Download or read book The 10 Commandments of Customer Service written by Victoria Colzie and published by Victoria L Colzie. This book was released on 2020-03-09 with total page 56 pages. Available in PDF, EPUB and Kindle. Book excerpt: Both business owners and customer service representatives alike will enjoy the benefits of increased sales and customer loyalty as they learn to enhance the customer experience through learning The 10 Commandments of Customer Service and applying them to their day to day business. Customers will appreciate the increase in awareness of their needs, in a friendly, present and helpful service they will receive when the business owner develops a superior customer service plan prompted throught the exercises in this 4 in 1 manual that will change the way all face to face transactions will be conducted in the future! Grow your business, increase sales, and see success by following the 10 Commandments of Customer Service!
Download or read book Customers for Life written by Carl Sewell and published by Crown Currency. This book was released on 2009-07-01 with total page 241 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this completely revised and updated edition of the customer service classic, Carl Sewell enhances his time-tested advice with fresh ideas and new examples and explains how the groundbreaking “Ten Commandments of Customer Service” apply to today’s world. Drawing on his incredible success in transforming his Dallas Cadillac dealership into the second largest in America, Carl Sewell revealed the secret of getting customers to return again and again in the original Customers for Life. A lively, down-to-earth narrative, it set the standard for customer service excellence and became a perennial bestseller. Building on that solid foundation, this expanded edition features five completely new chapters, as well as significant additions to the original material, based on the lessons Sewell has learned over the last ten years. Sewell focuses on the expectations and demands of contemporary consumers and employees, showing that businesses can remain committed to quality service in the fast-paced new millennium by sticking to his time-proven approach: Figure out what customers want and make sure they get it. His “Ten Commandants” provide the essential guidelines, including: • Underpromise, overdeliver: Never disappoint your customers by charging them more than they planned. Always beat your estimate or throw in an extra service free of charge. • No complaints? Something’s wrong: If you never ask your customers what else they want, how are you going to give it to them? • Measure everything: Telling your employees to do their best won’t work if you don’t know how they can improve.
Download or read book The Ten Commandments of Customer Service written by Richard Corrente and published by Outskirts Press. This book was released on 2015-05-15 with total page 38 pages. Available in PDF, EPUB and Kindle. Book excerpt: Are you sick and tired of bad customer service? We all are! Do you feel customer service is becoming a dying art? We all do!! Do you wish there was only some way to fix it? Well, there is and "The Ten Commandments of Customer Service" is the solution! Written by Richard Corrente, who has been a business analyst and a national public speaker for over 30 years, this book is the perfect read for these hard financial times. Each chapter describes, in great humor, what's wrong and how to fix it. And Rick's point of view is spot on! He makes sense! Good, common sense! His mission: To fix what's wrong, bring back profits and restore customer service. He's been preaching that nationally for decades and now, for the first time it's reduced to writing. Rick has a motto: Learn-The-Need, Serve-The-Need and that mindset is apparent on every page! (it's even the title of chapter 3) This book is the start of the Customer Service Revolution and you can be part of it. It starts with page one and is guaranteed to be one of those few books that you read over and over. Inside you'll find smart quotes, great stories, funny catch phrases and even a few new words to add to your vocabulary. You will find yourself quoting from it and recommending it to everyone. You'll enjoy greater business and personal success that ever before and your new smile will make your competition wonder what you're up to. Customer service is being restored "one American Company at a time" and this is your chance to be part of it! Read on! Read on!
Download or read book Delight Me written by Richard J. George (Ph. D.) and published by . This book was released on 1997 with total page 194 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book The 10 Commandments of Business and How to Break Them written by William Fromm and published by Berkley Trade. This book was released on 1992-03 with total page 180 pages. Available in PDF, EPUB and Kindle. Book excerpt: Fromm, president of Barkley & Evergreen Advertising in Kansas City, believes in breaking the "rules" of business whenever possible--and his philosophy has paid off in increased company profits. Now he reveals the innovative methods that have helped him achieve success. "Combines wit, wonderful stories, and a lot of good commonsense ideas".--Henry W. Bloch, Chairman and CEO, H&R Block, Inc.
Download or read book Citizen Brand written by Marc Gobe and published by Simon and Schuster. This book was released on 2006-09-02 with total page 358 pages. Available in PDF, EPUB and Kindle. Book excerpt: Leading brand designer Marc Gobé builds on his highly successful Emotional Branding strategy with Citizen Brand, a powerful new concept designed to help companies earn the trust of today's consumers. Gobé argues that corporations need a new vision to survive in the present "emotional economy," challenging them to develop more passionate, human, and socially responsible brand strategies. He shows how to transform Consumers to People, Products to Experiences, Honesty to Trust, Quality to Preference, Identity to Personality, and Service to Relationship.
Download or read book The Ten Commandments of Business and how to Break Them written by Bill Fromm and published by Putnam Adult. This book was released on 1991 with total page 184 pages. Available in PDF, EPUB and Kindle. Book excerpt: A business renegade shows managers how to buck convention and suggests new ways to boost productivity, profits, and employee morale. In this book, Bill Fromm, president of Barkley & Evergreen Advertising, identifies the ten basic theories of business--The Ten Commandments--and teaches readers how to break them. Fromm shows how breaking the rules is the key to business success.
Download or read book An Attitude of Excellence written by Dr. Willie Jolley and published by BenBella Books. This book was released on 2018-10-16 with total page 156 pages. Available in PDF, EPUB and Kindle. Book excerpt: You imagine a "new and improved" version of yourself—one who has achieved your goals and reached your definition of success. But you stop at wanting to be better because you don't feel you have the tools to achieve it. You do have the power to make yourself into a winner. Success isn't a matter of chance—it's a matter of choice. It all comes down to your attitude and a mindset to pursue excellence. When you make the conscious choice to develop an attitude of excellence, you will achieve more, enjoy more, have better relationships, take better care of yourself physically and mentally, and vastly improve the quality of your day-to-day life. Armed with a positive attitude and the determination to pursue excellence, plus a coach to help you stay focused, you will become the best version of yourself. Dr. Willie Jolley is a world-renowned speaker and motivational coach. He is the expert Ford Motor Company turned to while on the brink of bankruptcy, and he helped the company go on to reject a government bailout and to reach billion-dollar profits. In this powerful new book, An Attitude of Excellence: Get the Best from Yourself, Your Team, and Your Organization, he teaches readers how to achieve more in their lives—both professionally and personally. Dr. Jolley's work has inspired millions with a simple message: The best way to grow your future is to grow yourself, and the best way to grow an organization is to grow the people in that organization. Why? Because great people will give great service, while negative people will kill your future. This eye-opening book features T.I.P.S. (Tips, Ideas, Principles & Strategies) everyone can use to enhance the quality of our relationships and our lives, both at work and at home, using the power of an attitude of excellence.
Download or read book The Ten Commandments for Business Failure written by Donald R. Keough and published by Penguin. This book was released on 2011-06-28 with total page 127 pages. Available in PDF, EPUB and Kindle. Book excerpt: Don Keough—a former top executive at Coca-Cola and now chairman of the elite investment banking firm Allen & Company—has witnessed plenty of failures in his sixty-year career (including New Coke). He has also been friends with some of the most successful people in business history, including Warren Buffett, Bill Gates, Jack Welch, Rupert Murdoch, and Peter Drucker. Now this elder statesman reveals how great enterprises get into trouble. Even the smartest executives can fall into the trap of believing in their own infallibility. When that happens, more bad decisions are sure to follow. This light-hearted “how-not-to” book includes anecdotes from Keough's long career as well as other infamous failures. His commandments for failure include: Quit Taking Risks; Be Inflexible; Assume Infallibility; Put All Your Faith in Experts; Send Mixed Messages; and Be Afraid of the Future. As he writes, “After a lifetime in business I've never been able to develop a step-by-step formula that will guarantee success. What I could do, however, was talk about how to lose. I guarantee that anyone who follows my formula will be a highly successful loser.”
Download or read book The 10 Commandments of Money written by Liz Weston and published by Penguin. This book was released on 2011-12-27 with total page 305 pages. Available in PDF, EPUB and Kindle. Book excerpt: "A perfect read as a financial primer. Weston's solid and occasionally humorous writing shines through . . . [and] takes this book from being yet another personal finance book to being an enjoyable read I would recommend."—The Simple Dollar Millions of us skate by from paycheck to paycheck. We all have financial goals we want (or need) to achieve, but are perplexed by how to get there. But expert financial advisor Liz Weston has carved a path, with ten simple strategies that help anyone avoid critical mistakes, survive downturns, and make the numbers work. Debunking well-trod myths (pay down all your debt immediately) while giving unexpectedly brilliant tips (it's okay to let student loans linger), Liz Weston outlines everything you need to become financially viable, including how to: • Know what you can afford • Create a survival plan with cash and credit • Manage "good debt" to get ahead • Save for retirement without sacrificing today
Download or read book Customer Service Is written by Dave Ray PhD and published by AuthorHouse. This book was released on 2010-04-07 with total page 110 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is self improvement book which is intended to harness the skills of communication between the customer and the service provider. Once you read and reread this well thought out piece, you are expected to modify your approach as it relates to servicing the public. One does not have to be in a five-star setting to receive great service. It is accomplishable at a human level. I hope you will have an open mind to this work.
Download or read book The Ten Commandments written by Peter Leithart and published by Lexham Press. This book was released on 2020-02-05 with total page 76 pages. Available in PDF, EPUB and Kindle. Book excerpt: You know them. But do you understand them? The Ten Commandments have become so familiar to us that we don't think about what they actually mean. They've been used by Christians throughout history as the basis for worship, confessions, prayer, even civil law. Are these ancient words still relevant for us today? Their outward simplicity hides their inward complexity. Jesus himself sums up the entire law in a pair of commandments: Love God with all your heart, mind, and strength, and love your neighbor as yourself. Peter Leithart re-introduces the Ten Commandments. He shows us how they address every arena of human life, giving us a portrait of life under the lordship of Jesus, who is the heart and soul of the commandments.
Download or read book GCSE Leisure and Tourism written by Pater Hayward and published by Heinemann. This book was released on 2002 with total page 228 pages. Available in PDF, EPUB and Kindle. Book excerpt: Matched to the specification of the AQA leisure and tourism award, with relevant content needed for success at AQA GCSE, this title features differentiated classroom activities and case studies on different issues to help enhance students' learning. It offers advice on how to get the most out of work experience.
Download or read book Entrepreneuring written by Steven C. Brandt and published by Scarborough, Ont. ; New York : New American Library. This book was released on 1982 with total page 193 pages. Available in PDF, EPUB and Kindle. Book excerpt: Presents ten significant operating principles for starting and managing a growth company, discussing such topics as building up a company, maintaining personal well-being in stressful situations, and selling out
Download or read book Thou Shall Prosper written by Daniel E. Lapin and published by John Wiley & Sons. This book was released on 2002-09-30 with total page 376 pages. Available in PDF, EPUB and Kindle. Book excerpt: Offers advice on personal finance and creating wealth based on the principles of Jewish tradition.
Download or read book The Ten Commandments of successwithoutapology written by Rachael Melot and published by Outskirts Press. This book was released on 2018-01-20 with total page 126 pages. Available in PDF, EPUB and Kindle. Book excerpt: Can women have success, be powerful, and also be proud of the rewards of her hard work? Can women be successful inside and outside the home? Can they have family, a highly-charged career, love, money, and friendships? Yes! Yes, they can. And now, they can do it all, without apology. Like most women, you probably apologize more than you recognize. You apologize for working late, for being more highly educated than friends and family, for not making the parent-teacher conference or chaperoning a field trip, for the raise, for the convertible, for not cooking for the family each night, for.... You get the picture. It's a girl thing - we always seem to say "sorry." Rachael Melot is leading the movement for apology recognition and omission. Rachael has written a brilliantly thought out road map of mental change. What The Ten Commandments of #SuccessWithoutApology offers: - Personal triumphs, career highs and lows, as well as anecdotes inspired by her oft-times humorous Oklahoma upbringing. - Readers get an insider's glimpse into Rachael's life, and are challenged to acknowledge their own deeply ingrained tendency to apologize. - She details what inspired her to push through after her divorce and achieve professional, personal and financial success. - Through her motivating wisdom and #SassyHashtags women will realize how apologetic behavior can be detrimental to the respect they deserve, the advancement they've earned, and the life they want to live. The Ten Commandments of #SuccessWithoutApology-by a leader - for leaders, inspired by a woman who just wanted equality and would not apologize for attaining it HER way. #HowDoYouLikeMeNow
Download or read book The Ten Commandments of Lean Six Sigma written by Jiju Antony and published by Emerald Group Publishing. This book was released on 2019-11-29 with total page 160 pages. Available in PDF, EPUB and Kindle. Book excerpt: Presented from the perspective of practitioners, researchers and academics, The Ten Commandments of Lean Six Sigma serves as a practical guide for senior managers and executives who want to achieve operational and service excellence in various manufacturing, service and public sector organizations.
