Download or read book The Curated Experience written by Amas Tenumah and published by Bien Publishing. This book was released on 2014-07-14 with total page 101 pages. Available in PDF, EPUB and Kindle. Book excerpt: We are in the age of the empowered customer. There are more and more customer choices, greater and greater demands on organizations. Your Customers want to contact you utilizing an ever-growing number of channels, but still expect a continual and contextual conversation with you throughout their journey. The expectations from your customer is no longer to just resolve their issues on the first try, but instead to anticipate their next need. The stakes for customer facing organizations are getting higher and higher. Fortunately, there are more opportunities today to delight customers than at any time in history. In my book, I make the case that customer experience is not just a differentiator – it is the reason your organization exists. Profits and long-term growth are by-products of delighting customers. Whether you support customers through a call center or you are an army of one you will learn how to create an environment that is intentional about delighting customers. We will explore the three vital components to achieve this – liberating structures, data driven technology and empowered people. The Curated Experience: Engineering Customer Service to Build Loyalty teaches us that it is about intentionally crafting a better Customer Experience.
Download or read book Experience Curating written by Joel Zaslofsky and published by . This book was released on 2015-02-08 with total page 168 pages. Available in PDF, EPUB and Kindle. Book excerpt: Imagine what would happen if you spent 0.1% of your time adding value to the other 99.9%. Picture an environment where your experiences don't just happen to you, but are used to make big things happen for you. Could you harness an otherwise overwhelming world of endless information, gratifying moments, and dizzying possibilities? How much social currency could you create if you knew how to capture, organize, and share anything to improve everything? The open secret is that curating your entire existence - or Experience Curating as rising author Joel Zaslofsky calls it - is just as powerful today as it was 2,000 years ago. Experience Curating isn't just about Zaslofsky's unique FAOCAS framework and how to reap its rewards with your favorite tools. It's a three-part blueprint to achieve your own brand of success, complete with real-world case studies from Evernote, The Huffington Post, and even the Brothers Grimm.
Download or read book Of Human Kindness written by Paula Marantz Cohen and published by Yale University Press. This book was released on 2021-02-09 with total page 172 pages. Available in PDF, EPUB and Kindle. Book excerpt: An award-winning scholar and teacher explores how Shakespeare's greatest characters were built on a learned sense of empathy While exploring Shakespeare's plays with her students, Paula Marantz Cohen discovered that teaching and discussing his plays unlocked a surprising sense of compassion in the classroom. In this short and illuminating book, she shows how Shakespeare's genius lay with his ability to arouse empathy, even when his characters exist in alien contexts and behave in reprehensible ways. Cohen takes her readers through a selection of Shakespeare's most famous plays, including Hamlet, Othello, King Lear, and The Merchant of Venice, to demonstrate the ways in which Shakespeare thought deeply and clearly about how we treat "the other." Cohen argues that only through close reading of Shakespeare can we fully appreciate his empathetic response to race, class, gender, and age. Wise, eloquent, and thoughtful, this book is a forceful argument for literature's power to champion what is best in us.
Download or read book The Curated Home written by Grant Gibson and published by Gibbs Smith. This book was released on 2018-08-14 with total page 428 pages. Available in PDF, EPUB and Kindle. Book excerpt: Infuse thoughtfully furnished rooms with your own personal style, for every part of your home. Drawing on inspiration from his personal style, world travels, and client experience, Grant K. Gibson takes you on a journey to curate your perfect home. This highly instructional design book covers wall-to-wall, floor-to-ceiling, in an engaging and comprehensive look at what makes a home both functional and beautiful. Learn the importance of not just decorating with objects, but infusing your living space with items that have meaning in your own life. Each chapter focuses on a different element of the home: foyer, living room, dining room, kitchen, bedrooms, kids’ rooms, and bathrooms and powder rooms. Discover Grant’s design philosophy—and the questions you should be asking yourself—as it pertains to each respective room. Sidebars with design secrets, decorating tips, and how-tos provide further instruction. Thorough and personable, showcasing photography from Grant’s portfolio, his travels, and vast collection of previously unpublished snapshots taken in the process of his design work, The Curated Home is home décor inspiration at its best. Grant K. Gibson is an interior designer based in San Francisco. His firm works on projects around the country. His work has been featured in many publications including Architectural Digest, The New York Times, Elle Décor, House Beautiful, The Wall Street Journal, Real Simple, and more. He lives in San Francisco.
Download or read book Experience written by Caroline A. Jones and published by National Geographic Books. This book was released on 2016-09-02 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: A book that produces sensory experiences while bringing the concept of experience itself into relief as a subject of criticism and an object of contemplation. Experience offers a reading experience like no other. A heat-sensitive cover by Olafur Eliasson reveals words, colors, and a drawing when touched by human hands. Endpapers designed by Carsten Höller are printed in ink containing carefully calibrated quantities of the synthesized human pheromones estratetraenol and androstadienone, evoking the suggestibility of human desire. The margins and edges of the book are designed by Tauba Auerbach in complementary colors that create a dynamically shifting effect when the book is shifted or closed. When the book is opened, bookmarks cascade from the center, emerging from spider web prints by Tomás Saraceno. Experience produces experience while bringing the concept itself into relief as an object of contemplation. The sensory experience of the book as a physical object resonates with the intellectual experience of the book as a container of ideas. Experience convenes a conversation with artists, musicians, philosophers, anthropologists, historians, and neuroscientists, each of whom explores aspects of sensorial and cultural realms of experience. The texts include new essays written for this volume and classic texts by such figures as William James and Michel Foucault. The first publication from MIT's Center for Art, Science, & Technology, Experience approaches its subject through multiple modes. Publication design by Kimberly Varella with Becca Lofchie, Content Object Design Studio. Cover concept by Olafur Eliasson in collaboration with Kimberly Varella (Content Object). Contributors Tauba Auerbach, Bevil Conway, John Dewey, Olafur Eliasson, Michel Foucault, Adam Frank, Vittorio Gallese, Renée Green, Stefan Helmreich, Carsten Höller, Edmund Husserl, William James, Caroline A. Jones, Douglas Kahn, Brian Kane, Leah Kelly, Bruno Latour, Alvin Lucier, David Mather, Mara Mills, Alva Noë, Jacques Rancière, Michael Rossi, Tomás Saraceno, Natasha Schüll, Joan W.Scott, Tino Sehgal, Alma Steingart, Josh Tenenbaum, Rebecca Uchill
Download or read book Assembling Futures written by Jennifer Quigley and published by Fordham Univ Press. This book was released on 2024-08-20 with total page 137 pages. Available in PDF, EPUB and Kindle. Book excerpt: Transdisciplinary insights at the intersection of religion, democracy, ecology, and economy What is the relationship of religion to economy, ecology, and democracy? In our fraught moment, what critical questions of religion may help to assembly democratic processes, ecosystems, and economic structures differently? What possible futures might emerge from transdisciplinary work across these traditionally siloed scholarly areas of interest? The essays in Assembling Futures reflect scholarly conversations among historians, political scientists, theologians, biblical studies scholars, and scholars of religion that transgress disciplinary boundaries to consider urgent matters expressive of the values, practices, and questions that shape human existence. Each essay recognizes urgent imbrications of the global economy, multinational politics, and the materiality of ecological entanglements in assembling still possible futures for the earth. Precisely in their diversity of disciplinary starting points and ethical styles, the essays that follow enact their intersectional forcefield even more vibrantly.
Download or read book Celebrating the Past and Future of Marketing and Discovery with Social Impact written by Juliann Allen and published by Springer Nature. This book was released on 2022-06-29 with total page 626 pages. Available in PDF, EPUB and Kindle. Book excerpt: For the 50th Anniversary of the Academy of Marketing Science, the 2021 AMS Annual Conference and Marketing World Congress celebrates the history of marketing while also exploring its future. This includes research on possible new theory discoveries and findings that could lead to more efficient and impactful responses by marketers to the current multi-faceted global challenge array. The volume proposes that marketers strive to continue to offer value in a socially responsible way to the consumers within. Articles in this volume explore the influence of marketing innovations leveraged by the rising influence of artificial intelligence, virtual reality, mechanamorphics, a proliferation of data, changing economic power concentration, and a myriad of other factors. Founded in 1971, the Academy of Marketing Science is an international organization dedicated to promoting timely explorations of phenomena related to the science of marketing in theory, research, and practice. Among its services to members and the community at large, the Academy offers conferences, congresses, and symposia that attract delegates from around the world. Presentations from these events are published in this Proceedings series, which offers a comprehensive archive of volumes reflecting the evolution of the field. Volumes deliver cutting-edge research and insights, complementing the Academy’s flagship journals, the Journal of the Academy of Marketing Science (JAMS) and AMS Review. Volumes are edited by leading scholars and practitioners across a wide range of subject areas in marketing science.
Download or read book The Capitol Riots written by Sandra Jeppesen and published by Routledge. This book was released on 2022-05-09 with total page 190 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Capitol Riots maps out the events of the January 6, 2021 insurrectionary riots at the United States Capitol building, providing context for understanding the contributing factors and ongoing implications of the uprising. This definitive text explores the rise of populism, disinformation, conspiracy theories, the alt-right, and white supremacy during the lead-up to and planning of the Stop the Steal campaign, as well as the complex interplay during the riots of political performances, costumes, objectives, communications, digital media, datafication, race, gender, and—ultimately—power. Assembling raw data from social media, selfie photos and videos, and mainstream journalism, the authors develop a timeline and data visualizations representing the events. They delve into the complex, openly shared narratives, motivations, and actions of people on the ground that day who violated the symbolic center of U.S. democracy. An analysis of visual data reveals an affective outpouring of mutually amplifying expressions of frustration, fear, hate, anger, and anomie that correspond to similar logics and counter-logics in the polarized and chaotic contemporary media environment that have only been intensified by COVID-19 lockdowns, conspiracy theories, and a call to action at the Capitol from the outgoing POTUS and his inner circle. The book will appeal to both a general audience of those curious about how and why the Capitol riots unfolded and to students and scholars of communications, political science, media studies, sociology, education, surveillance studies, digital humanities, gender studies, critical whiteness studies, and datafication studies. It will also find an audience within computer science and technology studies through its approach to big data, data visualization, AI, algorithms, data tracking, and other data sciences.
Download or read book Internationalisation and Marketisation of Higher Education in the UK written by Zahra Kemiche and published by Taylor & Francis. This book was released on 2024-09-23 with total page 250 pages. Available in PDF, EPUB and Kindle. Book excerpt: This timely volume sets out the author’s novel concept of the Organic model of internationalisation, developed using participants’ perceptions, lived experiences, and recommendations for a better sustainable future of HE, and explores its broader application in the context of higher education. Using the qualitative IPA (Interpretative Phenomenological Analysis) approach, chapters showcase the lived experiences and subjective perspectives of individuals around the paradox that internationalisation presents, the distorting effects of institutional power, and the market- and ethics-based concerns of internationalisation in higher education. Drawing on an in-depth empirical study conducted using participant observation and interviews with participants from three UK universities, the book proposes a framework for redefining the global discourse of HE through the Organic model and urges the need for a compromise between profit and ethics to the benefit of both organisations and individuals. The book thoroughly discusses racist practices and introduces the concepts of “xeno-racism” and “angelism” , ensuring that the proposed approach is authentic and responsive to the diverse experiences of the student body. Showcasing a model with international potential and ramifications, this book will appeal to researchers, academics, and postgraduate students in higher education, internationalisation, and international study mobility. Practitioners and policymakers may also benefit from the volume.
Download or read book Future Ready Retail written by Ibrahim Ibrahim and published by Kogan Page Publishers. This book was released on 2022-06-03 with total page 281 pages. Available in PDF, EPUB and Kindle. Book excerpt: Traditional shops are facing challenging and unprecedented times. Future-Ready Retail explains how changing consumer needs, the impact of digital and the issues around health, wellness and distancing have transformed retail and provides compelling solutions to help reimagine the high street and out-of-town malls. Conventional high streets, shopping arcades and retail malls throughout the world no longer attract the crowds needed to sustain them as successful commercial spaces. Suffering from the effects of online shopping, changing consumer attitudes and expectations, and the legacy impact of social distancing, there's a sense of urgency and the need to address the decline in physical retail. Future-Ready Retail provides in-depth analysis of how consumers, health, data and new technologies will continue irreversibly to shake up physical shops and permanently shape the future of traditional retail. Arguing that to be future-ready, retail needs to be driven by people and places, not solely real estate, the book explains how brands can develop strategies to create shops whose main purpose is to recruit, retain and delight customers. Featuring case studies from successful global brand, retail futurist and designer Ibrahim Ibrahim identifies key retail-cultural trends, shows why it's important to make retail space physically smarter and how to use touch points such as social, website and apps alongside the physical space, to achieve a seamless, enjoyable and profitable retail experience.
Download or read book The Curator s Handbook Museums Commercial Galleries Independent Spaces written by Adrian George and published by Thames & Hudson. This book was released on 2024-11-12 with total page 467 pages. Available in PDF, EPUB and Kindle. Book excerpt: An updated edition of this essential practical handbook for all those involved in or studying the dynamic field of curating. From pitching your ideas and writing loan requests to working with artists, lenders, and art handlers; from writing interpretation material to installing and promoting your exhibition, The Curator's Handbook is the most clear and complete guide yet to the art and practice of curating. An introduction maps the history of curating from its origins in the seventeenth century to the multifarious roles of the curator today: tastemaker, custodian, interpreter, educator, facilitator, and organizer. Adrian George then guides the reader, across thirteen chapters, through the process of curating an exhibition. Each step is described in valuable detail and clear, informative language by this experienced curator, whose text pinpoints the keys to success (as well as which pitfalls to avoid). With advice and tips from a renowned cast of international museum directors and curators—including Daniel Birnbaum, Aric Chen, Elizabeth Ann Macgregor, Hans Ulrich Obrist, Jennifer Russell, and Nicholas Serota—this new edition, updated to reflect on current concerns in the art world and the latest recommended best practices, is the essential handbook for all students, museum, and gallery professionals, and established or aspiring curators.
Download or read book The Objects of Experience written by Elizabeth Wood and published by Routledge. This book was released on 2016-06-16 with total page 185 pages. Available in PDF, EPUB and Kindle. Book excerpt: What if museums could harness the emotional and intellectual connections people have to personal and everyday objects to create richer visitor experiences? In this book, Elizabeth Wood and Kiersten Latham present the Object Knowledge Framework, a tool for using objects to connect museum visitors to themselves, to others, and to their world. They discuss the key concepts underpinning our lived experience of objects and how museums can learn from them. Then they walk readers through concrete methods for transforming visitor-object experiences, including exercises and strategies for teams developing exhibit themes, messages, and content, and participatory experiences.
Download or read book Elements of Architecture written by Mikkel Bille and published by Routledge. This book was released on 2016-02-26 with total page 463 pages. Available in PDF, EPUB and Kindle. Book excerpt: Elements of Architecture explores new ways of engaging architecture in archaeology. It conceives of architecture both as the physical evidence of past societies and as existing beyond the physical environment, considering how people in the past have not just dwelled in buildings but have existed within them. The book engages with the meeting point between these two perspectives. For although archaeologists must deal with the presence and absence of physicality as a discipline, which studies humans through things, to understand humans they must also address the performances, as well as temporal and affective impacts, of these material remains. The contributions in this volume investigate the way time, performance and movement, both physically and emotionally, are central aspects of understanding architectural assemblages. It is a book about the constellations of people, places and things that emerge and dissolve as affective, mobile, performative and temporal engagements. This volume juxtaposes archaeological research with perspectives from anthropology, architecture, cultural geography and philosophy in order to explore the kaleidoscopic intersections of elements coming together in architecture. Documenting the ephemeral, relational, and emotional meeting points with a category of material objects that have defined much research into what it means to be human, Elements of Architecture elucidates and expands upon a crucial body of evidence which allows us to explore the lives and interactions of past societies.
Download or read book Curating Worship written by Jonny Baker and published by Church Publishing, Inc.. This book was released on 2011-02-01 with total page 193 pages. Available in PDF, EPUB and Kindle. Book excerpt: Curation: the act of imagining and overseeing an exhibition or art experience. Worship Curation: the act of imagining and overseeing a worship experience. Worship curator Jonny Baker introduces this original approach to the design and sharing of worship. Rather than simply presiding over liturgy or leading a worship team, Baker and a new generation of leaders are negotiating between institutions and artists, crafting beauty for God out of whatever they’ve got on hand, helping people to make connections between their own lives and stories and the life and story of God. Curating Worship is presented in two parts. The first considers the kind of thinking, skills and disciplines involved in good curation. The second part features in-depth interviews that tease out the ideas, theories and processes behind the creative approaches of people who are curating worship experiences around the world.
Download or read book The Fragmentary City written by Andrew M. Gardner and published by Cornell University Press. This book was released on 2024-05-15 with total page 199 pages. Available in PDF, EPUB and Kindle. Book excerpt: As Andrew M. Gardner explains in The Fragmentary City, in Qatar and elsewhere on the Arabian Peninsula, nearly nine out of every ten residents are foreign noncitizens. Many of these foreigners reside in the cities that have arisen in Qatar and neighboring states. The book provides an overview of the gulf migration system with its diverse migrant experiences. Gardner focuses on the ways that demography and global mobility have shaped the city of Doha and the urban characteristics of the Arabian Peninsula in general. Building on those migrant experiences, the book turns to the spatial politics of the modern Arabian city, exploring who is placed where in the city and how this social landscape came into historical existence. The author reflects on what we might learn from these cities and the societies that inhabit them. In The Fragmentary City, Andrew M. Gardner frames the contemporary cities of the Arabian Peninsula not as poor imitations of Western urban modernity, but instead as cities on the frontiers of a global, neoliberal, and increasingly urban future.
Download or read book Experiential Walks for Urban Design written by Barbara E. A. Piga and published by Springer Nature. This book was released on 2021-08-05 with total page 332 pages. Available in PDF, EPUB and Kindle. Book excerpt: The edited volume explores the topic of experiential walks, which is the practice of multi- or mono-sensory and in-motion immersion into an urban or natural environment. The act of walking is hence intended as a process of (re-)discovering, reflecting and learning through an embodied experience. Specific attention is devoted to the investigation of the ambiance of places and its dynamic atmospheric perception that contribute to generating the social experience. This topic is gaining increasing attention and has been studied in several forms in different disciplines to investigate the particular spatial, social, sensory and atmospheric character of places. The book contains chapters by experts in the field and covers both the theory and the practice of innovative methods, techniques, and technologies. It examines experiential walks in the perspective of an interdisciplinary approach to environmental and sensory urban design by organising the contributions according to three specific interrelated focuses, namely the exploration and investigation of the multisensory dimension of public spaces, the different ways to grasp and communicate the in-motion experience through traditional and novel forms of representation, and the application of the approach to urban participatory planning and higher education. Shedding new light on the topic, the book offers both a reference guide for those engaged in applied research, and a toolkit for professionals and students.
Download or read book Handbook of Research on Teaching Diverse Youth Literature to Pre Service Professionals written by Hartsfield, Danielle E. and published by IGI Global. This book was released on 2021-06-25 with total page 727 pages. Available in PDF, EPUB and Kindle. Book excerpt: Perspectives and identity are typically reinforced at a young age, giving teachers the responsibility of selecting reading material that could potentially change how the child sees the world. This is the importance of sharing diverse literature with today’s children and young adults, which introduces them to texts that deal with religion, gender identities, racial identities, socioeconomic conditions, etc. Teachers and librarians play significant roles in placing diverse books in the hands of young readers. However, to achieve the goal of increasing young people’s access to diverse books, educators and librarians must receive quality instruction on this topic within their university preparation programs. The Handbook of Research on Teaching Diverse Youth Literature to Pre-Service Professionals is a comprehensive reference source that curates promising practices that teachers and librarians are currently applying to prepare aspiring teachers and librarians for sharing and teaching diverse youth literature. Given the importance of sharing diverse books with today’s young people, university educators must be aware of engaging and effective methods for teaching diverse literature to pre-service teachers and librarians. Covering topics such as syllabus development, diversity, social justice, and activity planning, this text is essential for university-level teacher educators, library educators who prepare pre-service teachers and librarians, university educators, faculty, adjunct instructors, researchers, and students.
