Download or read book The Great Call Up written by Charles H. Harris and published by University of Oklahoma Press. This book was released on 2015-01-20 with total page 577 pages. Available in PDF, EPUB and Kindle. Book excerpt: On June 18, 1916, President Woodrow Wilson called up virtually the entire army National Guard, some 150,000 men, to meet an armed threat to the United States: border raids covertly sponsored by a Mexican government in the throes of revolution. The Great Call-Up tells for the first time the complete story of this unprecedented deployment and its significance in the history of the National Guard, World War I, and U.S.-Mexico relations. Often confused with the regular-army operation against Pancho Villa and overshadowed by the U.S. entry into World War I, the great call-up is finally given due treatment here by two premier authorities on the history of the Southwest border. Marshaling evidence drawn from newspapers, state archives, reports to Congress, and War Department documents, Charles H. Harris III and Louis R. Sadler trace the call-up’s state-based deployment from San Antonio and Corpus Christi, along the Texas and Arizona borders, to California. Along the way, they tell the story of this mass mobilization by examining each unit as it was called up by state, considering its composition, missions, and internal politics. Through this period of intensive training, the Guard became a truly cohesive national, then international, force. Some units would even go directly from U.S. border service to the battlefields of World War I France, remaining overseas until 1919. Balancing sweeping change over time with a keen eye for detail, The Great Call-Up unveils a little-known yet vital chapter in American military history.
Download or read book The Great Call of China written by Cynthea Liu and published by Penguin. This book was released on 2009 with total page 260 pages. Available in PDF, EPUB and Kindle. Book excerpt: Sixteen-year-old Cece travels to China in an attempt to discover her roots and possibly find out about her birth parents.
Download or read book The Guide Tools and Guidelines for Success to Provide Great Call Center Customer Service written by Dr. Harold L. Price and published by Page Publishing Inc. This book was released on 2023-02-17 with total page 101 pages. Available in PDF, EPUB and Kindle. Book excerpt: Harold L. Price has experience in call center customer service with a myriad of entities, such as Blue Cross and Blue Shield, Aetna U.S. Healthcare, The U.S. Small Business Administration, and the Social Security Administration. In addition, he is extremely pleased to have the opportunity to serve his country in the U.S. Coast Guard. This book provides a synopsis of the professional life of Dr. Price, as well as the gratitude he has for his educational accomplishments. One thing Dr. Price is keen to point out is that it's not about how or where you start in life but how you finish.
Download or read book How to Be a Great Call Center Representative written by Robert W. Lucas and published by AMACOM Div American Mgmt Assn. This book was released on 2001 with total page 199 pages. Available in PDF, EPUB and Kindle. Book excerpt: Give your front-line call center staff the training they need With How to Be a Great Call Center Representative, call-center staff will learn what technology-based customer service is all about, including the history, terminology, legislation, and technology options. This book is designed to supplement and enhance the industry-specific policies and procedures plus local, state, and federal guidelines to which a call center staff must adhere. Filled with exercises and self-assessments, the course presents specific, practical strategies for improving listening skills, building trust with customers, problem solving, and decision-making--all within the context of a busy call center. How to Be a Great Call Center Representative provides all the tools needed to be confident in handling customers and building a foundation for future growth and advancement. Readers will learn how to: Identify the roles and responsibilities of a call center staff Prepare yourself to deliver quality service Learn to communicate successfully Identify current legislation, terminology, and technology affecting call center staff Develop skills for building trust Enhance telephone verbal skills and vocal quality Build problem solving and decision-making skills Learn to handle difficult customer situations Improve your time-management and multitasking skills Identify ways to control your stress level Learn to recover from mistakes-yours and your customer's. This is an ebook version of the AMA Self-Study course. If you want to take the course for credit you need to either purchase a hard copy of the course through amaselfstudy.org or purchase an online version of the course through www.flexstudy.com.
Download or read book Hard Call written by John McCain and published by Twelve. This book was released on 2007-08-14 with total page 349 pages. Available in PDF, EPUB and Kindle. Book excerpt: America's most inspiring politician pays tribute to men and woman who have exhibited composure, wisdom and intellect in the face of tough decisions. John McCain draws from experiences of both extraordinary people and people in extraordinary circumstances, culling lessons about the process and nature of judicious and effective decision-making. Acclaimed authors John McCain and Mark Salter describe the anatomy of great decisions in history by telling the remarkable stories of men and women who have exemplified composure, wisdom, and intellect in the face of life's toughest decisions. They identify six qualities typically represented in the best decisions: Awareness. Timing. Foresight. Confidence. Humility. Inspiration. These qualities are personified by the exceptional individuals in this book, each of whom made a hard call, including: Henry Ford's decision to sacrifice his company's competitive edge by reducing the work day and guaranteeing a minimum wage; Branch Rickey's decision to offer Jackie Robinson a contract to play for the Brooklyn Dodgers in the face of public opposition; Ellen Johnson-Sirleaf 's decision to return to wartorn Liberia after receiving an economics degree from Harvard; General Fred Weyand's decision to redeploy fifteen of his battalions despite resistance from senior American military commanders in Vietnam. Woven into these stories are John McCain's own views on the process and art of decision-making and examples of the hard calls we face in our lives. "When I assess a decision," McCain writes, "I want to know all I can about the character of the decision maker before I examine the properties of the decision, its outcome or how it was arrived at." Hard Call is a testament to the people whose choices serve as a beacon for us all.
Download or read book From a Good Sales Call to a Great Sales Call Close More by Doing What You Do Best written by Richard M. Schroder and published by McGraw Hill Professional. This book was released on 2010-10-22 with total page 241 pages. Available in PDF, EPUB and Kindle. Book excerpt: Create a Tailor-Made Sales Strategy Using Lessons from the Field! When things don’t go well on a sales call, you probably ask yourself, “Why did I lose that sale?” . . . and then move on. But the question remains: Why did you lose that sale? Learning the answer can mean the difference between landing and losing the next sale. From a Good Sales Call to a Great Sales Call teaches you how to assess your strengths and weaknesses based on information you can get from the most qualified source available—the buyer. You’ll learn how to: Approach postdecision prospects using best practices and proper etiquette Design a comprehensive “debrief” questionnaire Obtain more candid and accurate feedback from prospects Identify important patterns in your techniques Use what works and improve what doesn’t to close more sales than ever Filled with sample dialogs you can use with prospects, From a Good Sales Call to a Great Sales Call is neatly organized into eight easy-to-follow steps that take you through the whole process: Step 1. Discover the Benefits of Successfully Debriefing with Prospects Step 2. Understand the Postdecision Mind-Set of the Prospect Step 3. Recognize How Salespeople Can Inhibit the Feedback Process Step 4. Design a Prospect Debrief Questionnaire Step 5. Utilize Proven Interviewing Techniques for Conducting Debrief Calls Step 6. Identify and Analyze Your Win/Loss Trends Step 7. Benchmark Your Feedback Step 8. Implement the Right Techniques to Increase Your Close Rate Refreshingly direct and right to the point, this system is based on 12 years of research and thousands of sales prospect interviews. This comprehensive, powerful program leads to better sales techniques and increased close rates. In short, it works.
Download or read book Local and Personal Laws written by Great Britain and published by . This book was released on 1846 with total page 1018 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Proceedings at the Convention Gen l written by National Electric Light Association and published by . This book was released on 1902 with total page 782 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Printers Ink written by and published by . This book was released on 1919 with total page 1084 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book A Second Diary of the Great Warr from Jan 1916 to June 1917 written by Robert Massie Freeman and published by London : J. Lane. This book was released on 1917 with total page 356 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book The English speaking World written by and published by . This book was released on 1926 with total page 964 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Dry Goods Guide written by and published by . This book was released on 1916 with total page 530 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book The Foundry Trade Journal written by and published by . This book was released on 1924 with total page 604 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book The Underwear Hosiery Review written by and published by . This book was released on 1919 with total page 1114 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Reaching and Teaching written by M. David Sills and published by Moody Publishers. This book was released on 2010-04-01 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: Most Christians know and understand that we are to seek to reach the lost around the world. Yet, Christ's command to us is more specific and calls us to a higher standard of involvement with the peoples of the world. He has called the church to make disciples of all people groups and to teach them to observe all He commanded us (Matthew 28:18-20). In recent years mission agencies and missionaries have increasingly shifted away from discipleship and teaching toward an emphasis upon evangelism and church planting—many to the exclusion of any other field activity. While evangelism and church planting are essential components of a biblical missions program, they are not sufficient for the complete task to which we have been called. Reaching and Teaching examines the task Christ gave in the Great Commission and redefines the task of missions from that which is currently prevalent. It surveys missions strategies and methodologies that have increasingly replaced Christ’s Great Commission instructions even as they have sought to fulfill it. It is a clarion call to return to the biblical task of reaching and teaching the nations for Christ’s sake.
Download or read book The New York Times Current History written by and published by . This book was released on 1918 with total page 642 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book The Contemporary Review written by and published by . This book was released on 1921 with total page 882 pages. Available in PDF, EPUB and Kindle. Book excerpt:
