Download or read book The Presidents Quality Award Program Self Assessment Process for Federal State and Local Government written by Jerry Arcaro and published by CRC Press. This book was released on 1997-08-29 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: Why should government agencies conduct quality assessments? The answer is simple: in this era of budget constraints, taxpayer dissatisfaction and "smaller government," today's government agencies must do more with less. The public is demanding it. The Presidents Quality Award Program Self-Assessment Process for Federal, State and Local Government can help you identify areas of waste, cut costs dramatically, and increase efficiency and productivity. Not convinced? Recently, the City of Union, Georgia, used the methodology contained in this workbook to cut costs 15 percent and speed up the budget process from 6 months to 30 days. The methods outlined in The Presidents Quality Award Program Self-Assessment Process for Federal, State and Local Government can also increase your organization's competitiveness, increase your service quality, and most importantly, change people's attitudes about working with government agencies. It's no secret that the vast majority of Americans are currently dissatisfied with the way the government does business. Isn't it time you changed their minds?
Download or read book The President s Quality Award Program Application written by and published by . This book was released on 2001 with total page 24 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Organizational Assessment and Improvement in the Public Sector written by Kathleen M. Immordino and published by Routledge. This book was released on 2017-09-25 with total page 254 pages. Available in PDF, EPUB and Kindle. Book excerpt: Calls for performance measures and metrics sound good, but public sector organizations often lack the tools required to assess the organization as a whole and create true change.In order to implement an integrated cycle of assessment, planning, and improvement, government agencies at all levels need a usable framework for organizational assessment that speaks to their unique needs. Organizational Assessment and Improvement in the Public Sector provides that framework, an understanding of assessment itself, and a methodology for assessment focused on the public sector. The book introduces the concept of organizational assessment, its importance, and its significance in public sector organizations. It addresses the organizational theory that underlies assessment, including change management, organizational and individual learning, and organizational development. Building on this, the author focuses on the processes and demonstrates how the communication that results from an assessment process can create a widely accepted case for change. She presents a model grounded in the Malcolm Baldrige National Quality Program criteria but adapted for the culture of government organizations. She also addresses the criteria that form the basis for assessment and implementation and provides examples and best practices. Facing decreasing budgets and an increasing demand for services, government agencies must increase their capabilities, maximize their available fiscal and human resources, and increase their effectiveness and efficiency. They often operate in an atmosphere that prizes effectiveness but measures it in silos assigned to individual programs and a structure that encourages people to do more with less while systematically discouraging efficiency. Stressing the significant and important differences between a business and a government, this book supplies the knowledge and tools necessary to create a culture of assessment in government organizations at all levels.
Download or read book Organizational Assessment and Improvement in the Public Sector Workbook written by Kathleen M. Immordino and published by CRC Press. This book was released on 2013-10-14 with total page 210 pages. Available in PDF, EPUB and Kindle. Book excerpt: Public agencies at the federal, state, and local levels are realizing just how important it is to assess and improve their current performance and to convey information on their achievements and opportunities to staff, leaders, and decision makers as well as externally to constituents. Organizational Assessment and Improvement in the Public Sector Workbook provides public administration practitioners, at all levels of government, with practical advice and tools they can use in planning and conducting an assessment of their organization and creating usable action plans for implementing the results. This workbook addresses how to: Determine whether an organizational assessment would benefit a particular organization Evaluate organizational readiness for assessment, in terms of leadership support, organizational priorities, timing, staff engagement, time and energy, and financial resources Select an assessment tool and method Influence decision makers and identify organizational champions Communicate effectively to internal and external constituents Engage employees in the process The book guides decision making about assessment by creating awareness of the available options and considerations, and by providing a framework for discussions that will determine the right approach for an agency. Each chapter consists of both information and tools, including surveys, exercises, and worksheets which can be used by agencies at all levels to determine whether and how to conduct a meaningful organizational assessment, and how to turn the results of that assessment into organizational improvements. Designed specifically to meet the needs of government organizations, using language and examples that illustrate the challenges and the realities of working in the public sector, this workbook provides the tools to help practitioners "do more with less" and promote a culture of assessment.
Download or read book Department of Transportation and Related Agencies Appropriations for Fiscal Year 1998 written by United States. Congress. Senate. Committee on Appropriations. Subcommittee on Transportation and Related Agencies and published by . This book was released on 1998 with total page 1220 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book The President s Quality Award Program written by United States. Office of Personnel Management and published by . This book was released on 2001 with total page 24 pages. Available in PDF, EPUB and Kindle. Book excerpt:
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Download or read book Department of Transportation and Related Agencies Appropriations for Fiscal Year 1999 written by United States. Congress. Senate. Committee on Appropriations. Subcommittee on Transportation and Related Agencies and published by . This book was released on 1999 with total page 996 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Department of Transportation and Related Agencies Appropriations for 2000 written by United States. Congress. House. Committee on Appropriations. Subcommittee on Dept. of Transportation and Related Agencies Appropriations and published by . This book was released on 1999 with total page 1798 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book 2017 Catalog of Federal Domestic Assistance written by United States. Congress. Senate. Office of Management and Budget. Executive Office of the President and published by . This book was released on 2017 with total page 1886 pages. Available in PDF, EPUB and Kindle. Book excerpt: Identifies and describes specific government assistance opportunities such as loans, grants, counseling, and procurement contracts available under many agencies and programs.
Download or read book Improving Service Quality in the Global Economy written by Michael Milakovich and published by CRC Press. This book was released on 2005-08-03 with total page 427 pages. Available in PDF, EPUB and Kindle. Book excerpt: Within American service sector organizations there exists a gap between understanding customer service quality improvement (QI) theories and applying them. Improving Service Quality in the Global Economy: Achieving High Performance in Public and Private Sectors, Second Edition fills that gap by presenting theory, application models, and cases of su
Download or read book Strategic Petroleum Reserve Annual Report written by and published by . This book was released on with total page 56 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Energy and Water Development Appropriations for 2002 written by United States. Congress. House. Committee on Appropriations. Subcommittee on Energy and Water Development and published by . This book was released on 2001 with total page 1566 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Energy and Water Development Appropriations for 2002 Secretary of Energy pt 6 Atomic Energy Defense activities pt 7 Testimony of members of Congress and other interested individual and organizations written by United States. Congress. House. Committee on Appropriations. Subcommittee on Energy and Water Development and published by . This book was released on 2001 with total page 2206 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book 107 1 Hearing Energy And Water Development Appropriations For 2002 Part 5 2001 written by and published by . This book was released on 2001 with total page 2290 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book U S Department of Energy Performance and Accountability Report Fiscal Year 2000 written by and published by DIANE Publishing. This book was released on with total page 313 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book The United States Government Manual written by and published by . This book was released on 1998 with total page 882 pages. Available in PDF, EPUB and Kindle. Book excerpt:
