Download or read book Mastering the Art of Telemarketing written by Durban Speciale and published by . This book was released on 1996 with total page 140 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book The Art of Telemarketing written by Helen Kelman and published by . This book was released on 1997-10-01 with total page 96 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book The Art of Telemarketing written by Yehuda Fulda and published by Createspace Independent Publishing Platform. This book was released on 2006-09-04 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: Your company needs a call center to be competitive. The Art of Telemarketing is your guide to the technology, techniques, and trends in today's call centers. This authoritative guide written by Yehuda Fulda, an expert in the industry, will guide you on the essentials of establishing and operating an efficient call centre. Including in-depth coverage on facilities and workstation design, buying the right equipment, software, monitoring agents, measuring productivity, getting past the gatekeepers and enhancing customer relationships. It explains everything you need to effectively run a call center and offers call center managers and trainers information with which to benchmark training and identifies best practice in learning and development.
Download or read book The Art of Telemarketing Telephone Communication Techniques for Promotion Sales and Customer Support Activities written by Francesco Bellini and published by Independently Published. This book was released on 2018-12-26 with total page 200 pages. Available in PDF, EPUB and Kindle. Book excerpt: The techniques, tricks and strategies needed to improve one's ability to relate with customers and turn the phone into a powerful sales tool. Objectives: To improve one's own safety and learn how to manage one's emotions. Being able to immediately attract the attention of the potential client by creating harmony and involvement. Develop an authentic dialectical skill, aligning the tone of the voice to the words at all times. Develop empathetic active listening skills. Learn to understand the real needs of the client through powerful questions. Knowing how to master all the stages of the call through the knowledge of the most effective techniques of persuasion and sales. Being able to transform any type of customer objection on one occasion to positively conclude the negotiation. Topics covered: What is Telemarketing The influence of the psychological aspect The importance of self-esteem The mental attitude and limiting beliefs The management of anxiety and stress Never take a personal question The real purpose of Telemarketing The questions to be done before starting the calls Paraverbale communication The three levels of communication The importance of the voice The diction and the techniques of improvement Smiling, transmitting passion The verbal communication The suggestive power of the word The hidden commands The wrong telephone approaches to avoid in absolute The customer-oriented approach How to immediately create harmony with the client Active listening and empathy The alteration mechanisms and the auditory filters The phone call in Teleselling The phases of the call The opening of the call The interview Give birth to the client's desire The agreement and closing techniques The telephone script Fix appointments on the phone The useful appointment and the validity conditions The phases of the phone call to fix appointments The mistakes to avoid in setting the appointment The communication of the appointment The confirmation of the appointment The techniques of persuasion The management of the critical issues and the objections The exceeding of the filter Types of customers How to avoid "I do not care" Objections Techniques in response to objections Customer service Customer loyalty Benefits of long-term relationship with customers Customer care staff Relational skills of caretaker care claims management.
Download or read book The Art Of Telemarketing written by Israel Brinius and published by . This book was released on 2021-08-11 with total page 30 pages. Available in PDF, EPUB and Kindle. Book excerpt: It may not be popular but outbound telemarketing is one of the most effective strategies for growing a business. The good news is that this doesn't have to be hard, and it doesn't have to involve bullying potential clients into submission, either. Building an effective telemarketing strategy for business growth is all about learning to tap into the value that you bring your clients and potential clients. This book is for you to increase sales and get many benefits. Achievement takes hard work, exploration, information, and responsibility; however, genuine triumph comes through genuineness, simplicity, and alignment with your promise. Buy this book now
Download or read book Pick Up The Phone written by Chris Jackson and published by ASJ Publishing. This book was released on 2011-01-04 with total page 94 pages. Available in PDF, EPUB and Kindle. Book excerpt: Telemarketing has come along way since it began over 50 years ago. Written by a seasoned professional, this book will detail the history of telemarketing, how business has changed over the years, the best way to recruit the top talent, telemarketing scams, why the art of Working From Home is a dying art, and why some call centers fail when others succeed. Written by a professional who has 20 years of multi-national outbound telemarketing experience. Learn how to succeed as a telemarketer from his words. Marketing & Sales, Marketing, Telemarketing, sales and selling
Download or read book Stephan Schiffman s Telesales written by Stephan Schiffman and published by Simon and Schuster. This book was released on 2003-01-01 with total page 165 pages. Available in PDF, EPUB and Kindle. Book excerpt: If you’ve got ten minutes a day, you can make a telesales breakthrough! By providing one concise, easy-to-read chapter for each daily coffee break, Stephan Schiffman’s Telesales, Second Edition has the power to transform your career and help you post noticeable increases in your numbers in just ten working days and transform your career after a mere twenty-one. Stephan Schiffman has coached thousands of sales teams across the country to improve their telesales performance. He knows exactly what works and doesn’t, and in this completely revised second edition, he shares with you all of his insider’s secrets, including how to: Master the five ways you can increase your income Track your numbers . . . and use them to your advantage Evaluate your performance effectively . . . so you hit your own goals Gain control of the call Leave effective phone messages Use "how" and "why" questions to your advantage Learn what’s going on in the prospect’s world Understand the four types of negative responses . . . and find out how to get past each one Turn small adjustments in your performance into large income gains By spending just minutes a day with this one clear, concise book, you can learn everything from creating a script; to recognizing when not calling a prospect can increase your sales productivity, to practicing the ten traits of world class salespeople. In this highly competitive world where the obstacles against telemarketers continue to become increasingly daunting, you can’t afford not to have these tools in your sales arsenal!
Download or read book Telemarketing Success for The Small to Mid Size Firm written by Tony Wilkins and published by Xlibris Corporation. This book was released on 2004-09-16 with total page 117 pages. Available in PDF, EPUB and Kindle. Book excerpt: It all begins with a phone call. The idea behind this book is to offer the reader a step by step point of reference on telemarketing. A “how to” guide, if you will on the finer points of telemarketing for small and mid sized firms. Although this book is geared towards a specific market, any firm will be able to come away with some useful tips on business development and telemarketing. Who is this guy? And why is he an expert? As a telemarketing consultant for over 20 years, I have had the honor of working with a variety of firms, both large and small. I’ve spent a great deal of time consulting and educating them on the ”art of telemarketing and business development. I’ve sold everything from radio air-time (PSA’s) to setting appointments for life insurance agents. I’ve paid my dues. The two things every firm had in common was a) need for someone to set appointments or generate leads and b) an unwillingness to do it themselves. I’ve made a nice living on these two facts. While working as a telemarketing manager for what I thought was a go- nowhere job, I came to a realization. I became extremely frustrated with the way most telemarketing firms were ran a “boiler room” high- pressured phone room. Most people don’t want to be “talked into” a sale they want the opportunity to think about it and decide if they have a need for the product or service. I was also frustrated with my salary. At that time no telemarketer was making over $6.00 per hour. And managers were only making $2.00 more. After one time two many of having it out with my boss about “procedure” I decided that I could do this myself. I could actually contact firms that needed a telemarketer and work strictly as an independent contractor, with my own business savvy and rules. I was very naïve then. I was 21. In any event I had the epiphany that there must be a huge market for small firms that needed someone that they could keep on retainer and wouldn’t have to pay them as an employee. The firm could sign up for whatever contract that they wanted 1 month to 1 year. And I could charge whatever I felt comfortable with so long as the market could bear it. (I later understood this to mean whatever most clients will pay for my services. And so my firm, Telemarketing Consulting Services was born. In the beginning I had no idea what to charge so I decided to charge just slightly more than what I made as a telemarketer, $6.66 per hour. Again I was 21, I didn’t know nuthin!!! Pretty soon I was signing up everything from contractors to janitorial services to computer- based companies. After awhile my clients referred their clients to me. For a long while I couldn’t keep up with demand. What I enjoyed most, was the diversity in clientele. No two clients were the same and the ironic part was that I was working in industries that I knew nothing about. Insurance, graphic design, printing it didn’t matter. Over the years I was pretty content to simply handle the clients and make the money (I had given myself substantial raises since that first year) until one of my clients had some specific interest in learning how to do what I do. So he hired me to train not only himself but also his staff. (Naturally I charged more for this service) I finally started to wise up and became a consultant. Along the way I began to realize, yet again, that there was a great many people looking for information in a written form. Some of them were already clients and others were simply interested in learning the art of setting the appointment. So once again necessity being the mother of invention, The Telemarketing Newsletter was born. This became a real way for me to get information across to the masses, satisfy a long standing dream of mine (publishing) and maybe pick up a few extra clients along the way. “Telemarketing News” became a monthly resource of information to get the tools on needed without signing up for a lengthy (and costly) telemarketing seminar. And while the
Download or read book Complying with the telemarketing sales rule written by and published by . This book was released on 2004 with total page 62 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book The Art of Salesfu written by Sundance Brennan and published by Sales Nerds. This book was released on 2016-09-29 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: Sundance Brennan is a sales professional and coach with more than 20 years of experience in consumer direct sales. You can read his blog posts, which usually consist of sales rants and book reviews, at www.salesfumaster.com, Tweet him @salesfumaster, or join the conversation at www.facebook.com/groups/SalesFu/. He is also the founder of www.thesalesnerds.com You are in Sales. You feel overwhelmed, under pressure and your goals keep getting farther away. Your boss is on you to hit goal but he's not the coach you need him to be. Have you seen the cost of the "Sales Guru" systems? Let's face it, if you need a sales coach, you can't afford one. Enter, The Sales Nerds. We've studied the Science of Sales. We'll give you a plan, coach you through new skills, follow up and create new habits that will lead to new success. We don't spend a lot of money on fancy video graphics and self-promoting, we just drop knowledge bombs. What you need is really smart content, copies of our books (like this one that gives you 10 easy steps to sales success!) and, access to a library of videos and podcasts for a cheap price, like $25 per month right? Good, because that's exactly what we did. Go to www.thesalesnerds.com and sign up!
Download or read book Telemarketing The Art is not Dead written by Charlie Vauntz and published by Lulu.com. This book was released on 2011 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Mastering the Art of Business Communication written by Sumita Roy and published by Sterling Publishers Pvt. Ltd. This book was released on 2008 with total page 340 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Smart Calling written by Art Sobczak and published by John Wiley & Sons. This book was released on 2010-03-04 with total page 261 pages. Available in PDF, EPUB and Kindle. Book excerpt: Praise for SMART CALLING "Finally, a sales book that makes sense! As a master sales trainer, Art nailed—no, obliterated—the number one fear of selling in this great book: cold calling! Let him teach you to stop cold calling and start Smart Calling!"—LARRY WINGET, television personality and New York Times bestselling author "Smart Calling is the benchmark as the highest professional standard for effective cold calling. Take the initiative to read and implement Art's rational principles and you will sell much more and develop a prospect base of potential customers who will call you when they are ready to purchase or graciously take your future calls. This is THE BEST sales text I have read in the past twenty years."—REX CASWELL, PhD, VP, LexisNexis Telephone Sales "You get only one chance to make the right impression in sales. If a top prospect gets a hundred calls a week, you want to be the one he remembers and buys from. Art's proven methods create a unique brand for you and position your offering as the best option. Art's advice isn't just smart, it's priceless."—BOB SILVY, VP, Corporate Marketing, American City Business Journals "Smart Calling effectively enables inside sales reps and organizations to accomplish a top priority—acquiring new customers. Art's pragmatic and actionable techniques will increase productivity, success, and professional satisfaction."—BILL McALISTER, SVP, Inside Sales, McAfee "A must-read, must-own book for anyone who wants to increase their sales right away with less effort and more fun. I'm so sure this book is a winner for anyone who needs to call prospects that I'll personally assure you that your results will increase noticeably after reading it, or I'll send you your money back."—MIKE FAITH, CEO & President, Headsets.com, Inc. "If you need to make a first call to anyone, for whatever reason, this book is for you. More than common sense, it's a real-world, no-fluff, simple approach that anyone can use to be successful."—DARCI MAENPA, President, West Coast Chapter, American Teleservices Association; Director, Member Support, Toastmasters International
Download or read book The Nature and Extent of Telemarketing Fraud and Federal and State Law Enforcement Efforts to Combat it written by United States. Congress. House. Committee on Government Operations. Commerce, Consumer, and Monetary Affairs Subcommittee and published by . This book was released on 1991 with total page 952 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Successful Cold Call Selling written by Lee Boyan and published by Amacom. This book was released on 1989 with total page 292 pages. Available in PDF, EPUB and Kindle. Book excerpt: For one of the fastest growing segments of the sales profession, this second edition is welcome. Offering hundreds of new ways to break the ice and complete a sale, it also gives classic tools from the first edition, proven by sales reps and managers. "Ideal for new and veteran sales reps alike, here is the perfect primer for a tough, rewarding job".--The Wall Street Journal.
Download or read book The Blue Print written by Reggie Marable and published by FriesenPress. This book was released on 2012-09 with total page 158 pages. Available in PDF, EPUB and Kindle. Book excerpt: If you want to be successful in professional sales, you need a winning formula to generate interest with potential customers, close more deals, and take client relationships to the next level. The Blue Print is a winning combination of powerful strategies and clever tactics to dominate the field of professional sales, advance your career, and vastly increase your earning power!
Download or read book Total Telemarketing written by Robert J. McHatton and published by . This book was released on 1988-02-24 with total page 264 pages. Available in PDF, EPUB and Kindle. Book excerpt: Provides advice on equipment, service options, research, break even points, product selection, credit collections, customer service, marketing, budgets, and personnel management.
