Download or read book Evaluating Networked Information Services written by Charles R. McClure and published by Information Today, Inc.. This book was released on 2001 with total page 376 pages. Available in PDF, EPUB and Kindle. Book excerpt: Contains thirteen essays in which attendees at the American Society for Information Science's May 1999 mid-year meeting present a number of perspectives on evaluating networked information services and resources.

Download or read book Statistics and Performance Measures for Public Library Networked Services written by John Carlo Bertot and published by . This book was released on 2001 with total page 103 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Measuring Library Performance written by Peter Brophy and published by Facet Publishing. This book was released on 2006 with total page 267 pages. Available in PDF, EPUB and Kindle. Book excerpt: Measuring the performance of a library's services is one of the most crucial parts of providing a good service. This important book is the first to provide an accessible account of current thinking on the evaluation of library services, both traditional and - importantly - electronic library services. Illustrated throughout with a range of international examples across different types of libraries, this book will become the standard work on performance measurement. The book is structured to focus first of all on the intended user of the services (outcome and impact perspectives), then to look at the management of the service (output and process issues), then at evaluating the building blocks of services (input issues) and finally to draw together these strands by examining some of the broader frameworks for evaluation which have emerged. The book ends with an extensive Appendix with a description of key methodologies and suitable references. Each chapter includes suggestions for further reading as well as key references. The key areas addressed include: user satisfaction impact on users economic impact inputs evaluating processes counting the outputs acquiring content staff evaluating infrastructure benchmarking and balanced scorecard standards based approaches. Readership: The emphasis on principles and techniques in the book means that it is perfect reading for busy practitioners but it is also eminently suitable for students and researchers trying to get to grips with this tricky area.

Download or read book Challenges of Information Technology Management in the 21st Century written by Information Resources Management Association. International Conference and published by IGI Global. This book was released on 2000 with total page 1244 pages. Available in PDF, EPUB and Kindle. Book excerpt: As the 21st century begins, we are faced with opportunities and challenges of available technology as well as pressured to create strategic and tactical plans for future technology. Worldwide, IT professionals are sharing and trading concepts and ideas for effective IT management, and this co-operation is what leads to solid IT management practices. This volume is a collection of papers that present IT management perspectives from professionals around the world. The papers seek to offer new ideas, refine old ones, and pose interesting scenarios to help the reader develop company-sensitive management strategies.

Download or read book The 1996 National Survey of Public Libraries and the Internet written by John Carlo Bertot and published by Washington : National Commission on Libraries and Information Science. This book was released on 1996 with total page 84 pages. Available in PDF, EPUB and Kindle. Book excerpt: This 1996 National Commission on Libraries and Information Science (NCLIS) survey gathered data from a national sample of public libraries concerning the current level of public library involvement with the Internet. The purpose of this study was to: (1) provide policymakers, researchers, and library professionals with longitudinal data that measured changes in public library Internet involvement since the first survey in 1994; (2) identify costs for public library Internet services; and (3) identify issues and inform the policy debate concerning public library roles in the electronic networked environment. This final report is divided into three sections: Introduction; Study Results; and Progress and Issues. The introduction discusses the Telecommunications Act of 1996 and the Library Services and Construction Act/Library Services and Technology Act; intellectual property and the National Information Infrastructure; and an electronic federal depository library program. The second section discusses study methodology; public library demographics; accessing the Internet; the current state of public library Internet connectivity; Internet uses and public access services; and benefits to connecting to the Internet. The third section focuses on disparities; connectivity versus services; the goal of universal service; quality of network services; the life cycle of public library Internet development; and preparation for the next survey. Appendices include the survey instrument, survey alert, and cover letter, and information about the authors. (Contains 27 references, and 45 figures that present survey data.) (Author/AEF)

Download or read book Planning and Evaluating Library Networked Services and Resources written by John Carlo Bertot and published by Libraries Unlimited. This book was released on 2004-12-30 with total page 380 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book describes techniques for evaluating services provided through library networks, including collection development, group purchases, and reference services. Providing guides for developing evaluation instruments, testing them and applying them, it is comprehensive in its treatment of evaluating network services. Featuring contributions from some of the leaders in the area of e-metrics (Oliver Pesh, Ebsco; Judith Hiott, Houston Public; Jeff Shim, ARL e-metrics; and Chuck McClure) this book is an integrated, updated knowledge base of events in this area since 1998. It also provides a great deal of experiential knowledge concerning what libraries should do, plan for, and use in e-metrics.

Download or read book International Encyclopedia of Information and Library Science written by John Feather and published by Routledge. This book was released on 2003-09-02 with total page 721 pages. Available in PDF, EPUB and Kindle. Book excerpt: This eagerly awaited new edition, has been fully revised and updated to take full account of the many and radical changes which have taken place since the Encyclopedia was originally conceived.

Download or read book Measuring the Performance of Public Libraries written by Nick Moore and published by . This book was released on 1989 with total page 108 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Evaluating the Twenty First Century Library written by Donald L. DeWitt and published by Routledge. This book was released on 2013-10-31 with total page 122 pages. Available in PDF, EPUB and Kindle. Book excerpt: Explore the ARL’s initiatives for identifying, formulating, and testing new criteria for evaluating academic libraries in the digital age! The proliferation of electronic information resources in the past decade has changed the ways in which research libraries evaluate their service and holdings. This collection of articles (thirteen of which previously appeared in ARL’s bimonthly newsletter/report on research issues and actions) examines new measures for library evaluation that are being developed by the Association of Research Libraries. It presents an overview of how the Association of Research Libraries’ “new measures” initiative developed, plus insightful reports on the details of the SERVQUAL, LibQUAL+, and E-metrics projects. Handy flow charts and tables make the information easily accessible and understandable. From the editor: “The profound changes in library management and collection development brought about by digital technology in the closing decade of the twentieth century have changed the way we think about libraries. If we were to ask librarians who have been in the profession for more than a decade how they evaluated a library, we probably would hear statistics about the number of volumes held and added annually, the number of serial subscriptions, how much money a library has to spend, and how many professionals are on staff. These are the traditional criteria by which libraries have been judged throughout much of the twentieth century. Newer librarians, however, especially those who entered the profession in the late 1980s and 1990s, use a different yardstick and frequently recite different statistics that include terms such as user satisfaction, spending on electronic resources and services, document delivery services, numbers of databases and electronic journals available, and services provided to distance learners.” In Evaluating the Twenty-First Century Library, you’ll find valuable information on: current performance measures for academic libraries the continuing search for accurate new performance measures the uses of learning outcomes assessment SERVQUAL, LibQUAL+, and the ARL LibQUAL+ Pilot Project the results of the 2000 Symposium on Measuring Library Service Quality the uses of E-metrics in assessing the academic networked environment and accurately measuring use, users, services, resources, and other factors an insightful discussion of the rise in spending on electronic information by research libraries

Download or read book Building a Virtual Library written by Ardis Hanson and published by IGI Global. This book was released on 2003-01-01 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: The organization, functioning, and the role of libraries in university communities continue to change dramatically. While academic research libraries continue to acquire information, organize it, make it available, and preserve it, the critical issues for their management teams in the twenty-first century are to formulate a clear mission and role for their library, particularly as libraries transition to meet the new information needs of their university constituents. Building a Virtual Library addresses these issues by providing insight into the current changes and developments within the area of library science.

Download or read book Measuring Quality written by Roswitha Poll and published by Walter de Gruyter. This book was released on 2008-11-03 with total page 272 pages. Available in PDF, EPUB and Kindle. Book excerpt: The first edition of this handbook appeared in 1996 and dealt with academic libraries. It gained wide acceptance and was translated into five other languages. After ten years the new edition widens the perspective to public libraries and adds indicators for electronic services and cost-effectiveness. The handbook has been considerably enlarged, from 17 to 40 indicators. It gives practical help by showing examples of possible results for each indicator. The handbook is intended as practical instrument for the evaluation of library services. Although it aims specifically at academic and public libraries, most indicators will also apply to all other types of libraries.

Download or read book The Evaluation of Worldwide Digital Reference Services in Libraries written by Jia Liu and published by Elsevier. This book was released on 2007-06-30 with total page 191 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book outlines and evaluates the digital reference services in libraries worldwide. The work is based on an international collaborative project between two groups from German and Chinese institutions, during which digital reference services provided by nearly 200 libraries all over the world were evaluated. The book also examines the reasons for the resulting differences; it also contains more generic proposals and perspectives on digital reference services. - An international, evaluative approach is taken - Includes unique information - which has never before being gathered and evaluated - Includes a brief introduction to the basic knowledge and development in the field of digital reference service in the library

Download or read book The Public Library Service written by International Federation of Library Associations and Institutions. Section of Public Libraries and published by NBD Biblion Publishers. This book was released on 2001 with total page 178 pages. Available in PDF, EPUB and Kindle. Book excerpt: The International Federation of Library Associations and Institutions (IFLA) is the leading international body representing the interests of library and information services and their users. It is the global voice of the information profession. The series IFLA Publications deals with many of the means through which libraries, information centres, and information professionals worldwide can formulate their goals, exert their influence as a group, protect their interests, and find solutions to global problems.

Download or read book Five Steps of Outcome Based Planning and Evaluation for Public Libraries written by Melissa Gross and published by American Library Association. This book was released on 2016-01-13 with total page 131 pages. Available in PDF, EPUB and Kindle. Book excerpt: Featuring plentiful examples of how to proceed through each phase of the OBPE model, this book boils down planning and evaluation into an approachable, easy to understand process for public librarians, library managers, and grant writers.

Download or read book Usage and Usability Assessment written by Denise Troll Covey and published by Digital Library Federation. This book was released on 2002 with total page 102 pages. Available in PDF, EPUB and Kindle. Book excerpt: This report offers a survey of the methods that are being deployed at leading digital libraries to assess the use and usability of their online collections and services. Focusing on 24 Digital Library Federation member libraries, the study's author, Distinguished DLF Fellow Denise Troll Covey, conducted numerous interviews with library professionals who are engaged in assessment. The report describes the application, strengths, and weaknesses of assessment techniques that include surveys, focus groups, user protocols, and transaction log analysis. Covey's work is also an essential methodological guidebook. For each method that she covers, she is careful to supply a definition, explain why and how libraries use the method, what they do with the results, and what problems they encounter. The report includes an extensive bibliography on more detailed methodological information, and descriptions of assessment instruments that have proved particularly effective.

Download or read book Library Performance and Service Competition written by Larry Nash White and published by Elsevier. This book was released on 2014-01-23 with total page 153 pages. Available in PDF, EPUB and Kindle. Book excerpt: A practice-driven and proven resource for library administrators of all types of libraries. The work describes how the library can identify the service environment factors impacting customers; strategic needs; identify library competitors; strategic abilities and service environment impacts; and use the combined results to develop proactive competitive responses that drive the service environment instead of reacting to the service environment. These strategic competitive responses would allow the library to increase the value of its service impact and effectiveness while increasing customer appreciation and the libraries advantage in the competitive service environment. - Written by a highly knowledgeable practitioner from the library field - Experience of the author (library and for-profit management experience) provides a hybrid/blended view of library competition and management responses from both the library and for-profit management worlds - Written to applicable to all types of libraries

Download or read book The New Dynamics and Economics of Cooperative Collection Development written by Edward Shreeves and published by Routledge. This book was released on 2018-10-24 with total page 276 pages. Available in PDF, EPUB and Kindle. Book excerpt: Leading collection development experts share their experience and expertise! This book examines emerging and prospective models for cooperation in providing information resources. With case examples and cutting-edge perspectives, The New Dynamics and Economics of Cooperative Collection Development will enhance your understanding of collection development theory and provide you with insight into the issues facing information science professionals who seek cooperative solutions to collection development challenges. The contributors—some of the best thinkers and practitioners in the field today—discuss current projects and programs that show how cooperative work can effectively (and productively) take place. With The New Dynamics and Economics of Cooperative Collection Development you’ll explore: the state of international collection development in North America the agreements and contracts that underpin cooperative agreements cooperation, competition, collection management, and knowledge management the evolution of the Association for Research Libraries Global Resources Program the funding issues that underlie a multi-campus shared digital collection—how to determine costs and user preferences, campus perspectives on the collaborative environment, and the co-investment models used to fund shared collections and cover the expenses of university-wide participation the birth of the Text Creation Partnership for Early English Books Online (EEBO) a new cooperative model for the dissemination of information about rural sociology a bibliometric study of OCLC’s WorldCat—and the problems it uncovers a successful collaboration between OhioLINK libraries and YBP Library Services that expanded the monographic resources available in Ohio The New Dynamics and Economics of Cooperative Collection Development will bring you up to date on cooperative collection development—evaluation, risk management, economics, and more; the digitization of scientific literature; knowledge management; new developments in scholarly publishing; the ins and outs of digital collections; collection analysis; emerging possibilities for library consortia; and current issues related to international publications and international cooperation. Strengthen your hold on the leading edge of the field. Make this important book a part of your professional collection today!