Download or read book The Control of Customer Returns written by Edgar Howard Gault and published by . This book was released on 1942 with total page 568 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book The Control of Customer Returns written by Edgar H. Gault and published by . This book was released on 1942 with total page 107 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book The Control of Customer Returns in Department Stores written by Edwin G. Levy and published by . This book was released on 1952 with total page 198 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book The control of customer returns written by Edgar Howard Gault and published by . This book was released on 1942 with total page 126 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book The Control of Customer Returns A Critical Examination of Store Policies Etc written by Edgar Howard GAULT (and GOODMAN (Charles S.)) and published by . This book was released on 1942 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Return on Customer written by Don Peppers and published by Crown Business. This book was released on 2005-06-21 with total page 316 pages. Available in PDF, EPUB and Kindle. Book excerpt: Internationally acclaimed business gurus and best-selling authors Don Peppers and Martha Rogers kicked off the CRM revolution and changed the landscape of business competition with their classic bestseller, The One to One Future. Now, in Return on Customer, they have written an even more revolutionary book, redefining the very concept of what it means to be “profitable” as a business. Virtually every manager agrees that a company’s most vital asset is its customer base – the lifetime values of all its current and future customers. Yet when companies track their financial results, they rarely take into account any change in the value of this critical asset. As a result, managers remain blind to one of the most significant factors driving genuine, lasting business success, and instead become preoccupied with achieving short-term financial goals. Return on Customer is the first book to focus on how firms create value, not just by driving current profits, but by preserving and increasing customer lifetime value. In a powerful blend of theory and practice, Peppers and Rogers demonstrate how to create shareholder value more efficiently by concentrating on Return on CustomerSM, a revolutionary business metric focused on a company’s scarcest resource – customers. By paying close attention to Return on Customer, companies can improve their profits while still conserving and replenishing long-term enterprise value. Relying on their years of experience working with many of the world’s leading companies, Peppers and Rogers take readers far beyond marketing, sales, and service. Return on Customer will revolutionize how companies think about their basic competitive strategy, product development efforts, and even the issue of business ethics and corporate governance. Return on CustomerSM is a registered service mark of Peppers & Rogers Group, a division of Carlson Marketing Group, Inc. “To remain competitive, you must figure out how to keep your customers longer, grow them into bigger customers, make them more profitable, and serve them more efficiently. And you want more of them. Unfortunately, the financial metrics you learned in business school are not easily adapted to account for the value companies generate from this scarce resource, with the right balance between current-period sales and customer lifetime value. But striking that balance is necessary if you want to know whether you’re better off investing in customer acquisition, or in product development, or opening new stores, or plant efficiency, or better qualified personnel, or more service, or cost reduction. While you may believe in your heart that a particular decision creates shareholder value, there’s no financial metric currently available to tell you how much shareholder value you actually created, or even whether you created any at all. But Return on Customer can help you. Return on Customer is a breakthrough financial metric that can quantify the actual shareholder value you are creating (or, possibly, destroying) with your various business actions and initiatives.” —from Return on Customer
Download or read book The Customer Management Scorecard written by Neil Woodcock and published by Kogan Page Publishers. This book was released on 2003 with total page 460 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume documents the results of global research on customer management (CM) funded by QCi, IBM and OgilvyOne. It is based on the diagnostic tool developed by QCi, the Customer Management Assessment Tool (CMAT), which is recognized as the global CRM scorecard and benchmark "best practice" standard for assessing how well organizations manage their customers. Drawing on the results of research using CMAT in over 300 leading companies around the world and across a wide variety of sectors, the authors present their findings. The detailed cases illustrate the gains to be made from managing customers well and include: BP; Barclaycard; BskyB; Hyundai; Mobil; Prudential; Smithkline Beecham; John Lewis; NatWest Bank; and Rolls Royce. The accompanying free CD-ROM contains a mini version of CMAT.
Download or read book The Controller s Function written by Steven M. Bragg and published by John Wiley & Sons. This book was released on 2011-03-01 with total page 501 pages. Available in PDF, EPUB and Kindle. Book excerpt: The go-to resource managerial accountants can turn to for sustaining their company's competitive advantage From flex budgeting to detailing the more sophisticated skills like throughput analysis for capital investments and the fast close for public companies, The Controller's Function, Fourth Edition offers numerous real-world examples, expertly balancing both the technical and managerial sides of the job. Provides an overview of the functions and responsibilities of the controller/management accountant in a corporation Explores how controllers can better perform their jobs Offers a solid foundation for those who are new to this area Comprehensive and practical, this book fully defines the role, functions and responsibilities of the managerial accountant in a corporation.
Download or read book Accounting Information Systems written by Leslie Turner and published by John Wiley & Sons. This book was released on 2020-01-02 with total page 592 pages. Available in PDF, EPUB and Kindle. Book excerpt: Accounting Information Systems provides a comprehensive knowledgebase of the systems that generate, evaluate, summarize, and report accounting information. Balancing technical concepts and student comprehension, this textbook introduces only the most-necessary technology in a clear and accessible style. The text focuses on business processes and accounting and IT controls, and includes discussion of relevant aspects of ethics and corporate governance. Relatable real-world examples and abundant end-of-chapter resources reinforce Accounting Information Systems (AIS) concepts and their use in day-to-day operation. Now in its fourth edition, this popular textbook explains IT controls using the AICPA Trust Services Principles framework—a comprehensive yet easy-to-understand framework of IT controls—and allows for incorporating hands-on learning to complement theoretical concepts. A full set of pedagogical features enables students to easily comprehend the material, understand data flow diagrams and document flowcharts, discuss case studies and examples, and successfully answer end-of-chapter questions. The book’s focus on ease of use, and its straightforward presentation of business processes and related controls, make it an ideal primary text for business or accounting students in AIS courses.
Download or read book Management Accounting and Control written by Michel Charifzadeh and published by John Wiley & Sons. This book was released on 2017-10-30 with total page 418 pages. Available in PDF, EPUB and Kindle. Book excerpt: Management accounting has been the basic toolbox in business administration for decades. Today it is an integral part of all curricula in business education and no student can afford not to be familiar with its basic concepts and instruments. At the same time, business in general, and management accounting in particular, is becoming more and more international. English clearly has evolved as the "lingua franca" of international business. Academics, students as well as practitioners exchange their views and ideas, discuss concepts and communicate with each other in English. This is certainly also true for management accounting and control. Management Accounting is becoming more and more international. ?Management Accounting and Control? is a new textbook in English covering concepts and instruments of management accounting at an introductory level (primarily at the Bachelor level, but also suited for general management and MBA courses due to a strong focus on practical relevance). This textbook covers all topics that are relevant in management accounting in business organizations that are typically covered in German and Central European Bachelor courses on management accounting and control. After a general introduction to the field of management accounting and control the book discusses cost management as an extension of cost accounting. Typical cost management instruments such as target costing, life cycle costing and process-based costing approaches are explained in detail. Differences between Anglo-American activity-based costing (ABC) and German process-based costing are highlighted. The book then turns to an extensive discussion of planning and budgeting tasks in management accounting with a strong focus on the practical application of the topic such as developing a budget in practice. Another chapter is dedicated to a comparison of traditional budgeting with modern /alternative budgeting approaches. A major part of the book is dedicated to the broad area of performance management. The relevance of financial statement information for performance management purposes is discussed in detail. In addition, the most widely spread financial performance indicators are illustrated using real-world examples. The book also includes detailed content on value-based management control concepts. In a consecutive chapter, performance measurement is linked with strategy while extensively discussing the Balanced Scorecard as a key tool in strategic performance management. The remaining parts of the book deal with management reporting as one of the main operative tasks in management accounting practice. The book closes with insight into new fields and developments that currently influence management accounting practices and research and promise to play an increasingly important role in the future.
Download or read book Product Returns Management in Online Retail written by Marat Ibragimov (Management expert) and published by . This book was released on 2023 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: In Chapter 1, I and coauthors study the problem of predicting the product return rate using the products' visual information. In online channels, products are returned at high rates. Shipping, processing, and refurbishing are so costly that a retailer's profit is extremely sensitive to return rates. Using a large dataset from a European apparel retailer, we observe that return rates for fashion items bought online range from 13% to 96%, with an average of 53% - many items are not profitable. Because fashion seasons are over before sufficient data on return rates are observed, retailers need to anticipate each item's return rate prior to launch. We use product images and traditional measures available prelaunch to predict individual item return rates and decide whether to include the item in the retailer's assortment. We complement machine-based prediction with automatically extracted image-based interpretable features. Insights suggest how to select and design fashion items that are less likely to be returned. Our illustrative machine-learning models predict well and provide face-valid interpretations - the focal retailer can improve profit by 8.3% and identify items with features less likely to be returned. We demonstrate that other machine-learning models do almost as well, reinforcing the value of using prelaunch images to manage returns. In Chapter 2, I consider customer search and product returns on the individual level. Previous research has focused on linking customers' purchase and return decisions. However, online retailers have access to the information which precedes the purchase decision -- customer search. I demonstrate that customer search information provides important insights about product returns. Using data from a large European apparel retailer, I propose and estimate a joint model of customer search, purchase, and return decisions. I then provide theory and data indicating that using search filters, viewing multiple colors of a product, spending more time, and purchasing the last item searched are negatively associated with the probability of a return. Finally, I use the proposed model to optimize the product display order on the retailer's website. Chapter 3 extends and reinforces the results obtained from previous Chapters. In the paper, I study the assortment planning problem in presence of frequent product returns. I develop a deep-learning model of customer search, purchase, and return. The model is based on a transformer framework and allows the recovery of important relations in the data. I use the estimated model to demonstrate that retailers could identify successful and unsuccessful products and modify the assortment. The modified assortment would increase the retailer's sales and at the same time decrease returns. Lastly, I provide qualitative insights on which products are most likely to be unsuccessful in online retail.
Download or read book Wiley CMA Learning System Exam Review 2013 Financial Planning Performance and Control Online Intensive Review Test Bank written by IMA and published by John Wiley & Sons. This book was released on 2012-12-31 with total page 564 pages. Available in PDF, EPUB and Kindle. Book excerpt: This bundled product suite includes the Wiley CMA Learning System Part 1: Financial Planning, Performance and Control which covers the topics of Planning, Budgeting, and Forecasting, Performance Management, Cost Management, Internal Controls, and Professional Ethics. In addition, it includes Part 1 of the self-study online intensive review as well as access to the test bank with over 900 questions.
Download or read book Wiley CPAexcel Exam Review 2014 Study Guide written by O. Ray Whittington and published by John Wiley & Sons. This book was released on 2013-11-08 with total page 760 pages. Available in PDF, EPUB and Kindle. Book excerpt: Everything today's CPA candidates need to pass the CPA Exam Published annually, this Auditing and Attestation volume of the comprehensive four-volume paperback reviews all current AICPA content requirements in auditing and attestation. Many of the questions are taken directly from previous CPA exams. With 2,800 multiple-choice questions in all four volumes, these study guides provide all the information candidates need to master in order to pass the computerized Uniform CPA Examination. Its unique modular format helps you zero in on those areas that need more attention and organize your study program. Complete sample exam The most effective system available to prepare for the CPA exam—proven for over thirty years Timely—up-to-the-minute coverage for the computerized exam Contains all current AICPA content requirements in auditing and attestation Unique modular format—helps candidates zero in on areas that need work, organize their study program, and concentrate their efforts Comprehensive questions—over 2,800 multiple-choice questions and their solutions in the four volumes Guidelines, pointers, and tips—show how to build knowledge in a logical and reinforcing way Other titles by Whittington: Audit Sampling: An Introduction, Fifth Edition Wiley CPA Exam Review 2014 arms test-takers with detailed outlines, study guidelines, and skill-building problems to help candidates identify, focus on, and master the specific topics that need the most work.
Download or read book Auditing written by Raymond N. Johnson and published by John Wiley & Sons. This book was released on 2019-04-16 with total page 738 pages. Available in PDF, EPUB and Kindle. Book excerpt: The explosion of data analytics in the auditing profession demands a different kind of auditor. Auditing: A Practical Approach with Data Analytics prepares students for the rapidly changing demands of the auditing profession by meeting the data-driven requirements of today's workforce. Because no two audits are alike, this course uses a practical, case-based approach to help students develop professional judgement, think critically about the auditing process, and develop the decision-making skills necessary to perform a real-world audit. To further prepare students for the profession, this course integrates seamless exam review for successful completion of the CPA Exam.
Download or read book Compendium on Enterprise Resource Planning written by Siar Sarferaz and published by Springer Nature. This book was released on 2022-04-01 with total page 610 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book explains the functional scope, the data model, the solution architecture, the underlying engineering concepts, and the programming model of SAP S/4HANA as the most well-known enterprise resource planning (ERP) system. The approach is to start with general concepts and then to proceed step-by-step to concrete implementations in SAP S/4HANA. In the first part the reader learns about the market view of ERP solutions and vendors. The second part deals with the business processes for sales, marketing, finance, supply chain, manufacturing, services, procurement, and human resources which are covered with SAP S/4HANA. In the third part the underlying concepts of SAP S/4HANA are described, for example in-memory storage, analytics and search, artificial intelligence, process and data integration, security and compliance, lifecycle management, performance and scalability, configuration and implementation. The book is concluded with a final chapter explaining how to deploy an appliance to explore SAP S/4HANA. The target audience for the book are managers and business analysts who want to understand the market situation and future ERP trends, end users and process experts who need to comprehend the business processes and the according solution capabilities provided with SAP S/4HANA, architects and developers who have to learn the technical concepts and frameworks for enhancing SAP S/4HANA functionality, and consultants and partners who require to adopt and configure SAP S/4HANA.
Download or read book Using Oracle 11i written by Jim Crum and published by Que Publishing. This book was released on 2002 with total page 1206 pages. Available in PDF, EPUB and Kindle. Book excerpt: Annotation The must-have reference for users and implementers of Oracle Release 11i. This book provides the critical information required to configure and operate the Release11i applications in one book. Several readers have told us they saved tens of thousands of dollars after reading the previous edition of this book. Special Edition Using Oracle 11i has about 40% new content over the previous version including a new projects chapter, a new order management chapter, screen shots, tips, and, Release11i specific material. This book is the most complete reference available for the latest release of the Oracle financial, manufacturing, HRMS, and projects applications. Part 1 introduces the Oracle ERP applications and Release11i concepts. Part 2 educates the reader on proven techniques for implementing these complex and integrated systems. Part 3 discusses configuration and usage of each of the financial, distribution, manufacturing, HRMS, and project applications. Part 4 discusses working with Oracle Support, consulting firms, and compatible software vendors. The appendixes review the employment market, consulting opportunities, and provide the reader with an implementation checklist. All of Release11i's new features are covered in-depth and in practical terms. Not only will readers understand Oracle's new capabilities, they will be able to apply them right away. The authors are highly respected consultants from BOSS Corporation. They have worked with the Oracle Applications for over eight years since Release 9. Each chapter is written and edited by an expert consultant on that topic. The authors have published many white papers and newsletters about the Oracle Applications. BOSS Corporation is an active sponsor of the Oracle Applications User Group (OAUG). The authors have attended the last 14 national conferences, presented more than a dozen white papers at OAUG conferences, participated in the vendor exhibit hall, identified key words for white paper classification, and edited articles that are included in OAUG publications.
Download or read book Parts Management Models and Applications written by Sameer Kumar and published by Springer Science & Business Media. This book was released on 2007-12-13 with total page 229 pages. Available in PDF, EPUB and Kindle. Book excerpt: Parts are commonly used in making, repairing or maintaining consumer or industry products. Parts could be purchased or manufactured by a business enterprise. Advance models were applied to parts operations for manufacturers of transport refrigeration equipment and high-pressure positive displacement plunger pumps. Both companies have an established network of dealers for sales and service of equipment and parts. A number of areas in the parts business operation were researched which show the potential for improved operational efficiency and customer service that increase market share when advanced process models were used to integrate the supply chain. This book covers the subject of parts management through: (1) an introduction to areas of parts business operation with potential for substantial improvements and overview of various models proposed in Chapter 1; (2) quantitative effects on customer service level of inventory miscount and lead time variability and methods to reduce these factors in Chapter 2; (3) optimal division of items based on economics within a two-level distribution system; which items should be serviced through dealers and which items directly by the company to end-customers in Chapters; (4) optimal ordering procedures for a multi-item common supplier system with either constant or random demand rates for various items in Chapter 4; Vll viii Parts Management Models and Applications (5) attribute based classification scheme to promote standardization of design and manufacturing techniques for expediting product development and control design proliferation in Chapters 5 and 6; (6) knowledge base management to enhance manufacturing operations effectiveness in Chapter 7;
