Download or read book Values based Service for Sustainable Business written by Bo Edvardsson and published by Routledge. This book was released on 2008-10-31 with total page 142 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is the first book on the role of values in developing and managing service companies, emphasizing sustainable business. The authors examine the role of values in forming a service culture which creates customer value.

Download or read book Discovering the Soul of Service written by Leonard L. Berry and published by Simon and Schuster. This book was released on 1999-07-13 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: This wise and inspiring book by Leonard Berry, moves far beyond his pioneering work in services marketing and service quality to explain how great service companies meet their toughest challenge: sustaining long-term success. In a world where customers regard flawless products as a given, service is the key differentiator between competitors in any field. From Berry's exacting study of fourteen mature, highly successful, labor-intensive companies comes an astonishing revelation: the single most important factor in building a lasting service business is not a matter of savvy business practice, but of humane values. In all fourteen award-winning companies -- Bergstrom Hotels, The Charles Schwab Corporation, Chick-fil-A, The Container Store, Custom Research Inc., Dana Commercial Credit, Dial-A-Mattress, Enterprise Rent-A-Car, Midwest Express Airlines, Miller SQA, Special Expeditions, St. Paul Saints, USAA, and Ukrop's Super Markets -- values-driven leadership connects with strategic focus, executional excellence, control of destiny, trust-based relationships, generosity, investment in employee success, acting small, and brand cultivation to drive customer satisfaction, innovation, and growth. Dedicating a chapter to each of these nine drivers, this book is the most far-reaching and insightful vision ever presented of the principles and step-by-step actions that continuously bring success to life in a company. Berry's comprehensive model reveals the soul that underlies the strategies and day-to-day operations of great service companies, guiding the thousands of daily decisions of individual employees. Clear, compelling, pathbreaking, Discovering the Soul of Service is essential reading for managers everywhere.

Download or read book Designing for Sustainability written by Tim Frick and published by "O'Reilly Media, Inc.". This book was released on 2016-08-23 with total page 370 pages. Available in PDF, EPUB and Kindle. Book excerpt: Pixels use electricity, and a lot of it. If the Internet were a country, it would be the sixth largest in terms of electricity use. That’s because today’s average web page has surpassed two megabytes in size, leading to slow load times, frustrated users, and a lot of wasted energy. With this practical guide, your web design team will learn how to apply sustainability principles for creating speedy, user-friendly, and energy-efficient digital products and services. Author Tim Frick introduces a web design framework that focuses on four key areas where these principles can make a difference: content strategy, performance optimization, design and user experience, and green hosting. You’ll discover how to provide users with a streamlined experience, while reducing the environmental impact of your products and services. Learn why 90% of the data that ever existed was created in the last year Use sustainability principles to innovate, reduce waste, and function more efficiently Explore green hosting, sustainable business practices, and lean/agile workflows Put the right things in front of users at precisely the moment they need them—and nothing more Increase site search engine visibility, streamline user experience, and make streaming video more efficient Use Action Items to explore concepts outlined in each chapter

Download or read book Sustainable Consumer Services written by Minna Halme and published by Routledge. This book was released on 2012-05-16 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: The goal for consumer oriented business should be to make a profit and to do it without costing the Earth. Yet exactly how to satisfy the needs and wants of consumers without contributing to environmental degradation is proving to be the essential, but elusive goal for businesses in the 21st century. The leading solution is to substitute material consumption with the consumption of services that offer consumers convenience and value but eliminate much of the inefficiency and waste associated with our throw-away society. Sustainable consumer services for households - services that are delivered to consumers at the premises such as home delivery of organic food, appliance leasing, mobile laundry services, internet marketing of homeservices or car pool schemes - provide a key part of the answer of how to reduce material consumption and waste while still turning a profit. Yet until now there has been little information to guide the development of such business models and practices, and to develop ways to make service-based consumption more attractive to consumers than object-ownership-based models. This book, equally a practical business handbook and business course text, provides the missing link in sustainable household service competitiveness by examining the issues, looking at business models, providing dozens of real-life best-practice examples and presenting data from the first large-scale consumer survey that explains consumer behaviour and what they want from home service provision. The book is an essential resource for businesses and public or nonprofit organizations and housing organizations entering the growing consumer services market. It provides a wealth of business know-how on what works and what doesn t, how to avoid potential pitfalls, and how to provide consumer services at the household level that are profitable, environmentally sustainable and that add to consumers quality of life.

Download or read book Sustainable Solutions written by Martin Charter and published by Routledge. This book was released on 2017-09-08 with total page 540 pages. Available in PDF, EPUB and Kindle. Book excerpt: Toughening environmental legislation, national and supra-national environmental product policies and growing customer demands are focusing the attention of companies on the environmental and broader social issues linked to the creation and delivery of their products and services. There is now an urgent need for appropriate management structures, practical tools and increased awareness among all stakeholders in the product development process and throughout the entire product life-cycle. These are huge issues – with major implications for corporate management, design and production strategies. Sustainable Solutions provides state-of-the-art analysis and case studies on why and how cutting-edge companies are developing new products and services to fit "triple-bottom-line" expectations. The book is split into three sections: first, the broad issues of business sustainability are examined with focus on sustainable production and consumption and consideration of North–South issues. Second, the book tackles the major methodologies and approaches toward organising and developing more sustainable products and services. Third, an outstanding collection of global case studies highlights the progress made by a wide range of companies toward dematerialisation, eco-innovation and design for durability. Finally, the book collects together a comprehensive list of web addresses of useful organisations. Practical and comprehensive, Sustainable Solutions will be essential reading for corporate managers, product designers, R&D staff, academics and all individuals interested in a definitive source on how new product and service development can and is contributing toward tacking the challenge of sustainable development.

Download or read book The Sustainable Provision of Environmental Services written by Philipp Aerni and published by Springer. This book was released on 2016-10-15 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book addresses the ability of market-based instruments to improve the sustainable provision of environmental services. The author combines field research and insights from the multi-stakeholder dialogue at the FAO to analyze the gap between the predictions provided by theory and the corresponding outcomes in practice. In particular, the author challenges the theory behind Payments for Environmental Services (PES), a concept derived from neoclassical welfare economics, by demonstrating that PES projects often lack financial sustainability unless local entrepreneurs make use of the resulting new networks to create innovative markets for environmental goods. The author calls for a shift of focus from regulation to innovation in projects and policies designed to improve the provision of environmental services. Its spotlight on the positive social impacts of companies that engage in hybrid PES schemes will make the book appealing to practitioners and policymakers alike.

Download or read book Designing Sustainable Energy for All written by Carlo Vezzoli and published by Springer. This book was released on 2018-05-17 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: This open access book addresses the issue of diffusing sustainable energy access in low- and middle-income contexts. Access to energy is one of the greatest challenges for many people living in low- income and developing contexts, as around 1.4 billion people lack access to electricity. Distributed Renewable Energy systems (DRE) are considered a promising approach to address this challenge and provide energy access to all. However, even if promising, the implementation of DRE systems is not always straightforward. The book analyses, discusses and classifies the promising Sustainable Product-Service System (S.PSS) business models to deliver Distributed Renewable Energy systems in an effective, efficient and sustainable way. Its message is supported with cases studies and examples, discussing the economic, environmental and socioethical benefits as well as its limitations and barriers to its implementation. An innovative design approach is proposed and a set of design tools are supplied, enabling readers to create and develop Sustainable Product-Service System (S.PSS) solutions to deliver Distributed Renewable Energy systems. Practical applications of the book’s design approach and tools by companies and practitioners are discussed and the book will be of interest to readers in design, industry, governmental institutions, NGOs as well as researchers.

Download or read book Sustainable Service written by Adi Wolfson and published by Business Expert Press. This book was released on 2016-06-27 with total page 199 pages. Available in PDF, EPUB and Kindle. Book excerpt: Every one of us produce and/or use services on a daily basis. Each of these services provision requires both physical and nonphysical resources, and have potentially short and long-term effects on both the local and the global scales. Thus, in order to perpetuate the services for long periods of time without negatively influencing the natural or social environment, we should produce and deliver sustainable services. In Sustainable Service, readers will find an overview on the main paradigms, concepts and terminology in the fields of sustainability and service science, in the process discussing the benefits to be gained by - and the challenges entailed in - their reciprocal relationship. In addition, they will find techniques to enhance the sustainability of services by integrating smart use of resources with behaving with environmental and social awareness. Finally, adopting the ideas in the book will promote the co-creation of sustainable services between provider and customer while turning the customer to a provider of sustainability to current and subject generations.

Download or read book Good Services written by Louise Downe and published by BIS Publishers. This book was released on 2020-03-03 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a "good" service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a "good" and "bad" service and describing the common elements within all services that mean they either work for users or don't. A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.

Download or read book Sustainable Water and Sanitation Services written by Livelihoods & Natural Resource Managment Institute and published by Routledge. This book was released on 2014-01-03 with total page 348 pages. Available in PDF, EPUB and Kindle. Book excerpt: Based on the work of the WASHCost project run by the IRC International Water and Sanitation Centre (IRC), this book provides an evaluation of the water, sanitation and hygiene (WASH) sectors in the context of developing countries and is the first systematic study of applying the life-cycle cost approach to assessing allocations. It presents unit cost estimates of the WASH sector across geographic locations and technologies, including rural and peri-urban areas, and these are compared with service levels. It analyses detailed data from more than 5000 households across nine agro-climatic zones in Andhra Pradesh State in India. Key issues assessed include poverty analysis of service levels, cost drivers and factors at the village and household level, and governance aspects such as transparency, accountability and value for money in relation to unit costs and service levels. This is the most comprehensive study of the WASH sector in India and elsewhere that utilises the life-cycle cost approach, along with GIS, econometric modelling and qualitative research methods. Not only does it contribute to research and methodology in this area, but the analysis also provides valuable insights for planners, policy makers and bi-lateral donors. The authors show how the methodology can also be applied in other developing country contexts.

Download or read book Sustainable Cloud and Energy Services written by Wilson Rivera and published by Springer. This book was released on 2017-09-20 with total page 268 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is the first book entirely devoted to providing a perspective on the state-of-the-art of cloud computing and energy services and the impact on designing sustainable systems. Cloud computing services provide an efficient approach for connecting infrastructures and can support sustainability in different ways. For example, the design of more efficient cloud services can contribute in reducing energy consumption and environmental impact. The chapters in this book address conceptual principles and illustrate the latest achievements and development updates concerning sustainable cloud and energy services. This book serves as a useful reference for advanced undergraduate students, graduate students and practitioners interested in the design, implementation and deployment of sustainable cloud based energy services. Professionals in the areas of power engineering, computer science, and environmental science and engineering will find value in the multidisciplinary approach to sustainable cloud and energy services presented in this book.

Download or read book Sustainability through Service written by Adi Wolfson and published by Springer. This book was released on 2014-11-10 with total page 91 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book discusses the mutual relationship between service and sustainability. It covers methodologies and approaches and describes measurements and tools that can promote sustainability on the service market. Lastly, it presents the different applications of sustainability, together with examples of sustainable services. Environmental concerns have become integral to any decision-making process in the design and implementation of goods and services. With the increasing dominance of the service sector, and as service systems become more complex and interdisciplinary, the focus must move from the exchange of products to that of services. Newly created services should thus aim to incorporate sustainability into their designs while viewing sustainability as a service in its own right. Integrating sustainability in the service design and development process is essential to improving the sustainability of our society and preserving the environment. Moreover, doing so shifts the service boundaries from values that are focused only on personal, local, and current needs and economic profit to those that are broader and more future oriented, ultimately placing greater social and environmental responsibility on all stakeholders. In addition, it advances the current state-of-the-art in sustainable development and service design and contributes to improving the quality of life on a global scale.

Download or read book Sustainable Manufacturing written by Rainer Stark and published by Springer. This book was released on 2017-01-16 with total page 283 pages. Available in PDF, EPUB and Kindle. Book excerpt: This edited volume presents the research results of the Collaborative Research Center 1026 “Sustainable manufacturing - shaping global value creation”. The book aims at providing a reference guide of sustainable manufacturing for researchers, describing methodologies for development of sustainable manufacturing solutions. The volume is structured in four chapters covering the following topics: sustainable manufacturing technology, sustainable product development, sustainable value creation networks and systematic change towards sustainable manufacturing. The target audience comprises both researchers and practitioners in the field of sustainable manufacturing, but the book may also be beneficial for graduate students.

Download or read book Urban Waste and Sanitation Services for Sustainable Development written by Bas van Vliet and published by Routledge. This book was released on 2013-11-12 with total page 173 pages. Available in PDF, EPUB and Kindle. Book excerpt: Urban sanitation and solid waste sectors are under significant pressure in East Africa due to the lack of competent institutional capacity and the growth of the region’s urban population. This book presents and applies an original analytical approach to assess the existing socio-technical mixtures of waste and sanitation systems and to ensure wider access, increase flexibility and ecological sustainability. It shows how the problem is not the current diversity in waste and sanitation infrastructures and services and variety of types and scales of technology, of formal and informal sector involvement, and of management and ownership modes. The book focuses instead on the lack of an integrative approach to managing and upgrading of the various waste and sanitation configurations and services so as to ensure wider access, flexibility and sustainability for the low income populations who happen to be the main stakeholders. This approach, coined "Modernized Mixtures", serves as a nexus throughout the book. The empirical core addresses the waste and sanitation challenges and debates at each scale - from the micro-level (households) to the macro-level (international support) - and is based on the results of a five-year-long interdisciplinary, empirical research program. It assesses the socio-technical diversity in waste and sanitation and provides viable solutions to sanitation and waste management in East Africa. This book provides students, researchers and professional in environmental technology, sociology, management and urban planning with an integrated analytical perspective on centralized and decentralized waste and sanitation configurations and tools for improvement in the technology, policy and management of sanitation and solid waste sectors.

Download or read book Innovative Logistics Services and Sustainable Lifestyles written by Ani Melkonyan and published by Springer. This book was released on 2019-02-26 with total page 315 pages. Available in PDF, EPUB and Kindle. Book excerpt: This edited volume aims to describe the transformation of supply chain management (SCM) and logistics services by merging sustainable logistics, SCM, sustainable consumption and lifestyle research. This assessment of the transformation potential serves the development of sustainable business models and optimized decision-making systems for achieving sustainable economic value creation within a green economy. In 5 sections, the volume takes a unique transdisciplinary approach to assess sustainable business practices within SCM and the logistics sector, and to understand the interactions between logistics services and consumer lifestyles while creating transparency within the decision making process. This book will be of particular interest to academics, policymakers, planners, and politicians. Section 1 introduces readers to the importance of blended research and innovation between sustainable SCM and consumer lifestyles for transformation towards a green economy. Section 2 addresses the question of how trends and developments in consumption behavior and lifestyles influence the development of sustainable logistics. Section 3 discusses the transformation potential towards sustainable logistics using the food sector as an example. Section 4 focuses on strategic decision making in SCM, and how long-term improvements of sustainability performance can be achieved. Section 5 concludes with policy recommendations as well as research and innovation perspectives for future sustainable development with SCM and logistics.

Download or read book Contemporary Issues in Sustainable Development written by Tanika Chakraborty and published by Taylor & Francis. This book was released on 2020-12-28 with total page 377 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book analyzes different perspectives around sustainable development, risk management and managing demand across various sectors in India. Diverse theories and analytical methods from various disciplines, as well as case studies, are brought together to present an in-depth study. The book discusses the challenges of achieving sustainability, the role of quantitative research to assess current scenarios, and the role of policy making to bring improvements in the Indian context. It examines the socioeconomic ways of pursuing sustainable development in the areas of agriculture, climate change and energy; the environment and natural resources; health and society. It also analyzes important quantitative models for sustainability policy analysis and provides case studies to understand the practical implementations of the models. This book will be a great reference manual that covers a whole gamut of analytical techniques that are useful for students, research scholars and practitioners of economics, environmental studies, development studies, sociology, South Asian studies and public policy, among others.

Download or read book Sustainable Product Service Systems written by Fabrizio Ceschin and published by Springer Science & Business Media. This book was released on 2013-12-05 with total page 134 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book investigates the potential contribution that a strategic design approach can make to stimulating and supporting the societal embedding of sustainable PSSs (product-service systems). A new strategic design role thus emerges; a role in which the ideation and development of sustainable PSS concepts is coupled with the designing of appropriate transition paths (sequence of socio-technical experiments) to gradually incubate, introduce and diffuse these concepts. The book also outlines the new design approach and capabilities needed by strategic designers, project managers and consultants to operate at such a strategic level. On a more operational point of view, the work presents a practical “how to do” design process and associated guidelines to support practitioners in designing and managing the societal embedding process of sustainable PSS innovations.