Download or read book Be My Guest Teacher s Book written by Francis O'Hara and published by Cambridge University Press. This book was released on 2002-09-26 with total page 66 pages. Available in PDF, EPUB and Kindle. Book excerpt: This fifteen-unit course deals with the many situations in which hotel employees meet guests, including reception, restaurant and bar work, answering the phone, giving directions, dealing with guests' problems, writing short e-mails and letters, suggesting places to visit and explaining how things work. A Student's Book and Audio CD are also available.

Download or read book Professional English for Hotel Employees written by Gajanan Shirke and published by Notion Press and shroff publishiners . This book was released on with total page 88 pages. Available in PDF, EPUB and Kindle. Book excerpt: Communication is the core elements of hospitality industry. Understanding of performance expectations are keys to the achievement of tourist satisfaction. Good oral and written communication skills are the most important skills to hospitality practitioners at different position levels. Good English communication during the study will add value to students' education. In the tourism industry supply and demand side must communicate perfectly in order to ensure quality and needed performance standards. Both practicing oral communication and written communication are rated high. Tourism and Hotel education program is a part of the wide tourism industries. Tourism is a creative industry which develop and sell products based on creative labor. Based on the reason above, the students of Tourism and Hotel Industry need an effective way and teaching media to help them achieve their career in Tourism and Hotel Industry.

Download or read book Heads in Beds written by Jacob Tomsky and published by Anchor. This book was released on 2013-07-30 with total page 322 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the tradition of Kitchen Confidential and Waiter Rant, a rollicking, eye-opening, fantastically indiscreet memoir of a life spent (and misspent) in the hotel industry. “Highly amusing."—New York Times Jacob Tomsky never intended to go into the hotel business. As a new college graduate, armed only with a philosophy degree and a singular lack of career direction, he became a valet parker for a large luxury hotel in New Orleans. Yet, rising fast through the ranks, he ended up working in “hospitality” for more than a decade, doing everything from supervising the housekeeping department to manning the front desk at an upscale Manhattan hotel. He’s checked you in, checked you out, separated your white panties from the white bed sheets, parked your car, tasted your room-service meals, cleaned your toilet, denied you a late checkout, given you a wake-up call, eaten M&Ms out of your minibar, laughed at your jokes, and taken your money. In Heads in Beds he pulls back the curtain to expose the crazy and compelling reality of a multi-billion-dollar industry we think we know. Heads in Beds is a funny, authentic, and irreverent chronicle of the highs and lows of hotel life, told by a keenly observant insider who’s seen it all. Prepare to be amused, shocked, and amazed as he spills the unwritten code of the bellhops, the antics that go on in the valet parking garage, the housekeeping department’s dirty little secrets—not to mention the shameless activities of the guests, who are rarely on their best behavior. Prepare to be moved, too, by his candor about what it’s like to toil in a highly demanding service industry at the luxury level, where people expect to get what they pay for (and often a whole lot more). Employees are poorly paid and frequently abused by coworkers and guests alike, and maintaining a semblance of sanity is a daily challenge. Along his journey Tomsky also reveals the secrets of the industry, offering easy ways to get what you need from your hotel without any hassle. This book (and a timely proffered twenty-dollar bill) will help you score late checkouts and upgrades, get free stuff galore, and make that pay-per-view charge magically disappear. Thanks to him you’ll know how to get the very best service from any business that makes its money from putting heads in beds. Or, at the very least, you will keep the bellmen from taking your luggage into the camera-free back office and bashing it against the wall repeatedly.

Download or read book Be Our Guest written by Donald Adamson and published by Macmillan College. This book was released on 1992-01-01 with total page 144 pages. Available in PDF, EPUB and Kindle. Book excerpt: A 12-unit course in basic English for trainee employees in the hotel business. It focuses on the types of conversations which typically occur between hotel employees and hotel guests. The course is designed for students with a slight knowledge of English. A cassette is available.

Download or read book High Season written by Michael Duckworth and published by Oxford University Press, USA. This book was released on 1994 with total page 80 pages. Available in PDF, EPUB and Kindle. Book excerpt: A course which develops all-round competence in English.

Download or read book Hotel and Hospitality English written by Mike Seymour and published by Collins. This book was released on 2012 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: 24 compact units cover a wide range of practical scenarios, such as meeting and greeting guests, taking orders at breakfast and at the bar, handling guest complaints and dealing with guest requests. 4-page unit includes an easy-to-follow photo story that deals with the topic of the unit and introduces key functional language.

Download or read book International Dictionary of Hospitality Management written by Abraham Pizam and published by Routledge. This book was released on 2010-05-14 with total page 332 pages. Available in PDF, EPUB and Kindle. Book excerpt: The International Dictionary of Hospitality Management is the must have companion for all those working or studying in the field of hospitality management. With over 728 entries, it covers everything you need to know, from a concise definition of back office systems, to management accounting and yield management. It covers all of the relevant issues in the field of hospitality management from both a sectoral level: * Lodging * Restaurants and Food service * Time-share * Clubs * Events As well as a functional one: * Accounting and Finance * Marketing * Strategic Management * Human Resources * Information Technology * Facilities Management An abridged version of the successful International Encyclopedia of Hospitality Management, its user friendly layout provides readers with quick and concise answers across this diverse area of industry.

Download or read book First Class written by and published by OXFORD University Press. This book was released on 1991 with total page 111 pages. Available in PDF, EPUB and Kindle. Book excerpt: Essential language practice for tourist industry professionals.

Download or read book Hotel and Resort English written by J.G. Heard and published by James Heard. This book was released on 2014-04-15 with total page 112 pages. Available in PDF, EPUB and Kindle. Book excerpt: The book contains easy to use, ready-made lesson plans specifically geared towards the hotel industry. Each section covers a specific function that hotel staff are likely to encounter on a daily basis. The functions include greeting and introductions, guest’s requests, guest’s problems or complaints and much more. Each section contains common expressions used for the various functions, dialogues demonstrating the use of that language, practice activities (role play situations, discussion topics and games) and work sheets that allow students to practice using the language.

Download or read book The Heart of Hospitality written by Micah Solomon and published by SelectBooks, Inc.. This book was released on 2016-10-11 with total page 191 pages. Available in PDF, EPUB and Kindle. Book excerpt: Success in today’s rapidly changing hospitality industry depends on understanding the desires of guests of all ages, from seniors and boomers to the newly dominant millennial generation of travelers. Help has arrived with a compulsively-readable new standard, The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets by Micah Solomon, with a foreword by The Ritz-Carlton Hotel Company’s president and COO Herve Humler. This up-to-the-minute resource delivers the closely guarded customer experience secrets and on-trend customer service insights of today’s top hoteliers, restaurateurs, and masters of hospitality management including: Four Seasons Chairman Isadore Sharp: How to build an unsinkable company culture Union Square Hospitality Group CEO Danny Meyer: His secrets of hiring, onboarding, training, and more Tom Colicchio (Craft Restaurants, Top Chef): How to create a customer-centric customer experience in a chef-centric restaurant Virgin Hotels CEO Raul Leal: How Virgin Hotels created its innovative, future-friendly hospitality approach Ritz-Carlton President and COO Herve Humler: How to engage today’s new breed of luxury travelers Double-five-star chef and hotelier Patrick O’Connell (The Inn at Little Washington) shares the secrets of creating hospitality connections Designer David Rockwell on the secrets of building millennial-friendly restaurants and hotel spaces (W, Nobu, Andaz) that resonate with today’s travelers Restaurateur Traci Des Jardins on building a “narcissism-free” hospitality culture Legendary chef Eric Ripert’s principles of creating a great guest experiences, simultaneously within a single dining room. The Heart of Hospitality is a hospitality management resource like no other, put together by leading customer service expert Micah Solomon. Filled with exclusive, first-hand stories and wisdom from the top professionals in the industry, The Heart of Hospitality is an essential hospitality industry resource. As Ritz-Carlton President and COO Herve Humler says in his foreword to the book, “If you want to create and sustain a level of service so memorable that it becomes an unbeatable competitive advantage, you’ll find the secrets here.”

Download or read book English Language Teaching written by Meenakshi Raman and published by Atlantic Publishers & Dist. This book was released on 2004 with total page 246 pages. Available in PDF, EPUB and Kindle. Book excerpt: Nvention Of New Classroom Practices And Innovative Approaches To Designing Language Programmes And Materials Reflect A Commitment To Finding More Efficient And More Effective Ways Of Teaching Languages. The Classroom Teacher Has A Wider Variety Of Methodological Options To Choose From Than Ever Before. They Can Choose Methods And Materials According To The Needs Of The Learners, The Preferences Of Teachers And The Constrains Of Their Institution Or Educational Setting.Though Technology Can Play A Dominant Role In English Language Teaching (Elt) In The Contemporary Society, The Need For Developing The Four Basic Language Skills In Elt Classrooms Still Prevails. The Perspicacious Papers Presented In This Volume Provide An Insight Into The Deeper Understanding Of The Various Issues Involved In Teaching English At The University Level. These Papers Cover A Broad Spectrum Of Topics Under Elt Ranging From Theoretical Aspects Such As Form And Function In Language Learning To The Most Useful Practical Aspects Such As Communicative Language Teaching In A Multimedia Language Laboratory.Both The Teachers And The Researchers May Find This Volume On Elt Extremely Useful In Identifying, Appreciating And Comprehending The Nuances Of English Language Teaching.

Download or read book Sign Language Ideologies in Practice written by Annelies Kusters and published by Walter de Gruyter GmbH & Co KG. This book was released on 2020-08-10 with total page 259 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book focuses on how sign language ideologies influence, manifest in, and are challenged by communicative practices. Sign languages are minority languages using the visual-gestural and tactile modalities, whose affordances are very different from those of spoken languages using the auditory-oral modality.

Download or read book Library of Congress Subject Headings written by Library of Congress and published by . This book was released on 2013 with total page 1708 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Library of Congress Subject Headings written by Library of Congress. Cataloging Policy and Support Office and published by . This book was released on 2009 with total page 1688 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book English in Job Contexts and Business Plan English For Specific Purpose written by Dr. Syarifuddin Achmad, M.Pd. and published by Zahir Publishing. This book was released on with total page 112 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book has been developed in order to serve as a reference for English language learning, such as English for Foreign Language (EFL), context-based English for Specific Purposes (ESP), and Business Plans. The characteristics of the content of this book refer to the English ESP, as formulated in the title of this book. Therefore, the content coverage of this book has been developed with several Sub-materials. Namely: First is successively developed to describe the scope of the matter, the nature of ESP; the generic approach used in ESP learning, as well as how to conduct evaluation and assessment regarding ESP learning material and content. Second, this book presents a discussion of the history of perspective ESP learning for advanced and advanced English learners, followed by the presentation of balances of theory and research in ESP contexts. Strategy to identify trendy material in Learning English based on Business Contexts, authentic text, and authentic purposes of EFL-ESP. The third is in developing ESP material in terms of several prospective responsibilities for the development of ESP material carried out by EFL-ESP Facilitators, especially in organizing ESS learning based on the Business context; is equipped with the roles and responsibilities of learners in ESP learning. Fourth is as a deepening of the material, this book presents topics of discussion related to the objectives and types of ESP learning conditions. and ESP characteristics, both related to English as a Foreign Language (EFL), as well as related to the learning of English as a Second Language, and equipped with illustrations relevant to the topic of presentation. Finally, the fifth is that this book is covered with best practice models as a reinforcement of learning based on contexts, especially related to learning English as a Foreign Language and ESP material content. Strengthened by presenting the designing model of ESP learning contexts, also presenting strategies for identifying work handling and practicing activities of Learning English as a Foreign language in English for Specific Purpose (ESP); equipped with an illustration of discourse Business of learning practice, As model of teaching and Learning English in Business English Contexts, in ensuring the authenticity of ESP learning materials.

Download or read book Studies and Global Perspectives of Second Language Teaching and Learning written by John W. Schwieter and published by IAP. This book was released on 2013-03-01 with total page 356 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book explores theories and pedagogies in the L2 classroom that have led to an understanding of how non-native languages are taught and learned. Featuring a diverse set of perspectives from researchers and language educators from around the globe, this book highlights important theoretical and practical underpinnings of the L2 classroom—discussions on what has worked and why. Some examples of these topics include: online and nonverbal communication, peace literacy, learning behaviors, high-impact practices, pragmatic awareness, study abroad, implicit and explicit teaching, motivation, and more. One mission of this book is to appreciate a diverse array of L2 teaching practices with sound theoretical underpinnings and universal implications for L2 classrooms. The chapter contributions are the result of an open call for studies that highlight practical innovative approaches in L2 teaching and learning and expand the avenues of exploration available within their theoretical frameworks. More specifically, the call for proposals sought to gather a diverse set of perspectives from researchers and language educators from various parts of the world in order to provide practical and thought-provoking insight on innovative approaches to L2 teaching. As such, the studies in this book all share a common goal that demonstrates the applicability of L2 teaching practices across languages, cultures, and regions. The book is intended to act as a valuable reference for language educators, practitioners, specialists, and anyone studying or wishing to gain an overview of successful teaching practices and learning nuances in the L2 classroom that cross all languages, cultures, and regions.

Download or read book The English of Tourism written by Georgeta Raţă and published by Cambridge Scholars Publishing. This book was released on 2013-01-03 with total page 325 pages. Available in PDF, EPUB and Kindle. Book excerpt: The English of Tourism is a collection of essays on the English specific to the Tourism Industry. The approach is a linguistic one: the different aspects of the English used in the field of tourism (tourism industry, types of tourism, travel agencies, Internet sites of travel agencies, eco-tourism, travel) and in tourism-related fields (accommodation, advertising, entertainment, food services, hospitality, transportation) are analysed from a morphological (combination, derivation), syntactical (nominal phrases, verbal phrases), lexical and lexicographical, semantic (homonymy, semantic fields, synonymy, terminology), pragmatic (academic discourse, idiom, metaphor), etymological (etymon, Latin heritage), and contrastive (Croatian–Romanian, English–Croatian, English–Romanian, French–English, Romanian–English) points of view. This book will appeal to people employed in industries including hotels, transportation, events, food and beverage, parks and recreation, as well as to professors, researchers, students, and translators from Croatian-, English-, French-, and Romanian-speaking countries, active in their own countries or abroad. The types of academic readership it will appeal to include: academic teaching staff, researchers and students in the field of tourism, of tourism-related fields – accommodation, advertising, entertainment, food services, hospitality, and transportation – and of languages.