Download or read book Up in the Air written by Greg J. Bamber and published by Cornell University Press. This book was released on 2013-07-15 with total page 237 pages. Available in PDF, EPUB and Kindle. Book excerpt: "And you thought the passengers were mad. Airline employees are fed up, too-with pay cuts, increased workloads and management's miserly ways, which leave workers to explain to often-enraged passengers why flying has become such a miserable experience."—New York Times, December 22, 2007When both an industry's workers and its customers report high and rising frustration with the way they are being treated, something is fundamentally wrong. In response to these conditions, many of the world's airlines have made ever-deeper cuts in services and their workforces. Is it too much to expect airlines, or any other enterprise, to provide a fair return to investors, high-quality reliable service to their customers, and good jobs for their employees?Measured against these three expectations, the airline industry is failing. In the first five years of the twenty-first century alone, U.S. airlines lost a total of $30 billion while shedding 100,000 jobs, forcing the remaining workers to give up over $15 billion in wages and benefits. Combined with plummeting employee morale, shortages of air traffic controllers, and increased congestion and flight delays, a total collapse of the industry may be coming. Is this state of affairs inevitable? Or is it possible to design a more sustainable, less volatile industry that better balances the objectives of customers, investors, employees, and the wider society? Does deregulation imply total abrogation of government's responsibility to oversee an industry showing the clear signs of deterioration and increasing risk of a pending crisis?Greg J. Bamber, Jody Hoffer Gittell, Thomas A. Kochan, and Andrew von Nordenflycht explore such questions in a well-informed and engaging way, using a mix of quantitative evidence and qualitative studies of airlines from North America, Asia, Australia, and Europe. Up in the Air provides clear and realistic strategies for achieving a better, more equitable balance among the interests of customers, employees, and shareholders. Specifically, the authors recommend that firms learn from the innovations of companies like Southwest and Continental Airlines in order to build a positive workplace culture that fosters coordination and commitment to high-quality service, labor relations policies that avoid long drawn-out conflicts in negotiating new agreements, and business strategies that can sustain investor, employee, and customer support through the ups and downs of business cycles.
Download or read book The Air Line Employee written by and published by . This book was released on 2001 with total page 278 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Dragged Off written by David Anh Dao and published by Mango Media Inc.. This book was released on 2021-03-16 with total page 134 pages. Available in PDF, EPUB and Kindle. Book excerpt: A Vietnamese Refugee, a Viral Video, and the United Airlines Scandal That Started It All “His refusal to give up his seat on a United Airlines flight, and the ensuing assault he suffered, is emblematic of how far we, the people, still have to travel to create a world with liberty and justice for all.” —Marlena Fiol, PhD, globally recognized scholar and speaker and author of Nothing Bad Between Us Dr. David Dao was dragged off United Express Flight 3411 on April 9, 2017 after refusing to give up his seat. In the tradition of contemporary immigrant stories comes a personal narrative of the many small but significant acts of racial discrimination faced on the way to the American Dream. The unseen effects of discrimination. The United Airlines scandal of 2017 garnered over a million views on YouTube. A result of an overbooking overlook, security officials forcibly removed Dr. Dao after refusing to give up his seat. He awoke in the hospital to a concussion, a broken nose, several broken teeth, and worldwide attention. Things aren’t always fair for an immigrant, but according to Dr. Dao, you can prevail if you firmly advocate for yourself. A response to a lifetime of oppressive acts. Why was Dr. Dao so adamant on his right to a seat? His entire life had led to that moment. A Vietnamese refugee, he fled his home country during the fall of Saigon. He was stranded in the Indian Ocean, immigrated to the United States, enrolled in medical school for a second time, built a practice, and started a family-all the while battling the effects of discrimination and what he had to embrace as a result. This is his story. If you are moved by immigrant stories, or books like America for Americans, Minor Feelings, How to Be an Antiracist, or The Making of Asian America, then you’ll want to read Dr. David Dao's story, Dragged Off.
Download or read book Right Away All at Once written by Greg Brenneman and published by Rosetta Books. This book was released on 2016-02-09 with total page 312 pages. Available in PDF, EPUB and Kindle. Book excerpt: An expert in business turnaround shares his inspiring approach to problem-solving: “A fascinating read” (Mitt Romney). Visionary leader Greg Brenneman believes that true business success and personal fulfillment are two sides of the same coin. The techniques that will grow your business will also help you achieve a rich, purposeful, and integrated life. Here, Brenneman takes what he’s learned from turning around or tuning up many businesses—including Continental Airlines and Burger King—and distills it into a simple, clear, five-step roadmap that anyone can follow. He teaches you how to: *prepare a succinct Go Forward plan *build a fortress balance sheet *grow your sales and profits *choose all-star servant leaders *empower your team For more than thirty years, Brenneman has seen these steps foster dramatic results in a variety of business environments. But he also came to realize that he could apply these same principles to improve his life and build a lasting moral legacy. He found he could make better decisions by carefully taking the most important facets of his life—faith, family, friendship, fitness, and finance—into consideration. Brenneman’s inspiring examples, from both his business and his life, demonstrate the astounding effects these steps can have when you apply them—right away and all at once.
Download or read book To Ensure Fair Treatment of Airline Employees in Airline Mergers and Similar Transactions written by United States. Congress. House. Committee on Public Works and Transportation. Subcommittee on Aviation and published by . This book was released on 1986 with total page 172 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book A Spirit of Greatness written by John M. Capozzi and published by J M C Industries. This book was released on 1998 with total page 248 pages. Available in PDF, EPUB and Kindle. Book excerpt: A Spirit of Greatness exemplifies the passion and single-handedly shows what one group of employees can do when their work becomes more than a job.
Download or read book On the Ground written by Liesl Miller Orenic and published by University of Illinois Press. This book was released on 2009 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: The challenges and successes of unionization at four U.S. airlines, with a focus on baggage handlers
Download or read book Airline Chronicles written by Levaughn D. Stevenson and published by CreateSpace. This book was released on 2015-09-30 with total page 56 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the air travel industry, airline operations are separated by two equal and important groups to ensure travelers successfully reach their final destination. airport ground operations and flight crews. These are their stories. Twentyfour hours a day, seven days a week, three hundred and sixty five days a year, outside of law enforcement & medical services, the airline industry is a huge bustling industry that ceases to sleep. Millions of travelers every year take to the skies for both business and leisure purposes. Cities across the globe spends millions on top of millions to design and build the most beautiful and attention grabbing airports in order to draw attention of travelers in hopes of boosting revenue and tourism. In this book, I have provided interesting stories told first hand by current and former airline employees. As a bonus, I have also provided tips, do's and dont's you can utilize as you prepare to take-off. This is not by any means a "Tell All" or an "Airline Secrets" book but more of an educational and informational introduction to the world underneath the terminal you may often wonder about. I have omitted the names of the employees who have participated to avoid any reservations of liability. plus this was the best way for me to get the good stuff for my readers!
Download or read book Tuberculosis and Air Travel written by World Health Organization and published by WHO. This book was released on 2006-01-01 with total page 33 pages. Available in PDF, EPUB and Kindle. Book excerpt: The revised International Health Regulations, adopted in 2005, provide a legal framework for a more effective coordinated international response to emergencies caused by outbreaks of infectious diseases. A number of provisions are relevant to the detection and control of TB during air travel, strengthening the authority of WHO and of national public health authorities in this domain. Because of these important developments since the original guidelines were issued in 1998, WHO has prepared this revised version to take account of current public health risks that may arise during air travel and new approaches to international collaboration in dealing with them. The guidelines were developed with the collaboration of international experts in air travel medicine and other authorities. Implementing the recommendations will help to reduce the spread of dangerous pathogens across the globe and decrease the risk of infection among individual travellers.--Publisher's description.
Download or read book Soar written by Shashank Nigam and published by IdeaPress Publishing. This book was released on 2016-12-27 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: An airline has over 50 different brand touchpoints at which it can choose to operate exactly as it has in the past or to exceed expectations at each step and become truly exceptional. This book aims to highlight 10 exceptional airline brands which are thinking differently about branding, and executing brilliantly. There is an exceptional breed of airlines that continue to win in their markets because they dare to think differently. They dare to challenge the conventional wisdom and industry norms.Some proactively borrow concepts from consumer industries; some choose to put customers at the heart of their business; some choose to empower their staff to lead the brand. Yet, they all aim to create an experience that the customers will appreciate, pay for and share about - in their own different ways. This book sets a new direction on and a new attitude towards airline marketing.
Download or read book Cruising Attitude written by Heather Poole and published by Harper Collins. This book was released on 2012-03-06 with total page 198 pages. Available in PDF, EPUB and Kindle. Book excerpt: Real-life flight attendant Heather Poole has written a charming and funny insider’s account of life and work in the not-always-friendly skies. Cruising Attitude is a Coffee, Tea, or Me? for the 21st century, as the author parlays her fifteen years of flight experience into a delightful account of crazy airline passengers and crew drama, of overcrowded crashpads in “Crew Gardens” Queens and finding love at 35,000 feet. The popular author of “Galley Gossip,” a weekly column for AOL’s award-winning travel website Gadling.com, Poole not only shares great stories, but also explains the ins and outs of flying, as seen from the flight attendant’s jump seat.
Download or read book Up in the Air written by Greg Bamber and published by . This book was released on 2009 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Airline careers written by Walter Zaharevitz and published by . This book was released on 1978 with total page 20 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Reclaiming the Sky written by Tom Murphy and published by AMACOM Div American Mgmt Assn. This book was released on 2007 with total page 248 pages. Available in PDF, EPUB and Kindle. Book excerpt: On the morning of September 11, 2001, thousands of airline and airport professionals headed off for what they assumed would be just another day on the job. It was anything but. Approaching the fifth anniversary of that tragic day, the stories of the heroes and casualties among these dedicated air travel workers remain largely untold--until now. A compassionate and ultimately uplifting reflection on the nature of loss and the seeds of recovery, Reclaiming the Sky honors not only those workers who died doing their jobs, but also the ones that soldiered through on that day and in the aftermath, tirelessly piecing back together the fragments of a shattered industry--and indeed a critical social and economic force--while putting aside their own fears and grief.In conjunction with a website, reclaimingthesky.com--where readers can share their stories and thoughts--the book not only honors the heroes and casualties of 9/11, it also offers common ground to those seeking meaning, purpose and the strength to move forward.
Download or read book The State of the Airline Industry written by United States. Congress. Senate. Committee on Commerce, Science, and Transportation and published by . This book was released on 2010 with total page 122 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Roland V Air Line Employees Association International written by and published by . This book was released on 1984 with total page 34 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Amend District of Columbia Minimum Wage Act for Airline Employees written by United States. Congress. House. Committee on the District of Columbia. Subcommittee on Business, Commerce, and Taxation and published by . This book was released on 1975 with total page 30 pages. Available in PDF, EPUB and Kindle. Book excerpt:
