Download or read book The Hospitality Supervisor s Survival Kit written by Cliff Goodwin and published by Prentice Hall. This book was released on 2005 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This survival kit contains the tools needed to develop skills in human relations, labor and management relations, and customer service that are essential to effective customer and employee management and supervision. Contains sound principles and practical suggestions for resolving conflict, leading meetings, executing performance appraisals, imposing discipline, scheduling work, and adding value. For managers or directors of training and development in human relations and hospitality management.

Download or read book Supervisor s Survival Kit written by Elwood N. Chapman and published by . This book was released on 1998 with total page 300 pages. Available in PDF, EPUB and Kindle. Book excerpt: Having sold over 700,000 copies over the last 25 years, Supervisor's Survival Kit is comprehensive enough for a formal college-level course, brief enough for a seminar, and functional enough for self-study or on-the-job reference.

Download or read book Supervisor s Survival Kit written by Elwood N. Chapman and published by MacMillan Publishing Company. This book was released on 1990 with total page 260 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Supervisor s Survival Kit written by Cliff Goodwin and published by Prentice Hall. This book was released on 2005 with total page 340 pages. Available in PDF, EPUB and Kindle. Book excerpt: Continuing the Elwood Chapman tradition, author Cliff Goodwin brings youThe Supervisor's Survival Kit,10 th Edition.Updated throughout, this edition focuses on the essential techniques and skills needed to be an effective supervisor. It offers a unique approach-fostering supervisory skills through the use of role plays, case studies, games and exercises-and will help readers gain confidence in their leadership and supervisory roles.This book discusses how to make the transition to management, achieve productivity through people, build an effective team, and conduct essential supervisory tasks such as staffing, delegating, motivating and appraising employees.For supervisors, managers, and those wishing to develop strong leadership skills.

Download or read book Supervisor s Survival Kit written by Elwood N. Chapman and published by . This book was released on 1996 with total page 277 pages. Available in PDF, EPUB and Kindle. Book excerpt: Having sold over 700,000 copies over the last 25 years, Supervisor's Survival Kit is comprehensive enough for a formal college-level course, brief enough for a seminar, and functional enough for self-study or on-the-job reference.

Download or read book Leader s Guide for Supervisor s Survival Kit written by Elwood N. Chapman and published by . This book was released on 1982 with total page 25 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book The Customer Service Survival Kit written by Richard S. Gallagher and published by AMACOM Div American Mgmt Assn. This book was released on 2013 with total page 209 pages. Available in PDF, EPUB and Kindle. Book excerpt: The worst customer situations demand more of front-line employees than good intentions and the right attitude. These kinds of issues can send seasoned service professionals into red alert, and require the communication skills of a crisis counselor. The Customer Service Survival Kit explains how to use the right words to turn volatile scenarios into calm and productive customer encounters. Anyone can learn this delicate art with the book's blend of clear techniques, lessons from behavioral science, case studies, situation-specific advice, and practice exercises. Readers will discover: * The power of leaning into criticism * Trigger phrases that can make bad situations worse * The secret to helping people feel deeply heard in a crisis * How to use the divide-and-conquer approach to safely deliver bad news * Indispensable problem-solving tools * How to become immune to intimidation * How to wrap up transactions so that customers are happy * And more! Best yet, learning to handle worst-case scenarios has the spillover effect of boosting the skills and confidence needed to deal effectively with ANY customer-the key to radical improvements in every organization.

Download or read book Drug Abuse Curriculum for Employee Assistance Program Professionals written by and published by . This book was released on 1989 with total page 544 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Drug Abuse Curriculum for Employee Assistance Professionals written by and published by . This book was released on 1989 with total page 552 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Drug Abuse Curriculum for Employee Assistance Program Professionals written by DIANE Publishing Company and published by DIANE Publishing. This book was released on 1995-07 with total page 535 pages. Available in PDF, EPUB and Kindle. Book excerpt: Identifies the critical issues and information needs of the field and to develop a training program which was responsive to the identified needs. Designed to assist employee assistance program (EAP) professionals in understanding and addressing employee drug abuse problems.

Download or read book Strategic Planning for Workplace Drug Abuse Programs written by Thomas E. Backer and published by . This book was released on 1987 with total page 72 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Careers in Hospitality written by Erin Staley and published by The Rosen Publishing Group, Inc. This book was released on 2014-12-15 with total page 82 pages. Available in PDF, EPUB and Kindle. Book excerpt: Even in challenging economic times, the hospitality industry is one career field that has consistently proven itself to hold out against difficult financial circumstances. Hundreds of thousands of new job posts are added each year to the already over twelve million people working in the events, food, lodging, and tourism industries. In these pages, exciting work opportunities in these four subcategories of the hospitality field are served up with a smile, giving readers practical steps to finding and excelling in their dream job as a chef, an event coordinator, a museum guide, or in one of the many other exciting jobs explored here.

Download or read book Supervision in the Hospitality Industry written by John R. Walker and published by Wiley Global Education. This book was released on 2020-11-26 with total page 400 pages. Available in PDF, EPUB and Kindle. Book excerpt: Supervision in the Hospitality Industry, Ninth Edition, is a comprehensive primer designed for beginning leaders, new supervisors promoted from an hourly job, and students planning for careers in the hospitality industry. Covering each essential aspect of first-line supervision, this market-leading textbook helps readers develop the practical skills and knowledge necessary for effectively supervising hospitality workers at all levels of an organization, including cooks, servers, bartenders, front desk clerks, porters, housekeepers, and janitorial staff. Topics include planning and organizing, communication, recruitment and team building, employee training, performance effectiveness, conflict management, and more. The text's unique approach to leading human resources — combining fundamental leadership theory and the firsthand expertise of hospital industry professionals — enables readers to master concrete, results-driven leadership methods and overcome the everyday challenges faced in the real world. Principles of good leadership and supervision are presented in clear, easy-to-understand language and are reinforced by numerous examples, case studies, discussion questions, and activities. The ninth edition of Supervision in the Hospitality Industry remains the ideal text for students and practitioners alike, delivering a basic yet comprehensive knowledge of the different elements of the supervisor's job while helping develop the leadership qualities needed to succeed as a hospitality professional.

Download or read book ICICKM2011 Proceedings of the 8th International Conference on Intellectual Capital Knowledge Management Organisational Learning written by Vincent Ribiere and published by Academic Conferences Limited. This book was released on 2011 with total page 439 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book How to Create Sustainable Hospitality written by Christopher Warren and published by Goodfellow Publishers Ltd. This book was released on 2023-02-01 with total page 294 pages. Available in PDF, EPUB and Kindle. Book excerpt: Demonstrates how to actively persuade guests to participate in achieving sustainable hospitality and introduces a five-step methodology on how to directly and effectively involve them in saving energy and water, reducing food waste and cutting carbon.

Download or read book Human Resources Management in the Hospitality Industry written by David K. Hayes and published by John Wiley & Sons. This book was released on 2009 with total page 506 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book approaches hospitality human resource (HR) management as a decision-making practice that affects the performance, quality, and legal compliance of the hospitality business as a whole. Beginning with a foundation in the hospitality industry, employment law, and HR policies, the coverage includes recruitment, training, compensation, performance appraisal, environmental and safety concerns, ethics and social responsibility, and special issues. Throughout the book, Human Resources Management in the Hospitality Industry focuses on the unique HR dilemmas you face in the hospitality industry.

Download or read book Food Safety and Excellence in Hospitality Management written by Ravi Gaekwad and published by Blue Rose Publishers. This book was released on 2023-11-29 with total page 312 pages. Available in PDF, EPUB and Kindle. Book excerpt: Explore a curated collection of subject-specific books tailored for hotel professionals, students enrolled in hotel and hospitality courses, and readers passionate about food safety, hospitality, and etiquette. Immerse yourself in the intricate world of hotel management with titles covering diverse aspects such as effective service strategies, culinary arts, and industry ethics. Delve into the nuances of food safety protocols, ensuring a comprehensive understanding of hygiene standards in the culinary realm. The book is an invaluable companion for students navigating the complexities of hospitality education, offering insights into management principles, customer service excellence, and professional conduct. Whether you're refining your skills in hotel operations or simply indulging in the art of gracious living, this book provides a rich tapestry of knowledge, elevating your expertise in the multifaceted domain of hotel management and enhancing your appreciation for the finer points of etiquette and hospitality.