Download or read book The Little Book of Big Management Theories written by James McGrath and published by Pearson UK. This book was released on 2017-09-08 with total page 289 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book The Little Book of Service Management written by Harry Katzan Jr. and published by iUniverse. This book was released on 2022-03-09 with total page 206 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service is the up and coming discipline for the 22nd century. But exactly what is service? Many people think that service is what people do – no more, no less. Nothing can be farther from the truth. Then, if so, why is the service community in constant disarray. Startup businesses fail on a regular basis. Why? They simply do not provide good service. Many persons in responsible positions rarely give service even a brief notice. What they subconsciously think about service has to be the truth. How often do you hear exclamations like, I’ll never fly again, especially on that airline? What about, I’ve had it with fast food restaurants. Have you ever heard a student say, I’ll never take another course from that professor? Or, it’s a great car but the service stinks. What about, He may be a great doctor, but he treats all patients like thy are not human. So, what do you do if you own or manage a small business and want to start off right? That’s an easy question. You simply send new employees, or even experienced ones, to service school. You’ve heard of computer school, but have you heard of service school. There are books on computer, for example, all over the place. But, you probably have never seen one – a book, that is – about service. Is an automobile dealership the same as a pharmacy? At the service level, you can bet they are. This book will tell you all you need to know about providing great service. Have you ever heard of a 2-hour seminar on how to give good service? I bet you haven’t. Sometimes, a manager will give suggestions, but that is about it. This book is a service resource. Have you experienced a doctor’s office that calls a patient concerning what time his or her appointment is? Have you had a car dealer tell you they have lost your car? Has a doctor operated on the wrong leg? Maybe, even the wrong person. A service is a client/provider interaction that creates and captures value for both participants. We use service in several aspects of our lives, including business, government, education, health care, and religion. But, what exactly are the best practices, principles, and theories of service? The actual study of service is a relatively new field, but it is one that can open the door to a better understanding of the essential part of our lives. In this little book, Harry Katzan, Jr., founder and editor of the Journal of Service Science, offers a concise, readable examination of how managers can use information about services to construct a better customer environment. Harry Katzan, Jr. believes that the characteristics of a service process determine its efficacy in solving real-world problems. He disseminates these characteristics and provides a clear view of service to help managers pinpoint the exact issues they need to tackle. With a comprehensive bibliography, examples, and a highly engaging writing style, this little book on service provides is perfect for the professional and laymen alike. Discover how you can put information about service to work for you.

Download or read book The Little Book of Big Management Wisdom written by James McGrath and published by Pearson UK. This book was released on 2017-03-27 with total page 259 pages. Available in PDF, EPUB and Kindle. Book excerpt: The full text downloaded to your computer. With eBooks you can: search for key concepts, words and phrases make highlights and notes as you study share your notes with friends Print 5 pages at a time Compatible for PCs and MACs No expiry (offline access will remain whilst the Bookshelf software is installed. eBooks are downloaded to your computer and accessible either offline through the VitalSource Bookshelf (available as a free download), available online and also via the iPad/Android app. When the eBook is purchased, you will receive an email with your access code. Simply go to http://bookshelf.vitalsource.com/ to download the FREE Bookshelf software. After installation, enter your access code for your eBook. Time limit The VitalSource products do not have an expiry date. You will continue to access your VitalSource products whilst you have your VitalSource Bookshelf installed. The Little Book of Big Management Wisdom outlines 90 of the greatest management quotations ever. The majority of quotes have been taken from legendary business leaders and commentators, including Warren Buffet and Peter Drucker. However, there are a few surprise inclusions from such people as Robert Frost and Elvis Presley. Each quotation, what it means, how to use it and the questions you should be asking, is outlined in two pages so you can immediately start to apply it in the real world. Packed with advice on how to deal with a wide range of management issues, this book will provide you with the insight and skills you require to succeed. Manage and develop your business Manage yourself and your career Motivate and lead people Turn your customers into partners Plan effectively Make better decisions All you want to know and how to apply it - in a nutshell.

Download or read book Basic Service Management written by Rob England and published by Two Hills Ltd. This book was released on 2011-08-26 with total page 119 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service Management is the potent idea that could change your business. This useful little book is a pocket guide on how to operate any enterprise, described from the point of view of the services it delivers. After all, delivery is what success is all about. It describes the basics, in realistic pragmatic terms. And it is brief - we limited ourselves to 50 pages. Whether you are in manufacturing, trades, retail, IT, not-for-profit...; whether you provide service internally to the rest of your organisation or externally to paying customers; whether you work anywhere from a small business to a government department; this book introduces you to service management. It will get you started, get you up and running, and it will set you on the path to the advanced concepts if that is where you need to be.

Download or read book The Little Book of Managing Uncertainty written by Harry Katzan Jr. and published by iUniverse. This book was released on 2022-08-22 with total page 102 pages. Available in PDF, EPUB and Kindle. Book excerpt: Advanced technology is the cornerstone of modern society. Some of the reasons for studying the methods and applications of technology are that the subject serves as the basis of our everyday existence. We use technology on a daily basis, yet we know very little about the underlying concepts. We have no introduction to the subject matter, no principles of best behavior, and no theories. It is a time for change and this book fills that need. In this book, we are going to take a look at the evolving technology of uncertainty. Getting a handle on uncertainty permits a practitioner to perform in an excellent manner on tasks from management to applied technology. Modern government, such as the intelligence services, is exceedingly complicated, and uncertainty exists in almost every aspect of their daily lives. Business and finance have similar requirements so that participants can excel in all aspects of the decisions of everyday business life. The ability to deal with uncertainty is based on the methods of combining diverse possibilities into a coherent whole called a frame of discernment. Then, using a methodology known as Dempster-Shafer theory, evidence can be evaluated and a basis for decision making can be discerned. The effective use of Dempster-Shafer theory is conceptualized through computer methodology. Once determined to be unsolvable by experts, the methods contained herein have been solved by the author as a visiting professor in Switzerland. The methods are summarized in a research monograph entitled Managing Uncertainty and simplified in this book, along with an appropriate appendix that introduces the methodology. The book is comprised of introductory material followed by appropriate examples in essays that can be read in any order determined by the reader’s interests. The essays are based on peer reviewed journal articles presented at technical conferences. The various essays can be addressed in any order as they are adjusted to fit the needs of practicing professionals. Harry Katzan is a professor, author, and consultant, and enjoys outdoor activities.

Download or read book The Little Black Book for Managers written by John Cross and published by John Wiley & Sons. This book was released on 2013-10-14 with total page 244 pages. Available in PDF, EPUB and Kindle. Book excerpt: A smart, small book for any manager’s pocket. In every manager’s career there are moments where decisions need to be made in order to achieve success and this smart, nicely packaged little book can be there to help each time. The trick to succeeding in these moments is to identify each of these situations ahead of time and understand how to act and what to do to reduce the chances of failure. That is exactly what The Little Black Book for Managers has done. The authors have listed a whole host of situations most managers face, based on thousands of personal experiences, and have mapped out how to deal with each situation. The book contains specific examples of words and phrases that can be used as well as illustrations and exercises to analyse your current performance. It is short on waffle and high on practical wisdom. It is designed to be dipped in and out of – reached for whenever a situation arises. This is a practical support tool for managers at all levels, from shop-floor supervisor to main board director. The Little Black Book for Managers explains how to deal with scenarios such as; Having a lack of confidence to deal with other people in the way that is needed Times when you have to assert your authority more Allocating critical work. Who to choose? Needing to get extra effort from the team when under pressure Incentivising Delegation Having to deal with under-performers Personality clashes between work colleagues Managing a meeting with senior leaders

Download or read book The Little Book of Management Bollocks written by Alistair Beaton and published by Simon and Schuster. This book was released on 2001 with total page 147 pages. Available in PDF, EPUB and Kindle. Book excerpt: Showing the same incisive and outrageous wit as in his previous books, where he first took on the self-help craze then New Labour's addiction to spin, Alistair Beaton now tackles the management gurus. Read this book and you will be transformed overnight into a successful modern manager, capable of talking authentic management bollocks at any hour of the day or night, because, let's face it, talking bollocks is what modern management is all about. Below are a few of the gems contained within THE LITTLE BOOK OF MANAGEMENT BOLLOCKS...RISK MANAGEMENT Improve risk management outcomes by never investing in anything. INSPIRING OTHERS As a manager, it's your job to inspire others. If there's nothing inspiring about you, just use fear instead.

Download or read book The Practical Guide To World Class IT Service Management written by Kevin J. Smith and published by Outskirts Press. This book was released on 2017-03-21 with total page 459 pages. Available in PDF, EPUB and Kindle. Book excerpt: This guide contains 6 Core and 12 World-Class processes each of which is described in chapters that provide a logical view of the element itself and why it is important to the organization, along with a flexible process model that can be adapted to most businesses and how the process works in practice—plus proven and practical models and Tips for Success from high-performing organizations on implementing the process. The technical content takes a mid-level view to be useful to a broader group of readers and is complemented by other relevant chapters, including: •A Brief History of IT Service Management •Understanding ITIL, COBIT, and ISO •The Consumerization of IT •Making Sense of Cloud and On-Premise •Enterprise Service Management •A Culture of Excellence •An Approach to Leverage Technology •The Exploration of Service Automation The Practical Guide to World-Class IT Service Management also examines the future of IT service management and where this exciting journey is likely to lead.

Download or read book Operations and Service Management Concepts Methodologies Tools and Applications written by Management Association, Information Resources and published by IGI Global. This book was released on 2017-11-30 with total page 1812 pages. Available in PDF, EPUB and Kindle. Book excerpt: Organizations of all types are consistently working on new initiatives, product lines, and workflows as a way to remain competitive in the modern business environment. No matter the type of project at hand, employing the best methods for effective execution and timely completion of the task is essential to business success. Operations and Service Management: Concepts, Methodologies, Tools, and Applications is a comprehensive reference source for the latest research on business operations and production processes. It examines the need for a customer focus and highlights a range of pertinent topics such as financial performance measures, human resource development, and business analytics, this multi-volume book is ideally designed for managers, professionals, students, researchers, and academics interested in operations and service management.

Download or read book The Little Book of Boards written by Erik Hanberg and published by Side x Side Publishing. This book was released on 2015-02-10 with total page 194 pages. Available in PDF, EPUB and Kindle. Book excerpt: Are you new to a board and have no idea what’s expected of you? Do you know what a board’s six key responsibilities are? Do you know what your relationship with the Executive Director should be? If not, this book is for you. So many board members—especially of small nonprofits—want to support a nonprofit and readily accept the invitation to join the board. It’s only then that they discover they are in over their heads, with no idea of their expectations and responsibilities. The Little Book of Boards is here to throw that drowning board member a rope. Told with a conversational style, this book will lead you through the basics of being on a board, how meetings work, and what’s expected between meetings. In addition, at the back of the book are several in-depth resources for understanding Roberts Rules of Order, bylaws, committee structures, board leadership, and much more. Perfect for any new board member—or for an entire board that is feeling lost—this book and its common sense approach will serve you every year you are on the board.

Download or read book Little Book of Conflict Transformation written by John Lederach and published by Simon and Schuster. This book was released on 2015-01-27 with total page 71 pages. Available in PDF, EPUB and Kindle. Book excerpt: This clearly articulated statement offers a hopeful and workable approach to conflict—that eternally beleaguering human situation. John Paul Lederach is internationally recognized for his breakthrough thinking and action related to conflict on all levels—person-to-person, factions within communities, warring nations. He explores why "conflict transformation" is more appropriate than "conflict resolution" or "management." But he refuses to be drawn into impractical idealism. Conflict Transformation is an idea with a deep reach. Its practice, says Lederach, requires "both solutions and social change." It asks not simply "How do we end something not desired?" but "How do we end something destructive and build something desired?" How do we deal with the immediate crisis, as well as the long-term situation? What disciplines make such thinking and practices possible? This title is part of The Little Books of Justice and Peacebuilding series.

Download or read book Management Lessons from the Mayo Clinic PB written by Leonard L. Berry and published by McGraw Hill Professional. This book was released on 2008-05-31 with total page 310 pages. Available in PDF, EPUB and Kindle. Book excerpt: Management Lessons from Mayo Clinic reveals for the first time how this complex service organization fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. Service business authority Leonard Berry and Mayo Clinic marketing administrator Kent Seltman explain how the Clinic implements and maintains its strategy, adheres to its management system, executes its care model, and embraces new knowledge - invaluable lessons for managers and service providers of all industries. Drs. Berry and Seltman had the rare opportunity to study Mayo Clinic's service culture and systems from the inside by conducting personal interviews with leaders, clinicians, staff, and patients, as well as observing hundreds of clinician-patient interactions. The result is a book about how the Clinic's business concept produces stellar clinical results, organizational efficiency, and interpersonal service. By examining the operating principles that guide every management decision at this legendary healthcare institution, the authors Demonstrate how a great service brand evolves from the core values that nourish and protect it Extrapolate instructive business lessons that apply outside healthcare Illustrate the benefits of pooling talent and encouraging teamwork Relate historical events and perspectives to the present-day Mayo Clinic Share inspiring stories from staff and patients An innovative analysis of this exemplary institution, Management Lessons from Mayo Clinic presents a proven prescription for creating sustainable service excellence in any organization.

Download or read book The Little Book of Cybersecurity written by Harry Katzan Jr. and published by iUniverse. This book was released on 2022-03-23 with total page 263 pages. Available in PDF, EPUB and Kindle. Book excerpt: Many people believe that cybersecurity is a complicated and complex subject that involves computer security, information assurance, comprehensive infrastructure protection, commercial integrity, and ubiquitous personal interaction. The concepts apply to information, computers, networks, and other elements of coordination, cooperation, and control and involve government, business, education, and the day-to-day lives of private individuals. The concerns normally involve the Internet as a communication facility - hence the name Cybersecurity. Achieving and maintaining cybersecurity is a never-ending process, much like national security, bank security, and so forth, so it is important to know the essential foundations of how to manage the risks of using technical interactions in order to obtain the inherent benefit. Some of the concerns that immediately come to mind are identity, personal privacy, intellectual property, secure maintenance of the critical infrastructure, and the continued operation of necessary organizations. There is a plethora of printed and online literature on various aspects of Cybersecurity - including computer security, information assurance, infrastructure security, personal security, and associated government policy informations. The purpose of this book is to give a composite picture of what Cybersecurity is all about, identify the important literature of the subject, and describe how it differs from everyday information security affecting individuals and computer activities. This book requires knowledge of basic information systems, computer technology, and network security considerations for an understanding of the implications or many of the topics. No knowledge of mathematics, physics, and engineering is required. The author, Harry Katzan Jr., has spent many years in basic computer security, cryptography, and modern methods including artificial intelligence and advanced software development. He is the author of Computer Data Security, The Standard Data Encryption Algorithm, and Privacy, Identity and Cloud Computing, and has done development work on security for a major bank.

Download or read book Artificial Intelligence Concepts for Management written by Harry Katzan Jr. and published by iUniverse. This book was released on 2023-08-22 with total page 139 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is a complete introduction to artificial intelligence for its beginning in 1956 in a conference on the subject at Dartmouth College. The term AI was conined by John MCarthy and others. The book covers the modern topics such as Chatgpt and Watson at IBM. The book covers learning, thinking, generative systems, and other modern topics. The book is easy to read and is accessible to persons of all ages. There is no violence, no sex, and no bad language.

Download or read book We Can Only Hope for It written by Harry Katzan Jr. and published by iUniverse. This book was released on 2023-06-05 with total page 84 pages. Available in PDF, EPUB and Kindle. Book excerpt: A professor’s wife dies. Professor is grief stricken. Professor talks to himself. Professor interacts with another being (imagined) Matt the main character figures out the situation Reverse mathemnatics Conference in Zurich Matt solves the problem. All ends well.

Download or read book Everything is All Right written by Harry Katzan Jr. and published by iUniverse. This book was released on 2023-06-28 with total page 82 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is a book of fiction and is intended for the entertainment of the reader. The main characters as well as other characters and events are totally made up. The objective of the book is to please the readership, and not intended to give a point of view or other information. The book alludes to things that aren’t necessarily true but are used to help the reader enjoy life, give a feeling of satisfaction, and help that person feel good. It is a work of fiction with all rights and privileges contained therein. Our daughters, Kathryn and Karen, helped with the book when necessary and provided inspiration. Thanks for reading the book. The book follows the usual procedure of no violence, no sex, and no bad language. It is accessible to readers of all ages.

Download or read book Artificial Intelligence written by Harry Katzan Jr. and published by iUniverse. This book was released on 2023-08-04 with total page 133 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is a complete introduction to artificial intelligence for its beginning in 1956 in a conference on the subject at Dartmouth College. The term AI was conined by John MCarthy and others. The book covers the modern topics such as Chatgpt and Watson at IBM. The book covers learning, thinking, generative systems, and other modern topics. The book is easy to read and is accessible to persons of all ages. There is no violence, no sex, and no bad language.