Download or read book Telephone Skills That Satisfy Customers written by Rick Conlow and published by . This book was released on 2014-05-14 with total page 113 pages. Available in PDF, EPUB and Kindle. Book excerpt: They've been around since 1876. They're on every wall, desk and pocket in your life now. It's easy to take the phone for granted. But with the millions companies spend to reach people on TV, radio, the internet and direct mail, it only takes one bad moment through the phone to lose a customer forever. Learn how to use the telephone properly and professionally and create telephone moments of magic for your customers.

Download or read book Telephone Skills that Satisfy Customers written by Rick Conlow and published by . This book was released on 2010-02 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: They've been around since 1876. They're on every wall, desk and pocket in your life now. It's easy to take the phone for granted. But with the millions companies spend to reach people on TV, radio, the internet and direct mail, it only takes one bad moment through the phone to lose a customer forever. Learn how to use the telephone properly and professionally and create telephone moments of magic for your customers.

Download or read book AXZO Telephone Skills That Satisfy Customers written by Logical Operations and published by . This book was released on 2014-10-10 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Telephone Skills written by Patrick Forsyth and published by CIPD Publishing. This book was released on 2000 with total page 92 pages. Available in PDF, EPUB and Kindle. Book excerpt: Sets out simple principles and techniques to enhance your communication skills and ensure you make a positive impact on the telephone. this work provides practical guidance on: taking calls; making calls; using your voice, intonation and language to best effect; and listening attentively and knowing when to take the initiative.

Download or read book Telephone Courtesy Customer Service written by Lloyd Finch and published by Crisp Learning. This book was released on 2009 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: We all depend on phones every day, and we each have different phone styles. But few people realize how essential proper telephone techniques are to business. The fact is: telephone skills are critical to quality customer service. Learn how to represent your company and satisfy the needs of customers at the same time through effective use of this important business tool.

Download or read book Telephone Courtesy Customer Service written by Lloyd Finch and published by Crisp Learning. This book was released on 1990 with total page 84 pages. Available in PDF, EPUB and Kindle. Book excerpt: Give employees effective telephone skills and you will see what a powerful business tool the phone can be. Everything from voice inflection to follow-up calls is covered in this course. Understand customers' needs. Ask effective questions. Master proper telephone techniques.

Download or read book Telephone Courtesy Customer Service written by Lloyd C. Finch and published by Crisp Learning. This book was released on 2014-05-14 with total page 119 pages. Available in PDF, EPUB and Kindle. Book excerpt: We all depend on phones every day, and we each have different phone styles. But few people realize how essential proper telephone techniques are to business. The fact is: telephone skills are critical to quality customer service. Learn how to represent your company and satisfy the needs of customers at the same time through effective use of this important business tool.

Download or read book Telephone Courtesy Customer Service written by Lloyd Finch and published by . This book was released on 2009 with total page 118 pages. Available in PDF, EPUB and Kindle. Book excerpt: We all depend on phones every day, and we each have different phone styles. But few people realize how essential proper telephone techniques are to business. The fact is: telephone skills are critical to quality customer service. Learn how to represent your company and satisfy the needs of customers at the same time through effective use of this important business tool.

Download or read book Best Practices in Customer Service written by John A. Woods and published by AMACOM Div American Mgmt Assn. This book was released on 1999 with total page 436 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Telephone Skills from A to Z written by Nancy J. Friedman and published by Crisp Learning. This book was released on 1995 with total page 124 pages. Available in PDF, EPUB and Kindle. Book excerpt: A vital reference tool for anyone who represents an organization on the telephone.

Download or read book Powerful Telephone Skills written by and published by . This book was released on 2004 with total page 132 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Telephone Skills Pocketbook written by Mary Richards and published by Management Pocketbooks. This book was released on 2015-09-16 with total page 114 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Telephone Skills Pocketbook covers every aspect of using the telephone to improve business performance. It highlights the importance of good communications skills, the need to build rapport, favourite bad habits and how to avoid them, how to take control of a call, how to keep customers happy, and more. There are separate chapters on receiving and making calls. The former includes 10 easy ways to give your caller a bad experience and 10 easy ways to give your caller a good experience. The latter explains how to get through to people and get the information you need, as well as how to complain and negotiate on the 'phone. In conclusion, the author sets out the rules for becoming a telephone 'super-user' and for fulfilling the super-user's oath: 'I will be in charge and make the 'phone work for me; I will seek out time-eaters and destroy them; I will use super-user control techniques at all times'. For more on using the telephone as a selling tool, see The Telesales Pocketbook.

Download or read book Customer Service Best Practices written by Ron Zemke and published by Human Resource Development. This book was released on 1998 with total page 502 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book The Power of Customer Service How to Create Happy Satisfied Patients written by American Dental Association and published by American Dental Association. This book was released on 2007 with total page 94 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book 7 Days of Effective Communication Skills Unlocking the Power of Oral and Written Communication written by Zenab and published by Rana Books Uk . This book was released on 2023-09-19 with total page 61 pages. Available in PDF, EPUB and Kindle. Book excerpt: In "7 Days of Effective Communication Skills: Unlocking the Power of Oral and Written Communication," Zenab, a female author, takes readers on a transformative journey to master the art of communication. This comprehensive guide covers the fundamentals of oral and written communication, advanced techniques, and future trends. Zenab's insights help you adapt your communication skills to different contexts, navigate the digital age, and excel in daily life interactions. With valuable tips for grooming and business English phrases, this book empowers readers to become confident and impactful communicators in both personal and professional settings, making it a must-read resource for anyone seeking to unlock the full potential of their communication abilities.

Download or read book The Phone Book written by Judith E. Fisher and published by McGraw-Hill/Irwin. This book was released on 1995 with total page 148 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Phone Book takes a hands-on, interactive approach to helping students refine and practice their telephone skills. All phone skills are covered in detail, including listening, question-ing, speaking, handling incoming and outgoing calls, customer orders, customer problems, and complaints. Examples of proper techniques are also included.

Download or read book Customer Service Over the Phone written by Stephen Coscia and published by CRC Press. This book was released on 1999-01-11 with total page 143 pages. Available in PDF, EPUB and Kindle. Book excerpt: Exceptional customer service is crucial to a successful phone-based business. Quality service can secure customer loyalty, while poor service can lose it. This concise guide examines every important scenario that a customer service representative is likely to encounter and shows how to best handle each situation. It also explains how to make effect