Download or read book TAKE G R E A T C A R E The Ultimate Guide to Great Customer Service written by Gerard Assey and published by Gerard Assey. This book was released on 2023-04-13 with total page 83 pages. Available in PDF, EPUB and Kindle. Book excerpt: No business today can afford to ignore two very important people -2C’s: Your Customer and Your Competitor! The person in front of you is your Customer, and if this person is not treated well, then the person behind you (Your Competitor!) is waiting to grab him as he drops from your list! Therefore knowing how to win and retain customers is the single most important business skill that anyone can learn. The business world makes way for the person who brings in the business and the money…and that’s the person who wins and keeps customers. In today’s service-oriented economy, excellent service is more than a competitive weapon-it’s a survival skill but distressingly only a few organizations are really delighting their customers. Rest assured that if you don’t provide this excellent service, someone else would! “TAKE G.R.E.A.T C.A.R.E!- The Ultimate Guide to Great Customer Service” will help you do just that! It will help create a memorable experience for every customer, by exceeding expectations and going beyond satisfying their needs- making it easy to do business…thereby making everybody win! The Customer, your Company and the Employees! KEY Contents in the Book 1. The Importance and Benefits of Providing Great Customer Service 2. How Customers are lost! 3. How valuable are Customers and what do they really want 4. YOU are the KEY! Attributes of a Customer Service Professional 5. Conducting and Presenting Yourself as a Customer Service Professional! 6. Steps to a Professional Customer Service Call 7. Professional Telephone Skills 8. Handling Complaints and Irate Customers 9. Steps to Improving your Service-Setting Standards 10. Learning to Manage Stress for continued Success 11. A Final Word! 12. About the Author

Download or read book Take G R E A T C A R E The Ultimate Guide to Great Customer Service written by Gerard Assey and published by Gerard Assey. This book was released on 2023-04-12 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: No business today can afford to ignore two very important people -2C's: Your Customer and Your Competitor! The person in front of you is your Customer, and if this person is not treated well, then the person behind you (Your Competitor!) is waiting to grab him as he drops from your list! Therefore knowing how to win and retain customers is the single most important business skill that anyone can learn. The business world makes way for the person who brings in the business and the money...and that's the person who wins and keeps customers. In today's service-oriented economy, excellent service is more than a competitive weapon-it's a survival skill but distressingly only a few organizations are really delighting their customers. Rest assured that if you don't provide this excellent service, someone else would! "Take G.R.E.A.T C.A.R.E!- The Ultimate Guide to Great Customer Service" will help you do just that! It will help create a memorable experience for every customer, by exceeding expectations and going beyond satisfying their needs- making it easy to do business...thereby making everybody win! The Customer, your Company and the Employees! Here are the KEY Contents The Importance and Benefits of Providing Great Customer Service How Customers are lost! How valuable are Customers and what do they really want YOU are the KEY! Attributes of a Customer Service Professional Conducting and Presenting Yourself as a Customer Service Professional! Steps to a Professional Customer Service Call Professional Telephone Skills Handling Complaints and Irate Customers Steps to Improving your Service-Setting Standards Learning to Manage Stress for continued Success A Final Word! About the Author

Download or read book The Ultimate Guide to Rulerwork Quilting written by Amanda Murphy and published by C&T Publishing Inc. This book was released on 2020-04-25 with total page 131 pages. Available in PDF, EPUB and Kindle. Book excerpt: Discover how to use quilting rulers to their fullest and achieve the quilting you want every time. Straight lines, curves . . . there are rulers for every kind of quilting! Amanda Murphy shares an in-depth guide to everything you need to know about rulerwork quilting on both domestic and longarm machines. With recommendations for choosing templates and feet, this technical guide is great on its own, but also makes the perfect sidekick to Murphy’s popular Rulerwork Quilting Idea Book. Plan your quilting to perfection and learn to combine rulerwork with free-motion quilting. Watch your quilting aesthetic begin to evolve; helpful photos show you how to execute quilting designs with basic straight-line and circle rulers, as well as specialty shapes like waves, clamshells, and feathers! Become a rulerwork expert! Achieve the quilting you want every time Work on your longarm or domestic sewing machine, with troubleshooting and ergonomic tips for each Buy the right rulers and feet, plan the quilting, and execute rulerwork with finesse

Download or read book Cosplayer s Ultimate Guide to EVA Foam written by Beverly Downen and published by C&T Publishing Inc. This book was released on 2022-11-25 with total page 243 pages. Available in PDF, EPUB and Kindle. Book excerpt: Unlock the unlimited possibilities of EVA foam! Turn your wildest costume dreams into reality! Whether you are a master-level cosplayer or brand-new to making costumes and props, this is the ultimate reference guide to using different kinds of EVA foam and other up-to-date materials and to make epic costumes, props, accessories, and other projects out of this world! If you want to create your own high quality props, EVA foam is the way to go — it is a rubber-like thermoplastic that is both easy to work with, durable, and lightweight. You can build an entire costume with EVA foam — shields, armor, helmet, weapons — without getting weighed down. Knowledge at your fingertips! This comprehensive guidebook - take it with you to shop for materials, write notes and bookmark your favorite chapters, and use it right at your workstation Expand your cosplay skills with the latest industry techniques and materials, step-by-step tutorials, and 4 projects to get you started Create patterns for perfectly fitting costumes and accessories every time and use the patterns included to guide the way

Download or read book The Ultimate Guide to Free Motion Quilting with Angela Walters written by Angela Walters and published by C&T Publishing Inc. This book was released on 2024-03-25 with total page 323 pages. Available in PDF, EPUB and Kindle. Book excerpt: Try free-motion quilting––the Angela Walters way. Filled with inspiring photos, practical tips for making your quilting its best, and an extensive design library, this compendium leaves no stone unturned.

Download or read book The Ultimate Guide to Transfer Artist Paper written by Lesley Riley and published by C&T Publishing Inc. This book was released on 2021-04-25 with total page 83 pages. Available in PDF, EPUB and Kindle. Book excerpt: TAP into your creativity! Get inspired with the ultimate guide to Lesley Riley's best-selling TAP Transfer Artist Paper! Create innovative projects by transferring photos and art onto your surface of choice. Learn the artful process of transferring onto fabric, paper, canvas, wood, metal, mica, glass, Lutradur, kraft•tex, cork, leather, encaustic, and polymer clay—as well as how to paint, draw, color, and layer on TAP. There's no end to the mixed-media crafts you can create! TAP is a premium-quality paper that makes for excellent gifts, mementos, decoration, and more. Don't miss out on all the fun: start TAP'ing into the endless craft possibilities! Discover techniques and valuable tips and tricks for transferring photos and art onto a variety of surfaces Includes 15 original TAP projects to help crafters think outside the box New and improved TAP formula is easy to use and printer-friendly with crisp and colorfast results

Download or read book Mastering Professional Help Desk Skills A Comprehensive Guide for Customer Service Excellence written by Gerard Assey and published by Gerard Assey. This book was released on 2024-03-11 with total page 133 pages. Available in PDF, EPUB and Kindle. Book excerpt: ‘Mastering Professional Help Desk Skills: A Comprehensive Guide for Customer Service Excellence.’ is a comprehensive book designed to empower help desk professionals, customer service representatives, and CS Engineers with the essential skills needed for success in personal, telephone, and internet interactions. From the significance of first impressions to the intricacies of complaint handling, the book explores the art of customer service. It emphasizes the human element, going beyond technicalities to cultivate a customer-centric mindset. Readers will discover practical insights, real-world examples, and actionable strategies to enhance their communication, problem-solving, and stress management abilities. Through a structured approach, the book provides tools, action plans, and a commitment to continuous improvement, fostering a culture of excellence. This guide is a roadmap for individuals seeking to not only meet but exceed customer expectations, ultimately contributing to the success of their teams and organizations. The Book covers: Preface Crafting Lasting Impressions in Customer Service The Importance of Customer Service Key Benefits of Providing Excellent Customer Service The Roles, Responsibilities & Functions of a HELP DESK Professional KEY Attributes, Traits and Qualities of Help Desk Professionals Telephone Techniques and Skills Pre-Call Planning and Preparation During the Call: Steps to a Professional Service Call Effective Questioning and Listening Skills Open-ended Questions to get to the Root of Issues in Various Categories of Industries Steps to be a Good Listener Handling Complaints and Angry Customers Resolving Complaints Effectively Empowering Frontline Staff to Resolve Issues Personal (Face to Face) Interaction Ensuring Proper Grooming and Presenting a Professional Image Customer Care Skills Internet Interaction (Email) Professional DO’s & DON’T’s of Emailing Continuous Improvement and Teamwork Coping with Stress in the Service Industry Teamwork in Customer Service Understanding Customer Behavior A Personality Assessment for Customer Service Staff Identifying Different Customer Types Managing Difficult People and Sensitive Situations Understanding Users and Categorizing Them Typical Incident Management Process Implementing a Successful Help Desk Skills Initiative: Action Plan Empowering Help Desk Professionals for Excellence in Customer Service Conclusion: Elevating Your Helpdesk Journey About the Author

Download or read book Fun and Exciting Party Games for Kids The Ultimate Guide to Birthdays Celebrations and Memorable Parties written by Gerard Assey and published by Gerard Assey. This book was released on 2024-08-05 with total page 118 pages. Available in PDF, EPUB and Kindle. Book excerpt: Make every party for children unforgettable with "Fun and Exciting Party Games for Kids- The Ultimate Guide to Birthdays, Celebrations, and Memorable Parties" This master guide is packed with 50 thrilling games designed to bring joy, laughter, and excitement to any celebration. From creative crafts and silly challenges to adventurous hunts and playful competitions, this book has something for every age group and occasion. Easy-to-follow instructions and tips ensure smooth organization, allowing parents and party planners to create a seamless and delightful experience. Whether it's a birthday bash, holiday festivity, or any gathering, transform it into a magical event with these engaging activities. With this book, you’ll turn ordinary parties into extraordinary memories, ensuring that every child leaves with a smile and every host feels the joy of a successful event. Dive into this treasure trove of fun and make your next party the best one yet!

Download or read book Ultimate Guide to Wilderness Living written by John McPherson and published by Ulysses Press. This book was released on 2008-05-28 with total page 330 pages. Available in PDF, EPUB and Kindle. Book excerpt: A guide to surviving in the woods. It covers immediate needs like starting a fire, erecting temporary shelter, and finding edible plants. It shows how to make tools by chipping stones.

Download or read book The Ultimate Guide to Longarm Machine Quilting written by Linda V. Taylor and published by C&T Publishing Inc. This book was released on 2010-11-05 with total page 181 pages. Available in PDF, EPUB and Kindle. Book excerpt: From maintenance to custom designs to advertising, here is everything you need to know about using longarm quilting machines. This indispensable guide from longarm expert Linda V. Taylor answers all of your questions, whether you’re a professional, a beginner, just starting to think about a quilting machine, or wanting to hire a machine quilter to finish your quilt. Learn the basics - how the process works, advice on tools, supplies, and accessories, and a glossary of terms. Complete information on pantograph (all-over) designs, custom quilting, and freehand techniques. An overview of the business of longarm machine quilting for both the proprietor and the consumer. 38 pages of original pantograph patterns, plus a quilt project and a gallery of beautiful quilts.

Download or read book Candle Craft A Complete Guide written by Tiana Coats and published by C&T Publishing Inc. This book was released on 2023-04-25 with total page 131 pages. Available in PDF, EPUB and Kindle. Book excerpt: Stunning, safe custom candles made by you Craft a serene atmosphere with hand-poured candles and inspiring scents. Candlemaking is as rewarding as it is relaxing; you can enjoy custom scents, colors, and holistic ingredients in one-of-a-kind candles that match your style and home decor. Candle Craft is your one-stop guide to mastering the craft from start to finish. Cut through the online clutter and learn from accomplished candlemaking business owner Tiana Coats as she shows you how to create candles that match your desired aesthetic and burn safely. You'll also find tips on selling your candles and starting your own creative business. Simply and successfully bring a sense of serenity to your home with beautiful handcrafted candles in any shape, color, and scent you can imagine. Get started with more than two dozen projects basic and specialty projects! Learn to share your projects with the world with Tiana's small business tips for starting and growing your own creative venture

Download or read book The Ultimate Glue Guide written by Annye Driscoll and published by C&T Publishing Inc. This book was released on 2024-02-25 with total page 83 pages. Available in PDF, EPUB and Kindle. Book excerpt: A practical reference guide to keep essential glue information handy. Get your hands on this ultimate guide that will get you through all the essentials of gluing, no matter which material you are working with. From metals, plastics, painted surfaces, and all sorts of fabrics, the materials used in our homes and in cosplay are wide-ranging, and new materials appear on the market frequently. Award-winning foam smith, sewist, and propmaker Annye Driscoll (Maker Fishmeal) help you sort through all the clutter and choose the right glue for your next cosplay or costume project. For ease of travel, Annye offers a pocket-sized guide with information on glues for various cosplay applications. A pocket-sized guide to what glue to use for successful gluing, even when adhering to two or more different materials. Learn alternative uses for glues such as primers, sealers, adding texture, and gap filling, and find out which glues can be used for non-traditional applications. Easy-to-use tables allow you to find the right product quickly, and the in-depth information later in the book helps ensure your pieces stay together.

Download or read book The Absolute Ultimate Guide to Lehninger Principles of Biochemistry written by Marcy Osgood and published by Macmillan. This book was released on 2008-04-04 with total page 700 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Absolute, Ultimate Guide combines an innovative study guide with a reliable solutions manual in one convenient printed volume.

Download or read book The Ultimate Guide to Mark Making in the Early Years written by Sue Cowley and published by Bloomsbury Publishing. This book was released on 2019-06-13 with total page 128 pages. Available in PDF, EPUB and Kindle. Book excerpt: In The Ultimate Guide to Mark Making in the Early Years, internationally renowned teacher trainer Sue Cowley takes practitioners on a journey: the journey young children embark upon when they learn their first words and make their first marks. Filled with practical activities and honest advice, this must-have guide presents a wide range of creative approaches to developing mark making and building language skills in the Early Years. With ideas to build finger strength and eye-to-hand coordination, activities for understanding the concept of symbols and signs and strategies for building confidence in reading and writing including talk and drama, you'll find a variety of techniques to develop children's key skills and motivation. Sue also includes full-colour photographs and examples of early marks to illustrate how young children's communication skills develop. There are tips for getting boys engaged in writing and a companion website with downloadable resources and useful links. The Ultimate Guide to Mark Making in the Early Years is an invaluable source of inspiration for all those working with children aged three to seven.

Download or read book Kayak Fishing The Ultimate Guide 2nd Edition written by Scott Null and published by Fox Chapel Publishing. This book was released on 2017-04-01 with total page 586 pages. Available in PDF, EPUB and Kindle. Book excerpt: With stunning new photography and contributions from 20 influential kayak angling pros, this edition provides new kayak anglers with a solid foundation of skills and concepts for a safe and comfortable entry into the sport. Experienced kayak anglers will benefit from a wealth of tips, tricks, and advanced kayak fishing techniques.

Download or read book Ultimate Guide to Skinning and Tanning written by Monte Burch and published by Rowman & Littlefield. This book was released on 2023-05-01 with total page 257 pages. Available in PDF, EPUB and Kindle. Book excerpt: Here is the complete guide to a skill that may be mysterious to some, written by Monte Burch, an authority who practices many of the traditions of tanning and hiding. Starting at the beginning, Burch introduces the hunter to the tools of a tanner, and even gives complete plans for making many of these implements. Instructions are given for making fleshing beams, stretchers for pelts, fleshing knives, and many others. He also covers tanning formulas and materials, both traditional and modern. From the oldest method to the newest twist, Burch's guide will be indispensable to the modern hunter.

Download or read book The Absolute Ultimate Guide to Lehninger Principles of Biochemistry 4e written by Marcy Osgood and published by Macmillan. This book was released on 2005 with total page 592 pages. Available in PDF, EPUB and Kindle. Book excerpt: This undergraduate textbook describes the structure and function of the major classes of cellular constituents, and explains the physical, chemical, and biological context in which each biomolecule, reaction, and pathway operates. The fourth edition adds a chapter on the regulation of metabolism, reflects recent advances, and incorporates new experimental methodologies and an expanded and redesigned treatment of reaction mechanisms. Annotation : 2004 Book News, Inc., Portland, OR (booknews.com).