Download or read book The Impact of Mobile Services on the Interaction Between Airlines and Passengers written by Markus Biedermann and published by . This book was released on 2015-02-17 with total page 34 pages. Available in PDF, EPUB and Kindle. Book excerpt: Seminar paper from the year 2013 in the subject Business economics - Marketing, Corporate Communication, CRM, Market Research, Social Media, language: English, abstract: The purpose of this paper is to research how mobile services impact the interaction between airlines and passengers. The paper begins with a PEST analysis of the European airline industry and focuses on technological changes. It continues with a SWOT analysis of Lufthansa, where we interlink mobile technology as a platform which could reduce costs for the airline. In-depth research on mobile services and their impact on the interaction between airlines and passengers is performed by evaluating different mobile services along Lufthansa's value chain, namely the airline's activities in operations, outbound logistics and marketing and sales. We claim that the interaction through mobile services is limited to one-way interaction, where airlines embrace the mobile services to perform cost reduction along their value chain, and neither offer two-way interaction with their passengers nor asking them to co-create the brand or the product. The current wireless mobile services are already offered via the internet, and allow a better and direct service for passengers. Mobile services are necessary for airlines, so they are not seen as out of date, but it does not mean that having mobile services contributes to having a competitive advantage. On the contrary, not having mobile services results in strategic disadvantage.
Download or read book The Passenger Has Gone Digital and Mobile written by Professor Nawal K Taneja and published by Ashgate Publishing, Ltd.. This book was released on 2012-10-01 with total page 269 pages. Available in PDF, EPUB and Kindle. Book excerpt: Nawal K. Taneja explores and explains the game-changing opportunities presented to the industry by new-generation information and technology. He shows how information and technology can now drive, not just enable, an airline's strategy to become truly customer-centric at a personalized level, while at the same time enabling the operator to reduce costs, enhance revenues, reduce risks and become much more flexible and agile by better managing complexity.
Download or read book The Passenger Has Gone Digital and Mobile written by Nawal K. Taneja and published by Routledge. This book was released on 2016-02-24 with total page 269 pages. Available in PDF, EPUB and Kindle. Book excerpt: Technology is changing expectations in the airline industry. Passengers want to be in control, and they expect airlines to become solution providers and aggregators of value, to provide them with personalized services. Airline employees expect to be given the tools to do their jobs and to meet passenger expectations. Airline executives expect to make returns that are reasonable and relatively stable through business cycles. All of these expectations can be met by airlines through the effective and efficient leveraging of information and technology, to shift from being operations- and product-centric to becoming customer-centric and dramatically improving the overall passenger travel experience throughout the travel cycle. In this new book by world-renowned airline expert Nawal K. Taneja, the 7th in a series with Ashgate, the author explores and explains the game-changing opportunities presented to the industry by new-generation information and technology. He shows how information and technology can now drive, not just enable, an airline's strategy to become truly customer-centric at a personalized level, while at the same time enabling the operator to reduce costs, enhance revenues, reduce risks and become much more flexible and agile by better managing complexity.
Download or read book International Conference on Information Systems and Intelligent Applications written by Mostafa Al-Emran and published by Springer Nature. This book was released on 2022-10-22 with total page 766 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book sheds light on the fundamental and innovative topics in information systems and their societal impact on individuals and organizations. It mainly focuses on the role of artificial intelligence in organizations, human-computer interaction, IS in education and industry, and IS security, privacy, and trust. The outcomes are expected to assist the decision-makers in formulating the required policies and procedures for using cutting-edge technologies.
Download or read book Improving the Airport Customer Experience written by Bruce J. Boudreau and published by . This book was released on 2016 with total page 230 pages. Available in PDF, EPUB and Kindle. Book excerpt: "TRB's Airport Cooperative Research Program (ACRP) Report 157: Improving the Airport Customer Experience documents notable and emerging practices in airport customer service management that increase customer satisfaction, recognizing the different types of customers (such as passengers, meeters and greeters, and employees) and types and sizes of airports. It also identifies potential improvements that airports could make for their customers." -- Publisher's description
Download or read book Cases on Traveler Preferences Attitudes and Behaviors Impact in the Hospitality Industry written by Catenazzo, Giuseppe and published by IGI Global. This book was released on 2023-08-05 with total page 367 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the modern hospitality industry, it is critical to understand travelers’ needs and wants for businesses to survive and remain competitive. Further study on understanding travelers’ motivations is essential in this field. Cases on Traveler Preferences, Attitudes, and Behaviors: Impact in the Hospitality Industry showcases several research-based case studies to understand travelers’ preferences, attitudes, and behaviors to illustrate empirical methodologies in order to guide academics and practitioners in their research endeavors. Covering key topics such as destinations, rural areas, social impacts, and tourism management, this reference work is ideal for industry professionals, policymakers, researchers, academicians, scholars, practitioners, instructors, and students.
Download or read book Passenger Level of Service and Spatial Planning for Airport Terminals written by and published by Transportation Research Board. This book was released on 2011 with total page 72 pages. Available in PDF, EPUB and Kindle. Book excerpt: ACRP report 55 examines passenger perception of level of service related to space allocation in specific areas within airport terminals. The report evaluates level-of-service standards applied in the terminal planning and design process while testing the continued validity of historic space allocation parameters that have been in use for more than 30 years.
Download or read book Corporate Governance Sustainability and Information Systems in the Aviation Sector Volume I written by Kasım Kiracı and published by Springer Nature. This book was released on 2022-10-26 with total page 292 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book delves into corporate governance, sustainability, and information systems related to the aviation sector. Due to globalization and rise in cross-border business, the aviation sector has become an essential means of transport. However, the industry has tremendous impact on social, economic, and natural environments and carries significant risks. The book explores such issues plaguing the aviation sector under three key areas: CSR and sustainability, information systems and risk management, and corporate governance and accountability in the airline industry. The book concludes with an analysis of the impact of COVID-19 crisis on the industry and ways to respond and recover from the effects of the pandemic.
Download or read book Impact of Digital Transformation on the Development of New Business Models and Consumer Experience written by Rodrigues, Maria Antónia and published by IGI Global. This book was released on 2022-03-11 with total page 347 pages. Available in PDF, EPUB and Kindle. Book excerpt: In a highly competitive market, digital transformation with internet of things, artificial intelligence, and other innovative technological trends are elements of differentiations and are important milestones in business development and consumer interaction, particularly in services. As a result, there are several new business models anchored in these digital and technological environments and new experiences provided to services consumers and firms that need to be examined. Impact of Digital Transformation on the Development of New Business Models and Consumer Experience provides relevant theoretical and empirical research findings and innovative and multifaceted perspectives on how digital transformation and other innovative technologies can drive new business models and create valued experiences for consumers and firms. Covering topics such as business models, consumer behavior, and gamification, this publication is ideal for industry professionals, managers, business owners, practitioners, researchers, professors, academicians, and students.
Download or read book Handbook of Research on Applied AI for International Business and Marketing Applications written by Christiansen, Bryan and published by IGI Global. This book was released on 2020-09-25 with total page 702 pages. Available in PDF, EPUB and Kindle. Book excerpt: Artificial intelligence (AI) describes machines/computers that mimic cognitive functions that humans associate with other human minds, such as learning and problem solving. As businesses have evolved to include more automation of processes, it has become more vital to understand AI and its various applications. Additionally, it is important for workers in the marketing industry to understand how to coincide with and utilize these techniques to enhance and make their work more efficient. The Handbook of Research on Applied AI for International Business and Marketing Applications is a critical scholarly publication that provides comprehensive research on artificial intelligence applications within the context of international business. Highlighting a wide range of topics such as diversification, risk management, and artificial intelligence, this book is ideal for marketers, business professionals, academicians, practitioners, researchers, and students.
Download or read book Air Transport and Tourism written by M.R. Dileep and published by Routledge. This book was released on 2021-09-30 with total page 566 pages. Available in PDF, EPUB and Kindle. Book excerpt: Air Transport and Tourism: Interrelationship, Operations and Strategies is a comprehensive textbook covering all major aspects of air transport from operational and managerial perspectives, as well as exploring the intricate relationship that exists between the air transport and tourism industries. The book introduces and provides in-depth coverage of the complexities of the airline industry and the tourism industry and the ways in which they are connected and impact on each other, for example, the destination–airport–airline nexus, and the roles of air transport and airlines in tourism and vice versa. Emphasis is placed on current and future trends, the impact of COVID-19, sustainability and environmental challenges throughout. Comprehensive coverage of airline operations, strategic management and planning, airport operations and air transport information technology is also provided, offering a practical viewpoint on these vital aspects of the subject. This will be the ideal introductory textbook for students of tourism and hospitality studying courses in aviation and air travel.
Download or read book ICASI 2019 written by Rahmat Hidayat and published by European Alliance for Innovation. This book was released on 2019-11-26 with total page 800 pages. Available in PDF, EPUB and Kindle. Book excerpt: As an annual event, THE 2ND INTERNATIONAL CONFERENCE ON ADVANCE & SCIENTIFIC INNOVATION 2019 continued the agenda to bring together researcher, academics, experts and professionals in examining about Scientific Innovation in technology, education, management, accounting and many aspect area. In 2019, this event held in 18 July 2019 at Politeknik Kutaraja, Banda Aceh, Indonesia. This ICASI Proceeding 2019 are published along with article from ICASI 2018 and each contributed paper was refereed before being accepted for publication. The double-blind peer reviewed was used in the paper selection.
Download or read book Beyond the Cockpit written by Dr. Sumeet Suseelan and published by Notion Press. This book was released on 2022-07-12 with total page 350 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book will help the readers understand aviation management from the basics to the advanced level, covering the history and future of aviation, policies by IATA, ICAO and other related regulators, airport management, operations and functioning along with recent Government schemes to boost the aviation industry. Readers can refer to this book for undergraduate and postgraduate programmes in aviation.
Download or read book Introduction to the Air Transport System written by Milica Kalić and published by CRC Press. This book was released on 2022-09-29 with total page 302 pages. Available in PDF, EPUB and Kindle. Book excerpt: The book provides deep insights into the operations and business of the air transport system, i.e., airlines, airports, and ATC/ATM (Air Traffic Control/Management). It reviews activities of the air transport operators, functions and processes, as well as the needs and requirements of users and customers in a simple and easy to understand way. A brief description of aviation history, the air transport system development and processes are followed by the elaboration of the aircraft’s elements, masses, payload-range diagrams, and balance. The fundamentals of airports and the ATC/ATM service providers and their contribution to the air transport system are also provided. Moreover, the most important elements in the airport and ATC/ATM system are examined, and the rules, regulations and simplified approaches to how these systems operate are described. The airlines play an important role in the air transport system as users of the airports’ and ATC/ATM service providers. Different business models are presented as well as the fundamentals of airline planning, operations and management (including passenger demand, market segmentation, scheduling, tariffs, alliances, and frequent flyer programs). Besides passenger transport, the book contains an overview and comprehensive guide of the air cargo transport by addressing the key issues such as: the current trends, market characteristics, unit load devices, cargo handling, air cargo documents, and transport of different kind of goods (perishable, live human organs, live animals, dangerous, heavy, etc.).
Download or read book Encyclopedia of Information Science and Technology Fourth Edition written by Khosrow-Pour, D.B.A., Mehdi and published by IGI Global. This book was released on 2017-06-20 with total page 8356 pages. Available in PDF, EPUB and Kindle. Book excerpt: In recent years, our world has experienced a profound shift and progression in available computing and knowledge sharing innovations. These emerging advancements have developed at a rapid pace, disseminating into and affecting numerous aspects of contemporary society. This has created a pivotal need for an innovative compendium encompassing the latest trends, concepts, and issues surrounding this relevant discipline area. During the past 15 years, the Encyclopedia of Information Science and Technology has become recognized as one of the landmark sources of the latest knowledge and discoveries in this discipline. The Encyclopedia of Information Science and Technology, Fourth Edition is a 10-volume set which includes 705 original and previously unpublished research articles covering a full range of perspectives, applications, and techniques contributed by thousands of experts and researchers from around the globe. This authoritative encyclopedia is an all-encompassing, well-established reference source that is ideally designed to disseminate the most forward-thinking and diverse research findings. With critical perspectives on the impact of information science management and new technologies in modern settings, including but not limited to computer science, education, healthcare, government, engineering, business, and natural and physical sciences, it is a pivotal and relevant source of knowledge that will benefit every professional within the field of information science and technology and is an invaluable addition to every academic and corporate library.
Download or read book Air Transport and Operations written by R. Curran and published by IOS Press. This book was released on 2012 with total page 568 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book presents the proceedings of the joint conference held in Delft, the Netherlands inJune 2012, incorporating the 3rd International Air Transport Operations Symposium ATOS, the 3rd Association of Scientific Development in Air Traffic Management in Europe ASDASeminar, the 6th International Meeting for Aviation Products Support Processes IMAPP and the 2012Complex World Seminar. The book includes the majority of academic papers presented at the conference, and provides a wide overview of the issues currently of importance in the world of air transport.pIOS Press is an international science, technical and medical publisher
Download or read book Civil Architecture and Environmental Engineering written by Jimmy C.M. Kao and published by CRC Press. This book was released on 2017-04-24 with total page 1667 pages. Available in PDF, EPUB and Kindle. Book excerpt: This two-volume work contains the papers presented at the 2016 International Conference on Civil, Architecture and Environmental Engineering (ICCAE 2016) that was held on 4-6 November 2016 in Taipei, Taiwan. The meeting was organized by China University of Technology and Taiwan Society of Construction Engineers and brought together professors, researchers, scholars and industrial pioneers from all over the world. ICCAE 2016 is an important forum for the presentation of new research developments, exchange of ideas and experience and covers the following subject areas: Structural Science & Architecture Engineering, Building Materials & Materials Science, Construction Equipment & Mechanical Science, Environmental Science & Environmental Engineering, Computer Simulation & Computer and Electrical Engineering.
