Download or read book The Butterfly Customer written by Susan M. O'Dell and published by J. Wiley & Sons Canada. This book was released on 2000-08-29 with total page 296 pages. Available in PDF, EPUB and Kindle. Book excerpt: Develop difficult-to-attain customer trust and loyalty through predictable and consistent service experience Today's customer is a "Butterfly Customer," skeptical, not loyal to any product or company, and only yours until the next best thing comes along. The Butterfly Customer defines the true meaning of customer loyalty and provides a master plan for achieving success. Authors Susan O'Dell and Joan Pajunen explain that a better measure of a customer's loyalty is how much trust they place in your business. Here, business managers will learn how to write their own contracts with customers, determine what promises that contract with the customer implies, and focus on delivering service. By running a business with integrity, owners will develop trust with their customers and profit by doing so. * Includes numerous examples of actual companies and what actions they are taking to capture customers' loyalty Susan M. O'Dell and Joan A. Pajunen (both from Mississauga, Canada) are Principals in Service Dimensions, a consulting company specializing in retail and service sectors.
Download or read book The Butterfly Customer written by Susan M. O'Dell and published by . This book was released on 1997 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Butterfly written by Anna Milbourne and published by Usborne Books. This book was released on 2005-06 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: A simple illustrated introduction to the life cycle of a butterfly.
Download or read book The Net and the Butterfly written by Olivia Fox Cabane and published by Penguin. This book was released on 2017-02-07 with total page 289 pages. Available in PDF, EPUB and Kindle. Book excerpt: In The Charisma Myth, Olivia Fox Cabane offered a groundbreaking approach to becoming more charismatic. Now she teams up with Judah Pollack to reveal how anyone can train their brain to have more eureka insights. The creative mode in your brain is like a butterfly. It's beautiful and erratic, hard to catch and highly valued as a result. If you want to capture it, you need a net. Enter the executive mode, the task-oriented network in your brain that help you tie your shoes, run a meeting, or pitch a client. To succeed, you need both modes to work together--your inner butterfly to be active and free, but your inner net to be ready to spring at the right time and create that "aha!" moment. But is there any way to trigger these insights, beyond dumb luck? Thanks to recent neuroscience discoveries, we can now explain these breakthrough moments--and also induce them through a series of specific practices. It turns out there's a hidden pattern to all these seemingly random breakthrough ideas. From Achimedes' iconic moment in the bathtub to designer Adam Cheyer's idea for Siri, accidental breakthroughs throughout history share a common origin story. In this book, you will learn to master the skills that will transform your brain into a consistent generator of insights. Drawing on their extensive coaching and training practice with top Silicon Valley firms, Cabane and Pollack provide a step-by-step process for accessing the part of the brain that produces breakthroughs and systematically removing internal blocks. Their tactics range from simple to zany, such as: · Imagine an alternate universe where gravity doesn’t exist, and the social and legal rules that govern it. · Map Disney’s Pocahontas story onto James Cameron’s Avatar. · Rid yourself of imposter syndrome through mental exercises. · Literally change your perspective by climbing a tree. · Stimulate your butterfly mode by watching a foreign film without subtitles. By trying the exercises in this book, readers will emerge with a powerful new capacity for breakthrough thinking.
Download or read book The Butterfly Book written by William Jacob Holland and published by . This book was released on 1908 with total page 596 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Stokes Butterfly Book written by Donald Stokes and published by Little, Brown. This book was released on 1991-10-17 with total page 96 pages. Available in PDF, EPUB and Kindle. Book excerpt: Copiously illustrated with maps, line drawings, and full-color photographs, this large format paperback book contains the essential information that backyard nature enthusiasts want and need -- to attract butterflies to their yards.
Download or read book The Family Butterfly Book written by Rick Mikula and published by Storey Publishing. This book was released on 2000 with total page 166 pages. Available in PDF, EPUB and Kindle. Book excerpt: A guide to creating habitats suitable for butterflies offers advice on growing host and nectar plants, building nets and cages, and caring for and feeding butterflies, and provides identification clues for various species.
Download or read book The Butterfly Garden written by Dot Hutchison and published by Sterling Mystery Series. This book was released on 2017 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Originally published: Amazon Publishing, 2016.
Download or read book The Butterfly Groove written by Jessica Barraco and published by Simon and Schuster. This book was released on 2015-08-04 with total page 198 pages. Available in PDF, EPUB and Kindle. Book excerpt: A decade after twelve-year-old Jessica loses her mother, Dianne, to cancer complications, she finds herself curious about Dianne’s mysterious youth. Armed with a journalism degree, Jessica sets out on a quest to find two of Dianne’s former lovers, an old ballroom dance partner and a Vietnam war hero, along with anyone else who can tell her about Dianne. The Butterfly Groove features Jessica’s journalistic approach complemented by reimagined portions of Dianne’s life. Part mystery, part coming-of-age story across decades, this memoir is a heartwarming exploration of how our pasts tell our truths, and how love survives us all.
Download or read book A Butterfly Is Patient written by Dianna Hutts Aston and published by Chronicle Books. This book was released on 2013-08-20 with total page 35 pages. Available in PDF, EPUB and Kindle. Book excerpt: The creators of the award-winning An Egg Is Quiet and A Seed Is Sleepy have teamed up again to create this gorgeous and informative introduction to the world of butterflies. From iridescent blue swallowtails and brilliant orange monarchs to the worlds tiniest butterfly (Western Pygmy Blue) and the largest (Queen Alexandra's Birdwing), an incredible variety of butterflies are celebrated here in all of their beauty and wonder. Perfect for a child's bedroom bookshelf or for a classroom reading circle! Plus, this is the fixed format version, which looks almost identical to the print edition.
Download or read book Butterfly written by Norie Huddle and published by . This book was released on 1990-04-01 with total page 48 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book The Butterfly Counting Book written by Jerry Pallotta and published by . This book was released on 1998 with total page 20 pages. Available in PDF, EPUB and Kindle. Book excerpt: Introduces some of the characteristics of different butterflies.
Download or read book The Butterfly Girl written by Rene Denfeld and published by HarperCollins. This book was released on 2019-10-01 with total page 220 pages. Available in PDF, EPUB and Kindle. Book excerpt: “A heartbreaking, finger-gnawing, and yet ultimately hopeful novel by the amazing Rene Denfeld.” —Margaret Atwood, via Twitter After captivating readers in The Child Finder, Naomi—the investigator with an uncanny ability for finding missing children—returns, trading snow-covered woods for dark, gritty streets on the search for her missing sister in a city where young, homeless girls have been going missing and turning up dead. From the highly praised author of The Child Finder and The Enchanted comes The Butterfly Girl, a riveting novel that ripples with truth, exploring the depths of love and sacrifice in the face of a past that cannot be left dead and buried. A year ago, Naomi, the investigator with an uncanny ability for finding missing children, made a promise that she would not take another case until she finds the younger sister who has been missing for years. Naomi has no picture, not even a name. All she has is a vague memory of a strawberry field at night, black dirt under her bare feet as she ran for her life. The search takes her to Portland, Oregon, where scores of homeless children wander the streets like ghosts, searching for money, food, and companionship. The sharp-eyed investigator soon discovers that young girls have been going missing for months, many later found in the dirty waters of the river. Though she does not want to get involved, Naomi is unable to resist the pull of children in need—and the fear she sees in the eyes of a twelve-year old girl named Celia. Running from an abusive stepfather and an addict mother, Celia has nothing but hope in the butterflies—her guides and guardians on the dangerous streets. She sees them all around her, tiny iridescent wisps of hope that soften the edges of this hard world and illuminate a cherished memory from her childhood—the Butterfly Museum, a place where everything is safe and nothing can hurt her. As danger creeps closer, Naomi and Celia find echoes of themselves in one another, forcing them each to consider the question: Can you still be lost even when you’ve been found? But will they find the answer too late?
Download or read book What is a Butterfly written by Chris Arvetis and published by . This book was released on 1987 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Simple words and colorful pictures to explain butterflies.
Download or read book The Caterpillar and the Butterfly written by Michael Rosenblum and published by Austin Macauley Publishers. This book was released on 2021-02-26 with total page 19 pages. Available in PDF, EPUB and Kindle. Book excerpt: From Michael Rosenblum, the bestselling author of Happily Ever Always: A Guide to Personal Transformation, Security, Confidence, and Healthy Self, comes a debut book for beginning readers. This ageless story introduces us to a caterpillar named “Fear”. Fear is afraid of everything – the other critters who share the garden, lightning storms, being bullied and making new friends. A chance encounter with a wise butterfly named “Faith” helps Fear find the courage within to experience the world in a bolder and more joy-filled way. Rosenblum’s message for children is simple yet profound: fear is just faith turned inside out. “Children will realize that changing fear to faith is up to them as they explore this magical story. Bravo, Michael Rosenblum!” Dr. Kathleen Hagstrom Principal Walt Disney Magnet School Chicago Public Schools
Download or read book The Butterfly House written by Katrine Engberg and published by Simon and Schuster. This book was released on 2021-01-05 with total page 352 pages. Available in PDF, EPUB and Kindle. Book excerpt: Detectives Jeppe Kørner and Anette Werner race to solve a series of sordid murders linked to some of the most vulnerable patients in a Danish hospital in this sequel to the #1 international bestseller The Tenant that is “brimming with personality, eccentric characters, and plenty of mystery and intrigue” (Crime by the Book). Hospitals are supposed to be places of healing. But in the coronary care unit at one of Copenhagen’s leading medical centers, a nurse fills a syringe with an overdose of heart medication and stealthily enters the room of an older male patient. Six days earlier, a paperboy on his route in central Copenhagen stumbles upon a macabre find: the naked body of a dead woman, lying in a fountain with arms marked with small incisions. Cause of death? Exsanguination—the draining of all the blood in her body. Copenhagen investigator Jeppe Kørner, recovering from a painful divorce and in the throes of a new relationship, takes on the case. His partner, Anette Werner, now on maternity leave after an unexpected pregnancy, is restless at home with a demanding newborn and an equally demanding husband. While Jeppe pounds the streets looking for answers, Anette decides to do a little freelance sleuthing. But operating on her own exposes her to dangers she can’t even begin to fathom. As the “thrillingly nerve-racking” (Shelf Awareness) investigation ventures into dark corners, it uncovers the shockingly depraved greed that festers beneath the surface of caregiving institutions—and what Jeppe and Anette discover will turn their blood as cold as ice…
Download or read book Taming the Search and Switch Customer written by Jill Griffin and published by John Wiley and Sons. This book was released on 2009-03-25 with total page 277 pages. Available in PDF, EPUB and Kindle. Book excerpt: Praise for Taming the Search-and-Switch Customer "What an excellent wake-up call! Your company's most valuable asset your loyal customers have more tools than ever to compare you to competitors and switch. Griffin does an excellent job identifying the risks to customer loyalty in an environment of immediate and abundant information, and defines a path to earn loyalty through delivery of enhanced value in the eyes of your customers. A truly important premise to building and maintaining a successful business."? Gerald Evans, president, Hanes Brands Supply Chain and Asia Business Development "In this dynamic treatise on customer retention, Jill Griffin, The Loyalty Maker, provides updated solutions to meet today's challenge of changing consumer shopping habits. A must-read for all retailers and wholesalers." Britt Jenkins, chairman of the board, Tandy Brand Accessories, Inc. "Mandatory reading for anyone who manages customer loyalty. A truly thought-provoking read!" Timothy Keiningham, global chief strategy officer, executive vice president, IPSOS Loyalty "Every company is in the service business now, whether they realize it or not. Jill's book is a great start on how to make your service experiences better than they are today." Robert Stephen, founder, The Geek Squad "In today's Googlized marketplace, Taming the Search-and-Switch Customer is a must-read." Ken DeAngelis, general partner, Austin Ventures "Griffin is pure loyalty genius!" Kelly Cook, vice president, Customer Engagement/CRM, Waste Management
