Download or read book Support Services Questionnaire Library written by and published by Customer Service Press. This book was released on with total page 80 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Cases on Research Support Services in Academic Libraries written by Fernández-Marcial, Viviana and published by IGI Global. This book was released on 2020-08-28 with total page 371 pages. Available in PDF, EPUB and Kindle. Book excerpt: Academic libraries have traditionally had two key functions, to support teaching and to support research. In an evolving and competitive university environment, along with the emergence of various technologies and substantial changes in scientific communication, university management has reached a turning point. Academic libraries are facing a paradigm shift in the role they need to play to achieve the research objectives of universities. Research support services in academic libraries have evolved as a response to these changes. They are heterogeneous, adapt to their university culture, adopt different points of view, take different approaches in their organizational structures, and include a diverse catalog of activities. Having an overview of different experiences will allow libraries to adopt best practices, redefine services, and even establish new management and collaboration models. Cases on Research Support Services in Academic Libraries is a critical scholarly resource that uses case studies to systematize the experiences of research support services in academic libraries for the support of higher education faculty. The cases focus on such items as the role of technology and its impact as well as how these services help to improve the excellence of universities. Featuring a wide range of topics such as library services, data management, and open science, this book is ideal for librarians, academicians, professionals, researchers, and students.

Download or read book Customer Service in Libraries written by Charles Harmon and published by Scarecrow Press. This book was released on 2013-02-13 with total page 119 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this book, nine librarians from across the country describe their libraries’ best practices in this key area. Their contributions range from all-encompassing customer service policies and models any library can both adapt and be proud of to micro-approaches that emphasize offering excellent user-focused technology planning, picture book arrangement with patrons in mind, Web 2.0 tools to connect users with the library, establishing good service delivery chains, and making your library fantastic for homeschoolers. As past Public Library Association President Audra Caplan writes in her introduction to this book, “There is nothing magical about providing excellent customer service; it just takes the right people, the right philosophy and the passion to make it a reality.” If you’ve got all that, here are the best practices to make stellar customer service a reality for your library’s users.

Download or read book Instructional Support Services written by and published by Association of Research Libr. This book was released on 2001 with total page 95 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Our Library written by Lisa J. Amstutz and published by Pebble. This book was released on 2020 with total page 25 pages. Available in PDF, EPUB and Kindle. Book excerpt: The library is a very important place in our community! Lots of community helpers work at libraries. Readers will learn about who works at a library, what the workers do, and what makes a library special. Simple, at-level text and vibrant photos help readers learn all about libraries in the community.

Download or read book Fees for Services written by Association of Research Libraries. Systems and Procedures Exchange Center and published by Association of Research Libr. This book was released on 1981 with total page 122 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Library Service to African Americans in Kentucky from the Reconstruction Era to the 1960s written by Reinette F. Jones and published by McFarland. This book was released on 2002 with total page 212 pages. Available in PDF, EPUB and Kindle. Book excerpt: Although the majority of libraries in the state of Kentucky did not offer services to African Americans between the years 1860 and 1960, public libraries did employ them. The Louisville Public Library, a leader in the development of library management and education from 1905 to 1925, began in 1912 offering classes to train African American women to be librarians in segregated public library branches that were opening in the South. In 1925, an academic library program was developed for African Americans at the Hampton Institute in Virginia to continue the work that began in Kentucky. This movement culminated with Helen F. Frye's becoming the first African-American to graduate with a master of science degree in library science from the University of Kentucky Library School in 1963. This work moves from the provision by Berea College of the first library services to a fully integrated student body in 1866 through the integration of the state's only accredited library science program at the University of Kentucky in 1949 to the civil rights initiatives of the 1960s. Also addressed are the interconnectedness of libraries and societal events and how one affected the other.

Download or read book Evaluating Reference Services written by Jo Bell Whitlatch and published by American Library Association. This book was released on 2000-08 with total page 236 pages. Available in PDF, EPUB and Kindle. Book excerpt: With this handy new guidebook, reference luminary Jo Bell Whitlatch outlines practical methods for evaluating and delivering excellent reference service to the technology-savvy library user of today.

Download or read book Evaluation of definitions and analysis of comparative data for the school library statistics program written by and published by DIANE Publishing. This book was released on with total page 120 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Implementing Service and Support Management Processes written by Carrie Higday-Kalmanowitz and published by The Stationery Office. This book was released on 2005-03-11 with total page 444 pages. Available in PDF, EPUB and Kindle. Book excerpt: The purpose of this book is to provide practical process guide for technical support centres. It is based on the ITAL processes covered in 'Service Support' (ISBN 011330952X) and 'Service Delivery' (ISBN 0113309503) but also includes additional processes as well as a Balanced Scorecard Service Model. Processes covered in the book are: Financial and Operations Management; Knowledge Management; Configuration Management; Change Management; Release Management; Incident Management; Problem Management; Service Level Management; Capacity and Workforce Management; Availability Management; IT Service Continuity Management; and Customer Satisfaction Measurement.

Download or read book Qualitative and Quantitative Methods in Libraries written by Anthi Katsirikou and published by World Scientific. This book was released on 2010 with total page 518 pages. Available in PDF, EPUB and Kindle. Book excerpt: Methods, Management and Marketing; The Change of Libraries; Digital Resources and New Library Models; Focus to Users and User Groups; Information Literacy; Quality, Using Qualitative and Quantitative Methods in Digital Library Education and Research; Evaluation; Impact Assessment; Information and Communication Technology Services; Support to Research; Catalogues and Manuscripts.

Download or read book Qualitative And Quantitative Methods In Libraries Theory And Application Proceedings Of The International Conference On Qqml2009 written by Anthi Katsirikou and published by World Scientific. This book was released on 2010-01-18 with total page 518 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume is a valuable resource of research papers and applications presented at the Qualitative and Quantitative Methods in Libraries International Conference QQML2009, on the methodological tools used in library and information science. It provides the reader with a better understanding and holistic view on the subject and contains a plethora of invaluable methodologies and applications to a variety of information and library science. Qualitative and Quantitative Methods in Libraries will be suitable to students as a textbook, as well as to scientists and professionals.

Download or read book A Machine Learning Artificial Intelligence Approach to Institutional Effectiveness in Higher Education written by John N. Moye Ph.D. and published by Emerald Group Publishing. This book was released on 2019-07-29 with total page 247 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book presents a practical, effective, and systematic approach to the measurement, assessment, and sensemaking of institutional performance. Included are strategies to measure and assess the performance of Curriculum, Learning, Instruction, Support Services, and Program Feasibility as well as a meaningful Environmental Scanning method.

Download or read book Survey of User Service Policies in Indiana Libraries and Information Centers written by Edwin E. Olson and published by . This book was released on 1970 with total page 302 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book How to Help At Risk Students Succeed A Study of Critical Success Factors written by Lethel Polk, Jr and published by Page Publishing Inc. This book was released on 2016-08-02 with total page 111 pages. Available in PDF, EPUB and Kindle. Book excerpt: How do we help at-risk students who are failing in a traditional setting? That was the question I set out to answer when I attempted to do this research project. In order to gather the most accurate data, I narrowed my focus to college and university students. However, these same three success factors could be used to help at-risk students at the high school and middle school levels and any other organization that set out to help the at-risk students. The research data concluded that tutoring programs, mentoring programs, and financial aid programs are key components to assisting struggling at-risk students achieve and succeed in an academic setting. When at-risk students are given a little extra assistance, they tend to do well.

Download or read book Putting Library Assessment Data to Work written by Selena Killick and published by Facet Publishing. This book was released on 2019-07-16 with total page 192 pages. Available in PDF, EPUB and Kindle. Book excerpt: Effective library assessment is crucial for a successful academic library. But what do we mean by library assessment and how can it be used to improve the library service? This new book provides a practical guide for library administrators, managers and practitioners on how to make effective use of existing sources of information for assessment activities with the aim of improving academic library services. Putting Library Assessment Data to Work brings together key library assessment methodologies detailing how they can be used to improve an academic Library. The book takes common sources of data that academic libraries will already be collecting, and presents simple qualitative and quantitative techniques that can be used to evaluate and assess their services, both in detail and overall. The different assessment methods are presented from a practical perspective with a theoretical grounding, and include practical case studies to illustrate how the methodologies have successfully been applied. - The book includes coverage of: - The theoretical framework for assessment, its purpose and the tools and techniques used - Institutional, national and international student surveys and how they can be used to improve library service - The history and development of standardised library surveys (eg LibQUAL+®), how they have been used and their impact - The benefits of In house library surveys and case studies of where they gave been used - Library statistics, including standardised statistics sets and key performance indicators - Qualitative feedback in the library - Emerging techniques including UX - Taking a holistic approach to library assessment through advocacy and strategic planning This book will be essential reading for library and information service managers, administrators, assessment practitioners, educators and policy shapers. It will also be useful for students and researchers interested in library assessment.

Download or read book Problem Prevention Through Design for Supportability Gaining Competitive Advantage from Customer Support written by and published by Customer Service Press. This book was released on with total page 102 pages. Available in PDF, EPUB and Kindle. Book excerpt: