Download or read book Getting an IT Help Desk Job For Dummies written by Tyler Regas and published by John Wiley & Sons. This book was released on 2015-04-13 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: Stand out in one of IT's fastest growing job markets If you're looking for a job in IT, the help desk is the heart and soul of most IT operations, and an excellent starting point for a promising career. With the help of Getting an IT Help Desk Job For Dummies, you'll gain the knowledge and know-how to cut through the confusion of navigating the Information Technology job market. IT can be intimidating to hopeful-yet-inexperienced job candidates, but this guide will help you find and land the job of your dreams. Through easy-to-follow explanations, authoritative information, and a bit of humor, Getting an IT Help Desk Job For Dummies serves as your thorough and approachable guide to maximizing your competitive edge in this booming market. The IT job market has continued to expand as technology matures and deepens its roots in business operations. This is good news for you! However, it makes it that much harder to get a job in IT, as recent grads and other professionals are practically stampeding to get their feet in the door of this rapidly expanding industry. Luckily, Getting an IT Help Desk Job For Dummies gives you an advantage by providing expert instruction on how to score an interview and secure a job offer, the skills needed to obtain and maintain an IT position, and authoritative information on how to establish a career path in the IT field. Explore careers in the IT Help Desk field and establish the path you want to follow Plan for post-education certifications and training to make yourself more marketable Get expert guidance for creating a winning resume and cover letter Prepare for your IT Help Desk interview Loaded with simple, straight-forward advice, Getting an IT Help Desk Job For Dummies is your all-in-one guide to starting your IT career on the right foot!

Download or read book How to Manage the IT Help Desk written by Noel Bruton and published by Routledge. This book was released on 2012-07-26 with total page 373 pages. Available in PDF, EPUB and Kindle. Book excerpt: Are you overworked, unappreciated and under-resourced? This book understands you, and provides years and years of User Support experience packed into one volume. The 'How To' book that every IT department needs, it will help turn your helpdesk into a company asset. How to be successful at probably the most stressful job in IT This book offers tools for measuring productivity and features ten key steps for successful support, while User Support successes and failures are revealed in true life case studies. This book gives you techniques for: *Justifying staff and other expenditure * Gaining senior management support * Getting the users on your side * Running a motivated and productive team * Designing and managing services and service levels The second edition of this popular book brings updates to several of the author's ideas, strategies and techniques with new material on: * Customer Relationship Management - definition and the role of the helpdesk * E-Support and the Internet * Contrasting the Call Center and the Helpdesk * first, second and third line support * Operational Level Agreements * Strategies for backlog management * Telephone technologies in user support In addition there is: * A new Template for a Service Level Agreement * An Improved cost justification model for the Internal Helpdesk * A New cost justification model for the External Helpdesk

Download or read book A Guide to Computer User Support for Help Desk and Support Specialists written by Fred Beisse and published by Cengage Learning. This book was released on 2009-09-16 with total page 592 pages. Available in PDF, EPUB and Kindle. Book excerpt: A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, FOURTH EDITION focuses on key information and skills for user support professionals, including troubleshooting and problem solving, successful communication with clients, determining a client's specific needs, and training end users. For those considering entering the field, alternate career paths for user-support workers are described. This text continues many of the successful features of previous editions, including Tips, On The Web pointers, Check Your Understanding self-tests, discussion questions, hands-on activities, and case projects. With balanced coverage of both people skills and technical skills, this book is an excellent resource for those in or preparing for the technical-support field. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.

Download or read book IT Problem Management written by Gary S. Walker and published by Prentice Hall Professional. This book was released on 2001 with total page 258 pages. Available in PDF, EPUB and Kindle. Book excerpt: Preface In the past three decades, businesses have made staggering investments in technology to increase their productivity and efficiency. The technological infrastructure of these companies has become increasingly sophisticated and complex. Most companies today are extremely dependent on their technological infrastructure. Operating without it is like trying to run a business without a telephone or electricity. Businesses depend on their technology at least as much as, perhaps more than, any other utility. However, unlike the telephone and electric industries, technology has not had the benefit of 100 + years to mature under the control of a handful of companies. Thousands of companies contribute to technology, each doing whatever they think will sell the best. Extreme and rapid innovation is the rule, not the exception. Change is the rule, not the exception. The resulting complexity has posed a new challenge for companies: how to realize the potential and anticipated benefits of the investments in an environment of constant change. Businesses are so reliant on technology that they need it to operate as reliably, consistently, and universally as the telephone and electricity. We are a long way from achieving that level of service. Businesses face rising costs because of constant failures that result in lost productivity. It is very difficult and expensive to find the resources with the expertise to manage and repair their infrastructures. It is extremely difficult and expensive to keep those resources trained to manage a constantly evolving environment. But guess what. There is no choice but to invest in technology, because it has to be done. Business cannot stop investing in technology or they will be crushed by the competition. So what have they done? They have standardized to limit the diversity, the expertise required, and the problems associated with diversity. They have striven to make the infrastructure as reliable as the telephone and to keep employees productive. And they have created a team that has the skills, the facilities, and the charter to fix existing problems and reduce future problems. That team is the service center, and this book shares how the best of those teams are doing just that. Technology impacts more than just a business's internal operations. What about the company's customers? They often need support, as well. More companies are realizing the value of providing quality service to its customers. Some studies have indicated that keeping a customer costs one-tenth the price of getting a new one, while the return business from satisfied customers count for substantially more than one-tenth of a company's revenue. It makes good economic sense to spend money on keeping existing clients satisfied. For many companies, that means providing customers with quality support for the products and services they purchase. So who in the company provides that service? You guessed it—the service center. What is a service center? It is an organization whose charter and mission are to provide support services to internal or external customers, or to both. It is a concentration of expertise, processes, and tools dedicated to taking customers' requests and fulfilling them in a timely and cost-effective manner, leaving the customer delighted with the experience. A service center has a defined range of service offerings, from fixing problems to providing value-added services, and everything in between. This book is intended to help a company set up that service center and deliver those services cost effectively. The book focuses on structuring the organization and building the processes to move service requests efficiently and effectively through the organization to deliver quality service to the customer. It discusses the pitfalls that afflict many service centers and offers techniques and solutions to avoid those pitfalls. The book discusses the tools available to help a service center manage its business and deliver high quality cost-effective services to customers. The traditional help desk is still around, but many have evolved into service centers. As more businesses are faced with increasing technology costsand increasing pressure to be productive and efficient internally—while delighting external customers—many more help desks will be forced to evolve. For a well-run help desk, the evolutionis natural and not overly difficult. Most help desks were originally designed to provide one type of service, technical support. Help desks traditionally helped customers by fixing their problems and answering their questions. The help desk concentrated technical expertise, problem management processes, and tools to track and resolve customer problems, answer customer questions, and deliver that support as cost effectively as possible. Many help desks have done this quite successfully, and many have not. As their companies reengineer and look to streamline operations, many company executives have asked the simple question, "Today, you provide one type of service—technical support. How hard would it be to add additional services?" It's a fair question, because the help desk already takes service requests, tracks them, makes delivery commitments to customers, delivers the services, and charges the customers. The organization, the processes, the tools are in place. The evolution usually starts small, with simple, technology-related, value-added services, such as ordering PCs. You need a PC, contact the help desk. They'll figure out what you need, order it, track the order, install it when it arrives, and then support you if you have any questions. Voila, the help desk is now providing value-added services. Since you are ordering the equipment and maintaining and fixing it all the time, how about keeping track of it? No one else does. Again, voila, you're providing a value-added asset management service. Since you have all of that valuable information, can you report on it quarterly to the insurance and risk anagement department and the finance and accounting group? Yep, another—value added service. Hey, you guys are pretty good at this stuff. We need computer training. Can you make arrangements for that and then handle the scheduling? Its happened. You are no longer just a help desk—you are a service center, offering both traditional help desk support and value-added services to your customers. This goes along for a while, and you tweak the processes and improve your delivery capability. Then, someone in the company gets the idea that a single point of contact for many internal services would be handy, and since you're already capable of handling value-added servicesand you do it so well, you should consider handling many more. That certainly sounds reasonable. For example, how about a service for new employees. Instead of the HR department contacting the telecom department, the help desk, and the facilities department every time a new employee is hired, why don't they just contact the service center and let them coordinate the rest. Like magic, you've added a service called New Employee Setup, or maybe even better, Amaze the New Employee. You gather the vital information—her name, who she works for, when she starts, what budget to charge, where she'll be sitting. You order her PC, you contact telecom to set up her phone and voice mailbox, and you contact facilities to set up her workspace. Then, you notify security and set up her appointment to get a badge, you schedule her into the next orientation class, and you schedule her in the next "PC and Networking in Our Company" class. Finally, you generate the standard welcome-on-board letter that tells her the classes she is scheduled for and where they are located. You have standard attachments that explain how to use the phone and how to log on to the PC, and most importantly, how to reach the service center. You email the package to HR, who is merely awaiting her arrival, secure in the knowledge that all is well, everything is ready, and that the new employee will be duly impressed with her new company. Just as you do with the problems you handle, you follow up on this service to make sure the work is done on time. Now your follow-up includes telecom and facilities, who essentially act like any other tier 2 group. Instead of generating a trouble ticket, you generate a tracking ticket, which is associated with another new type of ticket, a work order. One work order is sent to telecom and another to facilities. The new tracking ticket looks amazingly similar to a trouble ticket. It has the same contact information—the customer name and location, the desired delivery date, the name of the agent who took the order, when the order was placed, the current status, and who else is involved. Work order tickets really aren't much different than a traditional trouble ticket to dispatch, for example, a hardware support technician that includes information on where to go, what needs to be done, when it needs to be done, who is handling it, its current status and priority, and so on. The work order ticket even goes into a queue, just like a problem ticket dispatched to any tier 2 support group. And just as with trouble tickets, you have processes and tools in place to escalate the tracking and work order tickets, and to send notifications if there is a problem or if more work to be done. The entire process is, logically, very similar to managing problems. The information must be tracked, people are assigned to do the work, the work is prioritized, time commitments are in place, processes are in place to handle work that can't be done in the agreed upon time frame, additional levels of expertise are available to handle difficulties. Perhaps most importantly, it is all initiated, tracked, and closed centrally. Many help desks resist this evolution. If their house is not in order and they are struggling to handle technical support, they should resist. Get the technical support in order first. Work on your problem management processes and take advantage of your existing tools. When your problem management processes are working, they'll work just as well for other value-added services. That is the secret. If you can make and meet time commitmentsfor technical support to customers, you can easily add new value-added services to your repertoire. Value-added services are like the simplest, most common, recurring problems your customers call about. They're easy because the request is common, so everyone is familiar with it. The solution is known; its predefined. Processes to deliver the solution are already in place. Processes to deal with unexpected complications are already defined and in use. Simple. You have the tools, the people, the processes, the organization, and the experience. Overview This book was written because problem management is one of the most important processes for any IT organization. Yet, of the hundreds of companies we have worked with, it is most often not done well. It seems that many companies consider problem management only as an afterthought, a necessary evil, overhead, or worse, all of the above. So what is problem management? Problem management is a formal set of processes designed and implemented to quickly and efficiently resolve problems and questions. Those problems and questions come from customers, both internal and external. Why is problem management important? Because how well you do at resolving those problems and questions determines how your customers perceive you. Further, how you provide those services can make an enormous difference in your overall costs—not only your costs, but also the costs your customers incur. Do a poor job on your problem management processes and your customers will think ill of you. Internal customers can be the most vicious, because they know who to complain to. They also complain to each other, and before you know it, the entire company believes you to be incompetent, at least as far as problem management goes. Worse, that attitude can easily fail over to the entire IT department. Let's face it—most of the IT department's exposure is through the problem management function (the help desk) and that is where your reputation will be made or broken. It isn't hard to justify spending to improve problem management when you calculate the number of hours of internal downtime and the average cost per hour the company absorbs for that downtime. Run the numbers and see for yourself. External customers can be less vicious on a personal level, but from the business perspective, their impression is even more important. If they don't like the way you handle problems, they may complain, but worse, they will most certainly vote with their dollar by taking it elsewhere—and will probably tell everyone they know to do the same. Your company worked hard and spent significant dollars to win that customer. To lose them because you provided poor service is an enormous waste. What will it cost you to win them back? Can you win them back? Can you ever win their friends and associates? Many studies have found that it is much cheaper to keep a customer than to win a new one. If your company hasn't seen this light yet, you need to convince them. This book was written to tell you what you can and should consider doing to improve your problem management processes. It is based on experience gained at many different sites and focuses on improving service delivery and efficiency. It's true—you can do it better and cheaper. You may have to spend some capital up front, but a standard project cost/benefit analysis will show that you can recoup those costs quickly, and in some cases, can generate significant dollars. This book was written for CIOs, vice presidents, help desk and service center managers, and the senior-level internal customers of the problem management department—anyone who can influence the problem management function and wants to understand more about what can and should be done to improve performance. I appreciate any feedback you wish to provide. You can reach me at [email protected]@hotmail.com. Best of luck to you, Gary Walker

Download or read book Social Workers Desk Reference written by Albert R. Roberts and published by Oxford University Press, USA. This book was released on 2009 with total page 1301 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is a new edition of the wildly successful everyday reference for social workers. Like the first edition, it has been crafted with the help of an extensive needs assessment survey of educators and front-line practitioners, ensuring that it speaks directly to the daily realities of the profession. It features 40% new material and a more explicit focus on evidence-based practice.

Download or read book FEMA P 758 Substantial Improvement Substantial Damage Desk Reference written by and published by FEMA. This book was released on with total page 174 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Networking All in One Desk Reference For Dummies written by Doug Lowe and published by John Wiley & Sons. This book was released on 2008-03-31 with total page 916 pages. Available in PDF, EPUB and Kindle. Book excerpt: 10 books in 1 - your key to networking success! Your one-stop guide to the latest updates on networking Packed with new and updated material on Windows Server 2008, the latest Red Hat(r) Fedora(r), Vista, and Office 2007, and the most up-to-date wireless standards, this solitary reference contains everything you need to manage both large and small networks. With these ten minibooks, you'll discover how to make your network share information in the most efficient way possible. Discover how to: Manage Macs in a Windows environment Handle mobile devices on a network Configure Windows(r) XP and Vista clients Back up and protect your data Set up a wireless network

Download or read book C All in One Desk Reference For Dummies written by Dan Gookin and published by John Wiley & Sons. This book was released on 2011-03-01 with total page 855 pages. Available in PDF, EPUB and Kindle. Book excerpt: Ready, set, code! A user-friendly guide introducing the C programming language to new and intermediate coders The C programming language and its direct descendants are widespread and among the most popular programming languages used in the world today. The enduring popularity of C continues because C programs are fast, concise, and run on many different systems. Flexible and efficient, C is designed for a wide variety of programming tasks: system-level code, text processing, graphics, telecommunications, and many other application areas. C All-in-One Desk Reference For Dummies is for beginning and intermediate C programmers and provides a solid overview of the C programming language, from the basics to advanced concepts, with several exercises that give you real-world practice. C All-in-One Desk Reference For Dummies covers everything users need to get up to speed on C programming, including advanced topics to take their programming skill to the next level. Inside you'll learn The entire development cycle of a C program: designing and developing the program, writing source code, compiling the code, linking the code to create the executable programs, debugging, and deployment The intricacies of writing the code -- the basic and not-so-basic building blocks that make up the source code Thorough coverage of keywords, program flow, conditional statements, constants and variables, numeric values, arrays, strings, functions, pointers, debugging, prototyping, and more Dozens of sample programs you can adapt and modify for your own use Written in plain English, this friendly guide also addresses some advanced programming topics, such as Programming for the Linux/Unix console Windows and Linux programming Graphics programming Games programming Internet and network programming Hardware programming projects The book includes a handy appendix that shows you how to set up your computer for programming, how to select and use a text editor, and fix up the compiler, to ensure you're ready to work the author's examples. Written by Dan Gookin, the author of the first-ever For Dummies book (and several others) who's known for presenting complex material in an easy-to-understand way, this comprehensive guide makes learning the C programming language simple and fun. Grab your copy of C All-in-One Desk Reference For Dummies, so you can start coding your own programs.

Download or read book Microelectronics Failure Analysis written by EDFAS Desk Reference Committee and published by ASM International. This book was released on 2011 with total page 673 pages. Available in PDF, EPUB and Kindle. Book excerpt: Includes bibliographical references and index.

Download or read book The Professional Counselor s Desk Reference written by Mark A. Stebnicki, PhD, LPC, DCMHS, CRC, CCM, CCMC and published by Springer Publishing Company. This book was released on 2008-11-11 with total page 1037 pages. Available in PDF, EPUB and Kindle. Book excerpt: Named an Outstanding Academic Title for 2009 byChoice! "Marini and Stebnicki, both professors and scholars in rehabilitation counseling, have compiled an extremely useful and practical counseling resource covering a variety of topics...[U]ndergraduates, graduate students, and new counselors will find this a valuable tool....This unique volume is a great addition for college and university libraries...Highly recommended." ---Choice "An excellent resource for the counseling student as well as the practicing counselor. It is well-written and comprehensive without being overwhelming. A must for every counselor's and future counselor's library!" --Donna Falvo, PhD, CRC, Professor, The University of North Carolina at Chapel Hill Medical School "I found the chapters to be well-written, organized in a clear manner, and presented in a balanced wayÖ.This is a reference work that people will want to keep." --Gerald Corey, EdD, ABPP, Professor, California State University (From the Foreword) The Professional Counselor's Desk Reference (PCDR) is the first resource of its kind, serving as an authoritative guide for both pre-professionals working towards counselor licensure and certification, as well as seasoned counselors, counselor educators, clinical supervisors, psychologists, and social workers. Drs. Marini and Stebnicki present this quick, user-friendly desk reference guide based on the core content and knowledge areas outlined in both the Council for Accreditation of Counseling and Related Education Programs (CACREP) and Council on Rehabilitation Education (CORE) accreditation standards. With contributions from 95 experts in counselor education, research, and practice, this book includes: Bulleted "how to" strategies for working with clients under various models in counseling and psychology Easy-to-read tables, graphics, and figures to capture a holistic picture of specific client issues Guidelines for conducting interviews and assessments with culturally diverse clients, as well as treatment protocols that suggest evidence-based practices Discussions on counselor impairments such as empathy fatigue, and developing a plan of self-care to prevent counselor burnout A comprehensive self-exam of 323 multiple-choice items based on the CORE/CACREP core content and knowledge areas for counselor education and training This invaluable reference guide is the most current source related to professional counseling issues, ethics, theories, and practices. Marini and Stebnicki provide a wide range of culturally diverse treatment approaches that will expand the counseling profession's knowledge, awareness, and skills.

Download or read book The PC and Gadget Help Desk written by Mark Edward Soper and published by Que Publishing. This book was released on 2014-10-04 with total page 697 pages. Available in PDF, EPUB and Kindle. Book excerpt: A Do-It-Yourself Guide To Troubleshooting and Repairing Your EASY, comprehensive technology troubleshooter! PCs, smartphones, tablets, networks, cameras, home theater and more—all in one book! We all use technology—and we all have problems with it. Don’t get frustrated... and don’t waste money on costly repair or support calls! Solve the problems yourself, with the one guide that makes it easy: The PC and Gadget Help Desk. Using clear pictures, handy “symptom tables,” and easy-to-use flowcharts, Mark Edward Soper walks you step-by-step through identifying, solving, and preventinghundreds of today’s most aggravating tech problems. Soper covers all your major platforms: iPhones, iPads, Android devices, Windows systems, and more. He even helps you fix the weird problems that happen when you use them together! Regain lost Internet access and fix broken Wi-Fi connections Solve problems with viewing and sharing media or other files Track down power problems wherever they arise Troubleshoot printing problems and print from smartphones or tablets Fix missing video or audio on your HDTV or home theater system Get syncing working right on your Apple or Android device Improve your PC’s 3D gaming performance Identify and replace flaky memory chips Prevent overheating that can damage your equipment Solve common problems with digital cameras and DV camcorders Troubleshoot iOS or Android antennas, updates, screens, and connectivity Get FaceTime working right on your iPhone or iPad Troubleshoot eReaders and display your eBooks on additional devices Sensibly decide whether to upgrade, repair, or replace Mark Edward Soper has spent 30 years as an instructor and corporate trainer, helping thousands of people work more happily with personal technology. He is the author of PC Help Desk in a Book, and is the co-author of Leo Laporte’s PC Help Desk, as well as more than 25 other books on Windows, digital imaging, networking, the Internet, IT certification, and computer troubleshooting. Soper is a CompTIA A+ Certified computer technician and Microsoft Certified Professional. BONUS ONLINE VIDEOS: Includes access to free, studio-quality how-to videos that make troubleshooting and repair even easier!

Download or read book Digital Photography All in One Desk Reference For Dummies written by David D. Busch and published by John Wiley & Sons. This book was released on 2006-08-28 with total page 755 pages. Available in PDF, EPUB and Kindle. Book excerpt: 8 books in 1 - your key to terrific digital photos! Your one-stop, full-color guide to creating digital images with "wow" From picking your camera to posting photos on the Web, here's what you need to know about digital photography in eight easy-to-use minibooks! Packed with full-color examples that will get your creative juices flowing, this guide helps you take better pictures; edit, organize, and share them; restore vintage prints; and more. Discover how to Choose the right camera and software Compose and shoot great pictures Edit images with Photoshop and Photoshop Elements Scan old prints and repair them Print your photos or share them online

Download or read book Microsoft SQL Server 2008 All in One Desk Reference For Dummies written by Robert D. Schneider and published by John Wiley & Sons. This book was released on 2011-02-09 with total page 774 pages. Available in PDF, EPUB and Kindle. Book excerpt: If you’re in charge of database administration, developing database software, or looking for database solutions for your company, Microsoft SQL Server 2008 All-In-One Desk Reference For Dummies can help you get a handle on this extremely popular relational database management system. Here you’ll find what’s new in the latest version; how to choose and install the right variation for your needs; how to monitor, maintain, and protect your data; and what it takes to keep your database healthy. You’ll discover how to: Build and maintain tables Design a database and communicate with it Retrieve, analyze, and report data Build solid, robust database applications Use the SQL Server Optimizer and Query Designer Navigate SQL Server with Visual Studio Develop useful reports with the Report Builder and Report Designer Create Business Intelligence solutions with Business Intelligence Development Studio Configure your server and perform major administrative tasks To help you quickly find what you need, Microsoft SQL Server 2008 All-In-One Desk Reference For Dummies is divided into nine minibooks: Essential Concepts Designing and Using Databases Interacting With Your Data Database Programming Reporting Services Analysis Services Performance Tips and Tricks Database Administration Appendixes Microsoft SQL Server 2008 All-In-One Desk Reference For Dummies gets you started, helps you solve problems, and will even answer your questions down the road!

Download or read book No child left behind a desktop reference prepared by the Office of the Under Secretary written by and published by DIANE Publishing. This book was released on with total page 181 pages. Available in PDF, EPUB and Kindle. Book excerpt:

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Download or read book Visual Studio 2008 All In One Desk Reference For Dummies written by Richard C. Leinecker and published by John Wiley & Sons. This book was released on 2011-02-09 with total page 845 pages. Available in PDF, EPUB and Kindle. Book excerpt: Visual Studio 2008 is packed with features that help you create better software and do it with less repetition and drudgery. Visual Studio 2008 All-In-One Desk Reference For Dummies shows you how to make the most of this cool suite of tools! It’s all here! This comprehensive, seven-books-in-one guide gets you up and running with Visual Studio 2008 in no time. You’ll discover Microsoft’s vision for Visual Studio, get familiar with the .Net environment and languages, and learn how to install, browse, and make connections with Visual Studio. Soon, you’ll be building applications for Vista, Office 2007, and mobile devices; using AJAX and LINQ; and testing and debugging your programs. Discover how to: Understand Visual Studio’s role in software development Work with .Net languages Develop applications for Vista Build smart client interfaces Use the visual data designer Use Ajax controls Streamline application deployment Debug your applications Explore ASP. NET services Work with strongly typed data sets Access data with Visual Studio Program with Visual Studio 2008 Build professional reports with Crystal Reports Fully updated with new information on Vista and .NET Framework 3.0 development, MS Office application development, and more, Visual Studio 2008 All-In-One Desk Reference For Dummies also features a companion Web site packed with sample projects, supplemental podcasts, and a support forum. You’ll never find a smarter way to get up to speed with Visual Studio 2008!

Download or read book Linux All in One Desk Reference For Dummies written by Naba Barkakati and published by John Wiley & Sons. This book was released on 2006-05-08 with total page 842 pages. Available in PDF, EPUB and Kindle. Book excerpt: Provides information on using the Linux operating system, covering such topics as the desktop, networking, Internet servers, administration, security, and programming.