Download or read book The IT Skeptic Looks at CMDB written by Rob England and published by Lulu.com. This book was released on 2009 with total page 95 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Owning ITIL written by Rob England and published by Two Hills Ltd. This book was released on 2009 with total page 149 pages. Available in PDF, EPUB and Kindle. Book excerpt: Essential reading for all decision makers (IT-literate or not) who are presented with an ITIL(r) proposal or asked to oversee or own an ITIL project. It explains, in lay-manager's terms, what ITIL is. It reveals what ITIL is good for, what it is bad at, what to expect. It describes how to ensure an ITIL project succeeds, what to require from the project, and how to measure the results. "Score: 10 out of 10... This is a wonderfully irreverent, but totally authoritative, book... It is a slim manual that seeks to debunk the language and meaning of ITIL and relate it to the practical implementation of IT service management... It's a gem of a book that offers a good perspective on what the ITIL v3 manuals take 5 volumes to cover." (British Computer Society)
Download or read book Introduction to Real ITSM written by Rob England and published by Lulu.com. This book was released on 2008-09-10 with total page 126 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is for those who work in Information Technology (IT) and for those who have IT done to them. Service Management is all the rage in IT at the moment, hence "ITSM". The leading description of ITSM is ITIL®. This book is not about ITIL. Really. Real ITSM⢠is a tongue-in-cheek satirical look at what the real-life practices might be, as compared to the idealised models in frameworks like ITIL or COBIT or ISO20000 or ... "[My wife] read the introduction and said it was the first IT book that held her interest past page two" Change Manager, postal service"I experienced numerous moments of amusement, humor and outright hilarity, which made reading this book at my desk during work hours a bit difficult." Bob GrinsellFor more on Real ITSM (and more samples from the book!) come to the Real ITSM website.
Download or read book Basic Service Management written by Rob England and published by Lulu.com. This book was released on 2011-08-01 with total page 65 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service Management is the potent idea that could change your business. This useful little book is a pocket guide on how to operate any enterprise, described from the point of view of the services it delivers. After all, delivery is what success is all about. It describes the basics, in realistic pragmatic terms. And it is brief - we limited ourselves to 50 pages. Whether you are in manufacturing, trades, retail, IT, not-for-profit...; whether you provide service internally to the rest of your organisation or externally to paying customers; whether you work anywhere from a small business to a government department; this book introduces you to service management. It will get you started, get you up and running, and it will set you on the path to the advanced concepts if that is where you need to be.
Download or read book Active Directory written by Brian Desmond and published by "O'Reilly Media, Inc.". This book was released on 2013-04-11 with total page 738 pages. Available in PDF, EPUB and Kindle. Book excerpt: Organize your network resources by learning how to design, manage, and maintain Active Directory. Updated to cover Windows Server 2012, the fifth edition of this bestselling book gives you a thorough grounding in Microsoft’s network directory service by explaining concepts in an easy-to-understand, narrative style. You’ll negotiate a maze of technologies for deploying a scalable and reliable AD infrastructure, with new chapters on management tools, searching the AD database, authentication and security protocols, and Active Directory Federation Services (ADFS). This book provides real-world scenarios that let you apply what you’ve learned—ideal whether you’re a network administrator for a small business or a multinational enterprise. Upgrade Active Directory to Windows Server 2012 Learn the fundamentals, including how AD stores objects Use the AD Administrative Center and other management tools Learn to administer AD with Windows PowerShell Search and gather AD data, using the LDAP query syntax Understand how Group Policy functions Design a new Active Directory forest Examine the Kerberos security protocol Get a detailed look at the AD replication process
Download or read book Plus The Standard Case Approach written by Rob England and published by Createspace Independent Publishing Platform. This book was released on 2013-05-21 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: If your customers see your group as bureaucratic and inflexible... If your staff feel process bound... If your process doesn't adapt to a changing world... See service response in a new light. Standard+Case is an exciting new approach to categorising and resolving any sort of response activity, such as service desk, tech support, public safety, social welfare, or health. If you have anything to do with responding to situations when providing a service, read this. It will change your view of how responses are handled. Standard+Case applies to anything that requires a human response: there's either a standard response or there isn't. Standard+Case is a new paradigm for categorising and resolving any sort of response "tickets", such as service desk requests (including incidents), problems, or operational changes. The phrase "a new paradigm" gets much over-used but this time it applies. This approach changes the way we think about everything to do with response. Standard+Case is a universal approach to responding to situations. It offers the following tangible benefits: -better utilisation of staff resources through greater throughput of responses because of more effective and efficient resolution of unknown and unfamiliar situations -reduced user down-time and time spent waiting on responses -fewer errors in complex and complicated situations. Standard+Case offers the following intangible benefits: -greater flexibility in responding to user needs -higher customer and user satisfaction -improved staff morale -better metrics: greater predictability of Standard responses and more meaningful monitoring of Case responses Much of our thinking in providing service is drawn from manufacturing, and focuses on standardisation (definition, repeatability) and statistical improvement of repeated tasks. But we no longer live in an industrial economy; we live in a service economy. We no longer manage industrial production lines; we manage the delivery of services to people. People cannot to be standardised. Much of our traditional approach tries to make them be standardised: to engage users in a standard manner, to respond back to them in equally standard ways. We pretend the world is standardised. When it is not - when non-standard things happen - we treat them as exceptions, and as failures of the system. Think of long-running incidents, or requests that do not fall into any defined category. As a consequence, non-standard responses are poorly controlled, misleadingly reported, and no formal practices exist; so there is minimal structured improvement of how we deal with them. Standard+Case acknowledges reality: much of our service activity will always be non-standard and has to be dealt with in a formalised way in order to manage, report and improve it as we do for the standardised part. We do that by treating non-standard responses as cases. Standard+Case accepts that much of the service world is non-standard. It is not a new way of responding to situations; it is simply a new way of looking at what we do now. We do respond to non-standard situations now, but we have little rigour around who and how. Standard+Case formalises and brings rigour to our ad-hoc response, so that all instances of service response are managed, reported and improved, not just the standard ones.
Download or read book Applied Security Visualization written by Raffael Marty and published by . This book was released on 2008 with total page 523 pages. Available in PDF, EPUB and Kindle. Book excerpt: "As networks become ever more complex, securing them becomes more and more difficult. The solution is visualization. Using today's state-of-the-art data visualization techniques, you can gain a far deeper understanding of what's happening on your network right now. You can uncover hidden patterns of data, identify emerging vulnerabilities and attacks, and respond decisively with countermeasures that are far more likely to succeed than conventional methods." "In Applied Security Visualization, leading network security visualization expert Raffael Marty introduces all the concepts, techniques, and tools you need to use visualization on your network. You'll learn how to identify and utilize the right data sources, then transform your data into visuals that reveal what you really need to know. Next, Marty shows how to use visualization to perform broad network security analyses, assess specific threats, and even improve business compliance."--Jacket.
Download or read book Defining IT Success Through The Service Catalog written by Troy DuMoulin and published by Van Haren. This book was released on 2007-02-12 with total page 117 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Service Catalog is a fundamental IT tool covering the services themselves, default capabilities, measures and primary means of access and provision. In short, it represents the value IT provides to facilitate business operations. Written by industry experts and using real case studies, this valuable title takes the reader beyond the theoretical to focus on the real business benefits of Service Catalogs and how to implement them successfully within an organization: Services are made standard and rational, leading to lower costs and increased service availability Standard ‘service products’ enable forecasting of demand, leading to better volume discounts from vendors and improved inventory and capacity planning Controls over consumption of services are enhanced The fulfillment of IT services is improved with the catalog. Standardization of services leads to recurrent workflows, rather than relatively expensive one-off projects
Download or read book Active Directory written by Joe Richards and published by "O'Reilly Media, Inc.". This book was released on 2006-01-19 with total page 824 pages. Available in PDF, EPUB and Kindle. Book excerpt: Provides information on the features, functions, and implementation of Active Directory.
Download or read book Security Data Visualization written by Greg Conti and published by No Starch Press. This book was released on 2007 with total page 274 pages. Available in PDF, EPUB and Kindle. Book excerpt: An introduction to a range of cyber security issues explains how to utilize graphical approaches to displaying and understanding computer security data, such as network traffic, server logs, and executable files, offering guidelines for identifying a network attack, how to assess a system for vulnerabilities with Afterglow and RUMINT visualization software, and how to protect a system from additional attacks. Original. (Intermediate)
Download or read book The Orange Revolution written by Adrian Gostick and published by Simon and Schuster. This book was released on 2010-09-21 with total page 290 pages. Available in PDF, EPUB and Kindle. Book excerpt: From New York Times bestselling authors and renowned leadership consultants Adrian Gostick and Chester Elton comes a groundbreaking guide to building high-performance teams. What is the true driver of a thriving organization’s exceptional success? Is it a genius leader? An iron-clad business plan? Gostick and Elton shatter these preconceptions of corporate achievement. Their research shows that breakthrough success is guided by a particular breed of high-performing team that generates its own momentum—an engaged group of colleagues in the trenches, working passionately together to pursue a shared vision. Their research also shows that only 20 percent of teams are working anywhere near this optimal capacity. How can your team become one of them? Based on a groundbreaking 350,000-person study by the Best Companies Group, as well as extraordinary research into exceptional teams at leading companies, including Zappos.com, Pepsi Beverages Company, and Madison Square Garden, the authors have determined a key set of characteristics displayed by members of breakthrough teams, and have identified a set of rules great teams live by, which generate a culture of positive teamwork and lead to extraordinary results. Using a wealth of specific stories from the breakthrough teams they studied, they reveal in detail how these teams operate and how managers can transform their own teams into such high performers by fostering: Stronger clarity of goals Greater trust among team members More open and honest dialogue Stronger accountability for all team members Purpose-based recognition of team members’ contributions The remarkable stories they tell about these teams in action provide a simple and powerful step-by-step guide to taking your team to the breakthrough level, igniting the passion and vision to bring about an Orange Revolution.
Download or read book ITIL Capacity Management written by Larry Klosterboer and published by Pearson Education. This book was released on 2011-02-17 with total page 456 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Business-Focused, Best-Practice Guide to Succeeding with ITIL Capacity Management Using ITIL® capacity management processes, IT organizations can eliminate waste and overbuying, reduce both equipment and staffing costs, drive more value from existing investments, and consistently provide the right resources to meet the needs of the business. Now, in this comprehensive, best-practice guide, leading ITIL expert Larry Klosterboer systematically explains how to manage capacity using the ITIL framework and techniques. Drawing on his extensive ITIL experience, Klosterboer covers all facets of ITIL-based capacity management, and offers proven solutions to the challenges IT organizations encounter in implementation. He presents expert guidance on accurately projecting demand and growth, planning and staffing, tool selection, process implementation, and much more. This book’s practical insights will be invaluable to every IT leader who wants to leverage ITIL’s best practices for capacity management, and for every business and technical manager who wants IT to deliver greater value, efficiency, and effectiveness. Coverage includes Making the business case for capacity management Establishing specific goals for capacity management Mastering ITIL capacity management terminology Predicting capacity in dynamic, fast-changing organizations Implementing systems that help you anticipate trends Defining capacity plans, staffing capacity management teams, and implementing ongoing processes Linking capacity with performance management and with other ITIL processes Selecting the right capacity management tools for your environment Integrating capacity issues into your IT project management discipline Using “business capacity planning” to help the entire business become more agile
Download or read book CMDB Systems written by Dennis Drogseth and published by Morgan Kaufmann. This book was released on 2015-03-22 with total page 403 pages. Available in PDF, EPUB and Kindle. Book excerpt: CMDB Systems: Making Change Work in the Age of Cloud and Agile shows you how an integrated database across all areas of an organization’s information system can help make organizations more efficient reduce challenges during change management and reduce total cost of ownership (TCO). In addition, this valuable reference provides guidelines that will enable you to avoid the pitfalls that cause CMDB projects to fail and actually shorten the time required to achieve an implementation of a CMDB. Drawing upon extensive experience and using illustrative real world examples, Rick Sturm, Dennis Drogseth and Dan Twing discuss: Unique insights from extensive industry exposure, research and consulting on the evolution of CMDB/CMS technology and ongoing dialog with the vendor community in terms of current and future CMDB/CMS design and plans Proven and structured best practices for CMDB deployments Clear and documented insights into the impacts of cloud computing and other advances on CMDB/CMS futures Discover unique insights from industry experts who consult on the evolution of CMDB/CMS technology and will show you the steps needed to successfully plan, design and implement CMDB Covers related use-cases from retail, manufacturing and financial verticals from real-world CMDB deployments Provides structured best practices for CMDB deployments Discusses how CMDB adoption can lower total cost of ownership, increase efficiency and optimize the IT enterprise
Download or read book Osteopathy Research and Practice written by Andrew Taylor Still and published by . This book was released on 1910 with total page 428 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Measuring Organizational Information Systems Success New Technologies and Practices written by Belkhamza, Zakariya and published by IGI Global. This book was released on 2012-02-29 with total page 507 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book explores new approaches which may better effectively identify, explain, and improve IS assessment in organizations"--Provided by publisher.
Download or read book The Data Model Resource Book written by Len Silverston and published by John Wiley & Sons. This book was released on 2011-03-21 with total page 650 pages. Available in PDF, EPUB and Kindle. Book excerpt: This third volume of the best-selling "Data Model Resource Book" series revolutionizes the data modeling discipline by answering the question "How can you save significant time while improving the quality of any type of data modeling effort?" In contrast to the first two volumes, this new volume focuses on the fundamental, underlying patterns that affect over 50 percent of most data modeling efforts. These patterns can be used to considerably reduce modeling time and cost, to jump-start data modeling efforts, as standards and guidelines to increase data model consistency and quality, and as an objective source against which an enterprise can evaluate data models.
Download or read book The Agile Manager written by Cherry Vu and published by . This book was released on 2019-02-07 with total page 327 pages. Available in PDF, EPUB and Kindle. Book excerpt: The world is in a permanent state of change. We must work in new ways. To change the work we must change how we manage; how we think about management. What got you here won't get you there. There are new ways of managing which are changing business, government, and not-for-profit organisations, big and small. This isn't about leaders, it's about managers. It's not about mystical mind methods, it's about principles to work by. It's about agility, the agile Manager. This book starts your journey. The book has four sections: 1. A set of principles which you as an agile manager must get your head around in order to function in the new world. 2. A set of management practices which follow from those principles. 3. A set of agile work practices that you need to understand and support. 4. Guidance on the journey to new ways of working. . . . Agile is a way of thinking about work. Agile is a thing now, it has become a noun as well as an adjective. Agile thinking is impacting Information Technology, enterprises, government, and society. It may have started in IT but now it is transforming work everywhere, and even how we think. Its impact is far-reaching enough to talk of it as a renaissance in thinking, a refresh or step change that comes only once or twice a century. This is not an exaggeration. . . . It is not just Agile, there is a suite of new ideas transforming work. They all aim for "better value sooner, safer, happier". We simply call them the New Ways of Working, NWoW. This book is about the impact of these new ways on management in the modern enterprise. . . . The new thinking empowers people to be knowledge workers, to design the work and make the decisions. It treats them like they are over 18 and on the same side. Conventional management too often treats people like clerical workers, like plug-compatible wetware, like Human Resources, who can't be trusted, who are evaluated numerically, who are an overhead to be minimised, who need to be told what to do and how to do it. Which is not conducive to satisfaction and mental health. . . . The Agile way is iterative, incremental, experimenting, exploring complex systems. These are displacing the ideas of conventional enterprises: big-bang projects; zero risk; certainty and accuracy; plan once execute perfectly; failure is not an option. Along the way Agile is resurfacing (and standing on the shoulders of) the ideas of Lean, which ironically go back pre-second-world-war; and Agile is drawing on the principles of complex systems and the modern understanding of human behaviour and social constructs. . . . At least as important, though, is New Ways of Managing. Too often, management views the transformation to New Ways as something done to improve the practitioner workforce, not management. This can't be. For an organisation to change, the management must change. This is one of the biggest issues facing organisations moving to agile ways of working. Managers must understand and focus on empowerment, collaboration, agility, and flow. Why focus on management in agile transformation? Because we see it often neglected, and because it is the key. This book is about how to manage in an agile way, not what agile work looks like. Plenty has been written about that. . . . It is our personal offering. We hope you like it and derive value from it. Join our community and tell us how you felt about it.
