Download or read book Measuring Quality in Planning written by Matthew Carmona and published by Routledge. This book was released on 2004-09-09 with total page 456 pages. Available in PDF, EPUB and Kindle. Book excerpt: The question of how to measure the quality and effectiveness of the output of the planning process is a current major debate. This book deals with issues of defining quality, public sector management, the use of indicators and the planning process.

Download or read book Managing Change in the Public Services written by Mike Wallace and published by John Wiley & Sons. This book was released on 2009-02-09 with total page 248 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book explores the management of change to improve publicservice effectiveness. It breaks new ground in addressing whypublic service change is becoming increasingly complex to manage,how people cope with this new complexity, what implications arisefor improving policy and practice, and which avenues for furtherresearch and theory-building look particularly promising. The contributors are all leading researchers from the USA,Canada and the UK. Together they provide a synthesis ofstate-of-the-art thinking on the complex change process inAnglo-American contexts, policy-making for public service reformthat generates managerial complexity, and practice in serviceorganizations to improve provision. Special reference is made toeducation and health: the largest and most complex of the publicservices. The analysis has wider relevance for other publicservices and national contexts. Managing Change in the Public Services is essentialreading for all concerned with public service improvement - leadersand managers in service organizations, administrators, trainers,advisers and consultants who support the management of change,policy-makers and public servants, and advanced course students andacademics. The book also offers general insights for the theory andpractice of managing organizational and systemic change.

Download or read book Torkildsen s Sport and Leisure Management written by George Torkildsen and published by Routledge. This book was released on 2005-05-06 with total page 596 pages. Available in PDF, EPUB and Kindle. Book excerpt: For this new edition the book has been completely revised, bringing the subject up to date in line with recent developments. Key changes address issues surrounding government policy and public sector leisure provision, the National Lottery, global conditions such as the world economic climate and the European Union, and communication and travel advances. New content also covers: play, recreation, leisure and the needs of people leisure trends, planning and government the legacy of CCT and the introduction of Best Value management, training and operational aspect of Leisure & Recreation management Leisure and Recreation Management deals with the theory of leisure studies as well as the day-to-day practicalities of managing sport, leisure and recreation facilities, ensuring this book's continued success as a student textbook and a guide for the practitioner.

Download or read book Building a Successful Customer service Culture written by Maxine Melling and published by Facet Publishing. This book was released on 2002 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: As libraries move into the 21st century, quality management has become a key focus of the effort to create a service culture that meets - and indeed exceeds - customer requirements. The language of customer service has become common in the library and information sector, as have many of the techniques associated with the provision of customer-focused services. However, there is a danger that customer service may be seen as a 'bolt on' to existing core provision in the form of feedback mechanisms, information leaflets and customer-training sessions. One of the challenges facing managers is to go beyond the acknowledgement of the importance of a customer focus, and to develop an understanding of how this focus can be embedded in the culture of their services via strategic and operational management. This new management guide addresses this challenge. Contributed by LIS professionals with extensive experience in the management of public and academic services, each chapter presents a good practice guide to an element of strategic or operational management with the customer placed at centre stage: the users' perspective; planning and policy making; leadership and management; human resource planning; marketing as a tool for LIS managers; assuring quality; planning buildings for customers and services; developing a service culture through partnerships; virtual service. Readership: This book is essential reading for managers of library and information services from senior to team managers, and also for all those involved in devising strategy and policy for staff and service development. It is relevant to libraries and information services in any area of the world.

Download or read book Partnerships Between Health and Local Government written by Stephanie Snape and published by Psychology Press. This book was released on 2004 with total page 172 pages. Available in PDF, EPUB and Kindle. Book excerpt: Focusing on the relationships between health services and local government, particularly since New Labour's rise to power in 1997, this collection of essays provides a historical overview of joint working, explores key theoretical issues, and draws

Download or read book Leisure and Recreation Management written by George Torkildsen and published by Psychology Press. This book was released on 2005 with total page 600 pages. Available in PDF, EPUB and Kindle. Book excerpt: 'Leisure and Recreation Management' is essential reading for anyone interested in exploring both the theory and the practicalities of managing leisure and recreational facilities.

Download or read book Public Service Improvement written by Martin Steve and published by Routledge. This book was released on 2013-09-13 with total page 197 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is an excellent new contribution to current academic and policy debates, and will be of great interest internationally to all students, researchers, public sector managers and policy makers. The improvement of public services has become a key priority for all the main political parties in the UK. Recent years have witnessed large, real terms increases in spending on public services and a plethora of new initiatives designed to drive up standards in the Heath Service, schools, the police and local government. As part of this broader picture the Government has launched major reforms that it hopes will transform local authority performance. Councils have had to develop new ways of delivering services. They have been under pressure to achieve 'stretch targets' and to work in partnership with other local agencies to provide more 'joined up' services. More recently ministers have also stepped up the pressure on them to achieve major efficiency savings through better procurement and working practices. To date relatively little has been written about these developments. This book fills this gap by bringing togther authoritative analysis of current reforms ythrough speically commisioned chapters by leading researchers, policy makers and practitioners who have been closely involved in the development and implementation of these policies. This book was previously published as a special issue of Local Government Studies.

Download or read book Effective LEAs and School Improvement written by Martyn Cribb and published by Routledge. This book was released on 2006-09-07 with total page 196 pages. Available in PDF, EPUB and Kindle. Book excerpt: Effective LEAs and School Improvement examines the ways in which Local Education Authorities can support and challenge schools to raise educational standards. The book includes case studies of effective LEAs and interludes from heads and governors on their experience of working with LEAs. Effective LEAs and School Improvement enables Local Education Authorities to learn from existing good practice and to reflect upon their current situation and plan ahead to meet future demands. It is essential reading for all LEAs concerned with raising educational standards.

Download or read book The Green Book written by Duncan Brack and published by Biteback Publishing. This book was released on 2013-03-08 with total page 500 pages. Available in PDF, EPUB and Kindle. Book excerpt: Leading Liberal Democrats and policy experts re-examine their political approach and propose a radical new direction for the party, setting the agenda for the next election and beyond. The Green Book cogently argues that a low-carbon economy and environmental investments are the best way to escape from sluggish growth, create new jobs and share prosperity. It is a clarion call for Liberal Democrats to treat the environmental crisis as a core challenge of economic policy, not a discrete problem. Policies that protect and enhance the natural world - on which our economy and society ultimately depend for our health, well-being and prosperity - should be the driving force behind the party's programme. Furthermore, green policies can provide a vital, clear and popular distinction between Liberal Democrats and Conservatives at the next election. The Green Book offers a challenge to current Liberal Democrat thinking - and stimulating reading to anyone who cares about the environment and the future of the British economy.

Download or read book Building a Competitive Public Sector with Knowledge Management Strategy written by Al-Bastaki, Yousif and published by IGI Global. This book was released on 2013-08-31 with total page 514 pages. Available in PDF, EPUB and Kindle. Book excerpt: Organizational strategies in the public sector are constantly changing and growing. In order for organizations to remain successful and competitive, they must ensure that the stream of knowledge is managed effectively. Building a Competitive Public Sector with Knowledge Management Strategy explores different practices and theories of knowledge management, providing an efficient way of sustaining knowledge to improve organizational learning and enhance company performance. By intelligently analyzing current research, this publication is beneficial to managers, practitioners, and researchers interested in increasing their knowledge management strategies in the public sector.

Download or read book Innovations in Government written by Sandford F. Borins and published by Brookings Institution Press. This book was released on 2009-12-01 with total page 245 pages. Available in PDF, EPUB and Kindle. Book excerpt: A Brookings Institution Press and Ash Center for Democratic Governance and Innovation publication The Innovations in American Government Awards Program began in 1985 with a grant from the Ford Foundation to the Kennedy School of Government at Harvard to conduct a program of awards for innovations in state and local government. The foundation's objective was ambitious and, in an era of "government is the problem" rhetoric, determinedly proactive. It sought to counter declining public confidence in government by highlighting innovative and effective programs. Over twenty years later, research, recognition, and replication are the source of the program's continuing influence and its vitality. What is the future of government innovation? How can innovation enhance the quality of life for citizens and strengthen democratic governance? Innovations in Government: Research, Recognition, and Replication answers these questions by presenting a comprehensive approach to advancing the practice and study of innovation in government. The authors discuss new research on innovation, explore the impact of several programs that recognize innovation, and consider challenges to the replication of innovations. Contributors include Eugene Bardach (University of California–Berkeley), Robert Behn (Harvard University), John D. Donahue (Harvard University), Marta Ferreira Santos Farah (Center for Public Administration and Government, Fundação Getulio Vargas), Archon Fung (Harvard University), Jean Hartley (University of Warwick), Steven Kelman (Harvard University), Gowher Rizvi (Ash Institute for Democratic Governance and Innovation, Harvard University), Peter Spink (Center for Public Administration and Government, Fundação Getulio Vargas), and Jonathan Walters (Governing).

Download or read book Post War Homelessness Policy in the UK written by Jamie Harding and published by Springer. This book was released on 2019-08-14 with total page 245 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book discusses homelessness policy in the UK from 1945 to 2019. It identifies five key factors that have driven policy: the favoured explanations for homelessness, distinctions between different groups of homeless people, demand for social rented housing, geographical differences and the forms of prevention preferred by policy makers. The account analyses how these factors have influenced key pieces of legislation such as the 1948 National Assistance Act, the 1977 Housing (Homeless Persons) Act and the 2002 Homelessness Act. It also identifies the key issues that policy has sought to address at different times, including children being taken into care because of their parents’ homelessness, rough sleeping, the use of bed and breakfast hotels as temporary accommodation, social exclusion and welfare reform. In addition to published sources and archival material, the book draws on the experiences of two former Ministers and other key figures in the development of homelessness policy.

Download or read book Landlord and Tenant Law written by Susan Bright and published by Bloomsbury Publishing. This book was released on 2006-10-11 with total page 326 pages. Available in PDF, EPUB and Kindle. Book excerpt: This unique collection of essays, written by leading practitioners, policy makers and academics, looks at patterns of landlord and tenant law: past, present and future. Each sector is explored - commercial, long residential, housing, and agricultural - by taking a look backwards and forwards. The chapters explore the role that legislative, judicial, and policy developments, and market forces have played, and will continue to play, in shaping the law. Two chapters are devoted to the seminal case of Street v Mountford and its contemporary significance. A comparison is also made with the position in Australia and the United States. The book provides a scholarly reflection on the principles of leasehold law that will be of interest to practitioners, academics, and students of landlord and tenant law.

Download or read book Climate Change written by Great Britain: Department for Environment, Food and Rural Affairs and published by The Stationery Office. This book was released on 2006-03-28 with total page 214 pages. Available in PDF, EPUB and Kindle. Book excerpt: This programme sets out the Government's policies and priorities for action on climate change in the UK and internationally. The first section examines the nature and scale of the challenge posed by climate change. It describes the existing international framework for action, including the G8 and EU meetings and resulting plans of action. The Government intends to build on these developments, and also try to influence the rapidly growing economies of India, China, Brazil and others so that they evolve as low-carbon economies. The major part of the report is concerned with the UK's attempt to deliver the Kyoto Protocol target of reducing emissions of six greenhouse gases by 12.5 per cent below base year levels over the 2008-2012 period, and also the domestic goal of reducing carbon dioxide emissions by 20 per cent below 1990 levels by 2010. Projections indicate that CO2 reduction by 2010 will only be some 10.6 per cent below the 1990 level. Sections on the UK emission inventory and projections, the strategy to reduce emissions, and the energy supply sector, are followed by chapters covering particular economic sectors: business; transport, domestic; agriculture and forestry; the public sector. Among policies outlined here are: encouragement of microgeneration and renewable sources of energy; investigation of carbon capture and storage; support for energy efficiency in business, local and central government; increase uptake of biofuels; include aviation in the emissions trading scheme for the EU from 2008; raise energy standards of new and refurbished buildings; introduce the Code for Sustainable Homes; strengthen consumer demand for energy efficiency. The Government also sets out its approach to encourage personal action, as citizens, consumers, motorists and business people. Provision of better information to the public, including an online service on the environmental impact of everyday products and services, will be supplemented by a plan for action on sustainable consumption by the end of 2006.

Download or read book Climate Change and Local Regional and Devolved Government written by Great Britain: Parliament: House of Commons: Environmental Audit Committee and published by The Stationery Office. This book was released on 2008 with total page 236 pages. Available in PDF, EPUB and Kindle. Book excerpt: This report, entitled "Climate change and local, regional and devolved government", (HCP 225, session 2007-08, ISBN 9780215522122) sets out 22 conclusions and recommendations, including: that Central Government has a duty to co-ordinate how different spheres of government interact and integrate in regard of action on climate change; overcoming barriers to progress on climate change is essential and the Government must look at incentives and encouragements it can offer to local, regional and devolved government; all local authorities should be obliged to include climate change indicators in their Local Area Agreements and further, the investrment and development plans for local authorities should consider the need to reduce emissions and adapt to climate change; that local authorities, regional and devolved governments need to be aware of other targets, including biodiversity and energy efficiency; that the Government needs to consider what part carbon impact assessments will play in local, regional and devolved governments and how they can become a central role in decision and policy making.

Download or read book Making Wicked Problems Governable written by Ewan Ferlie and published by Oxford University Press, USA. This book was released on 2013-03-28 with total page 299 pages. Available in PDF, EPUB and Kindle. Book excerpt: The book analyses the developments of inter-organizational networks in the UK National Health Service during the New Labour period, combining empirical case studies from various policy arenas (clinical genetics, cancer networks, sexual health networks, and long term care) with a theoretically informed analysis.

Download or read book Monitoring the EU Accession Process written by EU Accession Monitoring Program and published by Central European University Press. This book was released on with total page 642 pages. Available in PDF, EPUB and Kindle. Book excerpt: