Download or read book Summary of Hug Your Customers Review Keypoints and Take aways written by PenZen Summaries and published by by Mocktime Publication. This book was released on 2022-11-27 with total page 14 pages. Available in PDF, EPUB and Kindle. Book excerpt: The summary of Hug Your Customers – STILL the Proven Way to Personalize Sales and Achieve Astounding Results presented here include a short review of the book at the start followed by quick overview of main points and a list of important take-aways at the end of the summary. The Summary of Hug Your Customers is a book that was written by an author who had over fifty years of experience in developing the ideal customer-centered business. To truly "hug" your customers, you must attend to their every requirement and centre the entirety of your business on serving their interests. Establishing a culture of giving hugs is the most effective strategy for achieving financial success and ensuring that one's clients remain satisfied. Hug Your Customers summary includes the key points and important takeaways from the book Hug Your Customers by Jack Mitchell. Disclaimer: 1. This summary is meant to preview and not to substitute the original book. 2. We recommend, for in-depth study purchase the excellent original book. 3. In this summary key points are rewritten and recreated and no part/text is directly taken or copied from original book. 4. If original author/publisher wants us to remove this summary, please contact us at [email protected].
Download or read book Summary of Hug Your Haters Review Keypoints and Take aways written by PenZen Summaries and published by by Mocktime Publication. This book was released on 2022-11-27 with total page 14 pages. Available in PDF, EPUB and Kindle. Book excerpt: The summary of Hug Your Haters – How to Embrace Complaints and Keep Your Customers presented here include a short review of the book at the start followed by quick overview of main points and a list of important take-aways at the end of the summary. The Summary of Hug Your Haters is a book that offers advice on how to turn unhappy customers into an asset for your company. These ideas explain why it is beneficial to listen to and respond to negative reviews, as well as how you can turn the most dissatisfied customers into some of your most ardent supporters. Hug Your Haters summary includes the key points and important takeaways from the book Hug Your Haters by Jay Baer. Disclaimer: 1. This summary is meant to preview and not to substitute the original book. 2. We recommend, for in-depth study purchase the excellent original book. 3. In this summary key points are rewritten and recreated and no part/text is directly taken or copied from original book. 4. If original author/publisher wants us to remove this summary, please contact us at [email protected].
Download or read book The Customer Service Revolution written by John R. DiJulius and published by Greenleaf Book Group. This book was released on 2015-01-06 with total page 200 pages. Available in PDF, EPUB and Kindle. Book excerpt: In The Customer Service Revolution, DiJulius points out how numerous companies have made Customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this Customer service revolution, people are being treated differently, better, and in a way like never before. This is a result of how companies and management are treating their employees and how employees are treating each other and the Customer—which ultimately permeates into people’s personal lives at home and in their communities. Can the way you run your business or treat your Customers have an effect on the world at large? John DiJulius will show you just that! Drawing on years of experience consulting with the top customer service companies around the world and in his role building his first business, John Robert’s Spa, into one of the top 20 salons in the US, DiJulius will show you exactly how to create your very own Customer service revolution and make price irrelevant.
Download or read book Top of Mind Use Content to Unleash Your Influence and Engage Those Who Matter To You written by John Hall and published by McGraw Hill Professional. This book was released on 2017-04-28 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: A game-changing framework for staying top of mind with your audience―from the No. 1 company dominating content marketing What do many successful businesses and leaders have in common? They’re the first names that come to mind when people think about their particular industries. How do you achieve this level of trust that influences people to think of you in the right way at the right time? By developing habits and strategies that focus on engaging your audience, creating meaningful relationships, and delivering value consistently, day in and day out. It’s the winning approach John Hall used to build Influence & Co. into one of “America’s Most Promising Companies,” according to Forbes. In this step-by-step guide, he shows you how to use content to keep your brand front and center in the minds of decision makers who matter. He reveals: • how consumer needs and expectations have changed and what this shift means for you • how to build a helpful, authentic, and consistent brand that serves others just as well as it serves you • proven methods for using digital content to enrich your target audience’s lives in ways that build real, lasting trust Whether you’re a marketing leader engaging an audience of potential customers, a business leader looking to humanize your company brand, or an industry up-and-comer seeking to build influence, maintaining a prominent spot in your audience’s minds will increase the likelihood that the moment they need to make a choice, you’ll be the first one they call. There’s no better way to drive opportunities that result in increased revenue and growth. Business is never “just” business. It’s always about relationships. It’s always about a human connection. When you’re viewed as a valuable, trustworthy partner, the opportunities are endless. Position yourself for success by establishing and developing content-driven relationships that keep you and your brand Top of Mind.
Download or read book The Book Thief written by Markus Zusak and published by Knopf Books for Young Readers. This book was released on 2007-12-18 with total page 578 pages. Available in PDF, EPUB and Kindle. Book excerpt: #1 NEW YORK TIMES BESTSELLER • ONE OF TIME MAGAZINE’S 100 BEST YA BOOKS OF ALL TIME The extraordinary, beloved novel about the ability of books to feed the soul even in the darkest of times. When Death has a story to tell, you listen. It is 1939. Nazi Germany. The country is holding its breath. Death has never been busier, and will become busier still. Liesel Meminger is a foster girl living outside of Munich, who scratches out a meager existence for herself by stealing when she encounters something she can’t resist–books. With the help of her accordion-playing foster father, she learns to read and shares her stolen books with her neighbors during bombing raids as well as with the Jewish man hidden in her basement. In superbly crafted writing that burns with intensity, award-winning author Markus Zusak, author of I Am the Messenger, has given us one of the most enduring stories of our time. “The kind of book that can be life-changing.” —The New York Times “Deserves a place on the same shelf with The Diary of a Young Girl by Anne Frank.” —USA Today DON’T MISS BRIDGE OF CLAY, MARKUS ZUSAK’S FIRST NOVEL SINCE THE BOOK THIEF.
Download or read book Customer Success written by Nick Mehta and published by John Wiley & Sons. This book was released on 2016-02-29 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: Your business success is now forever linked to the success of your customers Customer Success is the groundbreaking guide to the exciting new model of customer management. Business relationships are fundamentally changing. In the world B.C. (Before Cloud), companies could focus totally on sales and marketing because customers were often 'stuck' after purchasing. Therefore, all of the 'post-sale' experience was a cost center in most companies. In the world A.B. (After Benioff), with granular per-year, per-month or per-use pricing models, cloud deployments and many competitive options, customers now have the power. As such, B2B vendors must deliver success for their clients to achieve success for their own businesses. Customer success teams are being created in companies to quarterback the customer lifecycle and drive adoption, renewals, up-sell and advocacy. The Customer Success philosophy is invading the boardroom and impacting the way CEOs think about their business. Today, Customer Success is the hottest B2B movement since the advent of the subscription business model, and this book is the one-of-a-kind guide that shows you how to make it work in your company. From the initial planning stages through execution, you'll have expert guidance to help you: Understand the context that led to the start of the Customer Success movement Build a Customer Success strategy proven by the most competitive companies in the world Implement an action plan for structuring the Customer Success organization, tiering your customers, and developing the right cross-functional playbooks Customers want products that help them achieve their own business outcomes. By enabling your customers to realize value in your products, you're protecting recurring revenue and creating a customer for life. Customer Success shows you how to kick start your customer-centric revolution, and make it stick for the long term.
Download or read book High Performance Habits written by Brendon Burchard and published by Hay House, Inc. This book was released on 2017-09-19 with total page 401 pages. Available in PDF, EPUB and Kindle. Book excerpt: THESE HABITS WILL MAKE YOU EXTRAORDINARY. Twenty years ago, author Brendon Burchard became obsessed with answering three questions: 1. Why do some individuals and teams succeed more quickly than others and sustain that success over the long term? 2. Of those who pull it off, why are some miserable and others consistently happy on their journey? 3. What motivates people to reach for higher levels of success in the first place, and what practices help them improve the most After extensive original research and a decade as the world’s leading high performance coach, Burchard found the answers. It turns out that just six deliberate habits give you the edge. Anyone can practice these habits and, when they do, extraordinary things happen in their lives, relationships, and careers. Which habits can help you achieve long-term success and vibrant well-being no matter your age, career, strengths, or personality? To become a high performer, you must seek clarity, generate energy, raise necessity, increase productivity, develop influence, and demonstrate courage. The art and science of how to do all this is what this book is about. Whether you want to get more done, lead others better, develop skill faster, or dramatically increase your sense of joy and confidence, the habits in this book will help you achieve it faster. Each of the six habits is illustrated by powerful vignettes, cutting-edge science, thought-provoking exercises, and real-world daily practices you can implement right now. If you’ve ever wanted a science-backed, heart-centered plan to living a better quality of life, it’s in your hands. Best of all, you can measure your progress. A link to a free professional assessment is included in the book.
Download or read book Love Is the Killer App written by Tim Sanders and published by Currency. This book was released on 2003-07-22 with total page 242 pages. Available in PDF, EPUB and Kindle. Book excerpt: Are you wondering what the next killer app will be? Do you want to know how you can maintain and add to your value during these rapidly changing times? Are you wondering how the word love can even be used in the context of business? Instead of wondering, read this book and find out how to become a lovecat—a nice, smart person who succeeds in business and in life. How do you become a lovecat? By sharing your intangibles. By that I mean: Your knowledge: everything that comes from all the books that I’ll encourage you to devour. Your network: the collection of friends and contacts you now have, which I’ll teach you how to grow and nurture. Your compassion: that human warmth you already possess—in these pages I’ll convince you that you can show it freely at the office. What happens when you do all this? * You become a rich source of information to all around you. * You are seen as a person with valuable insight. * You are perceived as generous to a fault, producing surprise and delight. * You double your business intelligence in one year. * You triple your network of personal relationships in two years. * You quadruple the number of colleagues in your life who love you like family. In short, you become one of those amazing, outstanding people to whom everyone turns, who leads rather than follows, who never runs out of ideas, contacts, or friendship. Here’s the real scoop: Nice guys don’t finish last. They rule!
Download or read book Youtility written by Jay Baer and published by Penguin. This book was released on 2013-06-27 with total page 242 pages. Available in PDF, EPUB and Kindle. Book excerpt: The difference between helping and selling is just two letters If you're wondering how to make your products seem more exciting online, you're asking the wrong question. You're not competing for attention only against other similar products. You're competing against your customers' friends and family and viral videos and cute puppies. To win attention these days you must ask a different question: "How can we help?" Jay Baer's Youtility offers a new approach that cuts through the clutter: marketing that is truly, inherently useful. If you sell something, you make a customer today, but if you genuinely help someone, you create a customer for life.
Download or read book The Attacker s Advantage written by Ram Charan and published by PublicAffairs. This book was released on 2015-02-24 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: The phenomenon of uncertainty is not new; what is new is its intensity and potential to change industries and destroy companies. Business leaders can be on the defensive, or they can be on offense, prepared to lead decisively. The ability to deal with uncertainty is perhaps the paramount skill leaders must have to be successful in this era. Without it they risk becoming personally obsolete and driving their companies off a cliff. In The Attacker's Advantage, renowned business expert and bestselling author Ram Charan shows what skills are needed to be able to spot the disruption that is coming, and what actions are necessary to take advantage of these changes. While many leaders know how to cope with operational uncertainty—when, for example, revenue fluctuates—the same cannot be said for dealing with structural uncertainty that can alter the money-making patterns of a company, industry or entire economic sector. Charan demonstrates the huge upside offered by structural uncertainty and provides the concepts and tools—such as being able to spot the catalysts of disruption, building organizational preparedness, developing a financial understanding of the consequences—to take advantage of forces that are creating new customer needs, market segments and ways to make money. Uncertainty is now ubiquitous. The sources of structural change are so varied and fast moving, and their convergence so unpredictable. Digitization and the integration of technologies through software and hardware has already impacted many businesses, but much more is to come. With his unparalleled ability to cut through complexity and provide workable solutions, Ram Charan provides his readers with the ability to anticipate and deal with the biggest threats facing their business.
Download or read book The Strength Switch written by Lea Waters and published by Scribe Publications. This book was released on 2017-08-10 with total page 352 pages. Available in PDF, EPUB and Kindle. Book excerpt: Unlock your child’s potential by helping them build their strengths. As a strengths-based scientist for more than 20 years, Dr Lea Waters has witnessed first-hand how focusing on our children’s strengths, rather than correcting their weaknesses, can help build resilience and optimism, and offer protection from depression and anxiety. In this game-changing book, she argues that by throwing the ‘strength switch’ parents can encourage creativity, develop their children’s self-esteem and energy, and enhance achievement — and she offers easy-to-follow steps to teach parents how. With specific tips for interacting with your kids and your teens, The Strength Switch offers all the tools parents need to discover talents in their children, use positive emotions as a resource, build strong brains, and deal with problem behaviours and difficult emotions. This essential book will show parents how a small shift can yield enormous results.
Download or read book Klara and the Sun written by Kazuo Ishiguro and published by Vintage. This book was released on 2021-03-02 with total page 273 pages. Available in PDF, EPUB and Kindle. Book excerpt: NEW YORK TIMES BESTSELLER • Once in a great while, a book comes along that changes our view of the world. This magnificent novel from the Nobel laureate and author of Never Let Me Go is “an intriguing take on how artificial intelligence might play a role in our futures ... a poignant meditation on love and loneliness” (The Associated Press). • A GOOD MORNING AMERICA Book Club Pick! Here is the story of Klara, an Artificial Friend with outstanding observational qualities, who, from her place in the store, watches carefully the behavior of those who come in to browse, and of those who pass on the street outside. She remains hopeful that a customer will soon choose her. Klara and the Sun is a thrilling book that offers a look at our changing world through the eyes of an unforgettable narrator, and one that explores the fundamental question: what does it mean to love?
Download or read book Everyday Vitality written by Samantha Boardman and published by Penguin. This book was released on 2022-08-09 with total page 273 pages. Available in PDF, EPUB and Kindle. Book excerpt: As seen on the TODAY Show, The New York Times, People Magazine, Mind Body Green, and more “If you would like to live a more fulfilled life, Samantha Boardman has exactly what you need. Everyday Vitality is one part memoir, one part wisdom from years of experience as a psychiatrist, and one part cutting edge scientific evidence. Brilliant, warm, and best of all—an actionable guide to a life well-lived.” —Angela Duckworth, New York Times bestselling author of Grit: The Power of Passion and Perseverance Science-backed, research-driven, actionable strategies for countering stress and building your resilience “A great deal of everyday wellbeing lies beyond what is happening inside a person’s head. Everyday opportunities and activities that foster growth and build positive resources are not 'icing on the cake,' but the active ingredients of everyday resilience.” —Samantha Boardman, Everyday Vitality In Everyday Vitality, psychiatrist Dr. Samantha Boardman shows readers how to find strength within their stress and how to transform full days into more fulfilling days. Drawing from scientific research and her own clinical experience, she shares strategies for cultivating vitality—the positive feeling of aliveness and energy that lies at the core of well-being and at the heart of a good day. You will discover how increased vitality boosts productivity, builds coping skills, and enhances your ability to manage negative emotions. Dr. Boardman demonstrates how to override counterproductive responses to the onslaught of daily hassles and to respond with flexibility and fortitude instead of fear and rumination. Rather than disengaging from the world while you "find yourself," she shows you how to boost your vitality by living well within the world. As Dr. Boardman explains, the three main wellsprings of vitality are: meaningfully connecting with others; engaging in experiences that challenge you; and contributing to something beyond yourself. These activities foster resilience by boosting emotional stamina and generating uplifts—the counterparts to daily irritations and annoyances. Whether it is having a good conversation, doing a favor for someone, going for a walk, or reading an interesting article and then calling a friend to talk about it, commonplace experiences and micromoments serve as the building blocks of everyday resilience. Everyday Vitality explains how to identify them in your life, develop them, and use them as a foundation on which to thrive. Whether you are twenty or eighty, Everyday Vitality will give you the tools you need to get the most out of each day and to live your life to the fullest.
Download or read book Disclosure written by Michael Crichton and published by Ballantine Books. This book was released on 2012-11-27 with total page 466 pages. Available in PDF, EPUB and Kindle. Book excerpt: From the author of Jurassic Park, Timeline, and Sphere comes an electrifying thriller in which a shocking accusation of sexual harassment triggers a gripping psychological game of cat and mouse and threatens to derail a brilliant career. #1 NEW YORK TIMES BESTSELLER “A fresh and provocative story.”—People An up-and-coming executive at the computer firm DigiCom, Tom Sanders is a man whose corporate future is certain. But after a closed-door meeting with his new boss—a woman who is his former lover and has been promoted to the position he expected to have—Sanders finds himself caught in a nightmarish web of deceit in which he is branded the villain. As Sanders scrambles to defend himself, he uncovers an electronic trail into the company’s secrets—and begins to grasp that a cynical and manipulative scheme has been devised to bring him down. “Crichton writes superbly. . . . The excitement rises with each page.”—Chicago Tribune “A heart-stop story running on several tracks at once. Disclosure is up to [Crichton’s] usual locomotive speed.”—The Boston Globe “Expertly crafted, ingenious and absorbing.”—The Philadelphia Inquirer
Download or read book The Road written by Cormac McCarthy and published by Vintage. This book was released on 2007-03-20 with total page 257 pages. Available in PDF, EPUB and Kindle. Book excerpt: WINNER OF THE PULITZER PRIZE • NATIONAL BESTSELLER • A searing, post-apocalyptic novel about a father and son's fight to survive, this "tale of survival and the miracle of goodness only adds to McCarthy's stature as a living master. It's gripping, frightening and, ultimately, beautiful" (San Francisco Chronicle). • From the bestselling author of The Passenger A father and his son walk alone through burned America. Nothing moves in the ravaged landscape save the ash on the wind. It is cold enough to crack stones, and when the snow falls it is gray. The sky is dark. Their destination is the coast, although they don't know what, if anything, awaits them there. They have nothing; just a pistol to defend themselves against the lawless bands that stalk the road, the clothes they are wearing, a cart of scavenged food—and each other. The Road is the profoundly moving story of a journey. It boldly imagines a future in which no hope remains, but in which the father and his son, "each the other's world entire," are sustained by love. Awesome in the totality of its vision, it is an unflinching meditation on the worst and the best that we are capable of: ultimate destructiveness, desperate tenacity, and the tenderness that keeps two people alive in the face of total devastation. Look for Cormac McCarthy's latest bestselling novels, The Passenger and Stella Maris.
Download or read book How to Fly a Horse written by Kevin Ashton and published by Anchor. This book was released on 2015-01-20 with total page 335 pages. Available in PDF, EPUB and Kindle. Book excerpt: As a technology pioneer at MIT and as the leader of three successful start-ups, Kevin Ashton experienced firsthand the all-consuming challenge of creating something new. Now, in a tour-de-force narrative twenty years in the making, Ashton leads us on a journey through humanity’s greatest creations to uncover the surprising truth behind who creates and how they do it. From the crystallographer’s laboratory where the secrets of DNA were first revealed by a long forgotten woman, to the electromagnetic chamber where the stealth bomber was born on a twenty-five-cent bet, to the Ohio bicycle shop where the Wright brothers set out to “fly a horse,” Ashton showcases the seemingly unremarkable individuals, gradual steps, multiple failures, and countless ordinary and usually uncredited acts that lead to our most astounding breakthroughs. Creators, he shows, apply in particular ways the everyday, ordinary thinking of which we are all capable, taking thousands of small steps and working in an endless loop of problem and solution. He examines why innovators meet resistance and how they overcome it, why most organizations stifle creative people, and how the most creative organizations work. Drawing on examples from art, science, business, and invention, from Mozart to the Muppets, Archimedes to Apple, Kandinsky to a can of Coke, How to Fly a Horse is a passionate and immensely rewarding exploration of how “new” comes to be.
Download or read book Models written by Mark Manson and published by Pan Australia. This book was released on 2017-09-11 with total page 348 pages. Available in PDF, EPUB and Kindle. Book excerpt: "You can become irresistibly attractive to women without changing who you are." So says Mark Manson, superstar blogger and author of the international bestseller, The Subtle Art of Not Giving A F*ck, a self help book that packs a punch. Mark brings the same approach to teaching men what they need to know about attracting women. In Models he shows us how much it sucks trying to attract women using the tricks and tactics recommended by other books. Instead, he says, men need to focus on seduction as an emotional process not a physical or social one. What matters is the intention, the motivation, the authenticity. To improve your dating life you must improve your emotional life - how you feel about yourself and how you express yourself to others. Funny, irreverent and confronting, Models is a mature and honest guide on how a man can attract women by giving up the bullsh*t and becoming an honest broker. "A detailed guide to modern sexual ethics" Sydney Morning Herald "There's nothing subtle about Mark Manson. He's crude and vulgar and doesn't give a f*ck . . . He's as painfully honest as he is outrageously funny" Huffington Post
