Download or read book Managing the New Customer Relationship written by Ian Gordon and published by John Wiley & Sons. This book was released on 2013-03-21 with total page 227 pages. Available in PDF, EPUB and Kindle. Book excerpt: Praise for MANAGING THE NEW CUSTOMER RELATIONSHIP “Gordon delivers an impressive synthesis of the newest methods for engaging customers in relationships that last. No organization today can succeed without the mastery of customer relationship management strategy fundamentals. But to win in the decades ahead, you must also understand and capitalize on the rapidly evolving social computing, mobility and customer analytics technologies described in this book. Checklists, self-assessments and graphical frameworks deliver pragmatic value for the practicing manager.” — William Band, Vice-President, Principal Analyst, Forrester Research Inc., Cambridge, MA

Download or read book Investing in People written by Wayne F. Cascio and published by Pearson Education. This book was released on 2009-07-08 with total page 425 pages. Available in PDF, EPUB and Kindle. Book excerpt: A Logical, Proven Framework for Understanding the Economic Value of Human Resources Investments How to choose Human Resources investments that deliver optimal strategic value—and eliminate those that don’t Best-practice metrics and analysis techniques for talent management, performance management, health and wellness programs, and much more Investing in People introduces a breakthrough approach to Human Resources (HR) measurement that systematically aligns HR investments with organizational goals and helps make HR the true strategic partner it needs to be. Wayne F. Cascio and John W. Boudreau show exactly how to choose, implement, and use metrics to improve decision-making, optimize organizational effectiveness, and maximize the value of HR investments. You’ll master crucial foundational principles such as risk, return, and economies of scale—and use them to evaluate investments objectively in everything from work/life programs to training. Cascio and Boudreau also introduce powerful ways to integrate HR with enterprise strategy and budgeting and for gaining commitment from business leaders outside the HR function. If you truly want “a seat at the table”—or if you want to keep the one you have—you’ll find this book utterly indispensable. Free software available online You don’t need to be a math wizard to get results from Investing in People! Visit www.shrm.org/publications/books to access software that automates virtually all of this book’s key formulas and calculations. Foreword xi Acknowledgments xiii About the Authors xiv Preface xv Plan for the Book xvii Chapter 1: Making HR Measurement Strategic 1 Chapter 2: Analytical Foundations of HR Measurement 21 Chapter 3: The Hidden Costs of Absenteeism 43 Chapter 4: The High Cost of Employee Separations 67 Chapter 5: Employee Health, Wellness, and Welfare 99 Chapter 6: Employee Attitudes and Engagement 125 Chapter 7: Financial Effects of Work-Life Programs 151 Chapter 8: Staffing Utility: The Concept and Its Measurement 171 Chapter 9: The Economic Value of Job Performance 195 Chapter 10: The Payoff from Enhanced Selection 223 Chapter 11: Costs and Benefits of HR Development Programs 245 Chapter 12: Talent-Investment Analysis: Catalyst for Change 271 Appendix A: The Taylor-Russell Tables 285 Appendix B: The Naylor-Shine Table for Determining the Increase in Mean Criterion Score Obtained by Using a Selection Device 297 Index 309

Download or read book Investing in People written by Wayne Cascio and published by FT Press. This book was released on 2010-12-08 with total page 384 pages. Available in PDF, EPUB and Kindle. Book excerpt: More than ever before, HR practitioners must empirically demonstrate a clear link between their practices and firm performance. In, Investing in People: Financial Impact of Human Resource Initiatives, Wayne F. Cascio and John W. Boudreau show exactly how to choose, implement, and use metrics to improve decision-making, optimize organizational effectiveness, and maximize the value of HR investments. They provide powerful techniques for looking inside the HR "black box," implementing human capital metrics that track the effectiveness of talent policies and practices, demonstrating the logical connections to financial and line-of-business, and using HR metrics to drive more effective decision-making. Using their powerful "LAMP" methodology (Logic, Analytics, Measures, and Process), the authors demonstrate how to measure and analyze the value of every area of HR that impacts strategic value. Among the areas covered in depth are: · Hiring · Training · Leadership Development · Health and Wellness · Absenteeism · Retention · Employee Engagement Readers will master crucial foundational principles such as risk, return, and economies of scale and use them to evaluate investments objectively in everything from work/life programs to training. Also included are powerful ways to integrate HR with enterprise strategy and budgeting and for gaining commitment from business leaders outside HR.

Download or read book A Walk Up The Hill written by Madhav Gadgil and published by Penguin Random House India Private Limited. This book was released on 2023-08-21 with total page 571 pages. Available in PDF, EPUB and Kindle. Book excerpt: Madhav Gadgil was born in Pune in 1942, just as Salim Ali's superbly illustrated Book of Indian Birds was published. Influenced by his birdwatcher father, he learnt to recognize birds from their pictures even before he could read. He is an unusual combination of a person fascinated by the diversity of the natural world, of the landscapes and the life they support, as well as the diversity of cultures and lifestyles of the people firmly rooted to India's soil. He has dedicated himself to intellectual pursuits ranging over mathematics, natural and social sciences, history and public policy. This book is an account of his life walking up and down the country's hills and dales, watching peacocks dance and elephants prance, living among fisherfolk on the west coast, horticulturists on Western Ghats, and the tribals of Manipur and Maharashtra, all the while being a part of a vibrant scientific community.

Download or read book Trading in Knowledge written by Christophe Bellmann and published by Routledge. This book was released on 2013-06-17 with total page 436 pages. Available in PDF, EPUB and Kindle. Book excerpt: An unprecedented surge in the scope and level of intellectual property rights (IPR) protection has been engulfing the world. This globalizing trend has shifted the balance of interests between private innovators and society at large and tensions have flared around key public policy concerns. As developing nations' policy options to use IPRs in support of their broader development strategy are being rapidly narrowed down, many experts are questioning the one-size-fits-all approach to IPR protection and are backing a rebalancing of the global regime. Developing countries face huge challenges when designing and implementing IPR-policy on all levels. This book offers perspectives from a diverse range of developing country participants including civil society participants, farmers, grassroots organizations, researchers and government officials. Contributions from well-known developed country authorities round out the selections.

Download or read book The Holy Bible With a Commentary and Critical Notes by Adam Clarke A New Edition with the Author s Final Corrections written by and published by . This book was released on 1836 with total page 1170 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book BIODIVERSITY written by MAITI, PRABODH K. and published by PHI Learning Pvt. Ltd.. This book was released on 2023-04-13 with total page 654 pages. Available in PDF, EPUB and Kindle. Book excerpt: Biodiversity refers to the variety and variability of organisms. Diverse biota provide ecosystem service and goods on which the survival of man is dependent. However, world today is under tremendous threat of unprecedented loss of biodiversity due to widespread habitat fragmentation, overexploitation and global climate change. Consequently, environmental issues like global warming, pollution, recurrent natural calamities and human population rise are of major concern to the conservationists. The book, in its third edition, covers a complete range of topics from the concept of biodiversity, its history, importance of species diversity, systematics, present status of bioresources, and pattern of distribution of global species to the genetic diversity and ecosystem diversity. It also elaborates on various drivers that lead to biodiversity loss and the impact on global climate change on biota. Moreover, the topics on biopiracy, environmental laws and policies, and the importance of indigenous knowledge of indigenous communities are also described in the text. The use of biotechnology-based methods and various measures to preserve natural resources are highlighted in the text. An all-inclusive, the book provides a detailed account of the conservation measures of biodiversity and proves to be the most comprehensive text encompassing both principles and applications of biodiversity. The book is primarily designed for the undergraduate and postgraduate students of Environmental Science, Zoology and Botany. Besides, it will also be of immense value to the students pursuing postgraduate diploma or other professional courses in Environmental Science and aspirants of various competitive examinations. NEW TO THE THIRD EDITION • Various sections are revised and updated throughout the book. • Includes detailed discussion on protected area, sacred groves, habitat fragmentation and its effect, ecosystem functioning, metapopulation, invasive species, and wildlife corridors. • Introduces the concept of ecological restoration and the system of Biodiversity Governance in India. • Provides a number of new and replaced figures for better illustration and understanding of the subject. KEY FEATURES • Explains the contemporary topics such as green accounting and sustainable management of natural resources in an easy-to-understand manner. • Incorporates a number of photographs, flow charts, diagrams and tables. • Provides chapter-end review questions to help students check their understanding of the subject. • Includes MCQs with answers appended at the end of the book. • Gives an elaborate glossary of technical terms to acquaint the students with the related terminologies. TARGET AUDIENCE • B.Sc. Environmental Science, Zoology and Botany • M.Sc. Environmental Science, Zoology and Botany • PG Diploma in Biodiversity Conservation & Environmental Science

Download or read book Character written by Robert McKee and published by Twelve. This book was released on 2021-05-25 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: The long-awaited third volume of Robert McKee’s trilogy on the art of fiction. Following up his perennially bestselling writers' guide Story and his inspiring exploration of the art of verbal action in Dialogue, the most sought-after expert in the storytelling brings his insights to the creation of compelling characters and the design of their casts. CHARACTER explores the design of a character universe: The dimensionality, complexity and arcing of a protagonist, the invention of orbiting major characters, all encircled by a cast of service and supporting roles.

Download or read book Youth in Cities written by Marta Tienda and published by Cambridge University Press. This book was released on 2002-11-11 with total page 308 pages. Available in PDF, EPUB and Kindle. Book excerpt: Publisher Description

Download or read book Planning Neighborhood Space with People written by Randolph T. Hester and published by . This book was released on 1984 with total page 232 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book HR Strategies for Employee Engagement Collection written by Wayne Cascio and published by FT Press. This book was released on 2011-12-05 with total page 1272 pages. Available in PDF, EPUB and Kindle. Book excerpt: 3 indispensable books help HR professionals transform talent management, supercharge workforces, and optimize the entire HR function! Three remarkable books offer indispensable, actionable solutions for finding, keeping, and engaging great employees, and optimizing all facets of the HR function. In Investing in People, renowned HR researchers Wayne F. Cascio and John W. Boudreau help HR practitioners choose, implement, and use metrics to improve decision-making, increase organizational effectiveness, and optimize the value of all HR investments. In 17 Rules Successful Companies Use to Attract and Keep Top Talent, top talent management consultant David Russo shows how to systematically build a workforce that’s truly engaged, committed, aligned with strategy, and capable of incredible performance. Russo reveals exactly what great companies do differently when it comes to managing their people – and shows how to apply those lessons in areas ranging from resourcing and compensation to leadership development and culture. In The Definitive Guide to HR Communication, Alison Davis and Jane Shannon offer dozens of practical tips for transforming employee-directed communications from boring to compelling. Organized around the employment cycle, this one-of-a-kind handbook gives HR pros an approach and specific techniques they can use every time they communicate – in any medium, whatever the goal! From world-renowned leaders in human resources and employee communications, including Wayne F. Cascio, John W. Boudreau, David Russo, Alison Davis, and Jane Shannon

Download or read book Hey Taxi written by Hanoch Teller and published by Feldheim Publishers. This book was released on 1990 with total page 390 pages. Available in PDF, EPUB and Kindle. Book excerpt: Heart-warming stories heard in taxis, or told by cabbies all over the world.

Download or read book LIFE written by and published by . This book was released on 1971-04-30 with total page 114 pages. Available in PDF, EPUB and Kindle. Book excerpt: LIFE Magazine is the treasured photographic magazine that chronicled the 20th Century. It now lives on at LIFE.com, the largest, most amazing collection of professional photography on the internet. Users can browse, search and view photos of today’s people and events. They have free access to share, print and post images for personal use.

Download or read book Narratives of Citizenship written by Aloys N.M. Fleischmann and published by University of Alberta. This book was released on 2012-02-01 with total page 409 pages. Available in PDF, EPUB and Kindle. Book excerpt: Examining various cultural products-music, cartoons, travel guides, ideographic treaties, film, and especially the literary arts-the contributors of these thirteen essays invite readers to conceptualize citizenship as a narrative construct, both in Canada and beyond. Focusing on indigenous and diasporic works, along with mass media depictions of Indigenous and diasporic peoples, this collection problematizes the juridical, political, and cultural ideal of universal citizenship. Readers are asked to envision the nation-state as a product of constant tension between coercive practices of exclusion and assimilation. Narratives of Citizenship is a vital contribution to the growing scholarship on narrative, nationalism, and globalization. Contributors: David Chariandy, Lily Cho, Daniel Coleman, Jennifer Bowering Delisle, Aloys N.M. Fleischmann, Sydney Iaukea, Marco Katz, Lindy Ledohowski, Cody McCarroll, Carmen Robertson, Laura Schechter, Paul Ugor, Nancy Van Styvendale, Dorothy Woodman, and Robert Zacharias.

Download or read book The New Testament of Our Lord and Saviour Jesus Christ written by Adam Clarke and published by . This book was released on 1831 with total page 880 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book The Holy Bible written by Adam Clarke and published by . This book was released on 1818 with total page 1380 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book A Companion to the History of Science written by Bernard Lightman and published by John Wiley & Sons. This book was released on 2019-11-11 with total page 629 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Wiley Blackwell Companion to the History of Science is a single volume companion that discusses the history of science as it is done today, providing a survey of the debates and issues that dominate current scholarly discussion, with contributions from leading international scholars. Provides a single-volume overview of current scholarship in the history of science edited by one of the leading figures in the field Features forty essays by leading international scholars providing an overview of the key debates and developments in the history of science Reflects the shift towards deeper historical contextualization within the field Helps communicate and integrate perspectives from the history of science with other areas of historical inquiry Includes discussion of non-Western themes which are integrated throughout the chapters Divided into four sections based on key analytic categories that reflect new approaches in the field