Download or read book The Complaints written by Ian Rankin and published by Hachette UK. This book was released on 2009-09-03 with total page 416 pages. Available in PDF, EPUB and Kindle. Book excerpt: 'Unmissable Rankin, as gripping and involving as any Rebus story' CHOICE; 'A brilliant book' GUARDIAN From the No.1 bestselling author of A SONG FOR THE DARK TIMES 'On the evidence of THE COMPLAINTS it looks as if Fox will be just as sure-footed a guide to the city as his grizzled predecessor' DAILY EXPRESS. Nobody likes The Complaints - they're the cops who investigate other cops. Complaints and Conduct Department, to give them their full title, but known colloquially as 'the Dark Side', or simply 'The Complaints'. Malcolm Fox works for The Complaints. He's just had a result, and should be feeling good about himself. But he's middle-aged, sour and unwell. He also has a father in a care home and a sister who persists in an abusive relationship. In the midst of an aggressive Edinburgh winter, the reluctant Fox is given a new task. There's a cop called Jamie Breck, and he's dirty. Problem is, no one can prove it. But as Fox takes on the job, he learns that there's more to Breck than anyone thinks. This knowledge will prove dangerous, especially when murder intervenes.
Download or read book The Complaints written by Ian Rankin and published by Orion. This book was released on 2009-09-03 with total page 416 pages. Available in PDF, EPUB and Kindle. Book excerpt: 'Unmissable Rankin, as gripping and involving as any Rebus story' CHOICE; 'A brilliant book' GUARDIAN From the No.1 bestselling author of A SONG FOR THE DARK TIMES 'On the evidence of THE COMPLAINTS it looks as if Fox will be just as sure-footed a guide to the city as his grizzled predecessor' DAILY EXPRESS. Nobody likes The Complaints - they're the cops who investigate other cops. Complaints and Conduct Department, to give them their full title, but known colloquially as 'the Dark Side', or simply 'The Complaints'. Malcolm Fox works for The Complaints. He's just had a result, and should be feeling good about himself. But he's middle-aged, sour and unwell. He also has a father in a care home and a sister who persists in an abusive relationship. In the midst of an aggressive Edinburgh winter, the reluctant Fox is given a new task. There's a cop called Jamie Breck, and he's dirty. Problem is, no one can prove it. But as Fox takes on the job, he learns that there's more to Breck than anyone thinks. This knowledge will prove dangerous, especially when murder intervenes.
Download or read book Complaint written by Sara Ahmed and published by Duke University Press. This book was released on 2021-08-09 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: In Complaint! Sara Ahmed examines what we can learn about power from those who complain about abuses of power. Drawing on oral and written testimonies from academics and students who have made complaints about harassment, bullying, and unequal working conditions at universities, Ahmed explores the gap between what is supposed to happen when complaints are made and what actually happens. To make complaints within institutions is to learn how they work and for whom they work: complaint as feminist pedagogy. Ahmed explores how complaints are made behind closed doors and how doors are often closed on those who complain. To open these doors---to get complaints through, keep them going, or keep them alive---Ahmed emphasizes, requires forming new kinds of collectives. This book offers a systematic analysis of the methods used to stop complaints and a powerful and poetic meditation on what complaints can be used to do. Following a long lineage of Black feminist and feminist of color critiques of the university, Ahmed delivers a timely consideration of how institutional change becomes possible and why it is necessary.
Download or read book The Complaints written by W. S. Di Piero and published by Carnegie-Mellon University Press. This book was released on 2019 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: "With language that's as simple as it is musical, Di Piero sets dazzling moments amid plainsong."--New York Times Book Review For more than three decades, W. S. Di Piero's poems have reveled in the gritty realism of cities, often drawing from his childhood in South Philadelphia. The award-winning poet, writer, and art critic returns with his twelfth volume of poetry. The Complaints is a book of fortunes, laments, and celebrations--and about pulling the extraordinary ordinary. These sensuous poems speak of the ways we're hostages to chance and circumstance. Whether Di Piero writes about cranes migrating, city scavengers, diners, bars, bad weather, or movies and the memories they make, he reminds us how "We bone and tissue creatures stir up embers / of fiery wish."
Download or read book Hug Your Haters written by Jay Baer and published by Portfolio. This book was released on 2016-03 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: Includes a detachable folded poster of "The Hatrix."
Download or read book Reply to the Complaints Urged Before the Legislative Committee on Railroads in Relation to the Management of the Boston and Albany Railroad written by Anonymous and published by BoD – Books on Demand. This book was released on 2024-03-26 with total page 34 pages. Available in PDF, EPUB and Kindle. Book excerpt: Reprint of the original, first published in 1875.
Download or read book Apparently There Were Complaints written by Sharon Gless and published by Simon and Schuster. This book was released on 2021-12-07 with total page 320 pages. Available in PDF, EPUB and Kindle. Book excerpt: Emmy Award–winning actress Sharon Gless tells all in this laugh-out-loud, juicy, “unforgettably memorable” (Lily Tomlin) memoir about her five decades in Hollywood, where she took on some of the most groundbreaking roles of her time. Anyone who has seen Sharon Gless act in Cagney & Lacey, Queer as Folk, Burn Notice, and countless other shows and movies, knows that she’s someone who gives every role her all. She holds nothing back in Apparently There Were Complaints, a hilarious, deeply personal memoir that spills all about Gless’s five decades in Hollywood. A fifth-generation Californian, Sharon Gless knew from a young age that she wanted to be an actress. After some rocky teenage years that included Sharon’s parents’ divorce and some minor (and not-so-minor) rebellion, Gless landed a coveted spot as an exclusive contract player for Universal Studios. In 1982, she stepped into the role of New York Police Detective Christine Cagney for the series Cagney & Lacey, which eventually reached an audience of 30 million weekly viewers and garnered Gless with two Emmy Awards. The show made history as the first hour-long drama to feature two women in the leading roles. Gless continued to make history long after Cagney & Lacey was over. In 2000, she took on the role of outrageous Debbie Novotny in Queer as Folk. Her portrayal of a devoted mother to a gay son and confidant to his gay friends touched countless hearts and changed the definition of family for millions of viewers. Apparently There Were Complaints delves into Gless’s remarkable career and explores Gless’s complicated family, her struggles with alcoholism, and her fear of romantic commitment as well as her encounters with some of Hollywood’s biggest names. Brutally honest and incredibly relatable, Gless puts it all out on the page in the same way she has lived—never with moderation.
Download or read book Complaints of the Saints written by Mary Lea Hill and published by . This book was released on 2020 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Presents examples from the lives of Catholic saints to show how we can use the obstacles we encounter in life to actually become closer to God and grow in holiness"--
Download or read book Complaints and Disorders written by Barbara Ehrenreich and published by Feminist Press at CUNY. This book was released on 1973 with total page 108 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this sequel to their underground bestseller Witches, Midwives, and Nurses, Ehrenreich and English document the tradition of American sexism in medicine before and after the turn of the century. Citing numerous 'treatments' and 'rest cures' perpetrated on women through the decades, they analyze the biomedical rationales used to justify sex discrimination.
Download or read book A Letter in Answer to the Complaints of Gov Winthrop of Massachusetts Against Connecticut written by Thomas Hooker and published by . This book was released on 1859 with total page 32 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Pleading Your Case written by Janet S. Kole and published by . This book was released on 2011 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Pleading Your Case offers an insightful, humorous and practical approach to pleadings. Veteran litigator Janet S. Kole walks you through the steps of drafting a complaint or response and provides helpful tips and strategies to make your pleadings more effective. This book is your first step to crafting a complaint or response that effectively tells your client's story.
Download or read book Handling of Discrimination Complaints in the Senate written by United States. Congress. Senate. Committee on Governmental Affairs and published by . This book was released on 1977 with total page 1392 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book NHS Complaints Managers written by Clare Xanthos and published by Universal-Publishers. This book was released on 2004 with total page 278 pages. Available in PDF, EPUB and Kindle. Book excerpt: This thesis is an interdisciplinary study of the conflicts and tensions in the role of NHS complaints managers. The thesis sets out to explore the contradictions inherent in the role of complaints managers and the ways complaints managers deal with these contradictions. The interdisciplinary theoretical underpinning of the research is informed by conceptualizations of the complaints manager in the specific socio-legal sense of 'complaints handler'/ third-party dispute handler;' a broader public administration framework, of 'administrator'/ bureaucrat, and finally a wide-ranging sociological/ social psychological framework, as 'social actor'. Thus the thesis draws on an eclectic range of literature from socio-legal studies, public administration, sociology, and social psychology. It also draws on non-theoretical social policy literature in relation to the policy context of the thesis. In relation to methodology, the research uses a qualitative approach. It is based on in depth telephone interviews recorded with thirty NHS complaints managers, which were transcribed verbatim and are the focus of systematic analysis. The complaints managers' interviews are supplemented with documentary analysis of job descriptions and person specifications of NHS complaints managers and email interviews with 'NHS complaints experts' (who are not complaint managers) who have a specialist knowledge of the complaints manager role. Three key areas emerged as the principal findings of the research: *The complaints manager's role encompasses inherent contradictions, regardless of the personal style or individual approach of the complaints manager; *Complaints managers exhibited opposing stances (that is very different responses/ reactions) to the inherent contradictions in their role in relation to 'organization orientation' versus 'complainant orientation'; *There were different types of complaints managers. Accordingly, a typology of complaints managers was generated with specific reference to their responses and reactions to the inherent contradictions in their role, in terms of complainant orientation versus organization orientation. In conclusion, the thesis argues that there are without doubt fundamental contradictions in the role of NHS complaints managers in terms of reconciling complainants' rights with organizational requirements. However, ultimately, individual complaints managers respond and react very differently to the inherent contradictions in their role.
Download or read book A Complaint Free World written by Will Bowen and published by Harmony. This book was released on 2013-02-05 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: Full of practical ideas and inspiring stories from people who have already transformed their lives through the Complaint Free program, you'll learn not only how to stop complaining but also how to become more positive and live the life you’ve always dreamed about. More than ten million people in 106 countries have used the simple principles found in this book to eradicate the toxicity of complaining from their lives. And, as a result, they have experienced better health, happier relationships, greater career success and a significant increase in happiness. A Complaint Free World will explain what constitutes a complaint, why we complain, what benefits we think we receive from complaining, how complaining is destructive to our lives, and how we can get others around us to stop complaining. Find out how forming the simple habit of not complaining can transform your health, relationships, career and life. Consciously striving to reformat your mental hard drive is not easy, but you can start now by using the steps Bowen presents here. If you stay with it, you'll find that not only will you stop complaining, but others around you will cease to do so as well and in a short period of time, you'll have a more positive life. “A Complaint Free World is an engaging, enjoyable, easy-to-read reminder that the only permanent, constructive changes you can make in the world are the changes that you make in yourself.” –Gary Zukav, author of The Seat of the Soul and Soul to Soul
Download or read book The New Netherlands Financial Services Complaints Tribunal KiFiD written by M. L. Hendrikse and published by Uitgeverij Paris. This book was released on 2007 with total page 179 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Resolving Patient Complaints written by Liz Osborne and published by Jones & Bartlett Learning. This book was released on 2004 with total page 252 pages. Available in PDF, EPUB and Kindle. Book excerpt: Using a clear, straightforward approach, this book provides a patient-oriented approach to complaint handling that can be used by all staff in an office, clinic, or system. Readers will learn how to develop a system for documenting patient complaints and comments, As well as strategies for monitoring and analyzing the information documented by patient claims. Other tools include a mechanism for changing behaviors of health care providers and improving delivery systems, strategies for dealing with difficult and abusive patients, and sample scripted transcripts for dealing with the most common types of complaints heard by health care practitioners. With a solid service recovery system in place, health care organizations and practices can meet accreditation agency standards for grievance processes, and, As a result, greatly reduce risk management claims. Resolving Patient Complaints: A Step-by-Step Guide to Effective Service Recovery provides managers, physicians, and employees with the skills and tools necessary to implement a service recovery process to respond to and review patient complaints and concerns about quality of care. Author Liz Osborne draws on her 15 years of experience as manager of a patient relations department in a large HMO to give expert advice on addressing patient dissatisfaction appropriately and effectively.
Download or read book Against Memoir written by Michelle Tea and published by Feminist Press at CUNY. This book was released on 2018-05-08 with total page 212 pages. Available in PDF, EPUB and Kindle. Book excerpt: The PEN Award-winning essay collection about queer lives: “Gorgeously punk-rock rebellious.”—The A.V. Club The razor-sharp but damaged Valerie Solanas; a doomed lesbian biker gang; recovering alcoholics; and teenagers barely surviving at an ice creamery: these are some of the larger-than-life, yet all-too-human figures populating America’s fringes. Rife with never-ending fights and failures, theirs are the stories we too often try to forget. But in the process of excavating and documenting these queer lives, Michelle Tea also reveals herself in unexpected and heartbreaking ways. Delivered with her signature honesty and dark humor, this is the first-ever collection of journalistic writing by the author of How to Grow Up and Valencia. As she blurs the line between telling other people’s stories and her own, she turns an investigative eye to the genre that’s nurtured her entire career—memoir—and considers the price that art demands be paid from life. “Eclectic and wide-ranging…A palpable pain animates many of these essays, as well as a raucous joy and bright curiosity.” —The New York Times “Queer counterculture beats loud and proud in Tea’s stellar collection.” —Publishers Weekly (starred) “The best essay collection I've read in years.”—The New Republic Winner of the PEN/Diamonstein-Spielvogel Award for the Art of the Essay
