Download or read book The Pension Service Customer Survey 2005 written by Nicholas Howat and published by . This book was released on 2006 with total page 186 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Progress on Tackling Pensioner Poverty written by Great Britain: National Audit Office and published by The Stationery Office. This book was released on 2006-07-21 with total page 44 pages. Available in PDF, EPUB and Kindle. Book excerpt: The 2002 report Tackling pensioner poverty: encouraging take-up of entitlements (ISBN 0102919577) examined efforts by the Department for Work and Pensions to increase the take-up of benefits by pensioners. It was followed by a report from the Committee of Public Accounts (ISBN 0215009347) that made a number of recommendations. This report looks at the changes the Department have made against those recommendations and the challenges that remain. The overall conclusion is that the Pension Service has made substantial progress in helping pensioners secure their entitlements, using new and thought through approaches. However there is more to be done. This report is accompanied by a technical report that describes the methodology and findings in greater detail.
Download or read book Delivering Effective Services Through Contact Centres written by Great Britain: National Audit Office and published by The Stationery Office. This book was released on 2006-03-15 with total page 88 pages. Available in PDF, EPUB and Kindle. Book excerpt: This NAO report examines the role and cost effectiveness of contact services for customers from the Department for Work and Pensions. During the 2004-05 period the Department spent £190 million on running contact centres. The centres themselves answered more than 33 million incoming calls, and made 7 million outgoing calls, as well as handling 300,000 e-mails, 30,000 faxes and 4 million incoming letters and application forms. The Department serves a wide range of customers, including 28 million pensioners and benefit recipients, paying out £112 billion a year in benefits and pensions. This report sets out a number of recommendations: that the Department should develop its understanding of customer demand and improve its forecasting processes; that the Department should aim to offer a seamless service, by reducing the number of telephone contact points, as well as sharing good practice techniques across such areas as forecasting and training; that contractual arrangements for staff should match the demand needs of customers, and that contact centre targets should therefore focus on customer need; that the Department should advance initiatives to improve its information on costs.
Download or read book Understanding social security Second edition written by Millar, Jane and published by Policy Press. This book was released on 2009-02-02 with total page 311 pages. Available in PDF, EPUB and Kindle. Book excerpt: In an increasingly risky world the need for social security support is greater than ever. Benefits and tax credits aim to provide protection against economic risks, help families with the costs of bringing up children, enable people to save for retirement, and provide support in old age. Key goals are to redistribute income to alleviate poverty and help people maintain living standards across the lifecourse. Reform of the social security and tax systems has been at the heart of the UK Labour government's aspirations to modernise the welfare state since 1997 with major changes in both policy and administration. This second edition of the important text, Understanding Social Security, reviews these policy developments, giving readers the information and analytical tools to make sense of policy debates and reforms and to evaluate options for the future. The chapters have been extensively updated since the first edition, with new chapters on social security reform, inequalities and social security, and the new 'welfare market'. The main topics covered include: · the social security safety net · racism, ethnicity, migration · social security governance · global social security · social security and the life course · the challenge of childhood poverty · reforming pensions · welfare to work · sickness, incapacity and disability · tax credits · service delivery information technology The book provides a critical examination of social security policy and practice and is essential reading for students of social policy, social work and sociology, as well as policy-makers and practitioners in the fields of social security, welfare-to-work, employment, anti-poverty strategies and welfare rights. It will be of interest to those interested in recent policy developments in these areas, emerging issues and debates, and in wider issues of the modernisation of the welfare state.
Download or read book Department for Work and Pensions written by Great Britain. National Audit Office and published by The Stationery Office. This book was released on 2008 with total page 48 pages. Available in PDF, EPUB and Kindle. Book excerpt: Jobcentre Plus, The Pension Service, and the Disability and Carers Service provided services to 22 million customers in 2007-08, over 80 per cent of whom were satisfied with the services they received. However, 70,000 complaints were recorded in 2007-08. This report finds that over 40 per cent of complainants remain dissatisfied.
Download or read book Needs and Preferences Among Moderate to Low Earners for Retirement Information Online written by Andrew Thomas and published by . This book was released on 2007 with total page 126 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book A History of Public Sector Pensions in the United States written by Robert Louis Clark and published by University of Pennsylvania Press. This book was released on 2003-05-12 with total page 280 pages. Available in PDF, EPUB and Kindle. Book excerpt: From the Wharton School, offering a comprehensive assessment of the political and financial dimensions of public-sector pensions from the colonial period until the emergence of modern retirement plans in the twentieth century.
Download or read book OECD Economic Surveys New Zealand 2007 written by OECD and published by OECD Publishing. This book was released on 2007-06-01 with total page 141 pages. Available in PDF, EPUB and Kindle. Book excerpt: This 2007 edition of the OECD Economic Survey for New Zealand focuses on raising New Zealand’s living standards, public pensions and retirement savings, deepening financial markets, toward a more efficient taxation system.
Download or read book Handbook of Employee Benefits and Administration written by Christopher G. Reddick and published by CRC Press. This book was released on 2008-04-09 with total page 448 pages. Available in PDF, EPUB and Kindle. Book excerpt: Fiscal realities and changing social priorities are requiring a dramatic shift in the way that benefits are selected and awarded to employees, especially in the public sector. This means that public administrators and policy researchers must consider new parameters and contingencies, both financial and social, when evaluating choices and making pol
Download or read book Survey of Current Business written by and published by . This book was released on 2004 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Implementing an Inclusive and Equitable Pension Reform written by Cheolsu Kim and published by Routledge. This book was released on 2012-05-31 with total page 279 pages. Available in PDF, EPUB and Kindle. Book excerpt: India is ageing. One response of Indian policy makers has been introduction of the New Pension Scheme (NPS), a defined contribution pension scheme which is mandatory for civil servants and voluntary for the rest of the population. Given the size of the target population, even if take up is modest, NPS savings may soon provide huge amounts of capital to the Indian economy. However, challenges are abound. What governance structure will best achieve the ultimate policy goal of serving the needs of savers? What business processes and information technology design will serve members best? How effectively will the NPS attack the problem of old-age poverty? In this book, a multi-disciplinary international team, comprised of economists, lawyers, pension management experts, and capital market experts, attempt to answer these and other questions. The book proposes significant legal, regulatory, and governance reforms for the NPS and other existing pension schemes, as well. It finds that current NPS business practices cannot keep pace with potential growth of the system and makes suggestions on how to take better advantage of information technology. Based on review of experience elsewhere and state-of-the-art economic-demographic modelling, it warns that the NPS in its current form does not address the retirement income needs of the lifelong very poor, suggesting that it is only one in a range of responses needed to cope with the challenges of population ageing in India.
Download or read book Parliamentary Debates Hansard written by Great Britain. Parliament. House of Commons and published by . This book was released on 1910 with total page 1366 pages. Available in PDF, EPUB and Kindle. Book excerpt: Contains the 4th session of the 28th Parliament through the session of the Parliament.
Download or read book OECD Economic Surveys United Kingdom 2007 written by OECD and published by OECD Publishing. This book was released on 2007-09-27 with total page 158 pages. Available in PDF, EPUB and Kindle. Book excerpt: This 2007 edition of OECD's periodic economic survey of the British economy finds that the UK has embraced globalisation and has been rewarded with strong growth and performance, but that the near-term outlook is more uncertain, given recent ...
Download or read book The Pensions Regulator written by Great Britain: National Audit Office and published by The Stationery Office. This book was released on 2007-10-26 with total page 60 pages. Available in PDF, EPUB and Kindle. Book excerpt: Some 20 million people in England and Wales have private sector work-based pension schemes. The Pensions Regulator was established in April 2005 to regulate these schemes, replacing the Occupational Pensions Regulatory Authority (Opra), with the statutory objectives to protect members' benefits, to promote improved governance of such schemes, and to reduce the risk of compensation being paid out by the Pension Protection Fund. This NAO report examines the regulatory approach taken and whether this addresses the key risks, given that any conclusions on the effectiveness of pensions regulation must be set in the long term context rather than based on shorter term fluctuations. Findings include that the Pensions Regulator has made good progress in establishing a sound risk-based approach to regulation, with clear links between its statutory objectives and its operational approach. As the regulator matures, it has the scope for a presumption of further transparency in its approach, and is taking steps to increase the information it makes available to the pensions sector. The report sets out a number of recommendations for further progress, bearing in mind that risks in the pensions environment can change quickly.
Download or read book OECD Economic Surveys Slovak Republic 2009 written by OECD and published by OECD Publishing. This book was released on 2009-02-09 with total page 111 pages. Available in PDF, EPUB and Kindle. Book excerpt: This 2009 edition of OECD's periodic review of the Slovak Republic's economy finds it facing a significant slowdown. Income levels are continuing to converge with those in the rest of the EU, but additional structural reform is required to make the ...
Download or read book OECD Economic Surveys Finland 2006 written by OECD and published by OECD Publishing. This book was released on 2006-05-04 with total page 146 pages. Available in PDF, EPUB and Kindle. Book excerpt: This 2006 edition of OECD's periodic survey of the Finnish economy opens with a general assessment of recent economic performance and key economic challenges. Other issues discussed include ensuring fiscal sustainability, restricting early retirment, employment measures and housing.
Download or read book Monthly Labor Review written by and published by . This book was released on 2006-02 with total page 140 pages. Available in PDF, EPUB and Kindle. Book excerpt: Publishes in-depth articles on labor subjects, current labor statistics, information about current labor contracts, and book reviews.
