Download or read book The Reference Interview as a Creative Art written by Elaine Z. Jennerich and published by Libraries Unlimited. This book was released on 1997-05-15 with total page 152 pages. Available in PDF, EPUB and Kindle. Book excerpt: Shows librarians how to combine creativity with professional expertise to improve customer service. After reviewing the historical background of and research on the reference interview, chapters discuss the effects of technology, serving special populations, various types of interviews, problem patrons, and training. Includes interview skills tests, rating sheets, and checklists. This edition reflects sociological and technological changes over the past decade.
Download or read book The Reference Interview Today written by Susan Knoer and published by Bloomsbury Publishing USA. This book was released on 2011-06-02 with total page 154 pages. Available in PDF, EPUB and Kindle. Book excerpt: Learn and perfect the skills needed to conduct satisfying reference interviews in the modern technological environment with this easy-to-use guide. In today's technology-driven world, reference librarians must serve users who come into the building as well as remote users who ask via various digital means. With virtual reference and social networking tools now commonplace, reference questions have become more complex and interdisciplinary. The Reference Interview Today will help reference librarians decide which tools and strategies will best serve their diverse group of patrons—in person and in cyberspace. This text covers the skills needed for traditional face-to-face reference and how they can be applied in 2.0 media. Best practices for culturally diverse, disabled, and "difficult" patrons; strategies for public and academic libraries; and virtual technologies like Twitter and Second Life are described. Written by a practicing reference librarian, this invaluable book makes it easy to train paraprofessionals and serves as a guide for experienced librarians to hone their skills in new delivery methods.
Download or read book Conducting the Reference Interview Third Edition written by Catherine Sheldrick Ross and published by American Library Association. This book was released on 2019-07-03 with total page 344 pages. Available in PDF, EPUB and Kindle. Book excerpt: Based on the latest research in communication theory but tailored specifically for real-world application, this updated manual speaks equally to the needs of students preparing to enter the profession and those who are already fielding reference inquiries. The authors, working in consultation with a stellar advisory board of scholars and practitioners, present a convenient and comprehensive resource that will teach you how to understand the needs of public, academic, and special library users across any virtual setting—including email, text messaging, and social media—as well as in traditional and face-to-face models of communication. Packed with exercises and examples to help you practice effective reference transactions and avoid common pitfalls, this book tackles the fundamentals of the reference interview, from why it’s important in the first place to methods for setting the stage for a successful interview and techniques for finding out what the library user really wants to know; covers the ins and outs of the readers’ advisory interview; examines a wide range of contexts, such as children, young adults, parents, seniors, adults from diverse communities, and those with disabilities; presents case studies of innovative reference and user encounters at a variety of libraries; offers updated coverage of virtual reference, including new research, virtual reality transcripts, and a look at crowd-sourcing reference via social media; features new content on common microaggressions, with guidance on how to use awareness of emotion as a factor in reference interactions to ensure better outcomes; discusses topics such as respecting/protecting privacy, overcoming assumptions, implicit judgment, the importance of context, determining the real information need, and many other lessons learned from challenging reference encounters; and thoroughly addresses policy and training procedures, as well as the unique challenges faced by paraprofessionals and non-degreed staff. Find your bearings in the continually evolving hybrid reference environment through proven strategies, advice, exercises, and research from three experts in the field.
Download or read book Art Comic written by Matthew Thurber and published by Drawn & Quarterly. This book was released on 2021-07-07 with total page 204 pages. Available in PDF, EPUB and Kindle. Book excerpt: Matthew Thurber’s Art Comic is a blunt and hilarious assault on the swirling hot mess that is the art world. From sycophantic fans to duplicitous gallerists, fatuous patrons to self-aggrandizing art stars, he lampoons each and every facet of the eminently ridiculous industry of truth and beauty. Follow Cupcake, the Matthew Barney obsessive; Epiphany née Tiffany Clydesdale, the divinely inspired performance artist; Ivanhoe, a modern knight in search of artistic vengeance, and his squire, Turnbuckle. Each artist is more ridiculous than the last, yet they are tested and transformed by the even more absurd machinations of Thurber’s fantastical art world. Can the Free Little Pigs destroy this blighted system? Will “The Group” continue its indirect assassination of promising young artists? Can artistic integrity exist in this world amid the capitalist co-opting, petty rivalries, otherworldly portals, heavenly interventions, and murders at sea? Art Comic is brimming with references and cameos, outsize personalities and shuddering nonsense—Robert Rauschenberg smashes a beer bottle, Francesca Woodman, a wineglass. In the center of it all, Thurber’s twisted drawings and laugh-out-loud dialogue convey a complicated picture of an industry at the intersection of fantasy and reality. Part scathing condemnation, part irreverent appreciation, Thurber’s comics skewer the art world in a way only an art lover can.
Download or read book Fundamentals of Reference written by Carolyn Mulac and published by American Library Association. This book was released on 2012-07-02 with total page 152 pages. Available in PDF, EPUB and Kindle. Book excerpt: The all-in-one “Reference reference” you’ve been waiting for, this invaluable book offers a concise introduction to reference sources and services for a variety of readers, from library staff members who are asked to work in the reference department to managers and others who wish to familiarize themselves with this important area of librarianship. Written in an accessible style and designed for everyday use, it presents an overview of the basic tools and techniques of reference work, including “Reference Services,” a section addressing such important topics as telephone reference, the reference interview, and electronic reference “Reference Sources,” chapters which focus on types of reference tools, including encyclopedias, dictionaries, directories, handbooks, and almanacs Appendixes with key documents prepared by the Reference and User Services Association (RUSA) and an annotated bibliography An excellent training tool for both new and experienced staff, Fundamentals of Reference will quickly become your fundamental reference!
Download or read book Reference Reborn written by Diane Zabel and published by Bloomsbury Publishing USA. This book was released on 2010-12-16 with total page 422 pages. Available in PDF, EPUB and Kindle. Book excerpt: More than 30 stellar authors have contributed to these up-to-date essays on public services librarianship, including timely topics such as new service configurations, the impact of e-resources in reference and collection development, and innovative outreach. The roles of reference and public librarians are constantly changing. Today, it's not unusual for librarians to also serve as trend trackers, data analysts, project managers, IT troubleshooters, marketers, and staffing specialists. Academic and public libraries across the country are experimenting with new service models to accommodate new technology, budget constraints, and a clientele with new needs and expectations. Not surprisingly, librarians are assuming revised roles as a result. Reference Reborn: Breathing New Life into Public Services Librarianship is a collection of over two dozen essays on developments and trends in reference and public services librarianship, highlighting some of the best thinking on reference services, outreach initiatives, the migration from print to e-reference collections, staffing 21st century libraries, library school curriculum, and more. This text will appeal to library and information science students and educators, beginning and seasoned reference librarians and managers of public service departments in academic and public libraries. The education and training of reference librarians receives special attention.
Download or read book Reference and Information Services written by Kay Ann Cassell and published by American Library Association. This book was released on 2019-01-04 with total page 448 pages. Available in PDF, EPUB and Kindle. Book excerpt: Designed to complement every introductory library reference course, this is the perfect text for students and librarians looking to expand their personal reference knowledge, teaching failsafe methods for identifying important materials by matching specific types of questions to the best available sources, regardless of format. Guided by a national advisory board of educators and practitioners, this thoroughly updated text expertly keeps up with new technologies and practices while remaining grounded in the basics of reference work. Chapters on fundamental concepts, major reference sources, and special topics provide a solid foundation; the text also offers fresh insight on core issues, including ethics, readers' advisory, information literacy, and other key aspects of reference librarianship;selecting and evaluating reference materials, with strategies for keeping up to date;assessing and improving reference services;guidance on conducting reference interviews with a range of different library users, including children and young adults;a new discussion of reference as programming;important special reference topics such as Google search, 24/7 reference, and virtual reference; anddelivering reference services across multiple platforms As librarians experience a changing climate for all information services professionals, in this book Cassell and Hiremath provide the tools needed to manage the ebb and flow of changing reference services in today's libraries.
Download or read book Communicating Professionally written by Catherine Sheldrick Ross and published by American Library Association. This book was released on 2013-07-17 with total page 473 pages. Available in PDF, EPUB and Kindle. Book excerpt: The new third edition of Communicating Professionally is completely revised with new sections outlining the opportunities offered by contemporary communication media.
Download or read book From Past Present to Future Perfect written by Linda S Katz and published by Routledge. This book was released on 2013-08-21 with total page 236 pages. Available in PDF, EPUB and Kindle. Book excerpt: Explore a compilation of reference service works by Charles A. Bunge, a leader in the field! This informative and delightful book highlights the contributions of Charles A. Bunge to the literature on reference service. From Past-Present to Future-Perfect: A Tribute to Charles A. Bunge and the Challenges of Contemporary Reference Service offers reference librarian professionals the reprints of selected articles by Charles Bunge, bibliographies of his published work, and original articles that draw on Bunge’s values and ideas in assessing the present and shaping the future of reference service. Through this guide, you will explore four categories of Bunge’s work, which include measuring the effectiveness of reference service, the reference environment, reference sources, and reflecting on the past and future of reference work. This important book will assist you in creating and maintaining an effective and ethical reference service that will help patrons find the materials they need. With From Past-Present to Future-Perfect, you will gain access to some of Bunge’s most important articles on the reference environment. Some of the helpful reference service information you will examine includes: ways of putting joy back into reference work to counteract the situation of low morale among practicing reference librarians discussions on the challenge of continual learning for reference librarians and strategies for updating knowledge and skills understanding and organizational strategies for handling stress in the library workplace exploring the realm of an ethical reference practice and how a reference librarian should act or behave in providing reference services peer coaching programs for reference librarians to assist the learning and sharing of knowledge among colleagues organizing electronic reference sources assisting patrons with their reference questions using technology in the reference environment Thorough and comprehensive, this excellent resource explores the changes that have occurred in reference and information resources, and techniques for setting goals and objectives for your reference department. From Past-Present to Future-Perfect looks at the exciting and challenging world of reference librarianship and gives you valuable insights and ideas on how to improve and update your reference department.
Download or read book Reference and Information Services written by Richard E. Bopp and published by Bloomsbury Publishing USA. This book was released on 2011-05-23 with total page 768 pages. Available in PDF, EPUB and Kindle. Book excerpt: Reflecting the dramatic changes shaped by rapidly developing technologies over the past six years, this new fourth edition of Reference and Information Services takes the introduction to reference sources and services significantly beyond the content of the first three editions. In Part I, Concepts and Processes, chapters have been revised and updated to reflect new ideas and methods in the provision of reference service in an era when many users have access to the Web. In Part II, Information Sources and Their Use, discussion of each source type has been updated to encompass key resources in print and on the Web, where an increasing number of freely available sources join those purchased or licensed by libraries. A number of new authors are contributors to this new edition, bringing to their chapters their experience as teachers of reference and as practitioners in different types of libraries. Discussions of services in Part I integrate digital reference as appropriate to each topic, such as how to conduct a reference interview online using instant messaging. Boxes interspersed in the text are used to present scenarios for discussion, to highlight key concepts, or to present excerpts from important documents. Discussions of sources in Part II place more emphasis on designing effective search strategies using both print and digital resources. The chapter on selection and evaluation of sources addresses the changing nature of reference collections and how to evaluate new types of sources. Each chapter concludes with an updated list of additional readings to guide further study. A new companion website will provide links to Web-accessible readings and resources as well as additional scenarios for discussion and example search strategies to supplement those presented in the text.
Download or read book Resources in Education written by and published by . This book was released on 1997 with total page 344 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book The Expert Library written by Karen Williams and published by Assoc of Cllge & Rsrch Libr. This book was released on 2010 with total page 389 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Expert Library provides an overview of the changing dynamics entailed in recruiting and retaining academic library professionals for the 21st century and contains fresh thinking and insights into what will be required to ensure continued library relevance and success through its people.
Download or read book Children s Literature Gems written by Betsy Bird and published by American Library Association. This book was released on 2009 with total page 135 pages. Available in PDF, EPUB and Kindle. Book excerpt: Master the huge array of quality children’s books from the past and the present with this must-have resource from children’s librarian Elizabeth Bird.
Download or read book Hangin Out at Rocky Creek written by Evie Wilson-Lingbloom and published by Scarecrow Press. This book was released on 1994 with total page 286 pages. Available in PDF, EPUB and Kindle. Book excerpt: Draws on some challenging problem areas from an imaginary yet familiar scenario at the fictional Rocky Creek Public Library, and addresses specific and practical skill development areas to help public libraries provide basic YA services. Appendixes include a list of titles recommended for a basic YA collection.
Download or read book Conducting the Reference Interview written by Catherine Sheldrick Ross and published by Neal-Schuman Publishers. This book was released on 2002 with total page 264 pages. Available in PDF, EPUB and Kindle. Book excerpt: This handbook offers information and tips for librarians on conducting the reference interview. It features models of communication such as sense-making and microtraining, exercises for avoiding common pitfalls, and examples of both successful and problematic interviews.
Download or read book From Past present to Future perfect written by Charles A. Bunge and published by Psychology Press. This book was released on 1999 with total page 252 pages. Available in PDF, EPUB and Kindle. Book excerpt: Explore reprints of selected articles by Charles Bunge, bibliographies of his published work, and original articles that draw on Bunge's values and ideas in assessing the present and shaping the future of reference service. As a reference librarian you will explore four categories of Bunge's work, measuring the effectiveness of reference service, the reference environment, reference sources, and reflections on the past and future of reference work. This important book will assist you in creating and maintaing an effective, and ethical reference service today and for the future.
Download or read book Staff Development written by Library Leadership and Management Association. Human Resources Section. Staff Development Committee and published by American Library Association. This book was released on 2013-03-12 with total page 232 pages. Available in PDF, EPUB and Kindle. Book excerpt: This new edition offers unique, state-of-the-art perspectives on library staff development and training.
