Download or read book Libraries Act on Their LibQUAL Findings written by Fred M. Heath and published by Routledge. This book was released on 2014-04-23 with total page 282 pages. Available in PDF, EPUB and Kindle. Book excerpt: Learn how other libraries are using LibQUAL+™ data to improve their services and programs This book focuses on the value of the 2002 LibQUAL+™ survey data to help librarians provide better services for users. This unique work highlights the continued efforts of participating libraries that used this Web-based marketing instrument to assess and evaluate their service quality, resource allocations, staffing, technology, and policies. Library professionals dealing with—or interested in—library service quality assessment will benefit from the practical examples and graphical representations found in this vital book. With Libraries Act on Their LibQUAL+™ Findings, you will gain a better understanding of how to use your LibQUAL+™ data to identify opportunities to improve your services and programs, initiate further data exploration, and identify those areas of your library which need change. In times of budget reductions, the information in this book will show you how to better demonstrate to your patrons, community, and government agencies the value of the investment in library staff and resources. Enhanced with charts, graphs, tables, and figures, this text will help your library smoothly evolve with your patrons’ expectations and needs. Libraries Act on Their LibQUAL+™ Findings: From Data to Action covers several important topics, including: the LibQUAL+™ survey instrument—what it is and how it works library service quality and user perceptions of library service quality peer comparisons and benchmarking qualitative and quantitative data analysis—how to read your findings strategic planning—how to use your findings This resource is of national importance, presenting varying perspectives from different library contexts, such as library consortia, library types, and individual library case studies. The book also provides ideas for using LibQUAL+™ to develop better library services for diverse users—faculty as opposed to students or the general public rather than specialists. From identifying and reaching patrons for conducting the LibQUAL+™ survey to identifying gaps between desired, perceived, and minimum expectations of services, this book will guide you in continuously meeting the needs of your community.
Download or read book ClimateQUAL written by Charles B. Lowry and published by Rowman & Littlefield. This book was released on 2017-08-31 with total page 215 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book describes the application of The ClimateQUAL® survey protocol (originally Organizational Climate and Diversity Assessment–OCDA©) to over 55 libraries with thousands of individual respondents in the US, Canada and UK. The ClimateQUAL toolkit provides the ultimate management tool for effective organizational adaptation by employing deep assessment of a library’s staff opinions to plumb the dimensions of climate and organizational culture important for a healthy organization in a library setting. It tests critical attitudes around 26 validated dimensions. The ClimateQUAL survey measures include work attitudes, diversity climate, leadership and several other dimensions of library climate. The book describes the procedure for evaluating the structure and psychometric properties of each of these scales. The survey protocol provides feedback based on normative data from the libraries that have already participated. By using these normative scales and institutional results effectively, significant improvements can be achieved. Among other results, the ClimateQUAL research shows that the most effective techniques for remediation are not top-down, but those that engage the entire staff. The book touches on all significant findings of the 15-year project, including the positive impact of diversity on customer service experience and the emerging understanding of a new concept—the healthy organization—and how it is built. A full view is provided of the history and experience with ClimateQUAL since its inception and its use in libraries.
Download or read book Putting Library Assessment Data to Work written by Selena Killick and published by Facet Publishing. This book was released on 2019-07-16 with total page 192 pages. Available in PDF, EPUB and Kindle. Book excerpt: Effective library assessment is crucial for a successful academic library. But what do we mean by library assessment and how can it be used to improve the library service? This new book provides a practical guide for library administrators, managers and practitioners on how to make effective use of existing sources of information for assessment activities with the aim of improving academic library services. Putting Library Assessment Data to Work brings together key library assessment methodologies detailing how they can be used to improve an academic Library. The book takes common sources of data that academic libraries will already be collecting, and presents simple qualitative and quantitative techniques that can be used to evaluate and assess their services, both in detail and overall. The different assessment methods are presented from a practical perspective with a theoretical grounding, and include practical case studies to illustrate how the methodologies have successfully been applied. - The book includes coverage of: - The theoretical framework for assessment, its purpose and the tools and techniques used - Institutional, national and international student surveys and how they can be used to improve library service - The history and development of standardised library surveys (eg LibQUAL+®), how they have been used and their impact - The benefits of In house library surveys and case studies of where they gave been used - Library statistics, including standardised statistics sets and key performance indicators - Qualitative feedback in the library - Emerging techniques including UX - Taking a holistic approach to library assessment through advocacy and strategic planning This book will be essential reading for library and information service managers, administrators, assessment practitioners, educators and policy shapers. It will also be useful for students and researchers interested in library assessment.
Download or read book Increasing Management Relevance and Competitiveness written by Badri Munir Sukoco and published by CRC Press. This book was released on 2018-04-17 with total page 522 pages. Available in PDF, EPUB and Kindle. Book excerpt: Increasing Management Relevance and Competitiveness contains the papers presented at the Global Conference on Business, Management and Entrepreneurship (the 2nd GC-BME 2017), Surabaya, Indonesia on the 9th of August, 2017. The book covers 7 topics: 1. Organizational Behavior, Leadership, and Human Resources Management 2. Innovation, Operations and Supply Chain Management 3. Marketing Management 4. Financial Management and Accounting 5. Strategic Management, Entrepreneurship, and Contemporary Issues 6. Green Business 7. Management and Economics Education.
Download or read book A Mixed methods Approach to the Identification and Measurement of Academic Library Service Quality Constructs written by Carol Colleen Cook and published by . This book was released on 2001 with total page 682 pages. Available in PDF, EPUB and Kindle. Book excerpt: The purpose of the study was threefold: first, to fill a knowledge void in modeling the dimensions of library service quality from the user perspective; second, based upon the model, to develop a web-delivered, effective total market survey for service quality assessment in academic libraries; and third, using the derived instrument, to recommend a process for an ongoing program of comparative outcome measurement for academic libraries. Interviews with academic library users affirmed the presence of SERVQUAL dimensions of Assurance, Responsiveness, Empathy, Reliability and Tangibles in the service quality construct for academic libraries, and surfaced additional theoretical dimensions specific to libraries: Collections, Ubiquity of Access, Library as Place, and Self-reliance. A model of service quality supporting this construct was tested through a 56-question, web-based survey instrument, administered to 20,416 users of 43 academic libraries in spring 2001. Analysis largely affirmed the theoretical model of service quality with some modifications: Affect of Service subsumed the affective elements of SERVQUAL dimensions; Library as Place was supported as an expansion of SERVQUAL Tangibles; a proposed dimension of Self-reliance was subsumed in a dimension of Personal Control and a fourth dimension of Information Access subsumed Collections. From validity and reliability analyses of the 56-question pilot instrument, a parsimonious 25-question tool, LibQUAL+, was proposed to serve as a total market survey for academic libraries. Such surveys constitute one of the three essential customer-centered listening methods recommended from the services marketing discipline. An increasing demand for accountability in higher education, particularly for outcome measures, the globalization of information, and growing competition from for-profit information providers are drivers compelling academic library administrators to action in augmenting traditional input measurements of effectiveness with outcome, user-based assessments. In support of this movement, LibQUAL+ holds promise of serving as an effective total market survey for academic libraries.
Download or read book The Library in the Twenty first Century written by Peter Brophy and published by Facet Publishing. This book was released on 2007 with total page 265 pages. Available in PDF, EPUB and Kindle. Book excerpt: Social, cultural and technological developments are revolutionizing library services. The way ahead for the profession is now generally seen as a practical blend of traditional and electronic materials with integrated support services which fit seamlessly into users' normal ways of working. This is leading to a fundamental rethinking of the role of the library in society. Drawing on the author's recent research, this timely second edition of The Library in the Twenty-first Century offers a clear new model of how traditional and electronic sources can co-exist in the library of the future, building on the previous work by focusing on the library as a vehicle for encouraging creativity as well as a provider of information resources. It is now commonplace that libraries have a major role to play as expert intermediaries, helping users to gain access to the tools needed for effective acquisition and use of information, within the broader context of the networked information world. But it is beginning to be recognized that they still have a profounder role within their communities, and this book emphasizes that beyond the intermediary role is the vital requirement to promote understanding and engagement. Written by one of our most experienced librarians and drawing on a range of international research and development experience, this authoritative work offers the following topics: libraries in the modern world the view from the sectors cross-sectoral models the profession's view digital libraries what is a good library? linking users to resources beyond the intermediary the library user the information universe. Readership: This incisive text, supported by an extensive glossary and bibliography, proposes a practical agenda of issues for the information profession to tackle, and is essential reading for both established library practitioners and LIS students, as well as for library managers and administrators across all sectors.
Download or read book Proceedings of the 3rd International Conference Quantitative and Qualitative Methodologies in the Economic Administrative Sciences QMEAS 2013 written by Christos Frangos and published by Christos Frangos. This book was released on with total page 509 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Quality and the Academic Library written by Jeremy Atkinson and published by Chandos Publishing. This book was released on 2016-02-24 with total page 337 pages. Available in PDF, EPUB and Kindle. Book excerpt: Quality and the Academic Library: Reviewing, Assessing and Enhancing Service Provision provides an in-depth review and analysis of quality management and service quality in academic libraries. All aspects of quality are considered in the book, including quality assessment, quality review, and quality enhancement. An overview of quality management and service quality concepts, principles, and methods leads to a detailed consideration of how they have been applied in universities and their libraries. A case study approach is used with different perspectives provided from the different stakeholders involved in the quality processes. All contributors adopt a critical reflection approach, reflecting on the implications, impact, and significance of the activities undertaken and the conclusions that can be drawn for future developments. The book concludes with an overall reflection on quality management and service quality in academic libraries with a final analysis of priorities for the future. Presents a holistic view of the subject, looking at reviews of academic library services, quality assurance and assessment, quality enhancement, and service quality Provides perspectives from authors with different experiences and responsibilities, including those responsible for initiating and managing quality processes in higher education Includes case studies where the authors not only describe the quality processes used, but also seek to review and reflect on their success, limitations, and the impact of their work some time after the event Seeks to be current, comprehensive, and reflective by including the results of surveys/interviews from senior librarians on quality in academic libraries
Download or read book Qualitative And Quantitative Methods In Libraries Theory And Application Proceedings Of The International Conference On Qqml2009 written by Anthi Katsirikou and published by World Scientific. This book was released on 2010-01-18 with total page 518 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume is a valuable resource of research papers and applications presented at the Qualitative and Quantitative Methods in Libraries International Conference QQML2009, on the methodological tools used in library and information science. It provides the reader with a better understanding and holistic view on the subject and contains a plethora of invaluable methodologies and applications to a variety of information and library science. Qualitative and Quantitative Methods in Libraries will be suitable to students as a textbook, as well as to scientists and professionals.
Download or read book Qualitative and Quantitative Methods in Libraries written by Anthi Katsirikou and published by World Scientific. This book was released on 2010 with total page 518 pages. Available in PDF, EPUB and Kindle. Book excerpt: Methods, Management and Marketing; The Change of Libraries; Digital Resources and New Library Models; Focus to Users and User Groups; Information Literacy; Quality, Using Qualitative and Quantitative Methods in Digital Library Education and Research; Evaluation; Impact Assessment; Information and Communication Technology Services; Support to Research; Catalogues and Manuscripts.
Download or read book The Value of Academic Libraries written by Megan J. Oakleaf and published by Assoc of Cllge & Rsrch Libr. This book was released on 2010 with total page 211 pages. Available in PDF, EPUB and Kindle. Book excerpt: This report provides Association of College and Research Libraries (ACRL) leaders and the academic community with a clear view of the current state of the literature on value of libraries within an institutional context, suggestions for immediate "Next Steps" in the demonstration of academic library value, and a "Research Agenda" for articulating academic library value. Its focus is to help librarians understand, based on professional literature, the current answer to the question, "How does the library advance the missions of the institution?" This report is also of interest to higher educational professionals external to libraries, including senior leaders, administrators, faculty, and student affairs professionals.
Download or read book Fundamentals of Planning and Assessment for Libraries written by Rachel A. Fleming-May and published by American Library Association. This book was released on 2021-07-23 with total page 166 pages. Available in PDF, EPUB and Kindle. Book excerpt: The concepts of planning and assessment are intrinsically linked—and understanding them is essential for raising the library’s profile and strengthening its position among stakeholders and the community. Even if you're an LIS student or are new to the profession, or if planning or assessment are not your primary areas of responsibility, you still have a role to play in the success of organizational efforts. Fleming-May has more than a decade of experience in planning and assessment initiatives and instruction, and Mays was her institution’s first assessment librarian; their primer draws from theory, research, and their first-hand observations to illuminate such topics as characteristics of bad planning strategy that can help to illustrate a better approach; reasons why using economic models, like ROI, fall short; how to mix the three types of planning; guidelines to ensure that assessment is meaningful and actionable; tips for creating effective surveys; emphasizing users’ needs with a critical assessment framework; data analysis for surveys, interviews, focus groups, and observation; four questions to ask about audience level before you develop a report; a sample 3-year assessment plan that can be customized; and seven steps for developing a culture of ongoing assessment.
Download or read book The Architecture of Rome written by Ulrich Fürst and published by Edition Axel Menges. This book was released on 1998 with total page 668 pages. Available in PDF, EPUB and Kindle. Book excerpt: Architects and artists have always acknowledged over the centuries that Rome is rightly called the 'eternal city'. Rome is eternal above all because it was always young, always 'in its prime'. Here the buildings that defined the West appeared over more than 2000 years, here the history of European architecture was written. The foundations were laid even in ancient Roman times, when the first attempts were made to design interiors and thus make space open to experience as something physical. And at that time the Roman architects also started to develop building types that are still valid today, thus creating the cornerstone of later Western architecture. In it Rome's primacy remained unbroken -- whether it was with old St Peter's as the first medieval basilica or new St. Peter's as the building in which Bramante and Michelangelo developed the High Renaissance, or with works by Bernini and Borromini whose rich and lucid spatial forms were to shape Baroque as far as Vienna, Bohemia and Lower Franconia, and also with Modern buildings, of which there are many unexpected pearls to be found in Rome. All this is comprehensible only if it is presented historically, i. e. in chronological sequence, and so the guide has not been arranged topographically as usual but chronologically.This means that one is not led in random sequence from a Baroque building to an ancient or a modern one, but the historical development is followed successively. Every epoch is preceded by an introduction that identifies its key features. This produces a continuous, lavishly illustrated history of the architecture of Rome -- and thus at the same time of the whole of the West. Practical handling is guaranteed by an alphabetical index and detailed maps, whose information does not just immediately illustrate the historical picture, but also makes it possible to choose a personal route through history.
Download or read book Library Science and Administration Concepts Methodologies Tools and Applications written by Management Association, Information Resources and published by IGI Global. This book was released on 2017-11-30 with total page 1771 pages. Available in PDF, EPUB and Kindle. Book excerpt: Effective administration of libraries is a crucial part of delivering library services to the public. To develop and implement best practices, librarians must be aware and informed of the recent advances in library administration. Library Science and Administration: Concepts, Methodologies, Tools, and Applications is a comprehensive reference source for the latest scholarly material on trends, techniques, and management of libraries and examines the benefits and challenges of library administration. Highlighting a range of pertinent topics such as digital libraries, information sciences, and academic libraries, this multi-volume book is ideally designed for academicians, researchers, practitioners, and librarians seeking current research on library science and administration.
Download or read book Using Qualitative Methods written by and published by Assoc of Cllge & Rsrch Libr. This book was released on with total page 265 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Foundations of Behavioral Statistics written by Bruce Thompson and published by Guilford Press. This book was released on 2006-03-21 with total page 471 pages. Available in PDF, EPUB and Kindle. Book excerpt: With humor, extraordinary clarity, and carefully paced explanations and examples, Bruce Thompson shows readers how to use the latest techniques for interpreting research outcomes as well as how to make statistical decisions that result in better research. Utilizing the general linear model to demonstrate how different statistical methods are related to each other, Thompson integrates a broad array of methods involving only a single dependent variable, ranging from classical and robust location descriptive statistics, through effect sizes, and on through ANOVA, multiple regression, loglinear analysis and logistic regression. Special features include SPSS and Excel demonstrations that offer opportunities, in the book’s datasets and on Thompson’s website, for further exploration of statistical dynamics.
Download or read book Getting Started with Evaluation written by Peter Hernon and published by American Library Association. This book was released on 2013-09-20 with total page 257 pages. Available in PDF, EPUB and Kindle. Book excerpt: Finally library managers have a workbook to help them master key concepts of service quality assessment, offering directed exercises and worksheets to guide them.
