Download or read book Organizational Culture and Behavior Concepts Methodologies Tools and Applications written by Management Association, Information Resources and published by IGI Global. This book was released on 2017-02-10 with total page 1932 pages. Available in PDF, EPUB and Kindle. Book excerpt: The questionable practices and policies of many businesses are coming under scrutiny by consumers and the media. As such, it important to research new methods and systems for creating optimal business cultures. Organizational Culture and Behavior: Concepts, Methodologies, Tools, and Applications is a comprehensive resource on the latest advances and developments for creating a system of shared values and beliefs in business environments. Featuring extensive coverage across a range of relevant perspectives and topics, such as organizational climate, collaboration orientation, and aggressiveness orientation, this book is ideally designed for business owners, managers, entrepreneurs, professionals, researchers, and students actively involved in the modern business realm.

Download or read book Internal Marketing written by Pervaiz K. Ahmed and published by Routledge. This book was released on 2013-06-17 with total page 320 pages. Available in PDF, EPUB and Kindle. Book excerpt: A clear-sighted introduction to a complex subject, 'Internal Marketing' provides the reader with a succinct overview of the most recent thinking and practice. The text begins by defining what internal marketing is and how it can work, and from this foundation: * Outlines state-of-the-art thinking and practice * Demonstrates how internal marketing can be used to facilitate such diverse strategies as TQM, New Product Development and Change Management * Highlights the techniques managers need to understand to use IM effectively within their organizations * Contains a range of international and up to the minute examples and cases of best practice from companies around the world Throughout the book the emphasis is on understanding the principles that have made internal marketing such a potent force within leading corporations. This is combined with a pragmatic assessment of the many challenges involved in making it a reality within an organization.

Download or read book The Oxford Handbook of Organizational Climate and Culture written by Benjamin Schneider and published by Oxford Library of Psychology. This book was released on 2014 with total page 753 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Oxford Handbook of Organizational Climate and Culture presents the breadth of topics from Industrial and Organizational Psychology and Organizational Behavior through the lenses of organizational climate and culture. The Handbook reveals in great detail how in both research and practice climate and culture reciprocally influence each other. The details reveal the many practices that organizations use to acquire, develop, manage, motivate, lead, and treat employees both at home and in the multinational settings that characterize contemporary organizations. Chapter authors are both expert in their fields of research and also represent current climate and culture practice in five national and international companies (3M, McDonald's, the Mayo Clinic, PepsiCo and Tata). In addition, new approaches to the collection and analysis of climate and culture data are presented as well as new thinking about organizational change from an integrated climate and culture paradigm. No other compendium integrates climate and culture thinking like this Handbook does and no other compendium presents both an up-to-date review of the theory and research on the many facets of climate and culture as well as contemporary practice. The Handbook takes a climate and culture vantage point on micro approaches to human issues at work (recruitment and hiring, training and performance management, motivation and fairness) as well as organizational processes (teams, leadership, careers, communication), and it also explicates the fact that these are lodged within firms that function in larger national and international contexts.

Download or read book The Palgrave Handbook of Service Management written by Bo Edvardsson and published by Springer Nature. This book was released on 2022-05-24 with total page 1031 pages. Available in PDF, EPUB and Kindle. Book excerpt: This handbook provides an innovative, thorough overview of service management. It draws together an impressive, international group of leading scholars who offer a truly global perspective, exploring current literature and laying out guidance for future research. Beginning with defining service as a perspective on value creation, and service management as “a set of organizational competencies for enabling and realizing value creation through service,” it then moves on to follow the evolution of service research. From there, the book is structured into six main themes: perspectives on service management; service strategy; service leadership and transition; service design and innovation; service interaction; quality and operations; and service management and technology. This book is valuable reading for academics, lecturers, and students studying service management, operations management, and service research.

Download or read book Competing Values Leadership written by Kim S. Cameron and published by Edward Elgar Publishing. This book was released on 2014-08-29 with total page 205 pages. Available in PDF, EPUB and Kindle. Book excerpt: øIt would be unusual for a framework as powerful and predictive as the Competing Values Framework to remain unchallenged and absent of criticism. In addition to updating the examples and references, this second edition provides a new chapter motivated

Download or read book Juran s Quality Management and Analysis written by Joseph A. Defeo and published by McGraw-Hill Education. This book was released on 2014-01-16 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Juran's Quality Planning and Analysis provides students and professionals with an authoritative treatment of the subject that goes beyond statistical techniques. The content combines pioneering concepts of Dr. Joseph M. Juran and the teachings of the late Dr. Frank M. Gryna, with the insights and experience of today's leading trainers and practitioners at the Juran Institute: John F. Early, Executive VP and Joseph A. DeFeo, President & Executive Coach. The trademark, Juran Institute Approach, has been retained, developing the viewpoint that the achievement of quality products and services requires the application of managerial, technological, statistical, and behavioral actions throughout all functions of an organization. With real-world problems provided in each chapter, students are faced with realities that confront managers, designers, engineers, marketers, operations personnel, users, and others involved in enterprise quality. This text will challenge readers to make assumptions, estimate economics, reach data-driven conclusions, and adapt themselves to the imperfect world of the practitioner. Students and professionals will also find this book useful as they prepare for various certifications such as the Certified Quality Engineer, Reliability Engineer, Quality Manager, Six Sigma Green Belt, and Black Belt.

Download or read book Proceedings of the 8th International Conference on Advanced Intelligent Systems and Informatics 2022 written by Aboul Ella Hassanien and published by Springer Nature. This book was released on 2022-11-17 with total page 844 pages. Available in PDF, EPUB and Kindle. Book excerpt: This proceedings book constitutes the refereed proceedings of the 8th International Conference on Advanced Intelligent Systems and Informatics (AISI 2021), which took place in Cairo, Egypt, during November 20–22, 2022, and is an international interdisciplinary conference that presents a spectrum of scientific research on all aspects of informatics and intelligent systems, technologies, and applications.

Download or read book CONTEMPORARY RESEARCH IN COMMERCE MANAGEMENT VOLUME 1 written by Sruthi S and published by RED'SHINE Publication. Pvt. Ltd. This book was released on with total page 292 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Dynamics of Energy Environment and Economy written by Hassan Qudrat-Ullah and published by Springer. This book was released on 2020-08-24 with total page 338 pages. Available in PDF, EPUB and Kindle. Book excerpt: The book addresses the vital and interwoven areas of energy, environment, and the economy within the field of sustainability research. Fundamental technical details, empirical data, and case studies taking into account local and international perspectives are included. Issues such as energy security, depleting fossil fuel reserves, global warming and climate change, as well as novel energy technologies are covered. The dynamic global response will be discussed from the perspective of policy, technology, and economics. Vital details in the form of text boxes, illustrations, graphs, tables and appendices are included. The book will serve as reference book for upper-level undergraduate and graduate students, researchers, academics, policy makers, NGOs and developmental sector professionals within the field.

Download or read book Human Resource Management and Internal Marketing written by Teena Mishra and published by Taylor & Francis. This book was released on 2022-12-30 with total page 184 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book explains various key concepts of internal marketing and its relation to human resource management, commitment, service quality, market orientation, etc. Various human resource models are insufficient to define internal marketing. Therefore there is a need to focus on the models and key concepts of human resource management and internal marketing and in what way they contribute to organizational success. It involves motivation, internal market research, internal communication, internal segmentation, employee retention, inter-functional coordination, and internal branding. The current need for human resource management is to link human resource management and marketing practices which are called internal marketing. Internal marketing plays an eminent role in organizational success. This book helps students, practitioners, start-ups, and educationists. This is a research monograph that will assist an organization to decide the future of human resource management as well as organizational development. This book is for marketing as well as human resource discipline, as internal marketing is the integration of marketing and human resource management. Due to new technology, globalization, and liberalization market need and demand are also changing, thus it is necessary to understand new trends in the application of human resources. Therefore, it is necessary to motivate and satisfy internal customers and make them market and skill-oriented.

Download or read book The Eighteenth International Conference on Management Science and Engineering Management written by Jiuping Xu and published by Springer Nature. This book was released on with total page 1703 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Multidisciplinary Perspectives on Human Capital and Information Technology Professionals written by Ahuja, Vandana and published by IGI Global. This book was released on 2018-02-16 with total page 428 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this technological age, the information technology (IT) industry is an important facet of society and business. The IT industry is able to become more efficient and successful through the examination of its structure and a larger understanding of the individuals that work in the field. Multidisciplinary Perspectives on Human Capital and Information Technology Professionals is a critical scholarly resource that focuses on IT as an industry and examines it from an array of academic viewpoints. Featuring coverage on a wide range of topics, such as employee online communities, role stress, and competence frameworks, this book is targeted toward academicians, students, and researchers seeking relevant research on IT as an industry.

Download or read book Advances in Secure Computing Internet Services and Applications written by Tripathy, B.K. and published by IGI Global. This book was released on 2013-12-31 with total page 405 pages. Available in PDF, EPUB and Kindle. Book excerpt: Technological advancements have extracted a vast amount of useful knowledge and information for applications and services. These developments have evoked intelligent solutions that have been utilized in efforts to secure this data and avoid potential complex problems. Advances in Secure Computing, Internet Services, and Applications presents current research on the applications of computational intelligence in order to focus on the challenge humans face when securing knowledge and data. This book is a vital reference source for researchers, lecturers, professors, students, and developers, who have interest in secure computing and recent advanced in real life applications.

Download or read book Service Profit Chain written by W. Earl Sasser and published by Simon and Schuster. This book was released on 1997-04-10 with total page 343 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this pathbreaking book, world-renowned Harvard Business School service firm experts James L. Heskett, W. Earl Sasser, Jr. and Leonard A. Schlesinger reveal that leading companies stay on top by managing the service profit chain. Why are a select few service firms better at what they do -- year in and year out -- than their competitors? For most senior managers, the profusion of anecdotal "service excellence" books fails to address this key question. Based on five years of painstaking research, the authors show how managers at American Express, Southwest Airlines, Banc One, Waste Management, USAA, MBNA, Intuit, British Airways, Taco Bell, Fairfield Inns, Ritz-Carlton Hotel, and the Merry Maids subsidiary of ServiceMaster employ a quantifiable set of relationships that directly links profit and growth to not only customer loyalty and satisfaction, but to employee loyalty, satisfaction, and productivity. The strongest relationships the authors discovered are those between (1) profit and customer loyalty; (2) employee loyalty and customer loyalty; and (3) employee satisfaction and customer satisfaction. Moreover, these relationships are mutually reinforcing; that is, satisfied customers contribute to employee satisfaction and vice versa. Here, finally, is the foundation for a powerful strategic service vision, a model on which any manager can build more focused operations and marketing capabilities. For example, the authors demonstrate how, in Banc One's operating divisions, a direct relationship between customer loyalty measured by the "depth" of a relationship, the number of banking services a customer utilizes, and profitability led the bank to encourage existing customers to further extend the bank services they use. Taco Bell has found that their stores in the top quadrant of customer satisfaction ratings outperform their other stores on all measures. At American Express Travel Services, offices that ticket quickly and accurately are more profitable than those which don't. With hundreds of examples like these, the authors show how to manage the customer-employee "satisfaction mirror" and the customer value equation to achieve a "customer's eye view" of goods and services. They describe how companies in any service industry can (1) measure service profit chain relationships across operating units; (2) communicate the resulting self-appraisal; (3) develop a "balanced scorecard" of performance; (4) develop a recognitions and rewards system tied to established measures; (5) communicate results company-wide; (6) develop an internal "best practice" information exchange; and (7) improve overall service profit chain performance. What difference can service profit chain management make? A lot. Between 1986 and 1995, the common stock prices of the companies studied by the authors increased 147%, nearly twice as fast as the price of the stocks of their closest competitors. The proven success and high-yielding results from these high-achieving companies will make The Service Profit Chain required reading for senior, division, and business unit managers in all service companies, as well as for students of service management.

Download or read book Enhancing Organizational Performance written by National Research Council and published by National Academies Press. This book was released on 1997-04-02 with total page 298 pages. Available in PDF, EPUB and Kindle. Book excerpt: Total quality management (TQM), reengineering, the workplace of the twenty-first centuryâ€"the 1990s have brought a sense of urgency to organizations to change or face stagnation and decline, according to Enhancing Organizational Performance. Organizations are adopting popular management techniques, some scientific, some faddish, often without introducing them properly or adequately measuring the outcome. Enhancing Organizational Performance reviews the most popular current approaches to organizational changeâ€"total quality management, reengineering, and downsizingâ€"in terms of how they affect organizations and people, how performance improvements can be measured, and what questions remain to be answered by researchers. The committee explores how theory, doctrine, accepted wisdom, and personal experience have all served as sources for organization design. Alternative organization structures such as teams, specialist networks, associations, and virtual organizations are examined. Enhancing Organizational Performance looks at the influence of the organization's norms, values, and beliefsâ€"its cultureâ€"on people and their performance, identifying cultural "levers" available to organization leaders. And what is leadership? The committee sorts through a wealth of research to identify behaviors and skills related to leadership effectiveness. The volume examines techniques for developing these skills and suggests new competencies that will become required with globalization and other trends. Mergers, networks, alliances, coalitionsâ€"organizations are increasingly turning to new intra- and inter-organizational structures. Enhancing Organizational Performance discusses how organizations cooperate to maximize outcomes. The committee explores the changing missions of the U.S. Army as a case study that has relevance to any organization. Noting that a musical greeting card contains more computing power than existed in the entire world before 1950, the committee addresses the impact of new technologies on performance. With examples, insights, and practical criteria, Enhancing Organizational Performance clarifies the nature of organizations and the prospects for performance improvement. This book will be important to corporate leaders, executives, and managers; faculty and students in organizational performance and the social sciences; business journalists; researchers; and interested individuals.

Download or read book Designing Revitalizing the Strategies written by Dr. Dibyendu Choudhury and published by Google. This book was released on 2022-12-30 with total page 322 pages. Available in PDF, EPUB and Kindle. Book excerpt: The entire Tourism Sector faced severe challenges across the Globe due to the Pandemic (COVID-19). Several tourism service providers quit the sector, and several are thinking of switching over to other domains because of severe depletion in demand due to lockdowns and emerging uncertainties. The questions are When we will be able to come out from this Pandemic? What to do? How to run the business? How to re-strategize the existing business? What’s the use of technology in the Tourism and Hospitality business? What are the Govt. schemes and how to get the help from Govt in India? This Book tries to give answers to all of the above questions. They are also focused on tourism policy and the strategies to be adopted by the providers to sustain and revitalize the sector. The authors have conducted a PAN India study and found that in India, the tourism operators are not aware of the Govt. Relief funds, even if they are unaware that they belong to Micro, Small and Medium Enterprises (MSME) under the services segment. While they needed the cash credit or Operating costs very badly during the crisis, they even don't know whom to approach or what the requirements are to get the Emergency Credit Line (ECLCSS) Scheme in India.

Download or read book Handbook of Research on Global Hospitality and Tourism Management written by Camillo, Angelo A. and published by IGI Global. This book was released on 2015-08-17 with total page 654 pages. Available in PDF, EPUB and Kindle. Book excerpt: The tourism industry is a multi-billion dollar enterprise, with more people from all cultures and nationalities choosing to spend their leisure time traveling and visiting new locations. To exploit this burgeoning market, tourism agencies must carefully consider the desires and goals of travelers from around the world. The Handbook of Research on Global Hospitality and Tourism Management contributes to the body of knowledge on travel and tourism by presenting a global view of the hospitality industry, including theoretical research into industry trends as well as case studies from around the world. This handbook provides travel agents, owner-operators, and students and researchers in the hospitality industry with the latest research, findings, and developments in the field. Within this handbook of cutting-edge research, readers will find chapters and cases on topics such as travel and tourism in a global economy; local, glocal, and international hospitality; challenges in environmental management; cultural cuisine; and destination management, among others.