Download or read book Being Wrong written by Kathryn Schulz and published by Harper Collins. This book was released on 2011-01-04 with total page 418 pages. Available in PDF, EPUB and Kindle. Book excerpt: To err is human. Yet most of us go through life assuming (and sometimes insisting) that we are right about nearly everything, from the origins of the universe to how to load the dishwasher. In Being Wrong, journalist Kathryn Schulz explores why we find it so gratifying to be right and so maddening to be mistaken. Drawing on thinkers as varied as Augustine, Darwin, Freud, Gertrude Stein, Alan Greenspan, and Groucho Marx, she shows that error is both a given and a gift—one that can transform our worldviews, our relationships, and ourselves.

Download or read book The Customer Is Not Always Right written by A.J. Adams and published by Andrews McMeel Publishing. This book was released on 2009-12-22 with total page 258 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service workers share their funniest and most cringeworthy stories of difficult, demanding, and just plain mind-boggling encounters with the public . . . “Ma’am, the rules clearly state that you cannot have any liquids over 3.4 ounces in your carry-on. If you’d like to, you could—” “But that’s not a liquid!” “Excuse me, ma’am?” “It’s not a liquid! It’s water!” Retailers, restaurants, and tech support providers believe service is king, but in The Customer Is Not Always Right, A.J. Adams proves that customers will do anything they can to put that motto to the test. Enjoy tales from the creator of the popular website Not Always Right, including half that are previously unpublished, showcasing customer-relations horror stories everyone can relate to. No matter what side of the counter you’re on, there are hilarious accounts about everything that can go wrong between the customer and retail or service provider. Whether it's a confrontation in the drive-through over not enough fries or arguing over a one-cent price difference on milk, this book proves the principle of “the customer is always right” can be dead wrong.

Download or read book There s Always Something Going Right written by Tammy F. Small M. Ed and published by . This book was released on 2010-01-01 with total page 170 pages. Available in PDF, EPUB and Kindle. Book excerpt: Using Howard Glasser's nationally recognized system of relationship, The Nurtured Heart Approach, Certified Trainers Small and Triandis connect these constructs to common dilemmas, settings and situations in schools. Using specific activities, discussion springboards, and original ideas, this workbook provides educators and building personnel with hands-on tools for bringing out the best version of their students, staff and building environment. The Nurtured Heart Approach coaches significant adults in how to energize what is going right, to diminish energy to negative behaviors, and to empower students toward their capabilities to both follow rules and step into their own Greatness.

Download or read book It s Not Always Right to Be Right written by Hamish Thomson and published by John Wiley & Sons. This book was released on 2021-03-08 with total page 296 pages. Available in PDF, EPUB and Kindle. Book excerpt: A breakthrough guide to the real lessons of business Have you ever noticed that individuals of brilliance often fall short of their true potential? Great ideas, concepts and initiatives seldom break through the sea of business mediocrity. As a senior international leader with over 30 years corporate experience, Hamish Thomson has discovered that true transformation and breakthrough comes from personal insight — derived not from intellect or technical mastery, but from experience and observation of real-life occurrences. It’s Not Always Right to Be Right offers unique business and leadership insights, teachable models, and practical advice on what one needs to do differently to achieve desired results. Writing in a casual, autobiographical style, Hamish shares the key experiences and hard-won lessons that enabled him to drive significant change when all the right ways of doing things didn’t work. Packed with fascinating true-to-life stories and powerful, often counterintuitive lessons, this invaluable guide: Distills a lifetime of business wisdom into a single volume Offers honest business and leadership lessons drawn from a long and successful corporate career Features learning messages, practical steps, and shareable strategic models and frameworks to help you make a tangible difference where it counts Provides strategic models that can be used to frame discussions and drive change in individuals, teams, and entire organizations It’s Not Always Right to Be Right is a must-read for anyone starting out in the business and corporate world, for anyone in the middle of their career looking to break through to the next level, and for senior leaders seeking to improve performance and drive meaningful change.

Download or read book Always Right written by Niall Ferguson and published by Odyssey Editions. This book was released on 2016-10-21 with total page 34 pages. Available in PDF, EPUB and Kindle. Book excerpt: In ALWAYS RIGHT historian Niall Ferguson offers a characteristically original, incisive and witty account of Margaret Thatcher's reign – the word seems appropriate – as British Prime Minister. Denounced by her enemies as divisive and dictatorial, Thatcher was the greatest leader Britain has produced since Winston Churchill. The standard bearer for a decisive economic regime-change, she was also a social revolutionary who shook up the stagnant English class system. Yet she was a foreign policy realist, who restored her country’s standing in the world. And far from being an over-bearing prime minister, she ultimately fell victim to the machinations of Cabinet government. ALWAYS RIGHT is a fittingly frank assessment of a great woman who made history.

Download or read book Is it Always Right to be Right written by Warren H. Schmidt and published by AMACOM/American Management Association. This book was released on 2001 with total page 152 pages. Available in PDF, EPUB and Kindle. Book excerpt: There once was an organization where the prevailing attitude was "I am right and you are wrong". Everywhere, groups were at odds: women versus men, management versus employees, line versus staff departments. In this land of "us versus them", discussion was sparse and compromise was unthinkable. After all, each group was right, of course, and they knew it!In this delightful parable (in the spirit of A Peacock in the Land of Penguins and Pigeonholed in the Land of Penguins), Hateley, Schmidt, and Weiss collaborate again to create witty narration and wry illustrations that make a critical point. When conflict paralyzes the company, a gentle sound rises above the din. "Uhhmm", this voice says, "maybe I was mistaken". To which another voice responds, "Perhaps you were right". The ensuing dialogue leads to mutually-beneficial solutions.This inspiring tale about defeating divisiveness in the workplace demonstrates how conflict can be a positive force for change when managed correctly. Readers find tips and models to help apply what they've learned to real-life situations.

Download or read book Something Is Always Right written by Melissa Sullivan and published by BookRix. This book was released on 2020-11-19 with total page 197 pages. Available in PDF, EPUB and Kindle. Book excerpt: Troubled by the apparent necessity of accepting others views of her struggles, the girl's anger at being placed on the spectrum and given treatment forms a solid trauma identity. Unable to see herself at the same level as her peers, and overwhelmed by the expectations of living in a modern world, she struggles with emotional pain. Granted enrollment at the Corwin-Russell School, she cowers under tables and paces in the corners. Feeling accepted by a handful of teachers and students, she rises to excell as a student, an athlete, and a girl who wants to just be. She is thrilled to be at college, is a varsity athlete and a core part of student groups, but she cannot tell people about her time in school before college. The sense of triumph of being at college is covering an uneasy question. Why can't I talk about this? One day, she tries to talk about it straight on with her new therapist. . She goes into a trance and has an incredible journey to give her greater sight. In the days that follow, she is overcome by one of the migraine episodes she has had before, but this one does not go away. Finally, she accepts a need to change her whole mindset and embark on a journey of physical healing. She faces the version of the story that she was avoiding, and takes actions to reclaim her whole life.. Siezing the power of a farm girl and nature lover, she accepts the feeling of pressure that she must live by the power of her own views.. She moves beyond the ideas that she is special and talented while also inherently different and deficient. She can live with the curse of medication or psychology theories no longer. Fending off the doubts of her loving parents and friends, she chooses answers that unify doubts and confidence.

Download or read book Magnetic Partners written by Stephen Betchen and published by Simon and Schuster. This book was released on 2010-05-18 with total page 242 pages. Available in PDF, EPUB and Kindle. Book excerpt: Do you and your partner argue about the same things over and over again? Are you often confused about why your partner is so angry with you? Are things getting worse and worse even though you’ve tried everything you can think of to make them better? In this breakthrough guide to repairing romantic relationships, therapist and marriage researcher Dr. Stephen Betchen presents a powerful new explanation of what leads to this kind of escalating conflict in couples and how you can repair your relationship and find a whole new level of happiness. Based on his extensive experience as a couples’ therapist, Dr. Betchen has discovered that the prevailing idea that opposites attract is wrong. Instead, one of the strongest forces that attracts people to one another is that they share a hidden, inner conflict in their lives—an unconscious struggle within themselves that each of them developed growing up—which he calls a "master conflict." The fact that a couple shares a master conflict acts as an almost magnetic force of attraction, but, over time, master conflicts often begin to push a pair apart—many of the very things you most appreciated about each other start to grate on you, producing increasing hostility. The good news is that by identifying the master conflict that you share, you and your partner can take the steps to break the cycle of fighting and come to a new place of understanding and happiness in your relationship. Often, just the realization that you have this hidden conflict acts as a powerful cure, allowing you to appreciate each other once again and to be empathetic about the things that have been irritating you both. From his years of work with couples, Betchen has identified the nineteen most common master conflicts—such as getting your needs met vs. caretaking; giving vs. withholding; commitment vs. freedom; power vs. passivity—and for each he provides vivid stories of couples who have struggled with them, as well as simple tests that help you to: • Identify the core master conflict that is causing your relationship problems • Understand the origins of your conflict and how it drew you to your partner • Diagnose how the conflict is now pushing you apart • Come to new terms with the conflict to save your relationship As Dr. Betchen writes, knowledge of a master conflict is power, and Magnetic Partners is an empowering guide that will help you not only to identify and control your master conflict, but also to bring your relationship to a new level based on deeper understanding, ultimately leading to greater fulfillment and long-term resilience. Partners

Download or read book Last Lecture written by Perfection Learning Corporation and published by Turtleback. This book was released on 2019 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Black Box Thinking written by Matthew Syed and published by Penguin. This book was released on 2015-11-03 with total page 377 pages. Available in PDF, EPUB and Kindle. Book excerpt: Nobody wants to fail. But in highly complex organizations, success can happen only when we confront our mistakes, learn from our own version of a black box, and create a climate where it’s safe to fail. We all have to endure failure from time to time, whether it’s underperforming at a job interview, flunking an exam, or losing a pickup basketball game. But for people working in safety-critical industries, getting it wrong can have deadly consequences. Consider the shocking fact that preventable medical error is the third-biggest killer in the United States, causing more than 400,000 deaths every year. More people die from mistakes made by doctors and hospitals than from traffic accidents. And most of those mistakes are never made public, because of malpractice settlements with nondisclosure clauses. For a dramatically different approach to failure, look at aviation. Every passenger aircraft in the world is equipped with an almost indestructible black box. Whenever there’s any sort of mishap, major or minor, the box is opened, the data is analyzed, and experts figure out exactly what went wrong. Then the facts are published and procedures are changed, so that the same mistakes won’t happen again. By applying this method in recent decades, the industry has created an astonishingly good safety record. Few of us put lives at risk in our daily work as surgeons and pilots do, but we all have a strong interest in avoiding predictable and preventable errors. So why don’t we all embrace the aviation approach to failure rather than the health-care approach? As Matthew Syed shows in this eye-opening book, the answer is rooted in human psychology and organizational culture. Syed argues that the most important determinant of success in any field is an acknowledgment of failure and a willingness to engage with it. Yet most of us are stuck in a relationship with failure that impedes progress, halts innovation, and damages our careers and personal lives. We rarely acknowledge or learn from failure—even though we often claim the opposite. We think we have 20/20 hindsight, but our vision is usually fuzzy. Syed draws on a wide range of sources—from anthropology and psychology to history and complexity theory—to explore the subtle but predictable patterns of human error and our defensive responses to error. He also shares fascinating stories of individuals and organizations that have successfully embraced a black box approach to improvement, such as David Beckham, the Mercedes F1 team, and Dropbox.

Download or read book Power Freaks written by David L. Weiner and published by Prometheus Books. This book was released on 2010-08-05 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: Featuring a "power quiz" to help readers assess their own instinctual drive for power, this handbook teaches how to recognize potentially destructive people in life and develop a strategy to deal with them.

Download or read book It s Always Something written by Gilda Radner and published by Simon and Schuster. This book was released on 2009-05-19 with total page 305 pages. Available in PDF, EPUB and Kindle. Book excerpt: Fresh from the Second City troupe in Toronto, Gilda Radner created such memorable characters as Emily Litella and Roseanne Roseannadanna as a member of the original cast of Saturday Night Live. The wife of Gene Wilder, Gilda was plagued by persistent health problems and two miscarriages, and was diagnosed with ovarian cancer in 1986. Brave, funny, and painfully honest, the twentieth-anniversary edition of It's Always Something is the story of Gilda's journey while living with cancer and her determination to continue laughing. "Cancer," she said, "is about the most unfunny thing in the world." But Gilda's gutsy and unique sense of humor never left her as she describes two years of cancer treatment -- surgery, chemotherapy, and radiation treatment, as well as the high and low points of her own career. Told as only Gilda could tell it, and newly revised to include a resource guide for those living with cancer, It's Always Something is the inspiring story of a courageous, funny woman determined to enjoy life no matter the circumstances.

Download or read book On War written by Carl von Clausewitz and published by . This book was released on 1908 with total page 388 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book The Internet Is Always Right The Intrepid Media 2009 Collection written by Intrepid Media and published by Lulu.com. This book was released on 2010-01-21 with total page 278 pages. Available in PDF, EPUB and Kindle. Book excerpt: 12 FREAKY MONTHS. 24 AWESOME WRITERS. 71 PHENOMENAL COLUMNS.It's 2009 as only Intrepid Media can bring it to you. In our third annual best of the best, you'll find unique looks back at the events that made up 2009 -- each one loaded with a combination of funny, witty, provocative, and truthful.And like a DVD but with more paper, each column contains a follow-up post -- exclusive commentary from the writer.

Download or read book Why Does He Do That written by Lundy Bancroft and published by Penguin. This book was released on 2003-09-02 with total page 436 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this groundbreaking bestseller, Lundy Bancroft—a counselor who specializes in working with abusive men—uses his knowledge about how abusers think to help women recognize when they are being controlled or devalued, and to find ways to get free of an abusive relationship. He says he loves you. So...why does he do that? You’ve asked yourself this question again and again. Now you have the chance to see inside the minds of angry and controlling men—and change your life. In Why Does He Do That? you will learn about: • The early warning signs of abuse • The nature of abusive thinking • Myths about abusers • Ten abusive personality types • The role of drugs and alcohol • What you can fix, and what you can’t • And how to get out of an abusive relationship safely “This is without a doubt the most informative and useful book yet written on the subject of abusive men. Women who are armed with the insights found in these pages will be on the road to recovering control of their lives.”—Jay G. Silverman, Ph.D., Director, Violence Prevention Programs, Harvard School of Public Health

Download or read book Your Forces and How to Use Them written by Christian D. Larson and published by Namaskar Book. This book was released on 2012-04-19 with total page 196 pages. Available in PDF, EPUB and Kindle. Book excerpt: Unlock the secrets to personal empowerment and unleash your full potential with "Your Forces and How to Use Them: Mastering the Art of Personal Empowerment" by Christian D. Larson. Dive into the transformative wisdom of this timeless guide and discover the keys to harnessing your inner power. As Larson's teachings unfold, immerse yourself in the art of self-mastery and empowerment. Learn to harness the hidden forces within you to overcome challenges, achieve success, and manifest your deepest desires. But amidst the journey towards empowerment lies a pivotal question: Are you ready to take control of your destiny and unlock the limitless potential within you? Larson's guide empowers you to break free from limitations and embrace the boundless possibilities of your own existence. Experience the profound impact of personal empowerment as Larson's words inspire you to take bold action and pursue your dreams with unwavering determination. Let this guide be your roadmap to a life of purpose, fulfillment, and abundance. Are you prepared to embark on a journey of self-discovery and empowerment with "Your Forces and How to Use Them"? Join Larson on a transformative journey towards personal mastery as you learn to harness the forces within you to create the life you truly desire. Let this guide be your companion as you unlock the doors to your own empowerment and fulfillment. Now is the time to embrace your inner power and step into the life you were meant to live. Begin your journey with "Your Forces and How to Use Them" today. Seize the opportunity to transform your life and unlock your full potential. Purchase your copy now and embark on a journey of personal empowerment and self-discovery.

Download or read book 13 Things Mentally Strong People Don t Do written by Amy Morin and published by Harper Collins. This book was released on 2014-12-23 with total page 198 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Kick bad mental habits and toughen yourself up."—Inc. Master your mental strength—revolutionary new strategies that work for everyone from homemakers to soldiers and teachers to CEOs. Everyone knows that regular exercise and weight training lead to physical strength. But how do we strengthen ourselves mentally for the truly tough times? And what should we do when we face these challenges? Or as psychotherapist Amy Morin asks, what should we avoid when we encounter adversity? Through her years counseling others and her own experiences navigating personal loss, Morin realized it is often the habits we cannot break that are holding us back from true success and happiness. Indulging in self-pity, agonizing over things beyond our control, obsessing over past events, resenting the achievements of others, or expecting immediate positive results holds us back. This list of things mentally strong people don't do resonated so much with readers that when it was picked up by Forbes.com it received ten million views. Now, for the first time, Morin expands upon the thirteen things from her viral post and shares her tried-and-true practices for increasing mental strength. Morin writes with searing honesty, incorporating anecdotes from her work as a college psychology instructor and psychotherapist as well as personal stories about how she bolstered her own mental strength when tragedy threatened to consume her. Increasing your mental strength can change your entire attitude. It takes practice and hard work, but with Morin's specific tips, exercises, and troubleshooting advice, it is possible to not only fortify your mental muscle but also drastically improve the quality of your life.