Download or read book The Art and Science of Dealing with Difficult People written by David Brown (Business coach) and published by . This book was released on 2011 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: Provides seven principles for developing stronger relationships and fostering better communication skills in any working environment.
Download or read book The Art and Science of Dealing with Difficult People written by David Brown and published by Skyhorse Publishing Inc.. This book was released on 2011-11 with total page 129 pages. Available in PDF, EPUB and Kindle. Book excerpt: A simple and succinct guide to help leaders in every field master the art of conflict...
Download or read book Zen and the Art of Dealing with Difficult People written by Mark Westmoquette and published by Watkins Media Limited. This book was released on 2021-12-14 with total page 182 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is a unique guide to coping with challenging people using practical Zen and mindfulness tools. It helps readers explore their reactions, break free from knee-jerk response patterns and see if these people may in fact prove to be useful teachers in life – troublesome Buddhas. This is a guide to applying the teachings of mindfulness and Zen to the troublesome or challenging people in our lives. Perhaps you can see there’s often a pattern to your behaviour in relation to them and that it often causes pain – perhaps a great deal of pain. The only way we can grow is by facing this pain, acknowledging how we feel and how we’ve reacted, and making an intention or commitment to end this repeating pattern of suffering. In this book, Mark Westmoquette speaks from a place of profound personal experience. A Zen monk, he has endured two life-changing traumas caused by other people: his sexual abuse by his own father; and his stepfather’s death and mother’s very serious injury in a car crash due to the careless driving of an off-duty policeman. He stresses that by bringing awareness and kindness to these relationships, our initial stance of “I can’t stand this person, they need to change” will naturally shift into something much broader and more inclusive. The book makes playful use of Zen koans – apparently nonsensical phrases or stories – to help jar us out of habitual ways of perceiving the world and nudge us toward a new perspective of wisdom and compassion.
Download or read book Dealing with Difficult People and Difficult Situations written by Michael J. Hurd and published by . This book was released on 2003 with total page 35 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Powerful Phrases for Dealing with Difficult People written by Renee Evenson and published by AMACOM. This book was released on 2013-10-15 with total page 242 pages. Available in PDF, EPUB and Kindle. Book excerpt: How to Manage Work Relationships in a Constructive Way that Leads to Success. Learning how to maintain strong, harmonious work relationships is essential. Unfortunately, at some point in your career, you'll have to work with people whose personalities or habits make every interaction with them a trial. Communications expert Renee Evenson has written the definitive phrasebook on how to confront the situations that can arise when dealing with difficult personalities and bring about a positive outcome. Powerful Phrases for Dealing with Difficult People is packed with practical and easy-to-use tactics such as: 325 powerful phrases to communicate effectively, as well as powerful actions to take in support of those phrases. 30 common personality traits, behaviors, and workplace scenarios along with the phrases that work best with each. Nonverbal communication actions to back up your words. Sample dialogues that demonstrate how phrasing improves interactions. A five-step process for moving from conflict to resolution. "Why This Works" sections that provide detailed explanations. Often, an employee who can interact well with others and feels comfortable handling conflict will be promoted over an employee who possesses greater job or technical knowledge. From egotistical bosses to meeting monopolizers, you'll learn how to develop the skills to handle any type of conflict with anyone.
Download or read book Dealing with Difficult People HBR Emotional Intelligence Series written by Harvard Business Review and published by Harvard Business Press. This book was released on 2018-04-17 with total page 82 pages. Available in PDF, EPUB and Kindle. Book excerpt: Learn how to deal with difficult colleagues and clients. At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive. Books in this series are based on the work of experts including: Daniel Goleman Tony Schwartz Nick Morgan Daniel Gilbert This collection of articles includes "To Resolve a Conflict, First Decide: Is It Hot or Cold?" by Mark Gerzon; "Taking the Stress Out of Stressful Conversations," by Holly Weeks; "The Secret to Dealing with Difficult People: It's About You," by Tony Schwartz; "How to Deal with a Mean Colleague," by Amy Gallo; "How To Deal with a Passive-Aggressive Colleague," by Amy Gallo; "How to Work with Someone Who's Always Stressed Out," by Rebecca Knight; "How to Manage Someone Who Thinks Everything Is Urgent," by Liz Kislik; and "Do You Hate Your Boss?" by Manfred F. R. Kets de Vries. HOW TO BE HUMAN AT WORK. The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.
Download or read book How to Deal With Difficult People written by Gill Hasson and published by John Wiley & Sons. This book was released on 2014-10-29 with total page 215 pages. Available in PDF, EPUB and Kindle. Book excerpt: DON’T LET PROBLEM PEOPLE GET TO YOU! Whether it’s a manager who keeps moving the goal posts, an uncooperative colleague, negative friend, or critical family member, some people are just plain hard to get along with. Often, your immediate response is to shrink or sulk, become defensive or attack. But there are smarter moves to make when dealing with difficult people. This book explains how to cope with a range of situations with difficult people and to focus on what you can change. This book will help you to: Understand what makes difficult people tick and how best to handle them Learn ways to confidently stand up to others and resist the urge to attack back Develop strategies to calmly navigate emotionally-charged situations Deal with all kinds of difficult people – hostile, manipulative and the impossible Know when to choose your battles, and when to walk away Why let someone else’s bad attitude ruin your day? How to Deal With Difficult People arms you with all the tools and tactics you need to handle all kinds of people – to make your life less stressful and a great deal easier.
Download or read book How to Deal With Difficult People Powerful Tactics for Dealing With Difficult People The Art of Dealing With Difficult People No More Conflict written by Joseph Wilson and published by Joseph Wilson. This book was released on 2021-11-23 with total page 193 pages. Available in PDF, EPUB and Kindle. Book excerpt: Negative people are like a bloodsucking virus. They successfully ruin your day with their negative comments and opinions. Mostly abusive and manipulative, they complain about everything easily blame you for every problem. Toxic people are found in the workplace and even at home, but what if you are in a relationship with this person? What if you have to face them every day? What if they are a significant part of your life? Here is a preview of what you'll get... • Difficult people 101: types and characteristics • How to approach difficult people • How to deal with difficult people at work • Effective strategies of dealing with difficult people • And much, much more... Difficult people are difficult in every sense of the word; it is difficult to get along with them, communicate, work, or even live with them. Difficult people normally range from being mildly irritating to being almost impossible to deal with, and the annoying part is that we all have someone in our life that we can describe as difficult. They can be your family members, friends, workmates, or even spouses.
Download or read book How to Communicate Effectively and Handle Difficult People written by C. Ni Preston and published by . This book was released on 2002-03-01 with total page 64 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Thanks for the Feedback written by Douglas Stone and published by Penguin. This book was released on 2015-03-31 with total page 370 pages. Available in PDF, EPUB and Kindle. Book excerpt: The coauthors of the New York Times–bestselling Difficult Conversations take on the toughest topic of all: how we see ourselves Douglas Stone and Sheila Heen have spent the past fifteen years working with corporations, nonprofits, governments, and families to determine what helps us learn and what gets in our way. In Thanks for the Feedback, they explain why receiving feedback is so crucial yet so challenging, offering a simple framework and powerful tools to help us take on life’s blizzard of offhand comments, annual evaluations, and unsolicited input with curiosity and grace. They blend the latest insights from neuroscience and psychology with practical, hard-headed advice. Thanks for the Feedback is destined to become a classic in the fields of leadership, organizational behavior, and education.
Download or read book Getting Along written by Amy Gallo and published by Harvard Business Press. This book was released on 2022-09-13 with total page 326 pages. Available in PDF, EPUB and Kindle. Book excerpt: Named one of "22 new books…that you should consider reading before the year is out" by Fortune "This practical and empathetic guide to taking the high road is worth a look for workers lost in conflict." — Publisher's Weekly A research-based, practical guide for how to handle difficult people at work. Work relationships can be hard. The stress of dealing with difficult people dampens our creativity and productivity, degrades our ability to think clearly and make sound decisions, and causes us to disengage. We might lie awake at night worrying, withdraw from work, or react in ways we later regret—rolling our eyes in a meeting, snapping at colleagues, or staying silent when we should speak up. Too often we grin and bear it as if we have no choice. Or throw up our hands because one-size-fits-all solutions haven't worked. But you can only endure so much thoughtless, irrational, or malicious behavior—there's your sanity to consider, and your career. In Getting Along, workplace expert and Harvard Business Review podcast host Amy Gallo identifies eight familiar types of difficult coworkers—the insecure boss, the passive-aggressive peer, the know-it-all, the biased coworker, and others—and provides strategies tailored to dealing constructively with each one. She also shares principles that will help you turn things around, no matter who you're at odds with. Taking the high road isn't easy, but Gallo offers a crucial perspective on how work relationships really matter, as well as the compassion, encouragement, and tools you need to prevail—on your terms. She answers questions such as: Why can't I stop thinking about that nasty email?! What's behind my problem colleague's behavior? How can I fix things if they won't cooperate? I've tried everything—what now? Full of relatable, sometimes cringe-worthy examples, the latest behavioral science research, and practical advice you can use right now, Getting Along is an indispensable guide to navigating your toughest relationships at work—and building interpersonal resilience in the process.
Download or read book How to Manage Difficult People written by Alan Fairweather and published by Elliot Right Way Books. This book was released on 2014 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Dealing with difficult customers, colleagues, uncooperative staff, a manipulative boss - or an irritating neighbour - is a challenge many people face daily. This book shows how to identify and understand challenging behaviours, how to manage them and how to reduce stress.
Download or read book Working with Difficult People Second Revised Edition written by Amy Cooper Hakim and published by Penguin. This book was released on 2016-12-06 with total page 352 pages. Available in PDF, EPUB and Kindle. Book excerpt: A revised edition of the classic guide on how to best resolve conflict in today's technologically advanced workplace. Your work day is filled with them--people who frustrate, impede, maneuver, undermine, plot, connive, and whine. This indispensable guide details specific techniques for handling all of them, with easy-to-follow scenarios for every situation. Updated and revised to reflect modern issues including technology, generation gaps, and language barriers, this guide describes 10 kinds of culprits, from tyrants and bullies (regular and cyber) to the pushy and presumptuous to connivers and camouflagers; and offers helpful strategies and phrases for diffusing workplace tensions and effectively resolving conflicts.
Download or read book The Art of Dealing With Difficult People written by Sajid Inayat and published by . This book was released on 2021-06-08 with total page 36 pages. Available in PDF, EPUB and Kindle. Book excerpt: Key to dealing with difficult people is to learn how you can manage your relationship with them so that they will not constitute unnecessary problems for you. You need to note that dealing with difficult people doesn't have to end in conflict, as it won't be in anyone's interest or favor in the long run.
Download or read book Leadership written by Dr Larry F Ross, Sr and published by Xlibris Corporation. This book was released on 2012-07 with total page 168 pages. Available in PDF, EPUB and Kindle. Book excerpt: Leadership plays a major role in everything that we do in life. Though effective leadership is a personal role that requires individual thinking and attainment, one must make sure that it is focused on the overall success of the organization. However, there are other roles that are directly tied up in what we call leadership and some of the roles include self-leading, managing change, empowering people, leading by example, delegating authority, facilitating cooperation, and building and leading a team.Leadership is not just power but for the most part, it is about relationships. Leadership is also about one's power to reward and punish in a nondiscriminatory manner. To have a certain style or persona that ensures people will support your implementation of goals for the success of the organization. However, at the end of the day, you will never get there without fi rst leading oneself to do the right thing in all of your endeavors. One learns leadership by being a leader.This cannot happen unless you have the proper skills (visionary, trustworthy, inspirational, etc.) because leaders must balance many roles to be successful. However, sometimes you need help to guide and remind you how to take a course of action. This book serves as a sounding board to help guide you with its recording of best practices. Climb the ladder of leadership; hired, trainee, mentor, team lead, supervisor, manager, and executive and let people know that you can successfully lead with every step you take.
Download or read book Leadership written by Larry F. Ross Sr. and published by Xlibris Corporation. This book was released on with total page 164 pages. Available in PDF, EPUB and Kindle. Book excerpt: Leadership plays a major role in everything that we do in life. Though effective leadership is a personal role that requires individual thinking and attainment, one must make sure that it is focused on the overall success of the organization. However, there are other roles that are directly tied up in what we call leadership and some of the roles include self-leading, managing change, empowering people, leading by example, delegating authority, facilitating cooperation, and building and leading a team.Leadership is not just power but for the most part, it is about relationships. Leadership is also about one s power to reward and punish in a nondiscriminatory manner. To have a certain style or persona that ensures people will support your implementation of goals for the success of the organization. However, at the end of the day, you will never get there without fi rst leading oneself to do the right thing in all of your endeavors. One learns leadership by being a leader.This cannot happen unless you have the proper skills (visionary, trustworthy, inspirational, etc.) because leaders must balance many roles to be successful. However, sometimes you need help to guide and remind you how to take a course of action. This book serves as a sounding board to help guide you with its recording of best practices. Climb the ladder of leadership; hired, trainee, mentor, team lead, supervisor, manager, and executive and let people know that you can successfully lead with every step you take.
Download or read book Dealing with Difficult People written by David Brown and published by HarperCollins UK. This book was released on 2010 with total page 16 pages. Available in PDF, EPUB and Kindle. Book excerpt: This quick, easy guide to the fundamentals of dealing with difficult people includes advice on how to understand the different types of troublemakers, stay calm and firm when other people can't, deal with difficult bosses and direct colleagues.
