Download or read book The Best NOC and Service Desk Operations BOOK EVER written by Erick Simpson and published by . This book was released on 2009-10-01 with total page 486 pages. Available in PDF, EPUB and Kindle. Book excerpt: The fourth publication in MSP University's bestselling Managed Services series reveals how to build, staff, and maintain a NOC and Service Desk effectively and profitably, along with best practices and techniques to increase efficiencies and net profits for these critical service delivery business units.
Download or read book The Best Damn Cybercrime and Digital Forensics Book Period written by Jack Wiles and published by Syngress. This book was released on 2011-04-18 with total page 736 pages. Available in PDF, EPUB and Kindle. Book excerpt: Electronic discovery refers to a process in which electronic data is sought, located, secured, and searched with the intent of using it as evidence in a legal case. Computer forensics is the application of computer investigation and analysis techniques to perform an investigation to find out exactly what happened on a computer and who was responsible. IDC estimates that the U.S. market for computer forensics will be grow from $252 million in 2004 to $630 million by 2009. Business is strong outside the United States, as well. By 2011, the estimated international market will be $1.8 billion dollars. The Techno Forensics Conference has increased in size by almost 50% in its second year; another example of the rapid growth in the market. This book is the first to combine cybercrime and digital forensic topics to provides law enforcement and IT security professionals with the information needed to manage a digital investigation. Everything needed for analyzing forensic data and recovering digital evidence can be found in one place, including instructions for building a digital forensics lab. * Digital investigation and forensics is a growing industry * Corporate I.T. departments investigating corporate espionage and criminal activities are learning as they go and need a comprehensive guide to e-discovery * Appeals to law enforcement agencies with limited budgets
Download or read book The Best I T Service Delivery BOOK EVER written by Erick Simpson and published by Intelligent Enterprise. This book was released on 2008-09-01 with total page 576 pages. Available in PDF, EPUB and Kindle. Book excerpt: The third publication in MSP University's bestselling Managed Services Series, this edition covers all aspects of delivering I.T. and technical services to end-customers through four types of service delivery models.
Download or read book International Asia Conference on Industrial Engineering and Management Innovation IEMI2012 Proceedings written by Ershi Qi and published by Springer Science & Business Media. This book was released on 2013-05-29 with total page 1666 pages. Available in PDF, EPUB and Kindle. Book excerpt: The International Conference on Industrial Engineering and Engineering Management is sponsored by the Chinese Industrial Engineering Institution, CMES, which is the only national-level academic society for Industrial Engineering. The conference is held annually as the major event in this arena. Being the largest and the most authoritative international academic conference held in China, it provides an academic platform for experts and entrepreneurs in the areas of international industrial engineering and management to exchange their research findings. Many experts in various fields from China and around the world gather together at the conference to review, exchange, summarize and promote their achievements in the fields of industrial engineering and engineering management. For example, some experts pay special attention to the current state of the application of related techniques in China as well as their future prospects, such as green product design, quality control and management, supply chain and logistics management to address the need for, amongst other things low-carbon, energy-saving and emission-reduction. They also offer opinions on the outlook for the development of related techniques. The proceedings offers impressive methods and concrete applications for experts from colleges and universities, research institutions and enterprises who are engaged in theoretical research into industrial engineering and engineering management and its applications. As all the papers are of great value from both an academic and a practical point of view, they also provide research data for international scholars who are investigating Chinese style enterprises and engineering management.
Download or read book Securing Office 365 written by Matthew Katzer and published by Apress. This book was released on 2019-01-24 with total page 649 pages. Available in PDF, EPUB and Kindle. Book excerpt: Understand common security pitfalls and discover weak points in your organization’s data security, and what you can do to combat them. This book includes the best approaches to managing mobile devices both on your local network and outside the office. Data breaches, compliance fines, and distribution of personally identifiable information (PII) without encryption or safeguards place businesses of all types at risk. In today’s electronic world, you must have a secure digital footprint that is based on business processes that are designed to protect information. This book is written for business owners, chief information security officers (CISO), and IT managers who want to securely configure Office 365. You will follow the Microsoft cybersecurity road map through a progressive tutorial on how to configure the security services in Office 365 to protect and manage your business. What You’ll Learn Manage security with the Azure Security Center and the Office 365 Compliance Center Configure information protection for document and electronic communicationsMonitor security for your business in the cloudUnderstand Mobile Application Management (MAM) and Mobile Device Management (MDM) Prevent data loss in Office 365 Configure and manage the compliance manager tools for NIST and GDPR Who This Book Is For IT managers and compliance and cybersecurity officers who have responsibility for compliance and data security in their business
Download or read book Network Maintenance and Troubleshooting Guide written by Neal Allen and published by Pearson Education. This book was released on 2009-10-18 with total page 952 pages. Available in PDF, EPUB and Kindle. Book excerpt: Network Maintenance and Troubleshooting Guide Field-Tested Solutions for Everyday Problems, Second Edition Neal Allen The 100% practical, real-world guide to anticipating, finding, and solving network problems—fast! Real-life networks don’t always behave “by the book.” Troubleshooting them requires practical intuition that normally comes only with experience. In this book, Fluke Networks’ Neal Allen brings together all that hard-won, hands-on insight: everything you need to discover what’s really happening in your network, so you can anticipate and fix problems before users even notice them. Writing for network technicians and administrators at all levels, Allen presents an approach to troubleshooting that has been proven in networks of all kinds, no matter how complex. He introduces indispensable triage and troubleshooting techniques for everything from copper and fiber cabling to IPv6, and presents unparalleled guidance on identifying and resolving problems at the MAC Layer. He illustrates his advice with diagrams, tables, and screen captures from Fluke Networks’ market-leading instruments. Throughout this book, Allen also offers practical summaries of each of today’s core networking technologies, making it an ideal complement to any network certification study guide. Coverage includes Using the OSI model to more efficiently troubleshoot networks layer by layer Copper and fiber-optic cabling: theory, operation, and troubleshooting Media Access Control (MAC) Layer: Ethernet theory and operation Identifying and resolving problems related to IPv4 and IPv6 protocols Preventing problems before they occur Discovering device behavior Troubleshooting switches Using a protocol analyzer more successfully Creating network documentation that helps you more efficiently prevent and resolve problems Road tested by thousands of Fluke Networks customers, this book’s first edition became the best-kept secret resource for sysadmins, netadmins, and support technicians fortunate enough to discover it. Now, Allen has thoroughly updated his classic for today’s networks. If you’re responsible for maintaining one of those networks, you’ll find this new Second Edition even more indispensable. Neal Allen is a senior staff engineer in the Fluke Networks’ Technical Assistance Center (TAC) focusing on escalated problems. He has been involved in designing, installing, and troubleshooting networks for nearly 20 years. Allen has served on Interop’s trade show Network Operations Center (NOC) team since 1993, troubleshooting show-floor problems at the Las Vegas and Atlanta Interop trade shows, and helped support and troubleshoot the network for the 1996 Atlanta Olympic Games. His responsibilities currently include product feature specification and beta testing, remote and onsite problem solving, and providing training and sales support worldwide. informit.com/aw Cover design by Louisa Adair Cover photography from Image Source / Getty Images
Download or read book Managing Business and Service Networks written by Lundy Lewis and published by Springer Science & Business Media. This book was released on 2005-12-07 with total page 291 pages. Available in PDF, EPUB and Kindle. Book excerpt: Most everything in our experience requires management in some form or other: our gardens, our automobiles, our minds, our bodies, our love lives, our businesses, our forests, our countries, etc. Sometimes we don’t call it “management” per se. We seldom talk about managing our minds or automobiles. But if we think of management in terms of monitoring, maintaining, and cultivating with respect to some goal, then it makes sense. We certainly monitor an automobile, albeit unconsciously, to make sure that it doesn’t exhibit signs of trouble. And we certainly try to cultivate our minds. This book is about managing networks. That itself is not a new concept. We’ve been managing the networks that support our telephones for about 100 years, and we’ve been managing the networks that support our computers for about 20 years. What is new (and what motivated me to write this book) is the following: (i) the enormous advancements in networking technology as we transition th st from the 20 century to the 21 century, (ii) the increasing dependence of human activities on networking technology, and (iii) the commercialization of services that depend on networking technology (e.g., email and electronic commerce).
Download or read book The Best I T Sales and Marketing BOOK EVER written by Erick Simpson and published by Intelligent Enterprise. This book was released on 2007 with total page 474 pages. Available in PDF, EPUB and Kindle. Book excerpt: Simpson focuses squarely on one of the most challenging aspects of running a successful I.T. Drawing upon MSP University's experience in helping partners across the country transition to an annuity-based, proactive managed service delivery model, each phase of the I.T.
Download or read book Ten Strategies of a World Class Cybersecurity Operations Center written by Carson Zimmerman and published by . This book was released on 2014-07-01 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: Ten Strategies of a World-Class Cyber Security Operations Center conveys MITRE's accumulated expertise on enterprise-grade computer network defense. It covers ten key qualities of leading Cyber Security Operations Centers (CSOCs), ranging from their structure and organization, to processes that best enable smooth operations, to approaches that extract maximum value from key CSOC technology investments. This book offers perspective and context for key decision points in structuring a CSOC, such as what capabilities to offer, how to architect large-scale data collection and analysis, and how to prepare the CSOC team for agile, threat-based response. If you manage, work in, or are standing up a CSOC, this book is for you. It is also available on MITRE's website, www.mitre.org.
Download or read book Telecom 101 written by Eric Coll and published by Teracom Training Institute. This book was released on 2022-04-27 with total page 548 pages. Available in PDF, EPUB and Kindle. Book excerpt: Packed with information, authoritative, up to date, covering all major topics - and written in plain English - Telecom 101 is an invaluable textbook and day-to-day reference on telecommunications for non-engineers. Telecom 101 covers the technologies, the players, the products and services, jargon and buzzwords, and most importantly, the underlying ideas... and how it all fits together. This is the best comprehensive book on telecommunications available anywhere: based on the course materials for Teracom's famous instructor-led Course 101 Broadband, Telecom, Datacom and Networking for Non-Engineers, the selection of content, its order, timing and pacing has been tuned and refined over years to effectively define and deliver the core set of technical knowledge needed by anyone serious in the telecom business today. In one book, you get consistency, completeness and unbeatable value: a wealth of clear, concise, organized knowledge, impossible to find in one place anywhere else! Our approach can be summed up with a simple philosophy: Start at the beginning. Progress in a logical order. Build one concept on top of another. Finish at the end. Avoid jargon. Speak in plain English. Bust the buzzwords, demystify jargon, and cut through doubletalk. Fill in the gaps, build a solid base of knowledge, put a structure in place and show how everything fits together... knowledge and understanding that lasts a lifetime. Many chapters of Telecom 101 are like self-contained reference books on specific topics; get all of these topics bound in one volume for one low price. Compare this to hunting down and paying for multiple books by different authors that may or may not cover what you need to know- and you'll agree this is a very attractive deal. Telecom 101 is your go-to telecom resource covering all major topics: • The modern Broadband Converged IP Telecom Network • Telecom fundamentals: modems and multiplexing • Network fundamentals: packets and frames, TCP ports, MPLS • Internet fundamentals: ISPs, DNS, cloud computing, web services, data centers • Telecom services: residential, business, wholesale • Digital media: digitized voice, video, images, quantities, text • VoIP fundamentals: system components, voice in packets, SIP, softswitches, gateways • Wireless: spectrum, mobile networks, LTE, 5G, broadband wireless, Wi-Fi, satellite • Fiber: fundamentals, wavelengths, DWDM, Optical Ethernet, fiber to the premise • Copper: the PSTN, analog, POTS, DSL, Hybrid Fiber-Coax, LAN cables • Equipment: routers, Layer 2 switches, call managers / softswitches, legacy CO switches and PBXs, gateways • The OSI Model: the Layers, their purpose, implementation, how protocol stacks work • Ethernet, LANs and VLANs: MAC addresses, MAC frames, Layer 2 switches, VLANs • IP: public and private IP addresses, subnets, routers, DHCP, NAT, IPv6 • MPLS and Carrier Networks: Service Level Agreements, virtual circuits, business VPNs, Class of Service • Wrapping up: Technology deployment steps, analysis, design, implementation, The Future Telecom 101 is the course materials for Course 101, allowing study and review of topics before attending a course, and a valuable desk reference after. Telecom 101 is also the course book and study guide for the TCO Certified Telecommunications Analyst (CTA) telecommunications certification. Telecom 101 is also an economical and convenient way to self-study... these are the materials to an instructor-led course that costs $1895 to attend. Written by our top instructor, Eric Coll, M.Eng., Telecom 101 contains decades of knowledge and learning distilled and organized into an invaluable study guide and practical day-to-day reference for non-engineers: career- and productivity-enhancing training... an investment in life-long knowledge that will be repaid many times over. Join thousands of satisfied customers. Get your copy today! ★★★★★ "Best Book on the Market for Telecom, 6 stars" - Amazon Customer review (amazon.com/gp/customer-reviews/RPXAC8JZL8Y6D)
Download or read book Security Operations Center written by Joseph Muniz and published by Cisco Press. This book was released on 2015-11-02 with total page 658 pages. Available in PDF, EPUB and Kindle. Book excerpt: Security Operations Center Building, Operating, and Maintaining Your SOC The complete, practical guide to planning, building, and operating an effective Security Operations Center (SOC) Security Operations Center is the complete guide to building, operating, and managing Security Operations Centers in any environment. Drawing on experience with hundreds of customers ranging from Fortune 500 enterprises to large military organizations, three leading experts thoroughly review each SOC model, including virtual SOCs. You’ll learn how to select the right strategic option for your organization, and then plan and execute the strategy you’ve chosen. Security Operations Center walks you through every phase required to establish and run an effective SOC, including all significant people, process, and technology capabilities. The authors assess SOC technologies, strategy, infrastructure, governance, planning, implementation, and more. They take a holistic approach considering various commercial and open-source tools found in modern SOCs. This best-practice guide is written for anybody interested in learning how to develop, manage, or improve a SOC. A background in network security, management, and operations will be helpful but is not required. It is also an indispensable resource for anyone preparing for the Cisco SCYBER exam. · Review high-level issues, such as vulnerability and risk management, threat intelligence, digital investigation, and data collection/analysis · Understand the technical components of a modern SOC · Assess the current state of your SOC and identify areas of improvement · Plan SOC strategy, mission, functions, and services · Design and build out SOC infrastructure, from facilities and networks to systems, storage, and physical security · Collect and successfully analyze security data · Establish an effective vulnerability management practice · Organize incident response teams and measure their performance · Define an optimal governance and staffing model · Develop a practical SOC handbook that people can actually use · Prepare SOC to go live, with comprehensive transition plans · React quickly and collaboratively to security incidents · Implement best practice security operations, including continuous enhancement and improvement
Download or read book System Center 2012 Operations Manager Unleashed written by Kerrie Meyler and published by Pearson Education. This book was released on 2013 with total page 1525 pages. Available in PDF, EPUB and Kindle. Book excerpt: 'System Center Operations Manager 2012 Unleashed' joins Sams' market-leading series of books on Microsoft's System Center product suite: books that have achieved go-to status amongst IT implementers and administrators worldwide. The book provides coverage of planning, installation, and migration; configuration; and much more --
Download or read book Agriculture Rural Development Food and Drug Administration and Related Agencies Appropriations for 2012 written by United States. Congress. House. Committee on Appropriations. Subcommittee on Agriculture, Rural Development, Food and Drug Administration, and Related Agencies and published by . This book was released on 2011 with total page 994 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book The Guide to a Successful Managed Services Practice written by Erick Simpson and published by Intelligent Enterprise. This book was released on 2006-08-01 with total page 324 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Guide to a Successful Managed Services Practice applies some of the most innovative and highly effective Managed Services techniques ever developed, and proven to increase long-term predictable revenue, thereby increasing an IT Organization's value. Leverage MSP University's successful Managed Services concepts - 3 Killer Managed Services deliverables - A Unique Managed Services Sales Process so successful that Clients can't resist signing your Agreements - Pricing your Managed Services deliverables for Maximum Profit - What to do after your Client is sold - Advanced Annuity-Based revenue philosophies. The Guide to a Successful Managed Services Practice includes everything you'll need to: - Transition to a successful, Annuity-Based Managed Services model and Evaluate your existing Clients and calculate what they'll be worth on a Monthly and Yearly basis when converted to Managed Services - Successfully market and sell Managed Services to new Clients - Increase your organization's overall value by transitioning to an Annuity-based Service Delivery model. *Includes nearly 30 downloadable Managed Services Business, Technical, Sales and Marketing Tools, Forms and Collateral! *Bonus: 4 Business-Winning PowerPoint Presentations! *Extra Special Bonus: Recorded Managed Services Webcast download included!
Download or read book Network Management Fundamentals written by Alexander Clemm and published by Fundamentals. This book was released on 2007 with total page 560 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides you with an accessible overview of network management covering management not just of networks themselves but also of services running over those networks. It also explains the different technologies that are used in network management and how they relate to each other.--[book cover].
Download or read book The Best Damn Firewall Book Period written by Syngress and published by Elsevier. This book was released on 2003-10-16 with total page 1329 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is essential reading for anyone wanting to protect Internet-connected computers from unauthorized access. Coverage includes TCP/IP, setting up firewalls, testing and maintaining firewalls, and much more. All of the major important firewall products are covered including Microsoft Internet Security and Acceleration Server (ISA), ISS BlackICE, Symantec Firewall, Check Point NG, and PIX Firewall. Firewall configuration strategies and techniques are covered in depth. The book answers questions about firewalls, from How do I make Web/HTTP work through my firewall? To What is a DMZ, and why do I want one? And What are some common attacks, and how can I protect my system against them? The Internet's explosive growth over the last decade has forced IT professionals to work even harder to secure the private networks connected to it—from erecting firewalls that keep out malicious intruders to building virtual private networks (VPNs) that permit protected, fully encrypted communications over the Internet's vulnerable public infrastructure. The Best Damn Firewalls Book Period covers the most popular Firewall products, from Cisco's PIX Firewall to Microsoft's ISA Server to CheckPoint NG, and all the components of an effective firewall set up. Anything needed to protect the perimeter of a network can be found in this book. - This book is all encompassing, covering general Firewall issues and protocols, as well as specific products. - Anyone studying for a security specific certification, such as SANS' GIAC Certified Firewall Analyst (GCFW) will find this book an invaluable resource. - The only book to cover all major firewall products from A to Z: CheckPoint, ISA Server, Symatec, BlackICE, PIX Firewall and Nokia.
Download or read book Routing TCP IP written by Jeff Doyle and published by Cisco Press. This book was released on 1998 with total page 1070 pages. Available in PDF, EPUB and Kindle. Book excerpt: This core textbook will take the reader from a basic understanding of routers and routing protocols through a detailed examination of each of the IP routing protocols. Techniques for designing networks which efficiently utilize and integrate these protocols will be discussed in great detail.
