Download or read book Tech Support 101 written by Andrew M Brown and published by . This book was released on 2020-06-13 with total page 94 pages. Available in PDF, EPUB and Kindle. Book excerpt: The tech support 101 book is written to provide a basic understanding on how to troubleshoot in the information technology world. The book provides hardware, and software guidance. The book also provides screenshots, and flowcharts to provide a better understanding for the reader.
Download or read book IT Support 101 written by Andrew Brown and published by . This book was released on 2013-02-05 with total page 84 pages. Available in PDF, EPUB and Kindle. Book excerpt: The tech support 101 book is written to provide a basic understanding on how to troubleshoot in the information technology world. The book provides hardware, and software guidance. The book also provides screenshots, and flowcharts to provide a better understanding for the reader.
Download or read book Tech Support 101 written by Andrew Brown and published by Createspace Independent Publishing Platform. This book was released on 2013 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: The tech support 101 book is written to provide a basic understanding on how to troubleshoot in the information technology world. The book provides hardware, and software guidance. The book also provides screenshots, and flowcharts to provide a better understanding for the reader.
Download or read book A Career in Customer Service and Tech Support written by Jeff Mapua and published by The Rosen Publishing Group, Inc. This book was released on 2014-12-15 with total page 82 pages. Available in PDF, EPUB and Kindle. Book excerpt: This resource provides information for tech-savvy readers about the ins-and-outs of customer service and technical support, including education requirements, job duties and skills, and how to get started in these fields. This practical guide reveals the best educational and experiential paths to a career and emphasizes the importance of professional networking. It also delves into the statistics most relevant to job-seekers in these fields, examining what the career market looks like long-term and what job-seekers must do to land the career that they want.
Download or read book Help written by Ralph Wilson and published by . This book was released on 1991 with total page 260 pages. Available in PDF, EPUB and Kindle. Book excerpt: Answering questions about software and hardware is a full-time job for hundreds of thousands of people. IBM alone has over 20,000 full-time technical support personnel. This is a book about and for the technical support industry. It describes how to set up and manage a technical support operation, covers techniques for handling support questions by phone, and explains how to estimate the cost of a technical support operation. The book includes profiles of successful technical support operations at companies such as WordPerfect Corporation.
Download or read book The Official Tech Support Yellow Pages written by Cybermedia, Inc and published by . This book was released on 1996 with total page 320 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Official Tech Support Yellow Pages is an easy-to-use reference book that lets you quickly contact the company you need to reach. It lists the telephone numbers, addresses, and even Web sites of over 2,000 hardware and software companies by category so you can instantly locate the company you need. The bonus CD allows you to access information electronically.
Download or read book The Compassionate Geek written by Don R. Crawley and published by Soundtraining Net. This book was released on 2011-05-05 with total page 164 pages. Available in PDF, EPUB and Kindle. Book excerpt: Note: There is a newer version of this book available. Please look up ISBN 978-0983660736. A real-world, plain-language how-to guide for delivering amazing customer service to end-users. Now in its second edition, The Compassionate Geek was written by tech people for tech people. There are no frills, just best practices and ideas that actually work! Filled with practical tips, best practices, and real-world techniques, The Compassionate Geek is a quick read with equally fast results. Here's what you'll find: Best practices for communicating with email, including examples The four intrinsic qualities of great service providers Best practices for communicating using chat and texting Ten tips for being a good listener Two practical ways to keep your emotions in check A flow chart for handling user calls What to do when the user is wrong How to work with the different generations in the workplace All of the information is presented in a straightforward style that you can understand and use right away. There's nothing "foo-foo," just down-to-earth tips and best practices learned from years of working with IT pros and end-users.
Download or read book IT Help Desk written by S. James and published by Createspace Independent Publishing Platform. This book was released on 2016-12-15 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Your Complete Guide To The IT Help DeskYour Blueprint To Service Success, Mastering User Support & Troubleshooting Like A GeniusAre You Ready To Learn All About Working An IT Help Desk? If So You've Come To The Right Place...Here's A Preview Of What This Book Contains...An Explanation Of What The IT Help Desk Actually IsHow To Improve Communication Skills Like A ProHandling Difficult Calls & Situations The Right Way (Must Read!)Best Words & Best Practices For The IT Help DeskThe Six Step Problem Solving Model You NEED To ImplementComputer Troubleshooting From The Very BasicsNo Video? Here's What To Do...Troubleshooting No POST No Boot IssuesHow To Troubleshoot A Freezing Computer CorrectlyThe Downlow On Disk ErrorsKeyboard And Mouse IssuesYour Customer Support ToolsAnd Much, Much More!
Download or read book 24 7 Tech Support Guide Lifeline of Every Tech Savvy written by DigitalBulls and published by Digitalbulls Inc. This book was released on 2018-02-06 with total page 12 pages. Available in PDF, EPUB and Kindle. Book excerpt: Regarding technical support several questions always around in our mind and we always try to find out the solutions for that just like:- 1. What Are Technical Support Services 2. Quick View of Common Tech Support Services 3. Tech Support Services Explained 4. Different Ways to Get Tech Support Services 5. Benefits of Computer Technical Support
Download or read book The IT Support Handbook written by Mike Halsey and published by Apress. This book was released on 2020-01-05 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: Become a more effective tech professional by learning how to provide the most useful IT support for your users. You'll learn how to efficiently and effectively deal with any type of problem, including operating systems, software, and hardware. IT support is often complex, time-consuming, and expensive, but it doesn't have to be with the right processes in place. Whether you're an individual, part of an IT support team, or managing staff supporting PC users in their homes, The IT Support Handbook will help you understand the right way to approach, troubleshoot, and isolate problems so they can be handled efficiently, with least disruption and cost to your business. You'll make yourself popular with your colleagues, and keep your customers and users happy and productive. What You'll Learn Manage reporting, and keep a record of issues that occur Provide effective remote support for users away from home or working in another office Use error and system reporting in Windows to obtain high-quality, relevant information Spot patterns in user behavior that may be causing difficult-to-diagnose problems Be familiar with best practices to make you a better support professional Who This Book Is For IT professionals, IT support (on-site and remote), and system administrators who manage support teams. No prior knowledge is required.
Download or read book Official Gazette of the United States Patent and Trademark Office written by and published by . This book was released on 2004 with total page 570 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book A Guide to Computer User Support for Help Desk and Support Specialists written by Fred Beisse and published by Cengage Learning. This book was released on 2012-03-01 with total page 250 pages. Available in PDF, EPUB and Kindle. Book excerpt: Equip current and future user-support professionals with the critical people skills and exceptional technical knowledge necessary to provide outstanding support with Beisse's A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 5E, International Edition. This useful guide focuses on the informational resources and technical tools students need most to function effectively in a support position.Readers develop the skills to handle troubleshooting and problem solving, successfully communicate with clients, determine a client's specific needs, and train end-users, as well as handle budgeting and other management priorities. Clear, balanced coverage in this edition highlights the latest trends and developments, from Web and e-mail-based support to assistance with Windows® 7 and cloud computing. Engaging special features, such as Tips and On the Web Pointers, provide important insights, while new Discussion Questions and Case Projects encourage active participation in the learning process.Leading professional software HelpSTAR® and Microsoft® Office Project Professional 2010 accompany Beisse's A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 5E, International Edition to reinforce the knowledge and skills your students need for success in today's user-support positions.
Download or read book Running an Effective Help Desk written by Barbara Czegel and published by Wiley. This book was released on 1998-03-27 with total page 128 pages. Available in PDF, EPUB and Kindle. Book excerpt: Helpdesk Management in Ihrer Firma - im Zeitalter der Intranets noch telefonbasiert? Wie Sie auf dem Gebiet der technischen Unterstützung der Angestellten auf die enormen Ressourcen des Web zurückgreifen können, zeigt Ihnen die Autorin dieses jetzt umfassend aktualisierten Klassikers. Mit vielen anwendungsbereiten Word- und HTML-Templates. (04/98)
Download or read book PropTech 101 written by Aaron Block and published by . This book was released on 2019-04-09 with total page 232 pages. Available in PDF, EPUB and Kindle. Book excerpt: Technology is simply the means to an end to develop new processes, systems, and tools, but its influence is being felt in every corner of the real estate industry. Given the dizzying pace and expanding scope of PropTech, though, how can anyone hope to keep up? In their book, PropTech 101, authors Aaron Block and Zach Aarons present an insightful narrative into the PropTech and real estate industry in effort to help ensure that you don't get left behind in the wave of change. This is not an exhaustive look at PropTech; it is, rather, a broad overview of basic history, dynamics, key stakeholders, and trends that serves as a set of keys that will open the door and let you into the PropTech space so that you can begin to explore it with confidence and a mental map of the most important contours. The FUTURE of REAL ESTATE "A real estate revolution is underway, and MetaProp is a master navigator of the emerging trends and technologies energizing this transformation. The team's insight into the opportunities and possibilities is a rousing call to embrace change at an advantageous time. Consider Aaron, Zach, and their colleagues your expert partners in sparking open innovation and inspiring digital transformation at a critical confluence in which adaptation is essential for accelerating success." Jeff Stein Senior advisor to the chairman, AECOM "At Columbia Entrepreneurship, it's our mission to enrich and support the entrepreneurial ecosystem throughout the Columbia community. Part of this involves imbuing traditional disciplines such as real estate with technology, digital literacy, and entrepreneurial thinking. In this way we empower the next generation of our students with the skills and sensibilities that will help them succeed. And so it is with PropTech 101--where Zach and Aaron share their access to top minds from around the world as well as actionable insights into the fascinating real estate technology space. Soak this in and enjoy as this book provides a rollicking journey through the exclusive world of elite PropTech investors." Dave Lerner Director, Columbia Entrepreneurship
Download or read book Cloud Computing written by Thomas Erl and published by Pearson Education. This book was released on 2013 with total page 533 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book describes cloud computing as a service that is "highly scalable" and operates in "a resilient environment". The authors emphasize architectural layers and models - but also business and security factors.
Download or read book IT Help Desk for Beginners written by Jason Ruediger and published by . This book was released on 2018 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book The IT Support Handbook written by Mike Halsey and published by Apress. This book was released on 2019-10-03 with total page 199 pages. Available in PDF, EPUB and Kindle. Book excerpt: Become a more effective tech professional by learning how to provide the most useful IT support for your users. You'll learn how to efficiently and effectively deal with any type of problem, including operating systems, software, and hardware. IT support is often complex, time-consuming, and expensive, but it doesn't have to be with the right processes in place. Whether you're an individual, part of an IT support team, or managing staff supporting PC users in their homes, The IT Support Handbook will help you understand the right way to approach, troubleshoot, and isolate problems so they can be handled efficiently, with least disruption and cost to your business. You'll make yourself popular with your colleagues, and keep your customers and users happy and productive. What You'll LearnManage reporting, and keep a record of issues that occur Provide effective remote support for users away from home or working in another office Use error and system reporting in Windows to obtain high-quality, relevant information Spot patterns in user behavior that may be causing difficult-to-diagnose problems Be familiar with best practices to make you a better support professional Who This Book Is For IT professionals, IT support (on-site and remote), and system administrators who manage support teams. No prior knowledge is required.
