Download or read book The Strategic Quality Manager written by Cathy Balding and published by Arcade Custom Publishing. This book was released on 2011 with total page 193 pages. Available in PDF, EPUB and Kindle. Book excerpt: Are you a quality professional working in health and aged care (or other service industry) who wants to: design and implement quality systems that make a real, positive difference to consumers? • develop your role to be more strategic and influential? • create sustained change and improvement? • build your credibility and expertise? • play a key role in your organisation’s strategic direction? • increase your job satisfaction? The Strategic Quality Manager synthesises theory, research and real world experience into a handbook developed specifically for those in quality management roles. As the pressure on our health and aged care services grows, so do the demands on the quality professional and continuing to increase the quality and transparency of healthcare will require new and savvier ways of working. If you have looked for assistance within this challenging environment, you’ll know that there is no shortage of material on quality management, but very little on being a quality manager. The Strategic Quality Manager contains theory, tips, step by step models and practical examples to assist every quality professional to more easily and proactively navigate the many of challenges of their roles – and to enjoy the journey!
Download or read book Handbook of Total Quality Management written by Christian N. Madu and published by Springer Science & Business Media. This book was released on 2012-12-06 with total page 830 pages. Available in PDF, EPUB and Kindle. Book excerpt: Quality issues are occupying an increasingly prominent position in today's global business market, with firms seeking to compete on an international level on both price and quality. Consumers are demanding higher quality standards from manufacturers and service providers, while virtually all industrialized nations have instituted quality programs to help indigenous corporations. A proliferation in nation-wide and regional quality awards such as the Baldridge award and certification to ISO 9000 series are making corporations world-wide quality-conscious and eager to implement programs of continuous improvement. To achieve competitiveness, quality practice is a necessity and this book offers an exposition of how quality can be attained. The Handbook of Total Quality Management: Explores in separate chapters new topics such as re-engineering, concurrent engineering, ISO standards, QFD, the Internet, the environment, advanced manufacturing technology and benchmarking Discusses the views of leading quality practitioners such as Derning, Juran, Ishikawa, Crosby and Taguchi throughout the book Considers important strategies for quality improvement, including initiation and performance evaluation through auditing, re-engineering, and process and design innovations. With contributions from 47 authors in 13 different countries, the Handbook of Total Quality Management is invaluable as a reference guide for anyone involved with quality management and deployment, including consultants, practitioners and engineers in the professional sector, and students and lecturers of information systems, management and industrial engineering.
Download or read book Strategic Total Quality Management written by Christian Madu and published by Praeger. This book was released on 1995-04-10 with total page 232 pages. Available in PDF, EPUB and Kindle. Book excerpt: Strategic Total Quality Management is a new way of looking at quality. It views quality from corporate performance and product quality. Corporate performance is measured by the response of the firm to the emerging changes in its business environment. Increasingly, issues concerning the environment, business ethics and integrity are important and do affect the competitiveness and survivability of the firm. Quality must, therefore, take a more systemic or holistic definition. Also, with the increasing focus on product quality and many companies targeting six sigma or zero defect, product quality alone will not be enough of a competitive weapon for any one firm. Strategic Total Quality Management is based on a measure of quality as the overall performance of the firm. The book discusses all aspects of quality management from a strategic total quality management perspective. It starts with an introduction of this new philosophy of quality, and presents guidelines for its implementation and strategic framework to guide the practice of strategic total quality management. The importance of environmental quality planning is discussed and a chapter is presented on the role of statistics in strategic total quality management. The book then discusses leadership and paradigm innovation and how they influence visionary management and quality practice. An examination of the works of Deming and Juran is synthesized in the context of strategic total quality management. The book will be useful to quality practitioners who need to know of alternative views of quality, students who are constantly challenged by the emerging quality management philosophies, and researchers who need to explore in depth some of these concepts of quality.
Download or read book Managing Quality written by David A. Garvin and published by Simon and Schuster. This book was released on 1988 with total page 344 pages. Available in PDF, EPUB and Kindle. Book excerpt: Case study research conducted in 1981 in nine US companies and seven Japanese companies.
Download or read book Total Quality Management written by Stephen George and published by John Wiley & Sons. This book was released on 1998-03-03 with total page 280 pages. Available in PDF, EPUB and Kindle. Book excerpt: To understand and profit from Total Quality Management, companies must pay particular attention to the first word in the phrase-total. The spectacular rewards enjoyed by top companies like 3M, FedEx, and Ben & Jerry's were earned through a total commitment to achieving superior quality and customer satisfaction across all company functions and processes. Total Quality Management, Second Edition gives you a completely up-to-date look at how 51 of the world's most successful companies put the total into TQM. Each of these companies, including 13 new additions and 23 Baldrige Award winners, is cited as a benchmark performer in a particular business function. Their examples help you set your sights on specific goals and learn a variety of ways to go about achieving each goal. Each chapter features the best practices of one manufacturing company, one service company, and one small business. Following the examples set by these overachievers, you'll discover how to: * Lead the transition from traditional management to management by quality * Identify customer needs and use that knowledge to drive the organization * Integrate strategic quality and business planning into a single strategic process * Communicate customer and company requirements throughout your organization * Recognize and reward employee efforts and promote improved quality * Establish uniform measurement systems and manage by fact, not fiction * Borrow shamelessly from industry leaders to encourage breakthrough thinking * Build strengths and eliminate weaknesses through an annual assessment process. Fully updated-the book that puts the total into. Total Quality Management. In this book, the former chairman of the Baldrige Award panel of judges teams up once again with a leading quality consultant to bring you a Baldrige-based TQM model that covers every aspect of your business. Built from the best practices of 51 companies (including 23 Baldrige Award winners) whose star performances have made them benchmark corporations, this book brings you: * Best practices and TQM applications from small businesses, huge corporations, and everything in between * TQM practices from retail stores, service companies, manufacturers, and more * Hundreds of real-world examples, tested processes, and innovative techniques * Proven ways to boost profits, inspire workers, and delight customers. Praise for the First Edition "Alive . . . vivid, entertaining, successful. . . . Even the most inexperienced can understand and implement TQM using this book."-Charles A. Aubrey Vice President, Juran Institute. "If you read only one book about quality management, read this one . . . the definitive management handbook of the decade."-Lynn A. Moline Former Executive Director, Minnesota Council for Quality. "A great book about a better way to run a company."-Bob G. Gower President and CEO, Lyondell Petrochemical Co. "Packed with strategies that can be implemented in any organization . . . must reading for those interested in proven quality strategies."-Ellen Gaucher Senior Associate Director, University of Michigan Medical Center "Get it. This book is jammed full of practical case studies from a management and profitability perspective."-C. Jackson Grayson Jr. Chairman, American Productivity and Quality Center. Supplemented with an updated list of resources and a contact list for all profiled companies, Total Quality Management, Second Edition shows you how to lead your organization straight to the cutting edge of quality and keep it there.
Download or read book Strategic Management written by Michael J. Stahl and published by Wiley. This book was released on 1997-06-04 with total page 320 pages. Available in PDF, EPUB and Kindle. Book excerpt: Strategic Management: Total Quality and Global Competition d is the first text that integrates strategic management with the themes of total quality managment and global competition. International competition is viewd as the force offering customer choices and therefore driving TQM. Suitable for all strategy courses, this book is designed for lecturers and students throughout the world who understand the persuasive impact of international competition on the practice of strategic management. Examples, cases, data and references about organizations in Europe, North and South America, Asia, Australia and Africa can be found throughout the book.
Download or read book Quality Management Principles and Policies in Higher Education written by Baporikar, Neeta and published by IGI Global. This book was released on 2019-08-02 with total page 379 pages. Available in PDF, EPUB and Kindle. Book excerpt: One of the key elements in determining the socio-economic significance of education is quality. Quality management plays an integral role in higher education by ensuring that quality benchmarks are being met, thereby attributing to its prestige, increased enrollment, and student success. Quality management policies must be successfully implemented for the institution to thrive. With quality management still in the growing stage, research is needed regarding the applications, challenges, and benefits of these policies within advanced academics. Quality Management Principles and Policies in Higher Education provides emerging research exploring the theoretical aspects of quality management policies and applications within the educational field. Featuring coverage on a broad range of topics such as faculty involvement, administration practices, and critical success factors, this book is ideally designed for educators, administrators, educational consultants, researchers, policymakers, stakeholders, deans, provosts, chancellors, academicians, and students seeking current research on successfully implementing quality management systems in teaching, learning, and administrative processes.
Download or read book Competitive Dominance written by Victor Tang and published by Van Nostrand Reinhold Company. This book was released on 1995 with total page 474 pages. Available in PDF, EPUB and Kindle. Book excerpt: "For starters, today's companies need superior strategic processes and streamlined quality practices. But these are not enough. Competitive Dominance: Beyond Strategic Advantage and Total Quality Management emphasizes the importance of implementing an integrated strategy and quality management system." "Authors Tang and Bauer are leading industry executives who have used strategy and quality to create organizational change, resulting in turnaround and competitive dominance in billion dollar businesses. In this book, they take you through the various stages of strategy and quality practices, explaining how to integrate and implement them." "Tang and Bauer also present 10 principles of competitive dominance that create integration and synchronization between all the stages of strategy and quality. Plus, they recommend an expanded set of tools and methodologies that complement conventional quality and strategy practices and facilitate the implementation of competitive dominance." "Also included is a list of management malpractices to avoid, outlining the 12 worst management practices from the authors' experiences with organizations of many different sizes and from a broad range of industries."--BOOK JACKET.Title Summary field provided by Blackwell North America, Inc. All Rights Reserved
Download or read book Strategic Quality Systems Management written by Jobaire Alam and published by GRIN Verlag. This book was released on 2018-03-06 with total page 20 pages. Available in PDF, EPUB and Kindle. Book excerpt: Research Paper (postgraduate) from the year 2013 in the subject Business economics - Business Management, Corporate Governance, grade: B, Prifysgol Cymru University of Wales, language: English, abstract: The purpose of strategic management is to drive the business organization efficiently and effectively towards its goals and objectives. Operations management is an important area of strategic management which guides the quality performance of a company. In this assignment McDonald’s, UK has been chosen as the case study for analyzing five different tasks. This task includes understanding the role of operations management, understanding the importance of managing quality, planning a strategic quality change in McDonald’s, UK, being able to implement a strategic quality change in McDonald’s, evaluating the outcomes of a strategic quality change.
Download or read book Quality Management Implementation in Higher Education Practices Models and Case Studies written by Sony, Michael and published by IGI Global. This book was released on 2019-08-02 with total page 483 pages. Available in PDF, EPUB and Kindle. Book excerpt: Although initially utilized in business and industrial environments, quality management systems can be adapted into higher education to assess and improve an institution’s standards. These strategies are now playing a vital role in educational areas such as teaching, learning, and institutional-level practices. However, quality management tools and models must be adapted to fit with the culture of higher education. Quality Management Implementation in Higher Education: Practices, Models, and Case Studies is a pivotal reference source that explores the challenges and solutions of designing quality management models in the current educational culture. Featuring research on topics such as Lean Six Sigma, distance education, and student supervision, this book is ideally designed for school board members, administrators, deans, policymakers, stakeholders, professors, graduate students, education professionals, and researchers seeking current research on the applications and success factors of quality management systems in various facets of higher education.
Download or read book Agile Strategy Management written by Soren Lyngso and published by CRC Press. This book was released on 2014-03-21 with total page 446 pages. Available in PDF, EPUB and Kindle. Book excerpt: Your strategic initiatives are constantly under fire due to the evolving nature of markets, technology, laws, and government. To ensure your strategy succeeds, it must remain flexible while confronting these shifting challenges. Agile Strategy Management: Techniques for Continuous Alignment and Improvement explains how to achieve this flexibility by building agility into the initiation, development, implementation, and governance of your strategic initiatives. The book details what it takes to initiate, develop, implement, and govern a healthy strategy that delivers the benefits expected by all stakeholders. It presents insights gained by the author’s organization over the last 25 years helping their clients achieve success with their strategic initiatives. Filled with real-world examples and case studies, it illustrates wide-ranging situations where the author’s company helped clients reach important business objectives. Readers can use the book to look up examples that describe the various ways to use agile methods and techniques for critical business functions, including: Scope definition of strategic initiatives Stakeholder identification Team building Project and program quality management Change management Procurement of resources Solution development, implementation, and quality management Strategy governance In this book, you will find guidelines that explain how to establish internal organizations for change and how to ensure these intermediate organizations stay motivated until final solution delivery. Presenting success stories as well as major blunders, the book can help you avoid many of the pitfalls that other organizations have experienced while governing their strategic initiatives.
Download or read book Strategic Continuous Process Improvement written by Gerhard J. Plenert and published by McGraw Hill Professional. This book was released on 2011-11-29 with total page 257 pages. Available in PDF, EPUB and Kindle. Book excerpt: Proven methods for achieving continuous process improvement Resolve "quality chaos" by creating a link between quality problems and their optimal solutions. With a focus on building an integrated quality environment, Strategic Continuous Process Improvement: Which Quality Tools to Use and When to Use Them begins by discussing the different types of continuous process improvement (CPI) systems available. This practical guide explains how to implement a strategic performance model and select and integrate appropriate metrics to achieve desired results. Tested techniques for executing an improvement process are included along with real-world examples. The book concludes with a plan to help you sustain an ongoing culture of continuous quality improvement in your organization. Find out how to: Identify CPI opportunities Evaluate various CPI options using comparative benchmarks Understand the characteristics of each quality option Map CPI characteristics against quality problems Select the appropriate tool to fit a specific quality problem Recognize the role of governance and performance reviews Cascade and communicate CPI throughout your organization Move the needle toward successful process optimization
Download or read book Senior Management and Quality written by Fin Rooney and published by Quality Press. This book was released on 2018-01-12 with total page 131 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Not just another quality tools book. I wish all senior managers would read this...Anyone who is interested in how quality is embedded in all aspects of business should get this book." Holly Hickman Director, Customer Quality, Constellium In this original and practical book, Fin Rooney strips back the myths surrounding quality. He goes back to original principles in deciding what quality means, and then proceeds to show how it can have a positive influence on all departments. He suggests that every department should have quality objectives in order to generate a quality culture. This book will change how you look at quality. You will see how you can use it to drive improvement, cost savings, and better profitability in your organization. It will look at using quality not just as a tool for making good products or delivering a good service, but as a strategic weapon in the marketplace. Full of helpful questions and thought-provoking ideas, Senior Management and Quality will ensure you have interesting conversations with senior managers and how they view quality. For senior managers, it gives a framework for devising a coordinated quality strategy, involving every department in quality, and showing how an embedded quality strategy can create virtuous circles of improvement. Among many features, this book: Explains how we can turn our quality departments and staff into a strategic, value-adding serviceGives a neater definition of quality that can be applied to any department in any organizationShows the relationships between quality and suppliers, customers, and internal departmentsAddresses the issues that can arise with the department that is the most important one in determining product quality: R & DReassesses our view of company and quality objectivesReviews the role of quality personnel, and how we can use them as internal consultantsInvestigates how quality can influence training and change managementTakes a fresh look at objectives and metrics, and the problems and contradictions with some of the common ones in useLooks at some of the deficiencies with Six Sigma With over 30 years in quality, Fin Rooney has put together the results of that experience in the real business world and come up with a practical approach to using quality as a way to improve your organizations performance in all areas.
Download or read book Hoshin Kanri written by David Hutchins and published by CRC Press. This book was released on 2016-07-22 with total page 401 pages. Available in PDF, EPUB and Kindle. Book excerpt: The results of the quality revolution have been mixed. Global competition has elevated the most successful companies, in terms of providing goods and services, but even then initiatives such as total quality, business process re-engineering and Six Sigma have been heralded as the solution, only to have been replaced with the next 'big thing' when it came along. Hoshin Kanri is not the next big thing in quality, it is a strategic approach to continuous improvement that provides a context for all of the individual elements such as Six Sigma or Lean Manufacturing. David Hutchins' Hoshin Kanri shows you how to develop a dynamic vision for continuous improvement; to implement effective policies to support it; to link key performance indicators to Six Sigma, Lean Manufacturing and Kaizen and to sustain a strategy-led programme for improving business performance.
Download or read book Total Quality written by James Robert Evans and published by South Western Educational Publishing. This book was released on 2003 with total page 428 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book has three objectives for managers and business professionals: to familiarize managers with the basic principles of total quality management; to show how these principles are used in a variety of organizations; and to illustrate the relationship between TQM principles and the theories studied in management practice.
Download or read book Strategic Performance Management written by Marek Jabłoński and published by . This book was released on 2017 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: The management of modern companies requires full focus on planning activities and reaching expected goals, and in particular on monitoring achievements at the levels of strategy, the business model and management style. Company efficiency and effectiveness, as the key determinants of success, need systemic solutions that will help the company succeed and survive in a specific timeframe. Strategic Performance Management is becoming increasingly popular as a result. It not only monitors specific groups of indicators which is important, but also details a strategic approach to performance evaluation, which forces managers to consider all actions from the point of view of strategy implementation. Company strategy supported by business model attributes should be conducive to the growth of company value, not only in the context of the expectations of shareholders, but also other stakeholder groups. A strategic approach to the management of company high performance integrates company strategy, the business model and management style into a coherent system that is monitored in the context of the impact of this approach on the success of companies in challenging and uncertain business conditions. Taking the above conditions into account, a scientific monograph has been prepared, combining the experience of many scientific centers from many countries in the world, dealing with the subject of Strategic Performance Management: New Concepts and Contemporary Trends. The selection of this subject is no coincidence, as nowadays both management theoreticians and practitioners are looking for such systemic solutions in the area of company performance which ensure its survival and expected growth and development in particular. The monograph contains the following chapters, which aim to show the interdisciplinary character and importance of the issue of strategic performance management, compared to new management concepts and many individual approaches to this management problem. The monograph contains 27 chapters which deal with the issue of strategic performance management in various aspects, which proves the interdisciplinary nature of this management concept. The achievement of this monograph is that it shows how widely the issue of strategic performance management can be examined and in what areas it may be relevant. The editor and authors hope that the theoretical and practical aspects presented will be of interest to the readers and will be an inspiration for the development of this subject not only at the scientific level, but also for practical implementation at the company level. The book should help academics develop the issue of strategic performance management; in regards to business consultants, it can be used as a source of inspiration for practical implementations and it shows managers good practices in this area.
Download or read book Quality Management written by David L. Goetsch and published by Prentice Hall. This book was released on 2006 with total page 814 pages. Available in PDF, EPUB and Kindle. Book excerpt: An instructor's manual and a set of PowerPoint transparencies are available to supplement the text.
