt" stage, customers should be welcomed to the highest tier of tribal membership with both public and private recognitions. For instance, Sephora's VIB Rogue member welcome gift provides a metallic membership card (private recognition) and a members-only shade of lipstick (for public display). In the final stage, "Advocate," loyal customers and raving fans are primed to provide powerful referrals. That's how elite entrepreneurial event MastermindTalks continues to sell-out their conference year after year - with zero dollars spent on marketing. By surprising their loyal fans with amazing referral bonuses (an all-expenses paid safari?!) they guarantee their community will keep providing perfect referrals. Drawing on nearly two decades of consulting and keynoting, Coleman provides strategies and systems to increase customer loyalty. Applicable to companies in any industry and of any size (whether measured in employee count, revenue, or total number of customers), implementing his methods regularly leads to an increase in profits of 25-100%. Working with well-known clients like Hyatt Hotels, Zappos, and NASA, as well as mom-and-pop shops and solo entrepreneurs around the world, Coleman's customer retention system has produced incredible results in dozens of industries. His approach to creating remarkable customer experiences requires minimal financial investment and will be fun for owners, employees, and teams to implement. This book is required reading for business owners, CEOs, and managers - as well as sales and marketing teams, account managers, and customer service representatives looking for easy to implement action steps that result in lasting change, increased profits, and lifelong customer retention.
Download or read book The Reign of Chivalry written by Richard W. Barber and published by Boydell Press. This book was released on 2005 with total page 220 pages. Available in PDF, EPUB and Kindle. Book excerpt: Richard Barber, author of Holy Grail: The History of a Legend and King Arthur: Hero and Legend, has written an engaging and intriguing book on one of the most original concepts of the medieval mind. Profusely illustrated and redesigned for a new generation of readers. Profusely illustrated and redesigned for a new generation of readers, Richard Barber's classic The Reign of Chivalry presents a broad picture of the chivalric world, and shows how chivalry affected or was affected by greatsocial movements, great writers and great events, and analyses the legacy it passed down to later ages. The opening chapter looks at the central figure of the whole chivalric world, the knight, and asks why he is such a different figure from other fighting men. Following sections deal with chivalry in relation to the main themes of medieval literature, especially the vast cycle of Arthurian romances, and discuss the attitudes towards chivalry of writers such as Jean Froissart, whose pages cast a golden glow over the harsh realities of war. Later sections look at chivalry's influence on the Renaissance and later culture, beginning with the knight's transition to gentleman. The element by which chivalry is now most remembered, its respectful, even adoring, attitude towards women, is the subject of a wide-ranging discussion, covering both medieval reality and modern ideals. Richard Barber, author of Holy Grail: History of a Legend, Myths and Legends of the British Isles and King Arthur: Hero and Legend, has written an engaging and intriguing book on one of the most original concepts of the medieval mind.
Download or read book The Key written by Jennifer Anne Davis and published by Reign Publishing. This book was released on 2017-10-04 with total page 299 pages. Available in PDF, EPUB and Kindle. Book excerpt: Seventeen-year-old Rema lives in a brutal kingdom where travel between regions is forbidden, people are starving, and looking at someone the wrong way can mean death. Nineteen-year-old Darmik is the king’s son and Commander of the King’s Army. He spends his days roaming the island, doing his father’s bidding and trying to maintain control over the people. When a chance encounter throws Rema and Darmik together, they share an instantaneous connection, but any sort of relationship between them is strictly forbidden. Darmik’s brother, the Crown Prince, notices Darmik’s interest in Rema and, in a calculated, political move, blackmails her. Faced with an impossible choice, Rema is forced to sacrifice her heart in order to save her family. As Rema is taken to the palace with the Crown Prince, Darmik confronts the growing rumor that a legitimate blood heir to the throne exists and is trying to overthrow Darmik’s family. In Darmik’s quest to hunt down and kill the threat, he discovers that nothing is as it seems. Locked in the king’s castle, Rema finds herself a key player in a massive power struggle. When Darmik shows up, she’s not sure if she can trust him. The line between friends, enemies, and loyalty becomes blurred. As truths are unlocked, Rema understands that she just might be the key to finding the rightful heir and restoring peace to the kingdom . . . if she can manage to stay alive long enough.
Download or read book After The Reign written by K Renee and published by . This book was released on 2021-03-30 with total page 198 pages. Available in PDF, EPUB and Kindle. Book excerpt: Paths can cross at the best or the worst moments of someone's life. One can only hope that a person's entrance into their life is for reasons that aren't disingenuous. When Reign's life began taking a turn for the worst, she found herself at rock bottom, with no clear view of light at the end of the tunnel. A terrible mistake on Reign's part caused even more mayhem to fall down on her already hopeless situation. With only wanting the life she deserved and her daughter back in her arms, Reign finds herself fighting to climb out of a whole that seemed to only get deeper the harder she climbed. Cree was about his business, stacking his paper, and taking care of his wife, Chanel. Ruling the Philadelphia drug game, Cree's worries weren't on the small things. He's a boss... the one calling all of the shots. However, outside of the game, there were things Cree had no control over, leaving him feeling helpless. Cree tries not to become reckless, but emotions are high, and mistakes are made, leaving him in a dark place. Justice is a hothead, and Cree's right hand. There is no room for anyone to play with his emotions or his money. Any enemy that even thinks coming his way is a good idea, will be dealt with swift and quickly. And when it comes to matters of the heart, Justice isn't ready to settle down with just one woman. However, when it comes to Kiera, he can't seem to let go. Kiera is an independent, go getter. She's focused on making her way out of the hood and stacking money in the bank. What she isn't down for, is being someone's second. Kiera knows her worth and refuses to fawn over the scraps Justice manages to throw at her. Deciding their time is up, Kiera believes their paths no longer align, and is ready to move on from a dead-end situation. Four different paths somehow manage to intersect as each one of them are maneuvering through the unforgiving streets of Philly. However, when Reign, Cree, Justice, and Kiera find themselves connected, will they be able to survive the chaos that rains down on them? Find out in After the Reign.
Download or read book Reign of Shadows written by Deborah Chester and published by Diversion Books. This book was released on 2015-03-08 with total page 391 pages. Available in PDF, EPUB and Kindle. Book excerpt: As an evil emperor struggles to maintain his immortality, two of his subjects embark on fateful adventures in this epic fantasy trilogy debut. For the past nine centuries, Emperor Kostimon has ruled Imperia from the Ruby Throne, even as lawlessness and greed threaten to bring the empire crumbling to the ground. But his immortality stems from a bargain with the very source of evil itself: the dark lord Beloth. Now, as Kostimon's tenth and final lifetime begins, the shadow god is growing restless… As the son of Imperia’s most powerful healer, Caelan E'Non is expected to follow in his father's footsteps. Except Caelan feels a burning desire to blaze his own trail—and possesses a magic he does not understand. Meanwhile, Elandra Albain has been raised as a servant in her father's house. Her spoiled sister, Lady Bixia, is thought to be destined for greatness. But Elandra has a surprising destiny all her own. Now, in a time of unimaginable upheaval, Caelan and Elandra begin journeys of adventure and terrifying danger—journeys that will alter the course of Imperia forever.
