Download or read book The attractiveness of South Africa as offshore destination for call centre services written by Anita Hintringer and published by GRIN Verlag. This book was released on 2013-06-26 with total page 133 pages. Available in PDF, EPUB and Kindle. Book excerpt: Master's Thesis from the year 2012 in the subject Business economics - Miscellaneous, grade: 1.0, , language: English, abstract: This research report is entitled: „An investigation into the attractiveness of South Africa as offshore destination for call centre services to the UK“. An important objective of this research report was to investigate the factors and key issues that determine South Africa’s attractiveness to deliver offshore call centre services to the UK, largely from the perspective of existing call centre outsourcers with their recent and first-hand experience and expertise in this industry. The ultimate objective was to determine the attractiveness of South Africa for UK call centre offshoring. To achieve the above, it was determined that a combination of qualitative, investigative research combined with a quantitative approach would be conducted with data gathering. Primary research was done by conducting in-depth interviews with individuals holding management positions with established call centre outsourcers in South Africa to determine the attractiveness of the location. Overall, it was found that South Africa is averagely attractive for UK call centre service offshoring. Outsourcers highlight that at present offshoring is, because of the global economic climate, a very difficult market to be in. However, if South Africa addresses challenges successfully (e. g. skills shortage in middle management) it can build the right foundation to grow the industry for the future. The location is attractive as it offers cost savings when compared to the UK client market but other locations outperform South Africa in this respect. Therefore, the location is only attractive for a UK niche market as a cheaper but nonetheless premium location that delivers additional benefits relevant to UK business which other locations do not offer. These can be found in service delivery and quality and South Africa’s alignment with Western industry standards.
Download or read book The Attractiveness of South Africa as Offshore Destination for Call Centre written by Anita Hintringer and published by . This book was released on 2012 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book South Africa s BPO Service Advantage written by Leslie P. Willcocks and published by Springer. This book was released on 2016-01-12 with total page 370 pages. Available in PDF, EPUB and Kindle. Book excerpt: Since 2007, South Africa has been one of the world's upcoming Business Process Outsourcing (BPO) offshore destinations. This book is based on the authors' most recent research into high performance BPO globally and new research streams specifically on South Africa.
Download or read book Offshoring and Working Conditions in Remote Work written by J. Messenger and published by Springer. This book was released on 2010-06-09 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: An historical context of the development of global outsourcing with case study analysis in four countries where the industry is large or growing. It provides policy advice from employers to policy makers on how the growth of good quality jobs can be ensured as this industry grows and matures around the world.
Download or read book The Attractiveness of the Western Cape for Offshore Outsourcing Contact Centres written by Saba Derakhshani and published by . This book was released on 2006 with total page 442 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book The Handbook of Global Outsourcing and Offshoring 3rd edition written by Ilan Oshri and published by Springer. This book was released on 2015-01-23 with total page 362 pages. Available in PDF, EPUB and Kindle. Book excerpt: Now in its third edition, this is the only outsourcing and offshoring book to offer a broad but coherent guide to the strategy, operations and management of ITO and BPO outsourcing and offshoring, from how to source new relationships to managing business processes in a national and global context.
Download or read book The Political Economy of Africa written by Vishnu Padayachee and published by Routledge. This book was released on 2010-06-10 with total page 454 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Political Economy of Africa aims to fill a major gap in the existing literature by exploring the economy and economics of Africa. The book has a critical approach from the perspective of political economy rather than mainstream economics. This book addresses the seemingly intractable economic problems of the African continent, and trace their origins, but also always to bring out the instances of successful economic change, and the possibilities for economic revival and renewal.
Download or read book The Handbook of Global Outsourcing and Offshoring written by I. Oshri and published by Springer. This book was released on 2009-10-09 with total page 279 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book offers a broad perspective on issues relating to the sourcing of systems and business processes in a national and global context, examining the client's and the vendor's involvement in sourcing relationships by putting the emphasis on the capabilities that each side should develop as a result of their interactions with each other.
Download or read book The Handbook of Global Outsourcing and Offshoring written by Ilan Oshri and published by Springer Nature. This book was released on 2022-11-10 with total page 315 pages. Available in PDF, EPUB and Kindle. Book excerpt: Global sourcing is a complex area, and one that managers must get to grips with as business investment in outsourcing continues to climb. This book provides invaluable guidance for the reader, walking them through the fundamentals of global sourcing to very recent trends, including intelligent automation, cloud services and crowdsourcing. Replete with key examples and cases, it allows students and managers alike to relate academic theory to practice, acting as a roadmap to a rapidly evolving field. For the last decade, the authors have studied the full spectrum of activities involved in global sourcing from both client, supplier and advisory viewpoints. Their research has shown that while more firms engage in global sourcing activities, many of them are still struggling to extract value from sourcing relationships. While past research has produced numerous practical frameworks regarding the management of global sourcing of services, little of this insight has been put into practice. This book addresses such shortcomings by exploring the impact of theory on practice. It is important reading for any academic, student or practitioner concerned with global sourcing either from the client or supplier perspective.
Download or read book The Oxford Handbook of Offshoring and Global Employment written by Ashok Bardhan and published by Oxford University Press. This book was released on 2013-05-23 with total page 682 pages. Available in PDF, EPUB and Kindle. Book excerpt: The book contains essays from around the world addressing how globalization and offshoring have affected employment structure and job creation in both developing and developed countries.
Download or read book Introduction to Sociology written by George Ritzer and published by SAGE Publications. This book was released on 2019-07-04 with total page 601 pages. Available in PDF, EPUB and Kindle. Book excerpt: Show students the relevance of sociology to their lives. While providing a rock-solid foundation, Ritzer and Wiedenhoft illuminate traditional sociological concepts and theories, as well as some of the most compelling contemporary social phenomena: globalization, consumer culture, the Internet, and the "McDonaldization" of society.
Download or read book International outsourcing strategy and competitiveness written by Vincent Jacques and published by Editions Publibook. This book was released on 2006 with total page 124 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book IT Application Service Offshoring written by Mario Lewis and published by SAGE. This book was released on 2006-11-14 with total page 244 pages. Available in PDF, EPUB and Kindle. Book excerpt: Offshoring has become a strategic necessity in the new global economy. This book is perhaps the first ever guide to all the practical issues involved in moving IT operations to another country. The author, with his plentiful experience in IT offshoring in India and abroad, offers critical insights and information that will help the reader understand: - The difference between offshoring and outsourcing - How to set up an offshore operation-from selecting the offshore venture model, location and infrastructure, to staffing and running the offshore organisation - How to evaluate offshore vendors - How to plan and execute an offshore delivery - How to design the offshore organisation - How to customise delivery management and control processes for offshore operations - How to mature a new offshore operation - How to read current business trends to prepare for the future of offshoring This book focuses on the methods that the industry uses as it works out of India, which is at the forefront of mature outsourcing and offshoring. However, the fundamental principles in offshoring are the same worldwide. This Insider`s Guide will be invaluable for anyone who needs to execute and manage an offshore project as also for business leaders and strategists. www.offshoringbook.com
Download or read book Internationalisation of European ICT Activities written by Huub Meijers and published by Springer Science & Business Media. This book was released on 2008-04-08 with total page 362 pages. Available in PDF, EPUB and Kindle. Book excerpt: The internationalisation of information and communication has accelerated since the 1990s in Europe and worldwide. Taking a close look at the empirical analysis of competitive trade positions, trends in foreign direct investment and the internationalisation of research and development in ICT brings many new insights about the expansion in the EU’s most dynamic sector. Moreover, the analysis discusses case studies on key players in ICT and suggests major policy
Download or read book Realizing Decent Work in Asia written by and published by International Labour Organization. This book was released on 2006 with total page 92 pages. Available in PDF, EPUB and Kindle. Book excerpt: Highlights the opportunities and challenges for realizing decent work as the main pathway out of poverty and for creating a more productive and equitable society in Asia. Emphasizes strategic partnerships and calls upon governments, business, trade union leaders and relevant national, international and regional organizations to come together, in close cooperation with other stakeholders such as youth organizations, to make decent work a reality in Asia.
Download or read book Information Communication Technology and Education written by M.L. Narasaiah and published by Discovery Publishing House. This book was released on 2007 with total page 158 pages. Available in PDF, EPUB and Kindle. Book excerpt: Contents: Crops and Cattle and Fish and & People?, The Developing Science of Genetics, Clowns and Cowboys in the Cloning Circus, The Science and Politics of Stem Cells, Selling Human GE, Gene Therapy Better than Well ?, Gene Doping in Sports, Eugenics: Learning from the Past, Manipulating Public Opinion, Advocates and Enablers: The People Behind Human GE, Preserving Our Common Humanity, Regulation? What Regulation?
