Download or read book Technical Support Essentials written by Andrew Sanchez and published by Apress. This book was released on 2011-04-11 with total page 260 pages. Available in PDF, EPUB and Kindle. Book excerpt: Technical Support Essentials is a book about the many facets of technical support. It attempts to provide a wide array of topics to serve as points of improvement, discussion, or simply topics that you might want to learn. The topics range from good work habits to the way technical support groups establish their own style of work. This book applies theories, models, and concepts synthesized from existing research in other fields—such as management, economics, leadership, and psychology—and connects them to technical support. The goal is to build on the work of others and allow their success to evolve the profession. The book's broad perspective looks at proven practices, legal issues, dealing with customers, utilizing resources, and an array of other topics of interest to tech support professionals.
Download or read book Technical Support Essentials written by Andrew Sanchez and published by Apress. This book was released on 2010-09-08 with total page 275 pages. Available in PDF, EPUB and Kindle. Book excerpt: Technical Support Essentials is a book about the many facets of technical support. It attempts to provide a wide array of topics to serve as points of improvement, discussion, or simply topics that you might want to learn. The topics range from good work habits to the way technical support groups establish their own style of work. This book applies theories, models, and concepts synthesized from existing research in other fields—such as management, economics, leadership, and psychology—and connects them to technical support. The goal is to build on the work of others and allow their success to evolve the profession. The book’s broad perspective looks at proven practices, legal issues, dealing with customers, utilizing resources, and an array of other topics of interest to tech support professionals.
Download or read book macOS Support Essentials 12 Apple Pro Training Series written by Benjamin G. Levy and published by Peachpit Press. This book was released on 2022-03-02 with total page 1342 pages. Available in PDF, EPUB and Kindle. Book excerpt: macOS Support Essentials 12, the official book for macOS support, is a top-notch primer for anyone who needs to support, troubleshoot, or optimize macOS Monterey, such as IT professionals, technicians, help desk specialists, and ardent Mac users. This is the only Apple Pro Training Series book that covers Monterey. You'll find in-depth, step-by-step instructions on everything from upgrading, updating, reinstalling and configuring macOS Monterey to setting-up network services. This book covers updated system utilities and new features in macOS Monterey: Passwords System Preference Live Text Voice Control User privacy settings Notarized apps Startup Security Utility And more! This book includes the following content: Authoritative explanations of underlying technologies, troubleshooting, system administration, and much more Focused lessons that take you step by step through practical, real-world tasks A Web Edition that provides the full text of the book online The Apple Pro Training Series is Apple's official self-paced learning resource. Books in this series offer downloadable lesson files and an online version of the book. Additional information on this and other books in this series can be found at www.peachpit.com/apple. For more on certification, visit training.apple.com.
Download or read book The IT Support Handbook written by Mike Halsey and published by Apress. This book was released on 2019-10-03 with total page 199 pages. Available in PDF, EPUB and Kindle. Book excerpt: Become a more effective tech professional by learning how to provide the most useful IT support for your users. You'll learn how to efficiently and effectively deal with any type of problem, including operating systems, software, and hardware. IT support is often complex, time-consuming, and expensive, but it doesn't have to be with the right processes in place. Whether you're an individual, part of an IT support team, or managing staff supporting PC users in their homes, The IT Support Handbook will help you understand the right way to approach, troubleshoot, and isolate problems so they can be handled efficiently, with least disruption and cost to your business. You'll make yourself popular with your colleagues, and keep your customers and users happy and productive. What You'll LearnManage reporting, and keep a record of issues that occur Provide effective remote support for users away from home or working in another office Use error and system reporting in Windows to obtain high-quality, relevant information Spot patterns in user behavior that may be causing difficult-to-diagnose problems Be familiar with best practices to make you a better support professional Who This Book Is For IT professionals, IT support (on-site and remote), and system administrators who manage support teams. No prior knowledge is required.
Download or read book A Beginner s Guide To Understanding Technical Support written by Jose D. Afable and published by iUniverse. This book was released on 2002 with total page 110 pages. Available in PDF, EPUB and Kindle. Book excerpt: A Beginner's Guide To Understanding Technical Support is a unique guide designed for anyone wishing to venture into the field of technical support. This book will provide a basic understanding of the processes, entities, and issues within a support organization so that anyone wishing to know more about the support organization functions or wanting to pursue a career in this area receives the information they need to make their informed decision.
Download or read book Essentials of Software Engineering written by Frank Tsui and published by Jones & Bartlett Learning. This book was released on 2011 with total page 410 pages. Available in PDF, EPUB and Kindle. Book excerpt: Computer Architecture/Software Engineering
Download or read book Cisco ISP Essentials written by Barry Raveendran Greene and published by Cisco Press. This book was released on 2002 with total page 454 pages. Available in PDF, EPUB and Kindle. Book excerpt: Cisco® IOS software is extensive and it can often be difficult to navigate through the detailed documentation. Cisco® ISP Essentials takes those elements of IOS software that are of specific interest to ISPs and highlights many of the essential features that are in everyday use in the major ISP backbones. This book not only helps ISPs navigate this complex and detailed world to quickly gather the knowledge they require, but is also helps them harness the full feature-rich value by helping them identify and master those features that are of value to their particular area of interest and need.
Download or read book Microsoft Windows Operating System Essentials written by Tom Carpenter and published by John Wiley & Sons. This book was released on 2011-12-14 with total page 415 pages. Available in PDF, EPUB and Kindle. Book excerpt: A full-color guide to key Windows 7 administration concepts and topics Windows 7 is the leading desktop software, yet it can be a difficult concept to grasp, especially for those new to the field of IT. Microsoft Windows Operating System Essentials is an ideal resource for anyone new to computer administration and looking for a career in computers. Delving into areas such as fundamental Windows 7 administration concepts and various desktop OS topics, this full-color book addresses the skills necessary for individuals looking to break into a career in IT. Each chapter begins with a list of topic areas to be discussed, followed by a clear and concise discussion of the core Windows 7 administration concepts and skills necessary so you can gain a strong understanding of the chapter topic areas. The chapters conclude with review questions and suggested labs, so you can gauge your understanding of the chapter's contents. Offers in-depth coverage of operating system configurations Explains how to install and upgrade client systems Addresses managing applications and devices Helps you understand operating system maintenance Covers the topics you need to know for the MTA 98-349 exam The full-color Microsoft Windows 7 Essentials proves itself to be an invaluable resource on Windows 7 and features additional learning tutorials and tools.
Download or read book Mac OS X Support Essentials written by Owen W. Linzmayer and published by Peachpit Press. This book was released on 2006 with total page 562 pages. Available in PDF, EPUB and Kindle. Book excerpt: With Mac OS now running on almost 40% of all Apple computers, support specialists can no longer afford not to know the latest operating system inside out. This text is a guide to Mac OS, highlighting key topics and diagnostic tools.
Download or read book Essentials of Intensive Intervention written by Rebecca Zumeta Edmonds and published by Guilford Publications. This book was released on 2019-05-23 with total page 186 pages. Available in PDF, EPUB and Kindle. Book excerpt: Few evidence-based resources exist for supporting elementary and secondary students who require intensive intervention--typically Tier 3 within a multi-tiered system of support (MTSS). Filling a gap in the field, this book brings together leading experts to present data-based individualization (DBI), a systematic approach to providing intensive intervention which is applicable to reading, math, and behavior. Key components of the DBI process are explained in detail, including screening, progress monitoring, and the use and ongoing adaptation of validated interventions. The book also addresses ways to ensure successful, sustained implementation and provides application exercises and FAQs. Readers are guided to access and utilize numerous free online DBI resources--tool charts, planning materials, sample activities, downloadable forms, and more.
Download or read book Help written by Ralph Wilson and published by . This book was released on 1991 with total page 260 pages. Available in PDF, EPUB and Kindle. Book excerpt: Answering questions about software and hardware is a full-time job for hundreds of thousands of people. IBM alone has over 20,000 full-time technical support personnel. This is a book about and for the technical support industry. It describes how to set up and manage a technical support operation, covers techniques for handling support questions by phone, and explains how to estimate the cost of a technical support operation. The book includes profiles of successful technical support operations at companies such as WordPerfect Corporation.
Download or read book macOS Support Essentials 10 15 Apple Pro Training Series written by Adam Karneboge and published by Peachpit Press. This book was released on 2020-01-13 with total page 1287 pages. Available in PDF, EPUB and Kindle. Book excerpt: macOS Support Essentials 10.15 - Apple Pro Training Series The Apple-Certified Way to Learn This is the official book for the macOS Support Essentials 10.15course and you can use it to prepare for the Apple Certified Support Professional (ACSP) 10.15 exam. It’s a top-notch primer for anyone who needs to support, troubleshoot, or optimize macOS Catalina, such as IT professionals, technicians, help desk specialists, and ardent Mac users. This is the only Apple Pro Training Series book that covers macOS Catalina. You’ll find in-depth, step-by-step instructions on everything from upgrading, updating, reinstalling and configuring macOS Catalina to configuring network services like the Content Caching service. This book covers updated system utilities and new features in macOS Catalina, including Voice Control and other accessibility features, user privacy settings, notarized apps, Startup Security Utility, and the separation of the startup disk into a read-only APFS System volume and a read write APFS Data volume. This book includes the following content: Authoritative explanations of underlying technologies, troubleshooting, system administration, and much more Focused lessons that take you step by step through practical, real-world tasks A Web Edition that provides the full text of the book online The Apple Pro Training Series includes self-paced learning tools and is the official curriculum of the Apple Training and Certification program. After you complete this book, take the macOS Support Essentials 10.15 exam as a step towards becoming an Apple Certified Support Professional. Work through this book independently or attend a class at an Apple Authorized Training Provider or both to prepare for the exam. To learn more, visit training.apple.com. Also in the Apple Pro Training Series: Final Cut Pro X Logic Pro X
Download or read book OS X Support Essentials 10 11 Apple Pro Training Series includes Content Update Program written by Kevin M. White and published by Peachpit Press. This book was released on 2015-12-22 with total page 1417 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is the official curriculum of the Apple El Capitan 101: OS X Support Essentials 10.11 course and preparation for Apple Certified Support Professional (ACSP) 10.11 certification–as well as a top-notch primer for anyone who needs to support, troubleshoot, or optimize OS X El Capitan. This guide provides comprehensive coverage of El Capitan and is part of the Apple Pro Training series–the only Apple-certified books the market. Designed for support technicians, help desk specialists, and ardent Mac users, this guide takes you deep inside the El Capitan operating system. Readers will find in-depth, step-by-step instruction on everything from installing and configuring El Capitan to managing networks and system administration. Whether you run a computer lab or an IT department, you’ll learn to set up users, configure system preferences, manage security and permissions, use diagnostic and repair tools, troubleshoot peripheral devices, and more–all on your way to preparing for the industry-standard ACSP certification. Covers updated system utilities and new features of OS X El Capitan. Features authoritative explanations of underlying technologies, troubleshooting, system administration, and much more. Focused lessons take you step by step through practical, real-world tasks. Lesson files and bonus material available for download–including lesson review questions summarizing what you’ve learned to prepare you for the Apple certification exam. Web Edition provides full text of the book as part of our Content Update Program with revised content for significant software updates. This book is part of Peachpit’s Content Update Program. As Apple updates features of OS X El Capitan, sections of this book may be updated or new sections may be added to cover significant updates to the software. The updates will be delivered to you via a free Web Edition of this book, which can be accessed with any Internet connection. For details about accessing the Web Edition, please see the "About This Guide" section of your book.
Download or read book macOS Support Essentials 10 13 Apple Pro Training Series written by Arek Dreyer and published by Peachpit Press. This book was released on 2018-01-16 with total page 1164 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is the official curriculum of the Apple High Sierra 101: OS X Support Essentials 10.13 course and preparation for Apple Certified Support Professional (ACSP) 10.13 certification—as well as a top-notch primer for anyone who needs to support, troubleshoot, or optimize macOS High Sierra. This guide provides comprehensive coverage of High Sierra and is part of the Apple Pro Training series—the only Apple-certified books on the market. Designed for support technicians, help desk specialists, and ardent Mac users, this guide takes you deep inside macOS High Sierra. You will find in-depth, step-by-step instruction on everything from installing and configuring High Sierra to managing networks and system administration. Whether you run a computer lab or an IT department, you’ll learn to set up users, configure system preferences, manage security and permissions, use diagnostic and repair tools, troubleshoot peripheral devices, and more—all on your way to preparing for the industry-standard ACSP certification. This is a step-by-step guide that works through lessons designed to teach practical, real-world tasks, with lesson files let you practice as you learn.
Download or read book macOS Support Essentials 11 Apple Pro Training Series written by Arek Dreyer and published by Peachpit Press. This book was released on 2021-03-08 with total page 1371 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Apple-Certified Way to Learn macOS Support Essentials 11, the official book for macOS support, is a top-notch primer for anyone who needs to support, troubleshoot, or optimize macOS Big Sur, such as IT professionals, technicians, help desk specialists, and ardent Mac users. This is the only Apple Pro Training Series book that covers Big Sur. You'll find in-depth, step-by-step instructions on everything from upgrading, updating, reinstalling and configuring macOS Big Sur to setting-up network services like the Content Caching service. This book covers updated system utilities and new features in macOS Big Sur, including security and privacy enhancements, Control Center and Notification Center, Safari, system extensions, macOS Recovery, Startup Security Utility, and the Signed System Volume (SSV). This book includes the following content: Authoritative explanations of underlying technologies, troubleshooting, system administration, and much more Focused lessons that take you step by step through practical, real-world tasks A Web Edition that provides the full text of the book online The Apple Pro Training Series is Apple's official self-paced learning resource. Books in this series offer downloadable lesson files and an online version of the book. Additional information on this and other books in this series can be found at www.peachpit.com/apple. For more on certification, visit training.apple.com.
Download or read book macOS Support Essentials 10 14 Apple Pro Training Series written by Adam Karneboge and published by Peachpit Press. This book was released on 2019-01-11 with total page 1252 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is the official curriculum of the Apple Mojave 101: OS X Support Essentials 10.14 course and preparation for Apple Certified Support Professional (ACSP) 10.14 certification–as well as a top-notch primer for anyone who needs to support, troubleshoot, or optimize macOS Mojave. This guide provides comprehensive coverage of Mojave and is part of the Apple Pro Training series–the only Apple-certified books on the market. Designed for support technicians, help desk specialists, and ardent Mac users, this guide takes you deep inside macOS Mojave. Readers will find in-depth, step-by-step instruction on everything from installing and configuring High Sierra to managing networks and system administration. Whether you run a computer lab or an IT department, you’ll learn to set up users, configure system preferences, manage security and permissions, use diagnostic and repair tools, troubleshoot peripheral devices, and more–all on your way to preparing for the industry-standard ACSP certification. This is a step-by-step guide that works through lessons designed to teach practical, real-world tasks, with lesson files let you practice as you learn.
Download or read book Essentials for Attorneys in Child Support Enforcement written by Michael R. Henry and published by . This book was released on 1986 with total page 432 pages. Available in PDF, EPUB and Kindle. Book excerpt:
