Download or read book The Mad Clientist s ABCs of Client Service written by Michael B. Rynowecer and published by . This book was released on 2015-07-01 with total page 68 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Mad Clientist distilled 14,000 in-depth interviews with top executives into 26 pithy, pointed actions for you to start using today. Spend just 26 minutes with The Mad Clientist and his ABCs of Client Service and improve your client service immediately. An unconventional look at a serious topic, The Mad Clientist, a.k.a. Michael B. Rynowecer, shows you how to deliver superior client service-from the client perspective. Based on more than 25 years of experience analyzing client relationships with the best-run professional services firms in the world, The Mad Clientist's ABCs of Client Service opens your eyes to a whole new way of providing superior client service to each and every one of your clients.
Download or read book Clientelligence written by Michael B. Rynowecer and published by Bti Press. This book was released on 2015 with total page 170 pages. Available in PDF, EPUB and Kindle. Book excerpt: Behind every great rainmaker, mover and shaker, and leader are great relationships. In fact, replace great with superior. People who make things happen make superior relationships first. Relationships are the power source, if not the very soul, of doing good business-the kind of business where clients smile and believe your value simply dwarfs your fee. People who sell don't develop nearly as much business as people who develop relationships. New business flows to those individuals and companies who can move beyond a transaction to a relationship. People, especially executives, don't want to work with the person with the best sales skills. They want to work with people who are emotionally invested in helping them and will pay significant premiums for this rare commodity. The 17 activities within Clientelligence are proven drivers to superior client relationships. In essence, they are how clients define client service excellence and what they expect out of the providers with whom they have the best relationships. Now you can use these activities to create and maintain superior client relationships of your own and fuel growth and profits.
Download or read book Who s Your Gladys written by Marilyn SUTTLE and published by AMACOM Div American Mgmt Assn. This book was released on 2009-09-09 with total page 242 pages. Available in PDF, EPUB and Kindle. Book excerpt: Every customer-oriented business has its own Gladys—someone who demands more than most companies are able or willing to give, one who pushes front-line service representatives’ buttons, one who requires a higher degree of skill to manage. One who—let’s just say it—can be difficult. Yet how is it that some businesses prove able not only to satisfy their “Gladys”, but turn her into one of their most loyal, utterly pleased customers? Filled with inspiring real-life case studies, Who’s Your Gladys? reveals how large and small companies from a variety of industries avoid creating difficult customers in the first place. Readers will discover how they can: • Create a culture that values compassionate connection with their customers • Use creative problem solving and emotional management skills to turn challenging situations into opportunities to strengthen relationships • Form strong bonds by paying close attention to people’s needs • Customize service to different market segments • Cement unbreakable customer relationships with absolutely anyone.
Download or read book Getting Everything You Can Out of All You ve Got written by Jay Abraham and published by Macmillan. This book was released on 2001-10-12 with total page 388 pages. Available in PDF, EPUB and Kindle. Book excerpt: Abraham--trusted advisor to America's top corporations--has written his first major book for anyone seeking fresh ideas on supercharging personal or business success.
Download or read book Results written by Bruce A. Pasternack and published by Crown Business. This book was released on 2005-10-18 with total page 265 pages. Available in PDF, EPUB and Kindle. Book excerpt: Every company has a personality. Does yours help or hinder your results? Does it make you fit for growth? Find out by taking the quiz that’s helped 50,000 people better understand their organizations at OrgDNA.com and to learn more about Organizational DNA. Just as you can understand an individual’s personality, so too can you understand a company’s type—what makes it tick, what’s good and bad about it. Results explains why some organizations bob and weave and roll with the punches to consistently deliver on commitments and produce great results, while others can’t leave their corner of the ring without tripping on their own shoelaces. Gary Neilson and Bruce Pasternack help you identify which of the seven company types you work for—and how to keep what’s good and fix what’s wrong. You’ll feel the shock of recognition (“That’s me, that’s my company”) as you find out whether your organization is: • Passive-Aggressive (“everyone agrees, smiles, and nods, but nothing changes”): entrenched underground resistance makes getting anything done like trying to nail Jell-O to the wall • Fits-and-Starts (“let 1,000 flowers bloom”): filled with smart people pulling in different directions • Outgrown (“the good old days meet a brave new world”): reacts slowly to market developments, since it’s too hard to run new ideas up the flagpole • Overmanaged (“we’re from corporate and we’re here to help”): more reporting than working, as managers check on their subordinates’ work so they can in turn report to their bosses • Just-in-Time (“succeeding, but by the skin of our teeth”): can turn on a dime and create real breakthroughs but also tends to burn out its best and brightest • Military Precision (“flying in formation”): executes brilliant strategies but usually does not deal well with events not in the playbook • Resilient (“as good as it gets”): flexible, forward-looking, and fun; bounces back when it hits a bump in the road and never, ever rests on its laurels For anyone who’s ever said, “Wow, that’s a great idea, but it’ll never happen here” or “Whew, we pulled it off again, but I’m tired of all this sprinting,” Results provides robust, practical ideas for becoming and remaining a resilient business. Also available as an eBook From the Hardcover edition.
Download or read book You re Only as Good as Your Next One written by Mike Medavoy and published by Simon and Schuster. This book was released on 2013-06-25 with total page 420 pages. Available in PDF, EPUB and Kindle. Book excerpt: “An under-read and engaging show-biz memoir.” –The New Yorker "If I had a talent for anything, it was a talent for knowing who was talented." Mike Medavoy is a Hollywood rarity: a studio executive who, though never far from controversy, has remained well loved and respected through four decades of moviemaking. What further sets him apart is his role in bringing to the screen some of the most acclaimed Oscar-winning films of our time: Apocalypse Now, One Flew Over the Cuckoo's Nest, Amadeus, The Silence of the Lambs, Philadelphia, and Sleepless in Seattle are just some of the projects he green-lighted at United Artists, Orion, TriStar, his own Phoenix Pictures. "The ultimate lose-lose situation for a studio executive: to wind up with a commercial bomb and a bad movie." Of course, there are the box office disasters, and the films, as Medavoy says, "for which I should be shot." They, too, have a place in his fascinating memoir -- a pull-no-punches account of financial and political maneuvering, and of working with the industry's brightest star power, including Steven Spielberg, Martin Scorsese, Francis Ford Coppola, Kevin Costner, Robert De Niro, Jodie Foster, Sharon Stone, Michael Douglas, Meg Ryan, and countless others. "Putting together the elements of a film is a succession of best guesses." Medavoy speaks out on how movie studio buyouts have stymied the creative process and brought an end to the "hands-off" golden age of filmmaking. An eyewitness to Hollywood history in the making, he gives a powerful and poignant view of the past and future of a world he knows intimately.
Download or read book New Rules Work written by Barbara Pachter and published by Penguin. This book was released on 2006-09-05 with total page 246 pages. Available in PDF, EPUB and Kindle. Book excerpt: For anyone who's breaking in, moving up, or just trying to make a great professional impression, this essential guide offers real-life anecdotes and advice to help you build competence and confidence in the tricky arena of modern business etiquette. Includes: "Blunder Busters" - proven strategies to help you tackle anything from office dating to business lunches "Sir, your fly is unzipped!" - the art of verbal diplomacy Contemporary guidelines for goof-proof e-mail The top ten career killers and how to beat them Global gaffes: easy ways to avoid overseas embarrassment Grace under fire-surviving dining disasters, party faux-pas and everything in-between
Download or read book Why Just Her written by Montgomery Blair Sibley and published by Why Just Her. This book was released on 2009 with total page 299 pages. Available in PDF, EPUB and Kindle. Book excerpt: Why Just Her" identifies the external and internal demons that drove the D.C. Madam, Deborah Jeane Palfrey, from an initially defiant woman willing to fight the government to a woman so despairing as to take her own life prior to sentencing upon her conviction for Prostitution Racketeering. Starting with the execution of search on her home and seizure warrants for her bank accounts in October 2006 through her death on May 1, 2008, the book traces Jeane's final 20 months as the judicial system time and again failed to live up to its promise to insure 'justice'. Instead, unwittingly sitting atop a client list of the most powerful men in the world, that system made sure that Jeane's story would never be fully told.
Download or read book Client Relationship Management written by David A. Po-Chedley and published by Human Resource Development. This book was released on 2001 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book reveals how to truly excel at meeting client needs and lock in future business, client testimonials, increased referrals and client loyalty. Insightful and full of common sense, Client Relationship Management sheds new light on managing the six elements of successful client relationship management: The client relationship, relationship/project initiation, planning, implementation, closeout, and application/service plan. The book delivers a wealth of advice from the "real world"; how to define solutions based on the client's history, design a plan that secures ownership from stakeholders, promote strong communication, and orchestrate project closeout to acknowledge individual and team performance.
Download or read book Business Ethics written by Stephen M. Byars and published by . This book was released on 2018-09-24 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Giftology written by John Ruhlin and published by . This book was released on 2016-06-20 with total page 182 pages. Available in PDF, EPUB and Kindle. Book excerpt: Does it feel like you work in a "red ocean filled with sharks?" Eat or be eaten. Fierce competition. Continual battling over scarce resources. What if there was another path? What if you could create your own blue oasis where profits are higher, marketing is as natural as breathing, and competition is nearly nonexistent? This nirvana can be a reality when you practice the principles of Giftology. In this unusual un-marketing resource you'll discover... *Why Giftology isn't an expense...it's an investment that can pay off with huge dividends. *How to practice Giftology on a tight budget... it's easy and very effective. *How Giftology turns existing clients into your best salespeople. *Why (and how) gifts with a relatively low value can trump something expensive. *When is the best time to send gifts? (The answer may surprise you.) *How to unleash a "Referral Factory," a small army of influencers vouching for you--no gimmicks, no catches. *Find out how Giftology can transform your supply chain. *The ten worst gifts... definitely avoid these. (This info's available in the expanded bonus resource. Just click the link inside! It's my gift to you.) The average person is hit with at least thirty thousand messages a day, courtesy of that "red ocean filled with sharks." Giftology neutralizes that deadly philosophy and equips you with every tool you need to make your message a priority. Every time. Get your copy today!
Download or read book Digital Still Life Photography written by Steve Sint and published by . This book was released on 2013 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Combining practical business and legal advice with technical photographic information, covers such topics as tools and equipment, shooting techniques, and finding a professional-quality studio.
Download or read book Celebrity Vinyl written by Tom Hamling and published by Mark Batty Pub. This book was released on 2011 with total page 127 pages. Available in PDF, EPUB and Kindle. Book excerpt: Humorously examines what happens when famous people decide to (unsuccessfully) give singing a try.
Download or read book The Valiant written by Lesley Livingston and published by Penguin. This book was released on 2017-02-14 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: Princess. Captive. Gladiator. Always a Warrior. Fallon is the daughter of a proud Celtic king and the younger sister of the legendary fighter Sorcha. When Fallon was just a child, Sorcha was killed by the armies of Julius Caesar. On the eve of her seventeenth birthday, Fallon is excited to follow in her sister's footsteps and earn her place in her father's war band. She never gets the chance. Fallon is captured and sold to an elite training school for female gladiators—owned by none other than Julius Caesar himself. In a cruel twist of fate, the man who destroyed Fallon’s family might be her only hope of survival. Now, Fallon must overcome vicious rivalries, deadly fights in and out of the arena, and perhaps the most dangerous threat of all: her irresistible feelings for Cai, a young Roman soldier and her sworn enemy. A richly imagined fantasy for fans of Sarah J. Maas and Cinda Williams Chima, The Valiant recounts Fallon’s gripping journey from fierce Celtic princess to legendary gladiator and darling of the Roman empire.
Download or read book Standards of Practice Handbook Eleventh Edition written by CFA Institute and published by . This book was released on 2014-06 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book The Busy Tree written by Jennifer Ward and published by Marshall Cavendish. This book was released on 2009 with total page 40 pages. Available in PDF, EPUB and Kindle. Book excerpt: Originally published by Marshall Cavendish Children in 2009.
Download or read book Consider It Done written by Julie Subotky and published by Crown. This book was released on 2011-02-01 with total page 418 pages. Available in PDF, EPUB and Kindle. Book excerpt: There’s nothing Julie Subotky can’t get done. After all, as the founder and CEO of a lifestyle management and personal concierge company catering to the crème-de-la-crème of New York, LA, and Aspen, she’s used the fielding her fair share of formidable requests from wealthy and time starved clients. Luckily, now you don’t need to be a rock star, socialite, or millionaire to Consider it Done. In this charming and unique book, she shares her secrets from for accomplishing hundreds of life's most bizarre, off-beat, and yet often inescapable tasks. Ranging from the unusual but useful, to the seemingly impossible, to the annoying but necessary, these include: How to hire a snake dancer for a party within 24 hours notice How to argue your way out of a speeding ticket How to get a last-minute table at an impossibly overbooked restaurant How to find a reputable pet psychic How to get the best seat on an airplane How to blow a date How to fix a hole in the wall How to get a wedding dress shipped halfway across the world How to refuse a dare How to change a tire How to make a citizen's arrest How to mix the perfect hangover cure …and countless more Filled with practical tips, hints and advice as well as hilarious stories of near mishaps, crazy wild goose chases, and outrageous requests from eccentric clients, Consider it Done is sometimes zany, often surprising, and yet always useful. After all, there may come a time when you actually need to know how propose to someone in skywriting, replace a matching spoon from your great-great-great grandmother's antique silver set, or simply make the perfect martini. When that day comes, this essential and completely one-of-a-kind book will be there to walk you through it.
