Download or read book Soft Skills for the Professional Services Industry written by Andreas Creutzmann and published by John Wiley & Sons. This book was released on 2022-05-10 with total page 278 pages. Available in PDF, EPUB and Kindle. Book excerpt: Soft Skills for the Professional Services Industry Auditors, accountants, lawyers, consultants, and other highly educated and trained professionals frequently hold impressive credentials and offer clients specialized expertise in complex areas. At the same time, these professionals understandably focus on the analytical and technical components of their jobs, sometimes to the point of excluding or ignoring important soft skills critical to the success of their careers and practices. In Soft Skills for the Professional Services Industry: Principles, Tasks, and Tools for Success, veteran auditor and entrepreneur Andreas Creutzmann delivers an essential discussion of often overlooked professional competencies that can mean the difference between career, engagement, and business success or failure. In the book, you’ll find accessible guidance on critical soft skills that can make a difference between fulfilment and success and failure on a professional and personal level. You’ll learn to handle the blending of home and the home office, how to effectively manage staff, how to market yourself and your firm, practical strategies for client and colleague communication, and how to find happiness in your day-to-day work. Each chapter stands alone and can be read in any order. They provide professionals with invaluable skills for navigating the modern—and digital—reality of work, showing you how to combine your professional education with the latest research and common sense on everything from client management to firm marketing. Soft Skills for the Professional Services Industry uses the field of auditing as a template and guide, but it is highly relevant to all skilled professionals – including lawyers, consultants, medical professionals, and others. The book is a must-read for any knowledge worker trying to add to their toolbox of practical skills. Critical guidance for practicing professionals on how to build often overlooked soft skills Most highly educated and trained professionals aren’t lacking in analytical or technical skills. Lawyers know the law, accountants understand double entry bookkeeping, and doctors know anatomy. However, many of us are less familiar with often overlooked—and equally essential—soft skills: client management, communication, staff and employee management, and others. In Soft Skills for the Professional Services Industry, accomplished auditor, entrepreneur, and consultant Andreas Creutzmann walks you through how to build critical competencies, from self-marketing to balancing work and life when your office is in your house. The book is made up of numerous, self-contained chapters that can be read in any order, and it demonstrates how to navigate increasingly digital and insistent professional demands on your time, effectively manage client and colleague relationships, and sell new clients on the services your firm offers. An essential roadmap to achieving personal and career success, Soft Skills for the Professional Services Industry is an indispensable resource for lawyers, doctors, accountants, auditors, and any other extensively skilled professional. It offers practical tools in functional areas that are frequently neglected in formal professional training.

Download or read book Marketing the Professional Services Firm written by Laurie Young and published by John Wiley & Sons. This book was released on 2010-03-11 with total page 339 pages. Available in PDF, EPUB and Kindle. Book excerpt: Professional services are estimated to be worth up to $700 billion worldwide, but as the market matures there is an urgent need for new marketing thinking for global players or small businesses alike. This book applies the core principles of strategic marketing to professional services for the first time, in an approach that is at once accessible and compelling. With case studies from a range of companies including J. Walter Thompson, market research companies, the ?big four? accounting firms, Headhunters, Interbrand and large US legal firms, it is intended to become the definitive book for effective strategic marketing in professional services.

Download or read book Globalization of Professional Services written by Ulrich Bäumer and published by Springer Science & Business Media. This book was released on 2012-06-05 with total page 274 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the past, services had a strong local and national focus. Professional services were very likely to be independently and autonomously organized from country to country in order to cater to local needs and local legal requirements. This has since changed radically, and highly integrated business and delivery models around the globe have become the status quo in clients’ businesses and strategies. Serving clients on a global level requires professional services firms to adopt a structural change from local to distributed global sales and delivery. This book brings together many years of experience, current perspectives and future ideas of international business practitioners, academics, and market researchers. Along those lines it is structured into four parts. Part I “Winning Strategies and Innovative Ideas” lays the book’s foundation: it discusses core strategies behind the globalization movement and introduces the major paradigms and ideas. Part II “Successful Processes for Realization” provides solutions for how to establish successful processes for delivering global professional services. Part III “Inspired Talent Management” goes to the core of the professional services industry: attracting, developing, and keeping the right talent in the right locations. Finally, Part IV offers “Experiences and Case Studies” on all aspects related to successfully building a globalized professional services firm. In short, this handbook provides professional services firms and their clients alike with a sound foundation for responding strategically to fundamental global changes and turning them into business advantages. It offers a comprehensive perspective of why and how to successfully globalize a professional services firm.

Download or read book Soft Skills for Career Success written by V Bastin Jerome and published by Educreation Publishing. This book was released on 2018-08-20 with total page 204 pages. Available in PDF, EPUB and Kindle. Book excerpt: The book "Soft Skills for Career Success" plays a vital role in the soft skill development and career success of young talents. Since most of the companies are giving more importance to soft skill of their employees, along with the technical skills, the topic soft skills become more important than ever. Today, as companies increasingly need to become more dynamic, interconnected and flexible, soft skills are critical. These skills important to fostering employee retention, improving leadership, and building a meaningful culture. The good news is that soft skills are learnable. This book covers all the topics related to the area soft skills, that you're sure to get some interesting nugget of wisdom from it. Each topic has a clear description which would enable the readers to comprehend easily. This book will also support young people in choosing rewarding and successful careers consistent with your personality and character. This book is an excellent tool for individuals preparing to look for or start new jobs, as well as individuals who are currently working but need to step back and evaluate their performance. It is a practical, helpful book about the employability skills which are absolutely necessary to attain glorious career success. The book style is challenging and playful, serious and engaging and a stepping stone to developing the soft skills indispensable to climb heights in one’s career.

Download or read book A Practical Guide to Soft Skills written by Richard Almonte and published by Routledge. This book was released on 2021-12-27 with total page 171 pages. Available in PDF, EPUB and Kindle. Book excerpt: This accessible text looks at the range of soft skills sought after by employers and provides a practical guide to developing and effectively demonstrating these skills. Soft skills -- including communication, customer service, teamwork, problem solving, and personal management -- represent a major component of any worker's professional identity. This book analyzes major soft skills, including both inward-facing soft skills (how workers manage themselves to effectively perform their work) and outward-facing skills (how workers effectively interact with others and in groups). It explores how these skills are rooted in fundamental areas of liberal arts including interpersonal communication, psychology, and ethics. It provides an active learning pedagogy, including creative exercises and case studies through which students can assess their understanding of underlying concepts and their application in real-world situations. The book can be used as a supplement for communication, business, and career-oriented courses, and it will be of interest to individual students and junior professionals as well as career counselors, postsecondary instructors across the curriculum, and professionals in human resources and learning and development.

Download or read book The Hard Facts about Soft Skills written by Richard A. Celestin and published by . This book was released on 2018-05-09 with total page 118 pages. Available in PDF, EPUB and Kindle. Book excerpt: Despite its name, soft skills are increasingly becoming the hard skills of today's professional world. It is not enough to be highly trained in technical skills without understanding and developing the softer, interpersonal, and relationship-building skills that are critical for professional growth. While technical, "harder" skills may present opportunities for you, it is your soft skills that will maintain those opportunities and provide avenues for new opportunities to present themselves. Your ability to identify and master these soft skills, ranging from critical thinking, dressing for success, networking and personal branding, are critical for achieving professional success. While these soft skills are often undervalued and/or not presented sufficiently to young professionals and pre-professionals, you will learn in this book that...Soft skills are anything but soft!

Download or read book Soft Skills for the Workplace written by Goodheart-Willcox Publisher and published by Goodheart-Wilcox Publisher. This book was released on 2020-09-25 with total page 168 pages. Available in PDF, EPUB and Kindle. Book excerpt: Soft Skills for the Workplace is a nontraditional approach to learning basic employability skills needed in today's workplace. Well-developed soft skills help an individual find a job, perform well in the workplace, and gain personal success in life and career. By studying this text, you will learn the soft skills that employers recommend, and require, of employees. Learning how to interact professionally with customers, coworkers, and employers is one sure way to prepare for your future. In today's workplace, it is necessary to have job-specific skills to perform on the job as well as know-how to interact with coworkers and customers. You may be the most qualified person in your field in terms of hard skills, but if you lack soft skills, you may have a challenge finding and retaining employment. No matter your career choice, Soft Skills for the Workplace will help you help you jump-start your future. In today's competitive work environment, well-developed employability skills can help you stand out in the crowd Soft skills are the new hard skills for the 21st century.

Download or read book Modern Hotel Operations Management written by Michael Chibili and published by Routledge. This book was released on 2017-10-03 with total page 657 pages. Available in PDF, EPUB and Kindle. Book excerpt: A comprehensive and wide-ranging introduction to operational hotel management, this textbook brings together business administration, management and entrepreneurship into a complete overview of the discipline. Essential reading for students of hospitality management, the book also benefits from online support materials including student tests, a glossary and PowerPoint slides.

Download or read book Mastering Soft Skills written by Julian Vyner and published by Troubador Publishing Ltd. This book was released on 2018-04-17 with total page 232 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book shows that to succeed in professional services you need soft skills. These skills work hand in hand with your hard skills, your expertise and what you know, to make you a more effective Influencer, Persuader, Salesperson and eventually, Trusted Advisor. Mastering Soft Skills is the first book to:- Demonstrate why soft skills are so important in professional services- Categorize which specific hard and soft skills are critical to being a more effective influencer, persuader and salesperson respectively- Show how the skills help you build rapport, communicate well, create trust, be empathetic and master self control- Teach what you need to do to master them and get results People from many walks of life can benefit from these soft skills, but if you are selling to companies and your product offers little tangible advantage, or you work in professional services where people are part of the product, these soft skills are the difference that make the difference.

Download or read book Digital Transformation of the Consulting Industry written by Volker Nissen and published by Springer. This book was released on 2017-12-28 with total page 446 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book discusses the opportunities and conditions that digital technology provides to extend, innovate and differentiate the services offered by consulting companies. It introduces suitable artefacts like web-based consulting platforms, consulting applications, semantic technologies and tools for data mining and collaboration. Furthermore it examines concepts to evaluate the virtualization of consulting processes and showcases how solutions can be developed to blend traditional and digital consulting models. Presenting state-of-the-art research and providing a comprehensive overview of the methods and techniques needed for digital transformation in the consulting industry, the book serves as both a guide and a roadmap for innovative consulting companies.

Download or read book Proving the Value of Soft Skills written by Patricia Pulliam Phillips and published by Association for Talent Development. This book was released on 2020-08-04 with total page 328 pages. Available in PDF, EPUB and Kindle. Book excerpt: A Step-by-Step Guide to Showing the Value of Soft Skill Programs As organizations rise to meet the challenges of technological innovation, globalization, changing customer needs and perspectives, demographic shifts, and new work arrangements, their mastery of soft skills will likely be the defining difference between thriving and merely surviving. Yet few executives champion the expenditure of resources to develop these critical skills. Why is that and what can be done to change this thinking? For years, managers convinced executives that soft skills could not be measured and that the value of these programs should be taken on faith. Executives no longer buy that argument but demand the same financial impact and accountability from these functions as they do from all other areas of the organization. In Proving the Value of Soft Skills, measurement and evaluation experts Patti Phillips, Jack Phillips, and Rebecca Ray contend that efforts can and should be made to demonstrate the effect of soft skills. They also claim that a proven methodology exists to help practitioners articulate those effects so that stakeholders’ hearts and minds are shifted toward securing support for future efforts. This book reveals how to use the ROI Methodology to clearly show the impact and ROI of soft skills programs. The authors guide readers through an easy-to-apply process that includes: business alignment design evaluation data collection isolation of the program effects cost capture ROI calculations results communication. Use this book to align your programs with organizational strategy, justify or enhance budgets, and build productive business partnerships. Included are job aids, sample plans, and detailed case studies.

Download or read book Soft Skills for the BPO Sector written by Shalini Verma and published by Pearson Education India. This book was released on 2009-09 with total page 264 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Outsourcing and Offshoring of Professional Services Business Optimization in a Global Economy written by Gupta, Amar and published by IGI Global. This book was released on 2008-03-31 with total page 440 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book discusses the considerations and implications surrounding the outsourcing and offshoring of professional services, such as software development computer-aided design, and healthcare, from multiple global perspectives. This book, offers industry professionals, policymakers, students, and educators with a balance between a broad overview and detailed analysis of offshore outsourcing, would make an invaluable addition to any reference library"--Provided by publisher.

Download or read book Soft Skills written by Sharma Prashant and published by BPB Publications. This book was released on 2019-09-20 with total page 305 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Ultimate Guide to Unleash Your Potential Key features Book aims to be the Professional Guide, Coach and Mentor to all those who want to upgrade their soft skills to get a head-start in their careers. Book is designed to give all individuals the all-important personality development soft skills required by them to become successful and powerful personalities. Book has been designed to be a bridge between Academic Curriculum education and the Industry. Effective Communication and Personal Development training concepts given in this book impart knowledge that is geared towards enhancing their soft skillsDescriptionIs it Possible to get High-Impact Communication skills and Soft Skills in a very short period? Is there a way to build executive presence to get promotion, progress and visibility for your efforts from your leaders and recruiters? Can you develop mental strength, motivation & confidence to approach your lives with a positive mental attitude? Can you develop Emotional Intelligence and have meaningful relationships with everyone to live your dream life? Do you want learn from a corporate expert's 20+ years experience, so that you can avoid costly and time consuming mistakes and make the right decisions? Yes, through this book you can do all the above and more! Welcome to the ultimate guide to unleashing your potential. A Good professional needs to have strong Language skills. Recognizing this need, the book has a section in every chapter that highlights important words and Business phrases used in the corporate industry along with their meanings. The attached CD has all new content, essential soft skills training for life success. Through a series of videos, the author shares corporate tips and provides coaching for career advancement and realisation of personal goals. Hacks used for speed learning:Experts quotes learning milestones learning mastery: the essentials of the topic case in point: real world examples for application of the concepts illustrations and graphics knowledge check case studies applied knowledge based on the case studies business jargon and Start-up terminologies English vocabulary building What will you learnThis books aims to impart high-impact soft skills like executive presence, time management, public speaking, first impression, professionalism, etiquette, negotiation, job interview, group discussion, leadership, teamwork, communication, creativity, interpersonal skills, emotional intelligence, and much more. Who this book is forThrough this book, anyone wishing to develop powerful personalities will be able to choose and attain a career of their choice. They will develop well-rounded personalities; attain self-confidence and an ability to successfully overcome any challenge that life throws at them.Table of contents1. Soft Skills: An Overview2. Emotional Intelligence3. Self-Image Management4. Team Building and Cooperation5. Time Management and Goal Setting6. Communication Skills7. Verbal Communication Part 18. Verbal Communication-Part 29. Non-Verbal Communication10. Level 2: Career11. Level 3: Courtesy & Habits12. Resume Writing & Job Applications13. Group Discussions14. Personal Interview and Interactions15. Neuromarketing: The Art of Promoting Yourself About the authorPrashant SharmaLife Coach, Master Soft Skills Facilitator andBehavioral Trainer, Ed-Tech Entrepreneur Conducted his first training program in 1996 when he was invited by the New Delhi YMCA to lead a course in Public Speaking & Effective Communication. The Times of India too has recognized this achievement. Prashant has extensive expertise in mentoring leaders, inspiring professionals and has helped thousands of students realize their true potential. Prashant is a First Prize Diploma holder in Public Speaking from the Nazareth's Speakers Academy, Mumbai and a B.Com from the Sydenham College, Mumbai. Upon completion of his Masters in Management from the University of Massachusetts, USA, he returned to India to be part of the Indian post-liberalization story.

Download or read book International Handbook of Skill Education Learning and Research Development in Tourism and Hospitality written by Anukrati Sharma and published by Springer Nature. This book was released on 2024-11 with total page 1280 pages. Available in PDF, EPUB and Kindle. Book excerpt: This handbook provides new dimensions and directions to design tourism education curriculums and transform students' learning. It delves into issues such as job opportunities, business opportunities, required skill sets, and the role of critical and creative thinking in tourism education, and focuses on a shift in mindset from R&D (research and development) to L&D (learning and development), to aid in gaining in-the-field knowledge. It presents a global perspective on the latest trends, innovative curriculum, research, and skill needs in the travel, tourism, and hotel industry via empirical, theoretical, and conceptual chapters, as well as through global case studies. This handbook explores how to develop the skills, attributes and prospects for employment in these competitive industries, and also highlights what employers in the tourism and hospitality sectors expect from graduate and/or post-graduate candidates. Besides examining the contribution of tourism education towards a better society, this handbook introduces a new way of designing curriculums, and examines the past practices, current trends, and future opportunities in the field.

Download or read book Business Communication 4TH Edition written by R K Madhukar and published by Vikas Publishing House. This book was released on with total page 540 pages. Available in PDF, EPUB and Kindle. Book excerpt: During the last two decades, this book on Business Communication has earned a special place for itself among the students and teachers of commerce and management, and management practitioners. Following a lucid approach, this book has emerged to be a comprehensive textbook, providing a sharp focus on all relevant concepts, cardinal principles, and practices relating to business communication. Serving both as a learner's text and a practitioner's guide, this Fourth Edition helps the readers communicate with elan and a strong conviction and prepares them to face the emerging workplace challenges. Since its first edition in 2005, this book has become a trusted source, widely prescribed by universities and institutes across India. This revised, enlarged, and thoroughly updated Fourth Edition endeavours to make the subject of business communication contemporary, accessible, and engaging, ensuring that readers get well-equipped to communicate effectively in a global context.

Download or read book Advances in the Human Side of Service Engineering written by Christine Leitner and published by Springer Nature. This book was released on 2021-07-02 with total page 529 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book reports on cutting-edge research and best practices in developing innovative service systems. It covers issues concerning the suitability of a given system for human use, human services, and excellent human experiences. It explores a wide range of ways in which human factors in engineering, ergonomics, human–computer interaction (HCI), cognitive engineering, and many other disciplines can contribute to the design and management of service systems. It considers aspects related to cost effectiveness, ethics, and privacy, among others, and covers applications in many areas, from healthcare to education, transportation, and the economy. Based on the AHFE 2021 Conference on the Human Side of Service Engineering, held virtually on 25–29 July, 2021, from USA, this book provides readers with a comprehensive overview of current research and future challenges in the field of service engineering, together with practical insights into the development of innovative services for various kinds of organizations.