Download or read book Soft Skills for the BPO Sector written by Shalini Verma and published by Pearson Education India. This book was released on 2009-09 with total page 264 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book The Ace Of Soft Skills Attitude Communication And Etiquette For Success written by Gopalaswamy Ramesh and published by Pearson Education India. This book was released on 2010-09 with total page 476 pages. Available in PDF, EPUB and Kindle. Book excerpt: Our world is witnessing a major change in communication patterns, with expanding social spheres, openness in communication and professionals working in multicultural environments. It is crucial, therefore, that India's workforce remains world-class, through re-training and continuous improvement, to remain competent, competitive and successful. To create and nurture successful professionals, the acquisition, cultivation and fine-tuning of soft skills are highly essential in the given business paradigm. The ACE of Soft Skills is a part of this educational process that produces top-notch professionals. Divided into three parts-Attitude, Communication and Etiquette-this unique book provides a broad-based coverage of what constitute soft skills. The foundations of soft skills lie in a strong attitude; this attitude gets manifested as communication, which gets further refined as etiquette. This book covers a wide range of topics-a gamut of nearly 40 essential soft skills-including personal accountability, listening skills, business proposals, and the role of small talk and humour at work. The numerous case studies, cartoons, figures, tables and quotations not only offer an insightful, practical and well-rounded perspective into soft skills, but also make reading a joyful experience.

Download or read book Innovation in Management Challenges and Opportunities in the next decade written by M.S. Rangaraju and published by Allied Publishers. This book was released on 2012-06-10 with total page 431 pages. Available in PDF, EPUB and Kindle. Book excerpt: This edited volume is a compendium of research papers on the theme "Innovation in Management Challenges and Opportunities in the Next Decade". There were twenty seven papers contributed by academicians and researches and eleven papers contributed by amateur authors. The keynote on the theme given by Dr. T. Alex, Chairman, ISRO throws light on innovation in space technology which is ushering in lot of advancements towards well-being of the society.

Download or read book KALEIDOSCOPE written by Prof. Jogen Chandra Kalita & Dr. Shyamanta Chakraborty; Editors: Dr. Mrinal Jyoti Goswami, Ms. Jeetumoni Basumatary Dr. Mreeshi Agarwala, Mr. Namdol Bhutia, Dr. Sanjib Raj, Dr. Soumen Saha, Dr. Hiramoni Gogoi & Associate Editors: Ms. Bharati Mossang, Dr. Irfan Ullah, Ms. Meyisangla Longkumer, Dr. Ritwik Mondal and published by Aank_A Creative Line. This book was released on 2019-08-19 with total page 310 pages. Available in PDF, EPUB and Kindle. Book excerpt: A collection of research articles on various areas/subjects collected as a part of Orientation Programme-120 (31st July to 20th August, 2019) held at UGC-HRDC, Gauhati University, Guwahati, Assam, India, PIN: 781 014 and published by AANK_A Creative Line, Guwahati.

Download or read book Soft Skills for Career Success written by V Bastin Jerome and published by Educreation Publishing. This book was released on 2018-08-20 with total page 204 pages. Available in PDF, EPUB and Kindle. Book excerpt: The book "Soft Skills for Career Success" plays a vital role in the soft skill development and career success of young talents. Since most of the companies are giving more importance to soft skill of their employees, along with the technical skills, the topic soft skills become more important than ever. Today, as companies increasingly need to become more dynamic, interconnected and flexible, soft skills are critical. These skills important to fostering employee retention, improving leadership, and building a meaningful culture. The good news is that soft skills are learnable. This book covers all the topics related to the area soft skills, that you're sure to get some interesting nugget of wisdom from it. Each topic has a clear description which would enable the readers to comprehend easily. This book will also support young people in choosing rewarding and successful careers consistent with your personality and character. This book is an excellent tool for individuals preparing to look for or start new jobs, as well as individuals who are currently working but need to step back and evaluate their performance. It is a practical, helpful book about the employability skills which are absolutely necessary to attain glorious career success. The book style is challenging and playful, serious and engaging and a stepping stone to developing the soft skills indispensable to climb heights in one’s career.

Download or read book Enhancing Employability Soft Skills written by Shalini Verma and published by Pearson Education India. This book was released on with total page 264 pages. Available in PDF, EPUB and Kindle. Book excerpt: In recent times, soft skills has become one area where corporate employee and a new entrant to this field wants to improve upon so as to be at par with the demands of a highly competitive environment. Possession of these skills helps one to strike a chord with colleagues, clients, and bosses. Enhancing Employability @ Soft Skills tries to bring in to focus that soft skills are important for ones career growth whereby on can manage ones self, people and workplace.

Download or read book Knowmad Society written by John W. Moravec and published by Education Futures LLC. This book was released on 2013-06-19 with total page 273 pages. Available in PDF, EPUB and Kindle. Book excerpt: Knowmads are nomadic knowledge workers –creative, imaginative, and innovative people who can work with almost anybody, anytime, and anywhere. The jobs associated with 21st century knowledge and innovation workers have become much less specific concerning task and place, but require more value-generative applications of what they know. The office as we know it is gone. Schools and other learning spaces will follow next. This book explores the future of learning, work and how we relate with each other in a world where we are now asked to design our own futures. Key topics covered include: reframing learning and human development; required skills and competencies; rethinking schooling; flattening organizations; co-creating learning; and new value creation in organizations. In this volume, nine authors from three continents, ranging from academics to business leaders, share their visions for the future of learning and work. Educational and organizational implications are uncovered, experiences are shared, and the contributors explore what it’s going to take for individuals, organizations, and nations to succeed in Knowmad Society.

Download or read book English Studies in Indian Universities written by Ravindra Baburao Tasildar and published by Cambridge Scholars Publishing. This book was released on 2019-01-22 with total page 360 pages. Available in PDF, EPUB and Kindle. Book excerpt: Right from its formal introduction in India in 1835, through Thomas B. Macaulay’s Minute, English has been intrinsically linked with the employment prospects of Indians. During their regime, the British promoted English education to fulfil the requirement of English-knowing Indians for administrative purposes. Owing to globalization, the last few years have witnessed the opening up of thousands of lucrative job opportunities for graduates proficient in English. English has gained importance in India as the language of opportunities. In colonial India, English education was a passport to government jobs, while in the twenty-first century, proficiency in English is essential for private sector jobs. This book examines the development of curricula in English in Indian universities vis-a-vis the needs of second language learners studying in Special English programmes of Bachelor of Arts (BA). It also reflects on how globalization has strengthened the connection between English and employment.

Download or read book The Business Year Colombia 2021 22 written by and published by The Business Year. This book was released on with total page 188 pages. Available in PDF, EPUB and Kindle. Book excerpt: Colombia is undergoing a period of generation-marking adversity. And saying this of Colombia is a tall order given a tumultuous yesterday of armed conflict and internal mass displacement. Today's struggles are of a different nature, however. President Duque has had to give simultaneous management to the COVID-19 health crisis, the Venezuelan refugee crisis, and an expanding fiscal deficit situation that lost the country its investment-grade rating. All this against a backdrop of mass social discontent manifested by record-setting civilian protest. Considering this concoction of challenges, Colombian business leaders have demonstrated the exceptional traits of resilience that characterize this country's people. This edition of The Business Year: Colombia is dedicated to them. This 188-page publication aims to paint a picture of Colombia's current economic condition, examining each major sector through exclusive interviews, as well as news and analysis, from from finance to energy and transport to tourism.

Download or read book Development of Life Skills and Professional Practice WBSCTE written by Shalini Verma and published by Vikas Publishing House. This book was released on with total page 217 pages. Available in PDF, EPUB and Kindle. Book excerpt: Life skills are essentially individual abilities that help in promoting mental well-being and competence in people to deal with the various situations in life. This book presents various aspects of life skills, including communication, self-analysis, self-development and study habits. These are crucial elements in determining one's personal and professional growth. Developed in accordance with the new syllabus of the West Bengal Council of Technical Education and written in an interactive style, this course book will help the students inculcate the various life skills and enhance their acceptability and growth in this highly competitive world. Key Features • Opening Case Study in every chapter, along with case-analysis-based class discussion, to encourage students to apply their analytical skills • Assess Your Understanding to test understanding and assimilation of the information shared in the passages • Story Time with short, interesting stories that allow young learners to develop critical thinking skills and draw some moral lessons from them • In-class Team Activity in the form of role plays, debates, discussion, etc • Experiential Learning to gauge the students' understanding of the concepts and to measure how much of the learning they are able to apply in real life

Download or read book Digital Transformation and Economic Development in Bangladesh written by Monzur Hossain and published by Springer Nature. This book was released on 2022-09-16 with total page 322 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book assesses the digital Bangladesh initiative of the government through different lenses: supply-side and demand-side perspectives and policy diffusions. The Bangladesh government has been pursuing a big-push policy for digitalization, namely the “Digital Bangladesh Vision,” since 2009 as a shifting development strategy to leapfrog into the next level of development with the leverage of demographic dividend. However, historical anecdotes, dictated policy, international success stories and other related issues could lead to a rethinking on ICT-based development strategy. The content of the book draws on the author’s long-standing research works on ICTs and economic growth in Bangladesh.

Download or read book Business Models and People Management in the Indian IT Industry written by Ashish Malik and published by Routledge. This book was released on 2015-03-24 with total page 261 pages. Available in PDF, EPUB and Kindle. Book excerpt: The global impact of so-called ‘offshoring’, including of information technology (IT) and related services, continues to be a topic of great interest to academics, practitioners and policy makers. The Indian IT industry has sustained high levels of growth in revenues and employment since the late 1980s. Even following the global financial crisis and meltdown in 2008, the industry has reported growth, albeit at a lower rate. Furthermore, the high rates of technological change and increased competition has forced businesses and managers to be innovative and create new business models. This book examines how managers and entrepreneurs in the Indian IT industry have explored and exploited human capital opportunities at various stages of the industry’s evolution to create innovative human resources (HR) practices and new business models. Based on extensive academic research and deep reflective practitioner accounts, this collection presents expert content, views and a coherent picture of the challenges and changes in the Indian IT industry and analyses how the industry has remained competitive in a constantly changing environment. This book will appeal to researchers, students and practitioners, particularly in the fields of human resources and strategic management.

Download or read book Services Marketing written by C. Bhattacharya and published by Excel Books India. This book was released on 2009 with total page 724 pages. Available in PDF, EPUB and Kindle. Book excerpt: While most books on marketing and services are readable, very few take the student's viewpoint and set out to answer the question Is it understandable? in the affirmative. This book and its pedagogy has been designed precisely with this in mind:v Design: The book has a consistency of design that is innovative, with aesthetic appeals. v Opening and Closing Cases: Every chapter begins and ends with a case. The cases introduce the primary theme and issues discussed in the chapter and closes with analytical tasks for the students. The cases are original, pertaining to Indian situations, companies and protagonists, helping the Indian students to connect.v Objectives: Every chapter has clear learning expectations, get a glimpse of the chapter context and their respective importance. v End-of-chapter Questions: The questions are many and have been designed carefully to enhance learning for the students. There are elements of research, project work, and academic exercises in them.v Illustrations: The book is generous with pleasing and informative charts, tables and diagrams.v Glossary: The Appendix at the end of the book contains a glossary of services and marketing terminologies. v Marketing models: In addition to the text, the appendix also contains major marketing models mentioned in the text, which are frequently used by the marketers.v How to do cases: The Appendix also contains an useful section for all students a template for case discussion and analysis.There are four parts in the book. Part I takes an overview look at the major differences between services and goods and their characteristics, classifications and different models. It methodically analyses the section on the local, domestic and international conditions and environment factors that have affected services. It also examines the importance of Relationship Marketing in services. Part II examines in-depth the marketing of services. It looks sweepingly and with depth at marketing planning and strategy, service buying behaviour, knowledge management and marketing research in services, and the seven marketing mix variables for services. Part III is about the assessment of service delivery and customer relationship management. Part IV deals exclusively with comprehensive service cases. The cases are in addition to the opening and closing cases. The book lucidly explains the basic concepts of services and marketing and fills a long-standing need of the students for a book on both services and marketing.

Download or read book Attracting Investment in Bangladesh Sectoral Analyses written by Sanjay Kathuria and published by World Bank Publications. This book was released on 2016-10-17 with total page 314 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is volume 3 of a three-volume publication on Bangladesh’s trade prospects. Bangladesh’s ambition is to build on its very solid growth and poverty reduction achievements, and accelerate growth to become a middle income country by 2021, and share prosperity more widely amongst its citizens. This includes one of its greatest development challenges: to provide gainful employment to the over 2 million people that will join the labor force each year over the next decade. Moreover, only 54.1 million of its 94 million working age people are employed. Bangladesh needs to use its labor endowment even more intensively to increase growth and, in turn, to absorb the incoming labor. The Diagnostic Trade Integration Study identifies the following actions centered around four pillars to sustain and accelerate export growth: (1) breaking into new markets through a) better trade logistics to reduce delivery lags ; as world markets become more competitive and newer products demand shorter lead times, to generate new sources of competitiveness and thereby enable market diversification; and b) better exploitation of regional trading opportunities in nearby growing and dynamic markets, especially East and South Asia; (2) breaking into new products through a) more neutral and rational trade policy and taxation and bonded warehouse schemes; b) concerted efforts to spur domestic investment and attract foreign direct investment, to contribute to export promotion and diversification, including by easing the energy and land constraints; and c) strategic development and promotion of services trade; (3) improving worker and consumer welfare by a) improving skills and literacy; b) implementing labor and work safety guidelines; and c) making safety nets more effective in dealing with trade shocks; and (4) building a supportive environment, including a) sustaining sound macroeconomic fundamentals; and b) strengthening the institutional capacity for strategic policy making aimed at the objective of international competitiveness to help bring focus and coherence to the government’s reform efforts. This third volume provides in-depth analysis of eight different manufacturing and services sectors of the Bangladeshi economy, which help to illustrate the thematic analysis of volume 2 and ground it in sector experiences. Besides pointing to cross-cutting themes, the analysis also highlights some specific issues and actions that could help relieve constraints to faster export growth in these sectors.

Download or read book Preparing for a Winning Resume written by Bibhu Prasad Mishra and published by Pustak Mahal. This book was released on 2011-04-01 with total page 223 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Global Call Center Employees in India written by Mayank Kumar Golpelwar and published by Springer. This book was released on 2015-10-23 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: Mayank Kumar Golpelwar analyses why Business Process Outsourcing (BPO) units and their young employees found themselves to be the target of severe criticism from India’s middle classes. Using social and organizational psychological frameworks as well as ethnographic and variance analytic research, the author takes a look at the validity of the criticism against the BPO industry. He uses the framework of cultural theories to analyze and present the gap between the mainstream Indian culture and its rapidly emerging and globalized BPO sub-culture.

Download or read book Training And Development In Information Technology Sector written by Dr. B. Shailaja dr. G. Rama krishna and published by Archers & Elevators Publishing House. This book was released on with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: