Download or read book Telephone Skills for the Computer Help Desk written by Marion Draper and published by . This book was released on 1995-01-01 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Telephone and Helpdesk Skills written by Adrian Wallwork and published by Springer. This book was released on 2014-06-19 with total page 183 pages. Available in PDF, EPUB and Kindle. Book excerpt: If you are a non-native English speaker and make telephone calls as part of your work, then this book is for you. By applying the suggested guidelines, you will stand a much greater chance of making an effective telephone call. You will learn how to: prepare for a call both psychologically and from an English language point of view receive calls (if you work on reception) leave messages find out about another company and talk about your own company chase people (i.e. people who have not followed up your requests) deal with difficult calls and callers, and improve your telephone manner use the telephone while working on a help desk or helpline resolve language difficulties (i.e. when you cannot understand the other person's English) improve your pronunciation use resources on the Internet to improve your listening skills The book concludes with a chapter of useful phrases. There is a brief introduction for trainers on how to teach telephone and helpdesk skills within a Business English course.
Download or read book How to Manage the IT Help Desk written by Noel Bruton and published by Routledge. This book was released on 2012-07-26 with total page 374 pages. Available in PDF, EPUB and Kindle. Book excerpt: Are you overworked, unappreciated and under-resourced? This book understands you, and provides years and years of User Support experience packed into one volume. The 'How To' book that every IT department needs, it will help turn your helpdesk into a company asset. How to be successful at probably the most stressful job in IT This book offers tools for measuring productivity and features ten key steps for successful support, while User Support successes and failures are revealed in true life case studies. This book gives you techniques for: *Justifying staff and other expenditure * Gaining senior management support * Getting the users on your side * Running a motivated and productive team * Designing and managing services and service levels The second edition of this popular book brings updates to several of the author's ideas, strategies and techniques with new material on: * Customer Relationship Management - definition and the role of the helpdesk * E-Support and the Internet * Contrasting the Call Center and the Helpdesk * first, second and third line support * Operational Level Agreements * Strategies for backlog management * Telephone technologies in user support In addition there is: * A new Template for a Service Level Agreement * An Improved cost justification model for the Internal Helpdesk * A New cost justification model for the External Helpdesk
Download or read book A Guide to Help Desk Concepts written by Donna Knapp and published by . This book was released on 1999 with total page 276 pages. Available in PDF, EPUB and Kindle. Book excerpt: Designed specifically for a first course in any help desk or user support curriculum, this book introduces readers to the service concepts, skill sets, career paths, and operations of the help desk industry. This is one of the first books to present help desk concepts from an educational perspective and provide an overview of the help desk for individuals interested in pursuing a career in customer support. The author is a leading help desk consultant, trainer, and former help desk support engineer and service manager. The author's expertise provides strong real-world computer support examples, case studies, and exercises throughout the book.
Download or read book IT Help Desk written by S. James and published by Createspace Independent Publishing Platform. This book was released on 2016-12-15 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Your Complete Guide To The IT Help DeskYour Blueprint To Service Success, Mastering User Support & Troubleshooting Like A GeniusAre You Ready To Learn All About Working An IT Help Desk? If So You've Come To The Right Place...Here's A Preview Of What This Book Contains...An Explanation Of What The IT Help Desk Actually IsHow To Improve Communication Skills Like A ProHandling Difficult Calls & Situations The Right Way (Must Read!)Best Words & Best Practices For The IT Help DeskThe Six Step Problem Solving Model You NEED To ImplementComputer Troubleshooting From The Very BasicsNo Video? Here's What To Do...Troubleshooting No POST No Boot IssuesHow To Troubleshoot A Freezing Computer CorrectlyThe Downlow On Disk ErrorsKeyboard And Mouse IssuesYour Customer Support ToolsAnd Much, Much More!
Download or read book Telephone Courtesy Customer Service written by Lloyd Finch and published by Crisp Learning. This book was released on 1990 with total page 84 pages. Available in PDF, EPUB and Kindle. Book excerpt: Give employees effective telephone skills and you will see what a powerful business tool the phone can be. Everything from voice inflection to follow-up calls is covered in this course. Understand customers' needs. Ask effective questions. Master proper telephone techniques.
Download or read book Working with Computers written by Margaret McAlpine and published by Gareth Stevens Publishing LLLP. This book was released on 2005-12-15 with total page 72 pages. Available in PDF, EPUB and Kindle. Book excerpt: Discusses the responsibilities and qualifications for a variety of jobs in the computer industry, including games designer, help desk professional, software developer, systems analyst, and web site developer.
Download or read book IT Essentials Companion Guide written by Cisco Networking Academy and published by Cisco Press. This book was released on 2016-10-28 with total page 928 pages. Available in PDF, EPUB and Kindle. Book excerpt: IT Essentials v6 Companion Guide supports the Cisco Networking Academy IT Essentials version 6 course. The course is designed for Cisco Networking Academy students who want to pursue careers in IT and learn how computers work, how to assemble computers, and how to safely and securely troubleshoot hardware and software issues. As CompTIA Approved Quality Content, the course also helps you prepare for the CompTIA A+ certification exams 220-901 and 220-902. Students must pass both exams to earn the CompTIA A+ certification. The features of the Companion Guide are designed to help you study and succeed in this course: Chapter objectives–Review core concepts by answering the focus questions listed at the beginning of each chapter. Key terms–Refer to the updated lists of networking vocabulary introduced, and turn to the highlighted terms in context. Course section numbering–Follow along with the course heading numbers to easily jump online to complete labs, activities, and quizzes referred to within the text. Check Your Understanding Questions and Answer Key–Evaluate your readiness with the updated end-of-chapter questions that match the style of questions you see on the online course quizzes. This icon in the Companion Guide indicates when there is a hands-on Lab to do. All the Labs from the course are compiled and published in the separate book, IT Essentials v6 Lab Manual. Practicing and performing all these tasks will reinforce the concepts and help you become a successful PC technician.
Download or read book Introduction to Help Desk Concepts and Skills written by Susan Sanderson and published by McGraw-Hill/Irwin. This book was released on 2003-09-17 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This textbook is intended for students studying for AS degrees in computer information systems or information technology, or for secondary programs teaching vocational/technical programs, with varying degrees of computer knowledge who are training for jobs in desktop support and help desks.
Download or read book Skills for the Digital Transition Assessing Recent Trends Using Big Data written by OECD and published by OECD Publishing. This book was released on 2022-10-19 with total page 112 pages. Available in PDF, EPUB and Kindle. Book excerpt: This report presents the most recent trends in the labour market demand for digital professionals and skills, highlighting where bottlenecks are emerging and policy action is – and will be – needed to support individuals who aim to thrive in the digital transition.
Download or read book Telephone Skills from A to Z written by Nancy J. Friedman and published by Crisp Learning. This book was released on 1995 with total page 124 pages. Available in PDF, EPUB and Kindle. Book excerpt: A vital reference tool for anyone who represents an organization on the telephone.
Download or read book Effective Communication Skills for Health Professionals written by Philip Burnard and published by Nelson Thornes. This book was released on 1997 with total page 286 pages. Available in PDF, EPUB and Kindle. Book excerpt: This work discusses strategies for teaching, presentation, computing, listening, management and interview skills within each area.
Download or read book Running an Effective Help Desk written by Barbara Czegel and published by John Wiley & Sons. This book was released on 1998-03-27 with total page 472 pages. Available in PDF, EPUB and Kindle. Book excerpt: The definitive guide to setting up and running a successful Help Desk-now updated and expanded to include the latest Web-based technologies. This book is for you if you are: * A business manager charged with researching, planning, and setting up a Help Desk in your organization * An IT manager who wants to improve the level of technical support and communication within your organization with the latest support technologies * A Help Desk manager looking for guidance on how to upgrade traditional Help Desk functions with Internet- or intranet-related processes. The thoroughly revised, updated, and expanded Second Edition of the critically acclaimed, first-ever guide to running an effective Help Desk, this book tells you everything you need to know to plan, budget, staff, implement, track, upgrade, and even outsource your organization's Help Desk. Drawing upon her extensive experience as a leading North American expert on Help Desk planning and management, author Barbara Czegel: * Guides you step-by-step through every phase of setting up traditional and Web-related Help Desks for the Internet and an intranet * Provides a wealth of practical advice on all technical, management, and human-factor aspects of running an effective Help Desk * Supplies ready-to-use templates in both Word and HTML formats for an array of Help Desk projects. On the companion website you'll find: * Real-life Web-based Help Desk examples * All the templates from the book in HTML and Word formats.
Download or read book Telephone Techniques written by Dorothy Neal and published by McGraw-Hill/Irwin. This book was released on 1997-11 with total page 164 pages. Available in PDF, EPUB and Kindle. Book excerpt: This five-hour program teaches proper telephone use to help students develop and maintain professional relationships, project a positive company image, and provide reliable service. The program includes a consumable text-workbook, an instructor's manual and key, and a 40-minute videotape. In addition to the content listed below, the text also includes reinforcement exercises, self-assessments, case studies, reference charts for on-the-job use, and a glossary.
Download or read book Effective Help Desk Specialist Skills written by Darril Gibson and published by . This book was released on 2015 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book COMMUNICATION SKILLS FOR ENGINEERS AND SCIENTISTS SECOND EDITION written by SHARMA, SANGEETA and published by PHI Learning Pvt. Ltd.. This book was released on 2023-08-01 with total page 378 pages. Available in PDF, EPUB and Kindle. Book excerpt: In today's fast-paced era of information technology, communicating effectively has become an indispensable skill sought after by organizations worldwide. Professionals who possess excellent communication skills are well-equipped to navigate the challenges of the modern professional world, where diverse paths like writing, speaking, reading, and listening converge. This all-encompassing, student-friendly textbook delves into the crucial aspects of technical communication, tailored specifically for students of science and engineering. Divided into two parts, this book provides a complete understanding of the essential skills required to thrive in the realm of technical communication. Part A of the text through in-depth exploration introduces students to the intricacies of drafting business documents, the significance of effective teamwork, and offers remedies to communication breakdown. Furthermore, a dedicated chapter on Advertising sheds light on the art of persuasive communication. Part B focuses on the collective and individual requirements of group communication. With a practical approach, it explores the intricacies of delivering impactful presentations, decoding non-verbal cues, mastering the art of speeches, excelling in interviews, and honing negotiation skills. These skills are essential for young professionals aiming to thrive in new challenges and excel in their careers. This captivating text, now in its Second Edition, features a brand new chapter, Technology in Communication. The chapter highlights the revolutionary role of technology in disseminating fast and efficient information through online platforms. In addition, it also forewarns the disadvantages of technology in communication. Overall, the content emphasizes the transformative role of technology in communication and the need for responsible and mindful usage to maximize its benefits. Primarily intended as a text for undergraduate students of engineering and science, this compact book is also of immense value to the students of business management. In addition, the text would be a handy reference for practicing professionals who wish to hone their communication skills for achieving better results and should prove extremely useful for those involved in everyday communication. TARGET AUDIENCE • B. Tech • MBA • PDGM/BBA
Download or read book Data Processing Digest written by and published by . This book was released on 1994 with total page 570 pages. Available in PDF, EPUB and Kindle. Book excerpt:
