Download or read book The Loyalty Advantage written by Dianne M. Durkin and published by Amacom Books. This book was released on 2005 with total page 252 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Case studies from some of America's most-admired and best-managed companies - including Amgen, Best Buy, Green Mountain Coffee, KitchenAid, Kronos, Southwest Airlines, Tiffany, Timberland, and Whole Foods - illustrate the power of the Loyalty Advantage in action."--BOOK JACKET.
Download or read book The Purposeful Nine and Soulful Advantage written by Andre Beaupre and published by Soulful Advantage. This book was released on 2021-11-08 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: "B corporations are a new kind of business that balance purpose and profit. This community of leaders-now numbering over 4,000-is driving a global movement of people using business as a force for good. The inspirational leaders and engaging stories in The Purposeful Nine and Soulful Advantage represent the essence of B Corps because they are stakeholder-driven, always considering the impact of their decisions on their workers, customers, community, suppliers, and environment. This book is a recommended read for business leaders focused on taking corporate purpose to an even higher level." -Bart Houlahan Co-Founder and Co-CEO, B Lab The Purposeful Nine and Soulful Advantage is for business leaders driven to catalyze more purpose within their companies and gain competitive advantage. It tells the stories of nine inspiring, purposeful businesses and for-profit social enterprises authentically committed to-and benefitting from-a strategy of making the world a better place. Unlike the majority of books focused on large consumer companies and well-known brands-think Ben & Jerry's, Microsoft, TOMS, Starbucks, Stonyfield Organic, LEGO, Timberland, IKEA, Unilever, Patagonia, Disney, Dove, Google, Warby Parker, etcetera. The Purposeful Nine and Soulful Advantage spotlights a fresh, diverse group of successful organizations that have been authentically purposeful for decades. Each story comes alive through the first-person perspective of the inspiring founders, CEOs, and sustainability leaders who reveal why they became more purposeful, what they did and how it created competitive advantage. Author, strategic communications veteran, and corporate purpose professional Andre Beaupre has captured the behind-the-scenes decisions and actions across a variety of triple bottom line essentials, including mission and values, workplace culture, sustainability, philanthropy, community engagement, social justice, and diversity/equity/inclusion. Measurable benefits experienced by the Purposeful Nine include mission-aligned, high-performance workplace cultures, recruitment and retention gains, new business impact, improved financial results, brand reputation enhancement, increased stakeholder loyalty, and value-driven customer/partner/supplier relationships. Not sure how to grow purpose? This book is brimming with ideas that will inform and inspire you to reach that goal. Business can, and must be, a force for good. By sharing first-person stories from the leaders who made purpose happen, the book will inspire a wide array of organizations to begin-or broaden-their impact.
Download or read book The Loyalty Leap for B2B written by Bryan Pearson and published by Penguin. This book was released on 2013-07-09 with total page 110 pages. Available in PDF, EPUB and Kindle. Book excerpt: The bestselling author of The Loyalty Leap applies the principles of customer intimacy to a business-to-business context. Since the publication of New York Times bestseller The Loyalty Leap, Bryan Pearson’s customer loyalty approach to marketing has changed the way many organizations use their customer data. Small coffee shops and large corporations have applied the Loyalty Leap principles to effectively deliver mutual value to customers. But many readers have asked the same question: “How can I apply these lessons in a business-to-business context?” While the principles outlined in The Loyalty Leap hold true whether the customer is an individual or a business, the application of the Loyalty Leap steps can vary. While an individual might respond favorably to one sales pitch, a large corporation with a complicated sales chain might respond very differently. Drawing on his own experience and extensive research, Pearson helps B2B marketers avoid the pitfalls of loyalty marketing to businesses. He helps marketers segment their market into small business, large enterprise, and channel marketers, and explains how a customer loyalty plan can be adapted for each segment. Sharing case studies of successful B2B loyalty initiatives from leaders such as American Express, PHX, Teradata and Salesforce.com, he shows that B2B organizations can successfully take The Loyalty Leap. The Loyalty Leap for B2B is a practical guide that will help you cultivate loyalty among your business customers.
Download or read book The Loyalty Factor written by Dianne Durkin and published by CreateSpace. This book was released on 2010-10-21 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: Though it may not be obvious, customer satisfaction and brand loyalty are directly connected to the passion and energy of an organization's employees. In The Loyalty Advantage, readers will learn how to create a loyalty-driven company and how to direct company culture and leadership to develop widespread employee enthusiasm. The book demonstrates how in-house dedication to employees translates naturally into superior customer service, which then creates brand loyalty. Filled with practical tips and proven strategies, the book shows readers how to: * create an environment that inspires passion for the brand and company loyalty * encourage employees to help craft and become invested in the company's vision and values * translate organizational values into superior products, customer service, and corporate profits. Using proven methods, The Loyalty Advantage shows how to create allegiance and translate it into bottom-line results.
Download or read book Leading Loyalty written by Sandy Rogers and published by AMACOM. This book was released on 2019-04-16 with total page 223 pages. Available in PDF, EPUB and Kindle. Book excerpt: In business, it’s not enough for people to like you, they need to love you! Learn how building loyalty and modeling great customer service behavior to develop frontline teams is the key to building raving fans. To thrive in today’s economy, it’s not enough for customers to merely like you. They have to love you. Win their hearts and they will not only purchase more—they’ll talk you up to everyone they know. But what turns casual customers into passionate promoters and lifelong buyers? Loyalty experts at FranklinCovey set out to unlock the mysteries of gaining the customer’s loyalty. In an extensive study that involved 1,100 stores and thousands of people, they isolated examples that stood out in terms of revenues and profitability. They found that these “campfire stores” burned brighter than the rest thanks to fiercely loyal customers and the employees who delight in making their customers’ lives easier. Full of eye-opening examples and practical tools, Leading Loyalty helps you infuse empathy, responsibility, and generosity into every interaction and: Make warm, authentic connections Ask the right questions and listen to learn Discover the real job to be done Take ownership of the customer’s issue Follow up and strengthen the relationship Share insights openly and kindly Surprise people with unexpected extras Model, teach, and reinforce these essential behaviors through weekly team huddles It’s time to invest in building loyalty. Leading Loyalty reveals the principles and practices of everyday service heroes—the customer-facing employees who cultivate bonds and lift revenues through the roof.
Download or read book Driving Loyalty written by Kirk Kazanjian and published by Random House Digital, Inc.. This book was released on 2013-04-23 with total page 274 pages. Available in PDF, EPUB and Kindle. Book excerpt: A practical, story-driven book on the importance of building and inspiring loyalty among employees, customers, clients, and vendors, based on the lessons learned from the phenomenally successful Enterprise car rental company.
Download or read book The Advanced Dictionary of Marketing written by Scott Dacko and published by Oxford University Press, USA. This book was released on 2008 with total page 660 pages. Available in PDF, EPUB and Kindle. Book excerpt: This advanced dictionary of marketing focuses on leading-edge terminology for use by people who are serious about the theory and practice of marketing. With over 1,000 entries ranging in length and depth, it is the ideal reference guide for researchers, directors, managers, and anyone studying marketing for a professional or academic qualification.
Download or read book The Ultimate Guide to Online Casino Bonuses Unleashing Free Real Money written by Rickie PM Sr and published by Rickie PM. This book was released on with total page 74 pages. Available in PDF, EPUB and Kindle. Book excerpt: "The Ultimate Guide to Online Casino Bonuses: Unleashing Free Real Money" is your comprehensive handbook to understanding, maximizing, and enjoying the world of online casino bonuses. Whether you are a seasoned player or new to the online gambling scene, this guide provides invaluable insights, strategies, and tips for making the most of these enticing offers. In this book, you will embark on a journey through the fascinating realm of online casino bonuses, unlocking the secrets to claiming free real money and enhancing your gaming experience. With an in-depth exploration of each type of bonus, expert strategies for finding the best offers, and a clear understanding of the terms and conditions associated with these bonuses, you will be equipped with the knowledge to make informed decisions and optimize your chances of winning big. The chapters of this guide take you step by step through the intricacies of online casino bonuses. Starting with an introduction that lays the foundation of understanding these bonuses, you will gain a solid grasp of their importance and potential rewards. You will then dive into the different types of bonuses available, from no deposit bonuses that allow you to play for free and win real money, to welcome bonuses that serve as the gateway to lucrative rewards. Discover how reload bonuses keep the excitement alive, how cashback bonuses provide a safety net for gamblers, and how free spins bonuses allow you to spin the reels without spending a dime. As you progress through the chapters, you will gain valuable insights into loyalty programs that unlock VIP treatment and exclusive bonuses, catering to the elite players. You will explore the world of high roller bonuses, designed specifically for those who wager significant amounts, and learn how to maximize their benefits. Demystifying wagering requirements, you will understand the hurdles that come with bonuses and discover strategies for effectively clearing them. The guide also emphasizes the importance of responsible gambling, providing guidance on how to maintain a healthy balance between bonuses and healthy gaming habits. Written in a clear and concise manner, this guide is accessible to all levels of players. Whether you are a novice seeking to navigate the complexities of online casino bonuses or an experienced player looking to refine your strategies, this book offers valuable information and practical advice. "The Ultimate Guide to Online Casino Bonuses: Unleashing Free Real Money" is not only a practical guidebook, but also a comprehensive resource that empowers you to seize the opportunities presented by online casino bonuses. By implementing the strategies and principles outlined in this guide, you can enhance your chances of winning, maximize the rewards offered by online casinos, and ensure a safe and enjoyable gaming experience. Don't miss out on the potential of free real money. Embark on your journey through the world of online casino bonuses today and unleash the possibilities that await you. Get 16 chapters! Introduction: Understanding Online Casino Bonuses Chapter 2: The Different Types of Online Casino Bonuses Chapter 3: How to Find the Best Online Casino Bonuses Chapter 4: Decoding the Terms and Conditions of Casino Bonuses Chapter 5: Maximizing Your Winnings: Strategies for Using Casino Bonuses Chapter 6: Common Pitfalls to Avoid when Claiming Casino Bonuses Chapter 7: Exploring No Deposit Bonuses: Playing for Free, Winning for Real Chapter 8: Welcome Bonuses: The Gateway to Lucrative Rewards Chapter 9: Reload Bonuses: Keeping the Excitement Alive Chapter 10: Cashback Bonuses: A Safety Net for Gamblers Chapter 11: Free Spins Bonuses: Spinning the Reels for Free Chapter 12: Loyalty Programs: Unlocking VIP Treatment and Exclusive Bonuses Chapter 13: High Roller Bonuses: Catering to the Elite Players Chapter 14: Wagering Requirements Demystified: Clearing the Bonus Hurdles Chapter 15: Responsible Gambling: Balancing Bonuses and Healthy Gaming Habits Chapter 16: Summary
Download or read book Cooperative Management written by Daniel Côté and published by Editions JFD. This book was released on 2022-07-13 with total page 430 pages. Available in PDF, EPUB and Kindle. Book excerpt: During the last two decades, companies were (and still are) looking for new sources of efficiency, while most industries have reached stages of maturity and saturation. Moreover, internationally available information and communication systems, at near-zero transaction costs, are leading to intensified interactions between customers, and between customers and firms. As for cooperatives, they are experiencing not only the impacts of market transformation, but also pressure on the relevance of their own identity. In this book, two theoretical models are developed: a new cooperative paradigm (NPC), and a cooperative equilibrium model. The combination of these two models highlights the potential competitive advantages of the cooperative organization in response to the transformations mentioned. In relation to the NPC, the strategies selected are: (1) value congruence, (2) psychological ownership, (3) loyalty and customer engagement, and (4) value co-creation. For each of these strategies, three key questions are addressed. First, what are the competitive advantages associated with them, regardless of the organizational form? Second, how do the foundations of the cooperative distinction converge with the essential parameters to be mastered to design, implement and operationalize these strategies? Finally, what are the unique sustainable competitive advantages of a cooperative organization relative to these same strategies? Furthermore, for the logic of action specific to the cooperative management method to be expressed, the cooperative values, principles and rules must be articulated in an appropriate management framework. This is what the cooperative balance model proposes. The last key idea introduced in this book concerns the denaturalizing tendency observed among many cooperatives, which leads to an identity crisis. The two theoretical models cited are highly relevant to the challenges resulting from this denaturalizing tendency. The three models introduced constitute the first part of this book. The second part offers a practical perspective while several cases of cooperatives are included.
Download or read book Land and Loyalty written by Tomas Larsson and published by Cornell University Press. This book was released on 2012-06-15 with total page 223 pages. Available in PDF, EPUB and Kindle. Book excerpt: Domestic and international development strategies often focus on private ownership as a crucial anchor for long-term investment; the security of property rights provides a foundation for capitalist expansion. In recent years, Thailand's policies have been hailed as a prime example of how granting formal land rights to poor farmers in low-income countries can result in economic benefits. But the country provides a puzzle: Thailand faced major security threats from colonial powers in the nineteenth century and from communism in the twentieth century, yet only in the latter case did the government respond with pro-development tactics. In Land and Loyalty, Tomas Larsson argues that institutional underdevelopment may prove, under certain circumstances, a strategic advantage rather than a weakness and that external threats play an important role in shaping the development of property regimes. Security concerns, he find, often guide economic policy. The domestic legacies, legal and socioeconomic, resulting from state responses to the outside world shape and limit the strategies available to politicians. While Larsson’s extensive archival research findings are drawn from Thai sources, he situates the experiences of Thailand in comparative perspective by contrasting them with the trajectory of property rights in Japan, Burma, and the Philippines.
Download or read book The SAGE Encyclopedia of Economics and Society written by Frederick F. Wherry and published by SAGE Publications. This book was released on 2015-09-01 with total page 1969 pages. Available in PDF, EPUB and Kindle. Book excerpt: Economics is the nexus and engine that runs society, affecting societal well-being, raising standards of living when economies prosper or lowering citizens through class structures when economies perform poorly. Our society only has to witness the booms and busts of the past decade to see how economics profoundly affects the cores of societies around the world. From a household budget to international trade, economics ranges from the micro- to the macro-level. It relates to a breadth of social science disciplines that help describe the content of the proposed encyclopedia, which will explicitly approach economics through varied disciplinary lenses. Although there are encyclopedias of covering economics (especially classic economic theory and history), the SAGE Encyclopedia of Economics and Society emphasizes the contemporary world, contemporary issues, and society. Features: 4 volumes with approximately 800 signed articles ranging from 1,000 to 5,000 words each are presented in a choice of print or electronic editions Organized A-to-Z with a thematic Reader's Guide in the front matter groups related entries Articles conclude with References & Future Readings to guide students to the next step on their research journeys Cross-references between and among articles combine with a thorough Index and the Reader's Guide to enhance search-and-browse in the electronic version Pedagogical elements include a Chronology of Economics and Society, Resource Guide, and Glossary This academic, multi-author reference work will serve as a general, non-technical resource for students and researchers within social science programs who seek to better understand economics through a contemporary lens.
Download or read book Loyalty Rules written by Frederick F. Reichheld and published by Harvard Business Press. This book was released on 2001 with total page 248 pages. Available in PDF, EPUB and Kindle. Book excerpt: Reichheld draws upon case studies of a variety of businesses including Harley-Davidson, Dell Computer, and Enterprise Rent-A-Car to show how employee and customer loyalty promote financial success. His approach to developing loyalty is based upon six principles of leadership including never profiting at the expense of partners, rewarding the right results, and honest communication. Reichheld is a Bain Fellow and author of The Loyalty Effect. c. Book News Inc.
Download or read book Re Modeling the Brand Purchase Funnel written by Alexander Dierks and published by Springer. This book was released on 2017-04-05 with total page 401 pages. Available in PDF, EPUB and Kindle. Book excerpt: Alexander Dierks conceptualizes and applies a more nuanced model of the brand purchase funnel. The re-conceptualization builds on a holistic, theory-based, and practically applicable set of 10 propositions, which capture dynamics of consumers’ contemporary search and decision behavior and allow for a more differentiated assessment of brand performance across the buying cycle. The model’s value add is investigated based on two survey-based studies from the automotive and the electricity industry. Using logistic regression analysis, the author uncovers insightful differences in the determinants of consumers’ purchase decisions depending on the stage of consideration set formation. The findings support the employment of the more nuanced funnel in brand management.
Download or read book Electronic Commerce Concepts Methodologies Tools and Applications written by Becker, Annie and published by IGI Global. This book was released on 2007-12-31 with total page 2522 pages. Available in PDF, EPUB and Kindle. Book excerpt: Compiles top research from the world's leading experts on many topics related to electronic commerce. Covers topics including mobile commerce, virtual enterprises, business-to-business applications, Web services, and enterprise methodologies.
Download or read book ECIC2010 Proceedings of the 2nd European Conference on Intellectual Capital written by Susana Rodrigues and published by Academic Conferences Limited. This book was released on 2010 with total page 781 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book ECIC2009 2nd European Conference on Intellectual Capital written by Susana Rodrigues and published by Academic Conferences Limited. This book was released on 2010 with total page 781 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book New Online Retailing written by Gerrit Heinemann and published by Springer Science & Business Media. This book was released on 2010-11-01 with total page 274 pages. Available in PDF, EPUB and Kindle. Book excerpt: The authors describe in detail what makes today’s online retailing different and provide 8 central success factors for the new generation of Internet sales. Based on internationally recognized best practices, it becomes obvious what makes online retailers successful. The authors pull together “lessons learned” from the last 10 years, and give readers a tour of the future of online selling.
