Download or read book Taking Your Customer CareTM to the Next Level written by Steve Brubaker and published by AuthorHouse. This book was released on 2015-08-28 with total page 218 pages. Available in PDF, EPUB and Kindle. Book excerpt: Companies spend big money and significant resources to acquire new customers, but they tend to give little thought on how to keep their business. Thats a big mistake! Nadji Tehrani and Steve Brubaker, both Customer Care experts, explore how to go the extra mile in keeping customers happy. Whether you work at a startup or an established organization, youll find proven strategies that will help you: define and deliver extraordinary Customer Care; duplicate the practices of companies that provide great customer service; avoid practices of companies that have failed to deliver on their promises; devote more resources to keeping current customers happy. develop incentives, policies, and training to encourage staff to solve problems. Examples from companies such as Ace Hardware, Amazon, American Express, Apple, Disney, The Ritz-Carlton, Starbucks, Southwest Airlines, Wine Enthusiast, and Zappos make this an essential guide for any professional who wants to forge stronger relationships with customers. Everyone knows that its far less expensive to keep existing customers than it is to win and onboard new ones. Thats just one of the many reasons to learn the lessons in Taking Your Customer Care to the Next Level.

Download or read book The Original Comprehensive Guide to Retirement Living and Long Term Care written by Esther K. H. Goldstein B.SC., B.S.W., RSW and published by AuthorHouse. This book was released on 2012-01-09 with total page 473 pages. Available in PDF, EPUB and Kindle. Book excerpt: Searching for a Retirement or Long-term care home can be a daunting task. Often one is plagued with questions or has to make a decision quickly and doesn't know where to begin. This is a GUIDE that every senior, or their family going through this process MUST have. Written by an experienced hospital social worker it truly makes the process much easier. It explains the different options available, gives you 160 questions to ask when you tour homes, has contact information on resources and services for seniors and provides detailed information on hundreds of retirement homes and long-term care residences. This is THE most COMPREHENSIVE source of information you will find on retirement living in Canada. A must have for anyone searching for retirement living for themselves or a loved one.

Download or read book New Woman written by Various and published by Pioneer Book Co. Pvt. Ltd.. This book was released on 2015-11-01 with total page 165 pages. Available in PDF, EPUB and Kindle. Book excerpt: India’s leading women’s English monthly magazine printed and published by Pioneer Book Co. Pvt. Ltd. New Woman covers a vast and eclectic range of issues that are close to every woman’s heart. Be it women’s changing roles in society, social issues, health and fitness, food, relationships, fashion, beauty, parenting, travel and entertainment, New Woman has all this and more. Filled with quick reads, analytic features, wholesome content, and vibrant pictures, reading New Woman is a hearty and enjoyable experience. Always reinventing itself and staying committed to maintaining its high standard, quality and consistency of magazine content, New Woman reflects the contemporary Indian woman’s dreams just the way she wants it. A practical guide for women on-the-go, New Woman seeks to inform, entertain and enrich its readers’ lives.

Download or read book Business 2 0 written by and published by . This book was released on 2000-04 with total page 1668 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Direct to consumer Advertising written by United States. Congress. House. Committee on Energy and Commerce. Subcommittee on Oversight and Investigations and published by . This book was released on 2008 with total page 556 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Tree Care Industry written by and published by . This book was released on 2007 with total page 642 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Healthcare Quality Management written by Zachary Pruitt, PhD, MHA, CPH and published by Springer Publishing Company. This book was released on 2020-02-28 with total page 405 pages. Available in PDF, EPUB and Kindle. Book excerpt: Healthcare Quality Management: A Case Study Approach is the first comprehensive case-based text combining essential quality management knowledge with real-world scenarios. With in-depth healthcare quality management case studies, tools, activities, and discussion questions, the text helps build the competencies needed to succeed in quality management. Written in an easy-to-read style, Part One of the textbook introduces students to the fundamentals of quality management, including history, culture, and different quality management philosophies, such as Lean and Six Sigma. Part One additionally explains the A3 problem-solving template used to follow the Plan-Do-Study-Act (PDSA) or Define, Measure, Analyze, Improve, and Control (DMAIC) cycles, that guides your completion of the problem-solving exercises found in Part Two. The bulk of the textbook includes realistic and engaging case studies featuring common quality management problems encountered in a variety of healthcare settings. The case studies feature engaging scenarios, descriptions, opinions, charts, and data, covering such contemporary topics as provider burnout, artificial intelligence, the opioid overdose epidemic, among many more. Serving as a powerful replacement to more theory-based quality management textbooks, Healthcare Quality Management provides context to challenging situations encountered by any healthcare manager, including the health administrator, nurse, physician, social worker, or allied health professional. KEY FEATURES: 25 Realistic Case Studies–Explore challenging Process Improvement, Patient Experience, Patient Safety, and Performance Improvement quality management scenarios set in various healthcare settings Diverse Author Team–Combines the expertise and knowledge of a health management educator, a Chief Nursing Officer at a large regional hospital, and a health system-based Certified Lean Expert Podcasts–Listen to quality management experts share stories and secrets on how to succeed, work in teams, and apply tools to solve problems Quality Management Tools–Grow your quality management skill set with 25 separate quality management tools and approaches tied to the real-world case studies Competency-Based Education Support–Match case studies to professional competencies, such as analytical skills, community collaboration, and interpersonal relations, using case-to-competency crosswalks for health administration, nursing, medicine, and the interprofessional team Comprehensive Instructor’s Packet–Includes PPTs, extensive Excel data files, an Instructor’s Manual with completed A3 problem-solving solutions for each Case Application Exercise, and more! Student ancillaries–Includes data files and A3 template

Download or read book Equus written by and published by . This book was released on 2010-04 with total page 94 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book The Antidote to Suffering How Compassionate Connected Care Can Improve Safety Quality and Experience written by Christina Dempsey and published by McGraw Hill Professional. This book was released on 2017-11-03 with total page 308 pages. Available in PDF, EPUB and Kindle. Book excerpt: An indispensable guide to reducing the suffering―of patients and caregivers alike―and to improving healthcare delivery for all In our efforts to treat patients, cure illness, and manage institutions, healthcare professionals too often overlook the fundamental purpose everyone in the industry shares: to alleviate suffering. Press Ganey’s Chief Nursing Officer, Christina Dempsey, has worked everywhere in healthcare, from the ward floor to the hospital boardroom. She has also experienced the system as a patient and as a family member of a critically ill patient. In The Antidote to Suffering, this 30-year healthcare veteran and patient-experience thought leader argues that the key to improving healthcare is to reduce the suffering—physical, psychological, and emotional—of patients and caregivers alike through Compassionate Connected CareTM. Drawing on her 360-degree perspective, Dempsey offers a comprehensive, detailed, evidence-based plan that addresses the clinical, operational, cultural, and behavioral dimensions of care that every patient and caregiver experiences, in every setting. When suffering decreases, Dempsey argues, outcomes improve for patients and those who care for them. A virtuous cycle takes hold, leading to increases in morale, loyalty, and productivity and results in a culture that drives quality, safety, and value. It paves the path for creating a new national healthcare culture—one that values compassion, fosters efficiency, and drives innovation The Antidote to Suffering is the first book to explore the pervasiveness of suffering in our healthcare system, and to provide the strategies and tools to: * Identify and measure suffering throughout your organization * Create a system in which every clinical response is informed by compassion * Operationalize staff behavior to promote meaning and purpose * Increase productivity by building a culture of collaboration Reducing human suffering isn’t just a moral imperative for healthcare providers. It’s a practical way to improve organizations and fix our broken system—without sacrificing the respect, dignity, and compassion we all deserve.

Download or read book The HIPAA Security Toolkit for Ambulatory Care written by and published by Digital Age Healthcare LLC. This book was released on with total page 83 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book NADA s Automotive Executive written by and published by . This book was released on 1995 with total page 752 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Tuning Fork Therapy Planetary Tuning Forks written by Francine Milford and published by Lulu.com. This book was released on with total page 196 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Wickett s Remedy written by Myla Goldberg and published by Anchor. This book was released on 2010-07-07 with total page 386 pages. Available in PDF, EPUB and Kindle. Book excerpt: Lydia Kilkenny is eager to move beyond her South Boston childhood, and when she marries Henry Wickett, a shy Boston Brahmin who plans to become a doctor, her future seems assured. That path changes when Henry abandons his medical studies and enlists Lydia to help him invent a mail-order medicine called Wickett’s Remedy. Then the 1918 influenza epidemic sweeps through Boston, and in a world turned upside down Lydia must forge her own path through the tragedy unfolding around her. As she secures work as a nurse at a curious island medical station conducting human research into the disease, Henry’s former business partner steals the formula for Wickett’s Remedy to create for himself a new future, trying—and almost succeeding—to erase the past he is leaving behind. Alive with narrative ingenuity, and tinged with humor as well as sorrow, this inspired recreation of a forgotten era powerfully reminds us how much individual voices matter—in history and in life.

Download or read book Liquid Lean written by Raymond C. Floyd and published by CRC Press. This book was released on 2010-02-24 with total page 205 pages. Available in PDF, EPUB and Kindle. Book excerpt: While Lean practices have been successfully implemented into the process industry with excellent results for over 20 years (including the author‘s own award winning example at Exxon Chemical), that industry has been especially slow in adopting Lean. Part of the problem is that the process industry needs its own version of Lean. The larger part of t

Download or read book A Subject Guide to Quality Web Sites written by Paul R. Burden and published by Scarecrow Press. This book was released on 2010-07-17 with total page 779 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Web is always moving, always changing. As some Web sites come, others go, but the most effective sites have been well established. A Subject Guide to Quality Web Sites provides a list of key web sites in various disciplines that will assist researchers with a solid starting point for their queries. The sites included in this collection are stable and have librarian tested high-quality information: the most important attribute information can have.

Download or read book The AOPA Pilot written by and published by . This book was released on 2002 with total page 968 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Cross Ties written by and published by . This book was released on 2000 with total page 388 pages. Available in PDF, EPUB and Kindle. Book excerpt: