Download or read book Healthcare Administration for Patient Safety and Engagement written by Rosiek-Kryszewska, Aleksandra and published by IGI Global. This book was released on 2018-02-09 with total page 363 pages. Available in PDF, EPUB and Kindle. Book excerpt: Ethical medical treatment is an important aspect of healthcare that is affected by multiple influencing factors in, both private and public, medical organizations. By understanding and adapting the components of the health system to these influencing factors, healthcare can have better outcomes for patients and practitioners. Healthcare Administration for Patient Safety and Engagement provides emerging research on the theoretical and practical aspects of healthcare management for optimal patient care and communication. While highlighting topics, such as clinical communication, ethical dilemmas, and preventive medicine, this book will teach readers about the tools and applications of ethical treatment and hospital behavior in both private and public medical organizations. This book is an important resource for managers and employees of health units, physicians, medical students, psychology and sociology professionals, and researchers seeking current research on healthcare organization and patient satisfaction.
Download or read book Survey of Patient Satisfaction with Services Received written by Marilyn Procope - Beckles and published by LAP Lambert Academic Publishing. This book was released on 2014-01 with total page 92 pages. Available in PDF, EPUB and Kindle. Book excerpt: The problem was to determine the extent to which patients were satisfied with the care they received at the University and Community Health Centres. In observing both International and Local trends regarding the rising cost of health care services, coupled with the increasing demands of patients, it is imperative that care and services offered and received are sustainable and in keeping with the expectation of the patients. As such, this book will highlight ways in which patients can become active partners in their care, thereby increasing their satisfaction and confidence in the health system. The target groups were patients accessing care and services at two Primary Health Care Centres located on the compound of the university of the West Indies, Mona Jamaica .
Download or read book Measuring and Improving Patient Satisfaction written by Patrick J. Shelton and published by Jones & Bartlett Learning. This book was released on 2000 with total page 548 pages. Available in PDF, EPUB and Kindle. Book excerpt: Measuring and Improving Patient Satisfaction provides a detailed "how-to" approach to establishing an effective patient satisfaction measurement program. The reader learns how to measure patient satisfaction and act upon the information obtained from patient satisfaction surveys. The book is based on the author's own experience in creating and implementing a patient satisfaction measurement program for the Med-Partners Friendly Hills Health Network in Southern California.
Download or read book The Patient Satisfaction Questionnaire Short form PSQ 18 written by Grant N. Marshall and published by . This book was released on 1994 with total page 42 pages. Available in PDF, EPUB and Kindle. Book excerpt: This article reports on the development and psychometric properties of a short-form version of the 50-item Patient Satisfaction Questionnaire III (PSQ-III). The short-form instrument, the PSQ-18, contains 18 items tapping each of the seven dimensions of satisfaction with medical care measured by the PSQ-III: general satisfaction, technical quality, interpersonal manner, communication, financial aspects, time spent with doctor, and accessibility and convenience. PSQ-18 subscale scores are substantially correlated with their full-scale counterparts and possess generally adequate internal consistency reliability. Moreover, both the magnitude of the correlation coefficients and the overall pattern of correlations among PSQ-18 subscales are highly similar to those observed for the PSQ-III. These preliminary analyses support the use of the PSQ-18 in situations where the need for brevity precludes administration of the full-length PSQ-III.
Download or read book Patient Satisfaction Pays written by Stephen Walter Brown and published by Jones & Bartlett Learning. This book was released on 1993 with total page 440 pages. Available in PDF, EPUB and Kindle. Book excerpt: Patient Satisfaction Pays shows you how to strengthen your practice in the areas by which patients measure quality service. Find a treasury of practical techniques to increase patient satisfaction in this unique handbook.
Download or read book Doctor patient Interaction written by Walburga Von Raffler-Engel and published by John Benjamins Publishing. This book was released on 1989-01-01 with total page 333 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume covers many of the ways of speaking that create problems between doctor and patient. The questions under consideration in the present book are the following: How is the doctor-patient interaction structured in a particular culture? What takes place during the process? What causes misunderstandings, lack of cooperation and even total non-compliance? What is the outcome of the interaction and how does the patient benefit from it? Finally, and this is the ultimate purpose of this book: How can the interaction be improved so that an optimum outcome is assured for the patient with maximum satisfaction to the physician?
Download or read book Crossing the Quality Chasm written by Institute of Medicine and published by National Academies Press. This book was released on 2001-07-19 with total page 359 pages. Available in PDF, EPUB and Kindle. Book excerpt: Second in a series of publications from the Institute of Medicine's Quality of Health Care in America project Today's health care providers have more research findings and more technology available to them than ever before. Yet recent reports have raised serious doubts about the quality of health care in America. Crossing the Quality Chasm makes an urgent call for fundamental change to close the quality gap. This book recommends a sweeping redesign of the American health care system and provides overarching principles for specific direction for policymakers, health care leaders, clinicians, regulators, purchasers, and others. In this comprehensive volume the committee offers: A set of performance expectations for the 21st century health care system. A set of 10 new rules to guide patient-clinician relationships. A suggested organizing framework to better align the incentives inherent in payment and accountability with improvements in quality. Key steps to promote evidence-based practice and strengthen clinical information systems. Analyzing health care organizations as complex systems, Crossing the Quality Chasm also documents the causes of the quality gap, identifies current practices that impede quality care, and explores how systems approaches can be used to implement change.
Download or read book Investigation of the Differences in how Patients Quantitatively Rate Inpatient Services Based on Teh Types of Qualitative Comments Patients Make on a Patient Satisfaction Survey in a Cancer Hospital written by Nicole R. Santuzzi and published by . This book was released on 2007 with total page 112 pages. Available in PDF, EPUB and Kindle. Book excerpt: Abstract: The use of patient satisfaction surveys is one form of measurement used by hospitals to determine quality of services. Surveys of this nature ask patients to rate their perception of services on quantitative rating scales and to provide comments if so desired. In interpreting the results of such surveys a question raised by quality improvement staff is how patient comments compare to the quantitative rating scales. To answer this question a study was designed to determine if there are differences in how patients quantitatively rate their inpatient service in a given section of a patient satisfaction survey based on the types of qualitative comments they make about that given section. The sections of the survey instrument under study were admission, room, meals, nurses, tests and treatments, visitors and family, physician, discharge, personal issues, and overall assessment. The population under study consisted of patients discharged from the inpatient setting at the Ohio State University James Cancer Hospital and Solove Research Institute between April 1st to June 30th 2006 who completed and returned a copy of the hospital's patient satisfaction survey. The hospital uses the services of an independent vendor of satisfaction measurement to administer their patient satisfaction survey. A sample of 1,468 questionnaires was mailed over the months of April, May, and June 2006. 446 completed questionnaires were returned for a response rate of 30%. Each section of the survey was comprised of a Likert-type rating scale that ranged from 1 = "very poor" to 5 = "very good" and space for comment. A total of 1,068 comments were offered by the survey respondents. An expert panel was used to classify the comments by type (positive, negative, mixed, or neutral). Surveys were selected for data analysis if the patient provided a comment in the designated "comment" area of the survey section and responded to all quantitative questions for the section. This resulted in a decrease surveys from 446 to 335 with a varied sample size for each survey section. An ANOVA was conducted to determine if there were differences in how patients quantitatively rated their inpatient service in a given section of the survey based on the types of qualitative comments they make about that given section. Statistically significant differences were found between the quantitative data and qualitative comment types in all 10 sections of the survey. A Bonferroni, post-hoc test revealed that the average scale ratings were higher for patients who made positive comments compared to patients who made negative comments for 8 of the 10 survey sections. The "discharge" and "visitors and family" section of the survey were not included due to low sample size. A Positive qualitative comment produced a higher quantitative mean score than negative comment. The study results offer empirical evidence that there are differences in how patients quantitatively rate the services received in a hospital compared by patient comment types. From a practical standpoint hospital staff charged with interpreting patient satisfaction survey results could say negative comments produce lower quantitative ratings than positive comments.
Download or read book Patient Satisfaction with Health Care Facility Provided by Opd written by Bishal Gyawali and published by LAP Lambert Academic Publishing. This book was released on 2012-08 with total page 72 pages. Available in PDF, EPUB and Kindle. Book excerpt: Patient satisfaction surveys are useful in gaining an understanding of the users needs and their perception of the services received. Assessing the patient perspectives gives users a voice, which if given systematic attention offers the potential to make the services more responsive to the people's need and expectation; important elements of making the health system much more effective. It is the important indicator in evaluating the quality of patient care in the outpatient department. In this study it has been found that out of 138 respondents, 35.32 percent were highly satisfied and majority (64.68 percent) were fairly satisfied with health care facilities provided by the hospital. It was found that majority of services of the clients were satisfied with the guidance, logistics arrangements, support services, nursing care and doctor's consultation.
Download or read book Multiple Regression written by Leona S. Aiken and published by SAGE. This book was released on 1991 with total page 228 pages. Available in PDF, EPUB and Kindle. Book excerpt: This successful book, now available in paperback, provides academics and researchers with a clear set of prescriptions for estimating, testing and probing interactions in regression models. Including the latest research in the area, such as Fuller's work on the corrected/constrained estimator, the book is appropriate for anyone who uses multiple regression to estimate models, or for those enrolled in courses on multivariate statistics.
Download or read book A Survey of Patient Satisfaction with General Practioner Services written by B. White and published by . This book was released on 1993 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book The Wiley Handbook of Healthcare Treatment Engagement written by Andrew Hadler and published by John Wiley & Sons. This book was released on 2020-01-30 with total page 550 pages. Available in PDF, EPUB and Kindle. Book excerpt: Against a global backdrop of problematic adherence to medical treatment, this volume addresses and provides practical solutions to the simple question: “Why don’t patients take treatments that could save their lives?” The Wiley handbook of Healthcare Treatment Engagement offers a guide to the theory, research and clinical practice of promoting patient engagement in healthcare treatment at individual, organizational and systems levels. The concept of treatment engagement, as explained within the text, promotes a broader view than the related concept of treatment adherence. Treatment engagement encompasses more readily the lifestyle factors which may impact healthcare outcomes as much as medication-taking, as well as practical, economic and cultural factors which may determine access to treatment. Over a span of 32 chapters, an international panel of expert authors address this far-reaching and fascinating field, describing a broad range of evidence-based approaches which stand to improve clinical services and treatment outcomes, as well as the experience of users of healthcare service and practitioners alike. This comprehensive volume adopts an interdisciplinary approach to offer an understanding of the factors governing our healthcare systems and the motivations and behaviors of patients, clinicians and organizations. Presented in a user-friendly format for quick reference, the text first supports the reader’s understanding by exploring background topics such as the considerable impact of sub-optimal treatment adherence on healthcare outcomes, before describing practical clinical approaches to promote engagement in treatment, including chapters referring to specific patient populations. The text recognizes the support which may be required throughout the depth of each healthcare organization to promote patient engagement, and in the final section of the book, describes approaches to inform the development of healthcare services with which patients will be more likely to seek to engage. This important book: Provides a comprehensive summary of practical approaches developed across a wide range of clinical settings, integrating research findings and clinical literature from a variety of disciplines Introduces and compliments existing approaches to improve communication in healthcare settings and promote patient choice in planning treatment Presents a range of proven clinical solutions that will appeal to those seeking to improve outcomes on a budget Written for health professionals from all disciplines of clinical practice, as well as service planners and policy makers, The Wiley Handbook of Healthcare Treatment Engagement is a comprehensive guide for individual practitioners and organizations alike.
Download or read book Patient Satisfaction with Nurse Practitioner delivered Primary Healthcare Services written by Hannah Thom and published by . This book was released on 2014 with total page 42 pages. Available in PDF, EPUB and Kindle. Book excerpt: "The purpose of this replication study was to better understand and identify levels of satisfaction with NP delivered primary healthcare services and to determine demographic differences related to general satisfaction reported by patients. Satisfaction has been shown to be a positive predictor of adherence to treatment, continuing use of health care services, and recommending services to others. The Interaction Model of Client Health Behavior (IMCHB) was chosen as the conceptual framework to guide this research study. The Nurse Practitioner Satisfaction Survey (NPSS) served as determinant of overall patient satisfaction with health care received by a NP. The study consisted of 56 surveys completed by patients coming to a NP clinic in northern Michigan. Overall, respondents indicated satisfaction with NP services, including communication and health education. A statistically significant difference in responses regarding providing the "best health education" with females noting higher levels of satisfaction related to gender. There were also positive correlations between age and whether respondents were able to schedule an appointment conveniently with the health clinic as well as achieving an appointment with the NP on a more urgent basis. A comparison of marital status revealed statistically significant comparisons with satisfaction being highest among the respondents that reported "separated" as their marital status. These findings help contribute to the nursing profession by supporting previous research in indicating acceptance and the use of NPs as primary care providers. It is recommended further studies explore the concept of patient satisfaction through quantitative and qualitative routes in order to identify ways NPs can improve patient satisfaction and patient compliance with their treatment plan." -- Abstract.
Download or read book Patient Satisfaction written by Irwin Press and published by . This book was released on 2006 with total page 286 pages. Available in PDF, EPUB and Kindle. Book excerpt: The book explores the patient's perception of care to identify the drivers and implications of patient satisfaction. ... . The second edition offers significant new material, including : Enhanced material on staff buy-in to patient satisfaction initiatives - A new chapter that provides fifty simple and innovative improvement ideas - Additional material on staff and physician satisfaction - A new chapter on managing diverse patients and staff - New insight on compliant management and scripting. [Ed.]
Download or read book APVVP patient Satisfaction Survey June 2001 written by Prasanta Mahapatra and published by . This book was released on 2002 with total page 90 pages. Available in PDF, EPUB and Kindle. Book excerpt: With reference to Andhra Pradesh, India.
Download or read book The Use of Psychological Testing for Treatment Planning and Outcomes Assessment written by Mark E. Maruish and published by Routledge. This book was released on 2004-07-19 with total page 516 pages. Available in PDF, EPUB and Kindle. Book excerpt: Test-based psychological assessment has been significantly affected by the health care revolution in the United States during the past two decades. Despite new limitations on psychological services across the board and psychological testing in particular, it continues to offer a rapid and efficient method of identifying problems, planning and monitoring a course of treatment, and assessing the outcomes of interventions. This thoroughly revised and greatly expanded third edition of a classic reference, now three volumes, constitutes an invaluable resource for practitioners who in a managed care era need to focus their testing not on the general goals of personality assessment, symptom identification, and diagnosis so often presented to them as students and trainees, but on specific questions: What course of treatment should this person receive? How is it going? Was it effective? New chapters describe new tests and models and new concerns such as ethical aspects of outcomes assessment. Volume I reviews general issues and recommendations concerning the use of psychological testing for screening for psychological disturbances, planning and monitoring appropriate interventions, and the assessing outcomes, and offers specific guidelines for selecting instruments. It also considers more specific issues such as the analysis of group and individual patient data, the selection and implementation of outcomes instrumentation, and the ethics of gathering and using outcomes data. Volume II discusses psychological measures developed for use with younger children and adolescents that can be used for the purposes outlined in Volume I; Volume III, those developed for use with adults. Drawing on the knowledge and experience of a diverse group of leading experts--test developers, researchers, clinicians and others, the third edition of The Use of Psychological Testing for Treatment Planning and Outcomes Assessment provides vital assistance to all clinicians, and to their trainees and graduate students.
Download or read book Patient Satisfaction Instruments written by American Physical Therapy Association and published by . This book was released on 1995 with total page 94 pages. Available in PDF, EPUB and Kindle. Book excerpt:
