Download or read book The 10 Commandments of Customer Service written by Victoria Colzie and published by Victoria L Colzie. This book was released on 2020-03-09 with total page 60 pages. Available in PDF, EPUB and Kindle. Book excerpt: Both business owners and customer service representatives alike will enjoy the benefits of increased sales and customer loyalty as they learn to enhance the customer experience through learning The 10 Commandments of Customer Service and applying them to their day to day business. Customers will appreciate the increase in awareness of their needs, in a friendly, present and helpful service they will receive when the business owner develops a superior customer service plan prompted throught the exercises in this 4 in 1 manual that will change the way all face to face transactions will be conducted in the future! Grow your business, increase sales, and see success by following the 10 Commandments of Customer Service!
Download or read book Customers for Life written by Carl Sewell and published by Crown Currency. This book was released on 2009-07-01 with total page 241 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this completely revised and updated edition of the customer service classic, Carl Sewell enhances his time-tested advice with fresh ideas and new examples and explains how the groundbreaking “Ten Commandments of Customer Service” apply to today’s world. Drawing on his incredible success in transforming his Dallas Cadillac dealership into the second largest in America, Carl Sewell revealed the secret of getting customers to return again and again in the original Customers for Life. A lively, down-to-earth narrative, it set the standard for customer service excellence and became a perennial bestseller. Building on that solid foundation, this expanded edition features five completely new chapters, as well as significant additions to the original material, based on the lessons Sewell has learned over the last ten years. Sewell focuses on the expectations and demands of contemporary consumers and employees, showing that businesses can remain committed to quality service in the fast-paced new millennium by sticking to his time-proven approach: Figure out what customers want and make sure they get it. His “Ten Commandants” provide the essential guidelines, including: • Underpromise, overdeliver: Never disappoint your customers by charging them more than they planned. Always beat your estimate or throw in an extra service free of charge. • No complaints? Something’s wrong: If you never ask your customers what else they want, how are you going to give it to them? • Measure everything: Telling your employees to do their best won’t work if you don’t know how they can improve.
Download or read book The Ten Commandments of Lean Six Sigma written by Jiju Antony and published by Emerald Group Publishing. This book was released on 2019-11-29 with total page 161 pages. Available in PDF, EPUB and Kindle. Book excerpt: Presented from the perspective of practitioners, researchers and academics, The Ten Commandments of Lean Six Sigma serves as a practical guide for senior managers and executives who want to achieve operational and service excellence in various manufacturing, service and public sector organizations.
Download or read book An Attitude of Excellence written by Dr. Willie Jolley and published by BenBella Books. This book was released on 2018-10-16 with total page 156 pages. Available in PDF, EPUB and Kindle. Book excerpt: You imagine a "new and improved" version of yourself—one who has achieved your goals and reached your definition of success. But you stop at wanting to be better because you don't feel you have the tools to achieve it. You do have the power to make yourself into a winner. Success isn't a matter of chance—it's a matter of choice. It all comes down to your attitude and a mindset to pursue excellence. When you make the conscious choice to develop an attitude of excellence, you will achieve more, enjoy more, have better relationships, take better care of yourself physically and mentally, and vastly improve the quality of your day-to-day life. Armed with a positive attitude and the determination to pursue excellence, plus a coach to help you stay focused, you will become the best version of yourself. Dr. Willie Jolley is a world-renowned speaker and motivational coach. He is the expert Ford Motor Company turned to while on the brink of bankruptcy, and he helped the company go on to reject a government bailout and to reach billion-dollar profits. In this powerful new book, An Attitude of Excellence: Get the Best from Yourself, Your Team, and Your Organization, he teaches readers how to achieve more in their lives—both professionally and personally. Dr. Jolley's work has inspired millions with a simple message: The best way to grow your future is to grow yourself, and the best way to grow an organization is to grow the people in that organization. Why? Because great people will give great service, while negative people will kill your future. This eye-opening book features T.I.P.S. (Tips, Ideas, Principles & Strategies) everyone can use to enhance the quality of our relationships and our lives, both at work and at home, using the power of an attitude of excellence.
Download or read book One Little Spark written by Marty Sklar and published by Disney Electronic Content. This book was released on 2015-09-01 with total page 263 pages. Available in PDF, EPUB and Kindle. Book excerpt: We've all read about the experts: the artists, the scientists, the engineers—that special group of people known as Imagineers for The Walt Disney Company. But who are they? How did they join the team? What is it like to spend a day in their shoes? Disney Legend Marty Sklar wants to give back to fans and answer these burning questions. When Marty was president of Walt Disney Imagineering, he created a list of principles and ideals for the team, aptly named Mickey's Ten Commandments. Using this code of standards as his organizational flow, Marty provides readers with insights and advice from himself and dozens of hands-on Imagineers from around the globe. It's a true insider's look like no other!
Download or read book Citizen Brand written by Marc Gobe and published by Simon and Schuster. This book was released on 2006-09-02 with total page 358 pages. Available in PDF, EPUB and Kindle. Book excerpt: Leading brand designer Marc Gobé builds on his highly successful Emotional Branding strategy with Citizen Brand, a powerful new concept designed to help companies earn the trust of today's consumers. Gobé argues that corporations need a new vision to survive in the present "emotional economy," challenging them to develop more passionate, human, and socially responsible brand strategies. He shows how to transform Consumers to People, Products to Experiences, Honesty to Trust, Quality to Preference, Identity to Personality, and Service to Relationship.
Download or read book The 10 Commandments of Client Appreciation written by Darrell Hardidge and published by Createspace Independent Publishing Platform. This book was released on 2018-02-25 with total page 172 pages. Available in PDF, EPUB and Kindle. Book excerpt: CLIENT APPRECIATION THE NEW STANDARD THAT DEFINES SERVICE EXCELLENCE AND EMPOWERS EXTRAORDINARY TEAMS INSPIRE, EMPOWER, ENGAGE, YOUR PATHWAY TO MARKET RELEVANCE Understand the principles the most successful companies use to empower their teams and connect with their market. Measuring client satisfaction to assess loyalty is no longer accurate or relevant and potentially dangerous to your business strategy. The new measurement is Client Appreciation, it defines cultural values, client engagement, and powerfully predicts market behaviour and revenue. International author, professional speaker and expert in client experience Darrell Hardidge, shares the 10 critical principles that are the foundations of the most successful companies. YOU'LL LEARN -How Client Appreciation creates the most powerful leaders and teams -The most effective principle to implement responsibility across all parts of your company -The ability to achieve and maintain the highest levels of market relevance -The most simple and effective way to define your client journey and how to empower your team to take ownership of client experience. -The biggest myth in measuring loyalty and how it's costing you a fortune from lost sales and opportunity -How No.1 companies have a unique approach to designing their ability to stay ahead of their competitors -How to stay ahead of the disruption curve and protect your business from being a statistic
Download or read book The 10 Commandments of Business and How to Break Them written by William Fromm and published by Berkley Trade. This book was released on 1992-03 with total page 180 pages. Available in PDF, EPUB and Kindle. Book excerpt: Fromm, president of Barkley & Evergreen Advertising in Kansas City, believes in breaking the "rules" of business whenever possible--and his philosophy has paid off in increased company profits. Now he reveals the innovative methods that have helped him achieve success. "Combines wit, wonderful stories, and a lot of good commonsense ideas".--Henry W. Bloch, Chairman and CEO, H&R Block, Inc.
Download or read book The Ten Commandments for Business Failure written by Don Keough and published by Penguin UK. This book was released on 2008-07-31 with total page 145 pages. Available in PDF, EPUB and Kindle. Book excerpt: “After a lifetime in business, I’ve never been able to develop a set of rules or a step-by-step formula that will guarantee success in anything, much less in a field as dynamic and changing as business. What I can do, however, is talk about how to lose. I guarantee that anyone who follows my formula will be a highly successful loser.” The Ten Commandments for Business Failure is a lighthearted cautionary bible for leaders from a hugely admired elder statesman who is sought out for advice by a wide circle of luminaries. Plenty of speakers and writers are happy to dispense advice on how to succeed in business. From football coaches to ex-CEOs to psychologists to preachers, success gurus are everywhere. But none of them can offer any guarantees; the true path to success can’t be laid out as a simple step-by-step plan. The same cannot be said of failure, however. Failure is easy. In fact, there are ten serious blunders companies and individuals make over and over again, leading to failure so consistently that the list ought to be written in stone. Don Keough, who has seen and heard a lot in his six decade career, calls them his Ten Commandments for Business Failure. They include such reliable bad advice as Quit Taking Risks, Be Inflexible, Assume Infallibility, Put All Your Faith in Experts, and Be Afraid of the Future.
Download or read book Masters of Disaster written by Christopher Lehane and published by Macmillan + ORM. This book was released on 2012-12-11 with total page 222 pages. Available in PDF, EPUB and Kindle. Book excerpt: The foolproof guide to damage control from the "masters of disaster" Whether you're a politician caught with his pants down, a publicly traded company accused of accounting improprieties, a family-owned restaurant with a lousy Yelp review or just the guy in the corner cubicle who inadvertently pushed "reply all," a crisis doesn't have to be the make-or-break moment of your career. For those of us that aren't natural spin doctors, it's hard to resist the impulse to cover your tracks, lie, or act like nothing happened. But resist you must! In Masters of Disaster, Christopher Lehane and Mark Fabiani, reveal the magic formula you need to take control when it's your turn to be sucked into the vortex of the modern spin cycle. Covering the ten commandments of damage control, and based on their work for clients like Bill Clinton, Goldman Sachs and Hollywood studios, the authors outline the strategies that can make real time news alerts, Twitter trend lines and viral videos work for you rather against you. Full of both lively personal anecdotes and hard-knuckled straight talk, this is a must-read for anyone who wants to emerge with their reputation intact.
Download or read book The Ten Commandments written by Dr. Laura Schlessinger and published by Dr. Laura Schlessinger. This book was released on 1999-08-18 with total page 356 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Ten Commandments are the first direct communication between a people and God. Designed to elevate our lives above mere frantic, animal existence to the sublime levels humanity is capable or experiencing, they are the blueprint of God's expectations of us and His plan for a meaningful, just, loving, and holy life. Each commandment asserts a principle, and each principle is a moral focal point for real-life issues relating to God, family, sex, work, charity, property, speech, and thought. Written in collaboration with Rabbi Stewart Vogel, The Ten Commandments incorporates lively discussion of the Bible and the Judeo-Christian values derived from it. Filled with passion, emotion, and profound insights, it will move, enlighten, inspire, entertain, and educate you on the meaning each commandment has in our daily lives today: I am the Lord, your God, Who has taken you out of the land of Egypt, from the house of slavery. You shall not recognize the gods of others in My presence. You shall not take the Name of the Lord., your God, in vain. Remember the Sabbath day and sanctify it. Honor your Father and your Mother. You shall not murder. You shall not commit adultery. You shall not steal. You shall not bear false witness against your fellow. You shall not covet.
Download or read book The Ten Commandments written by Peter Leithart and published by Lexham Press. This book was released on 2020-02-05 with total page 76 pages. Available in PDF, EPUB and Kindle. Book excerpt: You know them. But do you understand them? The Ten Commandments have become so familiar to us that we don't think about what they actually mean. They've been used by Christians throughout history as the basis for worship, confessions, prayer, even civil law. Are these ancient words still relevant for us today? Their outward simplicity hides their inward complexity. Jesus himself sums up the entire law in a pair of commandments: Love God with all your heart, mind, and strength, and love your neighbor as yourself. Peter Leithart re-introduces the Ten Commandments. He shows us how they address every arena of human life, giving us a portrait of life under the lordship of Jesus, who is the heart and soul of the commandments.
Download or read book Words of Life written by Adam Hamilton and published by Convergent Books. This book was released on 2020-12-29 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: What if the Ten Commandments were not just a set of ancient rules, but a guide to experiencing the good life today? “Adam Hamilton is a teacher of the highest order, able to bridge the gap between very old divine teaching and very current human reality.”—Barbara Brown Taylor, author of Always a Guest: Speaking of Faith Far from Home Nearly everyone has heard of the Ten Commandments, the list of “thou-shalt-nots” found in the Bible. Jesus saw these commandments not as onerous burdens, but as guideposts to help us experience a good and beautiful life. These ten ancient “words” were given to us by a loving God who longed to set safe boundaries, create order out of chaos, help communities live peacefully, and protect us—often from ourselves. In this book of Scripture and inspiration, bestselling author Adam Hamilton brings modern eyes to the most important set of ethics in history. He considers the commandments in their historical context, considering the meaning of each commandment in Hebrew, unpacking how Jesus reinterpreted them, and showing how every thou-shalt-not was intended to point to a life-giving “thou shalt.” He also explores how the latest research in science and psychology illuminates these commandments, rightly understood, as a way of ordering one's life beautifully in the present day. In a culture marked by workaholism, materialism, and social media-driven envy, God has given us a time-tested path that leads to gratitude, confidence, and peace. A landmark work from one of our most trusted biblical thinkers, Words of Life is an inspiring, thought-provoking read for anyone seeking to live a meaningful and joyful life.
Download or read book The 10 Commandments of Money written by Liz Weston and published by Penguin. This book was released on 2011-01-20 with total page 332 pages. Available in PDF, EPUB and Kindle. Book excerpt: From the #1 personal finance columnist on the Internet (Nielsen/NetRatings)-a clear prescription for financial health in the 2010s and beyond. For previous generations, living within your means was a simple formula. Now, with the staggering rise in education, health care, and housing costs, millions of people find themselves skating from paycheck to paycheck with no idea how to move forward. As the most-read personal finance columnist on the Internet, Liz Weston has heard the questions and has the answers. Her 10 Commandments of Money will help readers avoid critical mistakes, survive the bad times, and thrive in the good ones. Just a few of Weston's invaluable pointers include how to: • Balance Your Budget • Pay Down Toxic Debt • Get the Right Mortgage • Pay for College • Save for Retirement • Maximize Your Financial Flexibility Liz Weston's goal is to provide THE practical guide to the brave new world of money. What Sylvia Porter's Money Book was to the 1970s, The 10 Commandments of Money will be for the 2010s. Watch a Video
Download or read book The Ten Commandments of Ultimate Health written by Gregory Pitman and published by . This book was released on 2012-07-17 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Ten Commandments of Ultimate Health, is a new way of thinking and living that can lead to a healthier and happier future. Dr. Pitman utilizes biblical teachings and recent research to explain how to stay healthy in a world plagued with illness. As a child, Dr. Pitman was sick and depressed. He found little relief from his medical doctors forcing him to look outside of conventional medicine for answers. This book details Dr. Pitman's story, the Ten Commandments of Ultimate Health, testimonials, and tips for avoiding morbific stimuli (the yucky stuff that makes us sick). His co-author, Lynn Thesing, began the project as a ghost writer but started following Dr. Pitman's healing advice, leading to a healing for her entire family. Lynn explains how to get started, giving practical advice on following this healing protocol. These principals can revolutionize your life enabling you to achieve the physical, emotional, and spiritual healing
Download or read book Provoking Proverbs written by David Coe and published by . This book was released on 2020 with total page 160 pages. Available in PDF, EPUB and Kindle. Book excerpt: "In this eight-session Bible study, Dr. Coe explains and categorizes the Proverbs according to the Ten Commandments. Readers (college age and adults) will gain a new understanding of how this book of the Bible guides us in our everyday life"--
Download or read book The 10 Commandments of Winning Teammates written by Sean Glaze and published by . This book was released on 2016-07-30 with total page 168 pages. Available in PDF, EPUB and Kindle. Book excerpt: Winning Teammates are the people that make it possible for any group to succeed... the people who others depend on... the people who others want to work with. Winning Teammates bring more than just technical skills to the table - they have the interpersonal skills that every organization needs to create and maintain a positive and productive culture. Life is a team sport. Winning Teammates are the GLUE that hold teams together... that keep them focused and performing well. These 10 vital lessons will help you to increase your influence... and ultimately will lead to your team enjoying far more success. If you want a winning team, you need to be a Winning Teammate!
