Download or read book Strategic Leadership Style and Commitment to Service Quality on Services Innovation in Local Enterprise Water Services written by Nur Afifah and published by . This book was released on 2018 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Objective - This study explores and examines the theoretical framework regarding the influence of strategic leadership styles that include transformational leadership style and transactional leadership styles as well as their influence on commitment to service quality and how leadership style influences service innovation in local enterprise water services. Methodology/Technique - The number of respondents in this study were 120 employees who were selected using a purposive sampling method and were represented by each section relating to the task of serving customers. Structural Equation Modeling (SEM) is used to analyze the research data. Findings - The results show that transformational leadership style has an influence on commitment to services quality and service innovation. Novelty - Likewise, the transactional leadership style affects commitment to services quality, but it does not affect service innovation. Type of Paper: Empirical.
Download or read book CIM Coursebook 06 07 Strategic Marketing in practice written by Ashok Ranchhod and published by Routledge. This book was released on 2007-07-11 with total page 382 pages. Available in PDF, EPUB and Kindle. Book excerpt: Elsevier/Butterworth-Heinemann's 2006-07 CIM Coursebook series offers you the complete package for exam success. Fully reviewed by CIM and updated by the examiner, the coursebook offers everything you need to keep you on course
Download or read book CIM Coursebook 05 06 Strategic Marketing in Practice written by Ashok Ranchhod and published by Routledge. This book was released on 2012-09-10 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: Elsevier/Butterworth-Heinemann’s 2005-2006 CIM Coursebook series offers you the complete package for exam success. Comprising fully updated Coursebook texts that are revised annually, and free online access to the MarketingOnline learning interface, it offers everything you need to study for your CIM qualification. Carefully structured to link directly to the CIM syllabus, this Coursebook is user-friendly, interactive and relevant, ensuring it is the definitive companion to this year’s CIM marketing course. Each Coursebook is accompanied by access to MARKETINGONLINE (www.marketingonline.co.uk), a unique online learning resource designed specifically for CIM students, where you can: Annotate, customise and create personally tailored notes using the electronic version of the Coursebook Receive regular tutorials on key topics from Marketing Knowledge Search the Coursebook online for easy access to definitions and key concepts Access the glossary for a comprehensive list of marketing terms and their meanings
Download or read book Strategic Marketing in Practice written by Ashok Ranchhod and published by Routledge. This book was released on 2006 with total page 383 pages. Available in PDF, EPUB and Kindle. Book excerpt: Carefully structured to link information directly to the CIM syllabus, each coursebook text is crammed with a range of cases, questions, activities, definitions and study tips to support and test your understanding of the theory.
Download or read book Trust and Confidence in Government and Public Services written by Sue Llewellyn and published by Routledge. This book was released on 2013-10-28 with total page 276 pages. Available in PDF, EPUB and Kindle. Book excerpt: Trust and confidence are topical issues. Pundits claim that citizens trust governments and public services increasingly less - identifying a powerful new erosion of confidence that, in the US, goes back at least to Watergate in the 1970s. Recently, media exposure in the UK about MP expenses has been extensive, and a court case ruled in favor of publishing expense claims and against exempting MPs from the scrutiny which all citizens are subject to under ‘freedom of information.’ As a result, revelations about everything from property speculation to bespoke duck pond houses have fueled public outcry, and survey evidence shows that citizens increasingly distrust the government with public resources. This book gathers together arguments and evidence to answers questions such as: What is trust? Can trust be boosted through regulation? What role does leadership play in rebuilding trust? How does trust and confidence affect public services? The chapters in this collection explore these questions across several countries and different sectors of public service provision: health, education, social services, the police, and the third sector. The contributions offer empirical evidence about how the issues of trust and confidence differ across countries and sectors, and develop ideas about how trust and confidence in government and public services may adjust in the information age.
Download or read book Intellectual Capital Strategy Management for Knowledge Based Organizations written by Ordóñez de Pablos, Patricia and published by IGI Global. This book was released on 2013-03-31 with total page 307 pages. Available in PDF, EPUB and Kindle. Book excerpt: With the proper management, knowledge-based resources (human capital, relational capital, structural capital) aim to contribute to the creation of a competitive advantage not only for companies and institutions, but also for nations and economic regions. Intellectual Capital Strategy Management for Knowledge-Based Organizations brings together new perspectives on the knowledge-based view of strategy management as it considers the role of companies, organizations, and nations in the storage and measurement of their knowledge. This book is useful for industry leaders, practitioners, academics and scholars interested in emerging aspects of knowledge management and industry services.
Download or read book Customer Experience Management for Water Utilities written by Peter Prevos and published by . This book was released on 2017-10-15 with total page 220 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer Experience Management for Water Utilities presents a practical framework for water utilities to become more focussed on their customers. This framework is founded on Service-Dominant Logic, a contemporary theory of marketing that explains value creation as a process of co-creation between the customer and the service provider.Standard models for marketing do not apply to monopolistic water utilities without modification. The first two chapters develop a marketing mix tailored to water utilities to assist them with providing customer-centric services. The water utility marketing mix includes the value proposition, internal marketing, service quality and customer relationships. he book discusses the four dimensions of the marketing mix. Chapter three presents a template for developing value propositions to assist water utilities in positioning their service. This model is based on the needs and wants of individual customer segments and the type of service. Chapter four discusses internal marketing, activities designed to improve the way utilities add value for customers. This chapter also analyses potential tensions between engineering and science-oriented employees and proposes methods to resolve these tensions. The final chapters describe customer relationships from both a theoretical and practical perspective. The customer experience is a complex phenomenon that is difficult to quantify. The book provides a method to measure the experience of the customer, based on service quality theory and psychometric statistics.Customer Experience Management for Water Utilities is one of the first books that discusses urban water supply from a marketing perspective. This perspective provides a unique insight into an industry which is often dominated by technological concerns. This book is a valuable resource for Water Utility Managers and Regulators, as well as for Marketing Consultants seeking to assist water utilities to become more customer focussed.
Download or read book Strategic Considerations Towards Ensuring Appropriate Delivery Mechanisms and Sustainable Water Services Delivery written by South Africa. Department of Water Affairs and Forestry. Chief Directorate : Water Services and published by . This book was released on 2000 with total page 52 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Beitr ge Zur 15 Internationalen Konferenz Zu Stadtplanung Regionalentwicklung und Informationsgesellschaft written by Manfred Schrenk and published by Lulu.com. This book was released on 2010 with total page 693 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Local growth written by Great Britain. Department for Business, Innovation and Skills and published by The Stationery Office. This book was released on 2010-10-28 with total page 110 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is a white paper on local economic growth, moving power away from central government to local communities, citizens and independent providers. The Government aims to create a fairer and more balanced economy, one that is not so dependent on a narrow range of economic sectors, is driven by private sector growth and has new business opportunities that are more evenly balanced across the country and between industries.This paper sets out how the Government will put businesses and local communities in charge of their own futures, give greater incentives for local growth and change the way central government supports and maintains growth. There will be investment in a 1.4 billion pound Regional Growth Fund over the next three years which will help areas that depend too heavily on the public sector for jobs, helping create more sustainable private sector employment. This Fund has been designed to reflect the views put to the consultation that took place over the summer. The changes in the paper are part of the Government's new approach of decentralisation, creating local enterprise partnerships bringing together business and civic leaders to set the strategy and take the decisions that will allow their area to prosper. Looking at reforming the planning system will also be part of this making it easier for local areas to benefit from the proceeds of development. And the creation of more directly elected mayors will foster growth by giving more power to local areas so decision making will be more accountable and responsive to local economic conditions.
Download or read book Water Encyclopedia Water Quality and Resource Development written by Jay H. Lehr and published by Wiley-Interscience. This book was released on 2005-06 with total page 744 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume deals with the big picture of regional water supplies, how they become contaminated, how they can be protected and how they can best serve the surrounding populations and industries. Significant focus is placed upon the natural chemistry of available water supplies and its biological impacts. Case studies from regions around the world offer an excellent picture of the world's water resources.
Download or read book CCDI Architecture written by China Construction Design International and published by Images Publishing. This book was released on 2008 with total page 264 pages. Available in PDF, EPUB and Kindle. Book excerpt: A comprehensive monograph of this practice, ranked the fastest-growing firm in China.
Download or read book Bulletin of the Atomic Scientists written by and published by . This book was released on 1972-10 with total page 64 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Bulletin of the Atomic Scientists is the premier public resource on scientific and technological developments that impact global security. Founded by Manhattan Project Scientists, the Bulletin's iconic "Doomsday Clock" stimulates solutions for a safer world.
Download or read book Black Enterprise written by and published by . This book was released on 2000-06 with total page 368 pages. Available in PDF, EPUB and Kindle. Book excerpt: BLACK ENTERPRISE is the ultimate source for wealth creation for African American professionals, entrepreneurs and corporate executives. Every month, BLACK ENTERPRISE delivers timely, useful information on careers, small business and personal finance.
Download or read book Knowledge Review written by and published by . This book was released on 2001 with total page 212 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Popular Science written by and published by . This book was released on 2004-12 with total page 182 pages. Available in PDF, EPUB and Kindle. Book excerpt: Popular Science gives our readers the information and tools to improve their technology and their world. The core belief that Popular Science and our readers share: The future is going to be better, and science and technology are the driving forces that will help make it better.
Download or read book The Spanish Model for Smart Tourism Destination Management written by Lidia Andrades and published by Springer Nature. This book was released on with total page 321 pages. Available in PDF, EPUB and Kindle. Book excerpt:
