Download or read book Six Sigma SPC and TQM in Manufacturing and Services written by Geoff Tennant and published by Taylor & Francis. This book was released on 2017-07-05 with total page 155 pages. Available in PDF, EPUB and Kindle. Book excerpt: ’Six Sigma’ is a quality concept initially used by Motorola and then developed beyond manufacturing by GE Capital. It has underpinned that organisation's phenomenal success. In essence it is a way of scientifically measuring your current success (or failure) rate in relation to customer expectations (regardless of industry sector) and then ensuring that improvements are made. Six Sigma is the application of a new model of working, statistical measurement and process control to TQM. The ’normal’ position of businesses today is three sigma (or a defect rate of about 5-10%); six sigma - a defect rate of less than four in every million - is the ultimate goal. This book explains the concept of Six Sigma and its statistical basis; explains the benefits which can be achieved by using it in any company and then outlines how to implement such a programme.

Download or read book Six Sigma SPC and TQM in Manufacturing and Services written by Geoff Tennant and published by Routledge. This book was released on 2017-07-05 with total page 202 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book comprehensively explores all of the underlying issues and elements which, together, constitute one of the most successful quality and management programmes upon which companies such as Motorola and GE base their success - Six Sigma. The author was directly involved in implementing Six Sigma quality principles and practices into a European division of GE Capital, deploying this initiative in an entirely service-oriented business for the first time. Drawing from and reflecting on his experience, Geoff Tennant develops a reasoned exploration of the benefits that Six Sigma offers to any organization and what can be expected from start to finish. He investigates the relationship between Six Sigma and quality, customer satisfaction, business processes and organizational structure, statistics and analysis and process improvement methodologies. Aimed at quality professionals, senior management and directors, as well as practitioners and students of Six Sigma, Six Sigma: SPC and TQM in Manufacturing and Services provides an in-depth but highly readable insight into the quality initiative that is certain to sweep European companies as it has large and global American corporations.

Download or read book Six Sigma Implementation In Service Sector written by Dr Sujaendra Swami P and published by Archers & Elevators Publishing House. This book was released on with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Six Sigma written by Abdurrahman Coskun and published by BoD – Books on Demand. This book was released on 2011-07-14 with total page 198 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the new millennium the increasing expectation of customers and products complexity has forced companies to find new solutions and better alternatives to improve the quality of their products. Lean and Six Sigma methodology provides the best solutions to many problems and can be used as an accelerator in industry, business and even health care sectors. Due to its flexible nature, the Lean and Six Sigma methodology was rapidly adopted by many top and even small companies. This book provides the necessary guidance for selecting, performing and evaluating various procedures of Lean and Six Sigma. In the book you will find personal experiences in the field of Lean and Six Sigma projects in business, industry and health sectors.

Download or read book Gower Handbook of Quality Management written by Matt Seaver and published by Gower Publishing, Ltd.. This book was released on 2003 with total page 548 pages. Available in PDF, EPUB and Kindle. Book excerpt: Drawing on the enormous experience and expertise of the contributors, who are all renowned in their fields. The third edition has been reorganized according to the well-known quality concept of Plan-Do-Check-Act, reflecting the way in which businesses should, ideally, be working if they are to achieve quality excellence. The text has been developed from its original leaning towards engineering to make it applicable for businesses in general.Each chapter provides sufficient information to enable managers to gauge the importance and usefulness of the subjects covered. The additions have made the third edition of the Gower Handbook of Quality Management even more useful than its predecessors.

Download or read book Design for Six Sigma written by Geoff Tennant and published by Gower Publishing, Ltd.. This book was released on 2002 with total page 242 pages. Available in PDF, EPUB and Kindle. Book excerpt: Six Sigma provides an overarching concept, methodology and the tools to improve quality and customer satisfaction, thereby increasing profitability. This book moves beyond applying Six Sigma to already exisiting products and services to quantifying, designing and measuring success in from the start.Most new ideas are launched on the market without taking customer needs into account. Failings are discovered in the marketplace where products or services then have to be refined and redesigned - indeed perhaps some 80% of new products or services will fail altogether. By using the Six Sigma approach to designing new products and services the chances of failure are greatly reduced. Six Sigma encourages innovation within a controlled framework, leading to better products and services brought to the marketplace more quickly.This book aims to provide a detailed resource of guidance and inspiration covering all the aspects of business strategy, product/service design, project management and execution necessary for the successful introduction of new products and services, all under the auspices of a customer-focused Six Sigma approach. Moreover it provides a tangible way of measuring satisfaction and the success of the new.

Download or read book Joseph M Juran written by John Cunningham Wood and published by Psychology Press. This book was released on 2005 with total page 624 pages. Available in PDF, EPUB and Kindle. Book excerpt: For more than seventy years, the teachings and writings of Joseph M. Juran have had a profound impact on the quality of the products we buy and use everyday. This collection gathers together key material exploring the impact of Juran's ideas.

Download or read book Six Sigma for Organizational Excellence written by K. Muralidharan and published by Springer. This book was released on 2015-04-22 with total page 637 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book discusses the integrated concepts of statistical quality engineering and management tools. It will help readers to understand and apply the concepts of quality through project management and technical analysis, using statistical methods. Prepared in a ready-to-use form, the text will equip practitioners to implement the Six Sigma principles in projects. The concepts discussed are all critically assessed and explained, allowing them to be practically applied in managerial decision-making, and in each chapter, the objectives and connections to the rest of the work are clearly illustrated. To aid in understanding, the book includes a wealth of tables, graphs, descriptions and checklists, as well as charts and plots, worked-out examples and exercises. Perhaps the most unique feature of the book is its approach, using statistical tools, to explain the science behind Six Sigma project management and integrated in engineering concepts. The material on quality engineering and statistical management tools offers valuable support for undergraduate, postgraduate and research students. The book can also serve as a concise guide for Six Sigma professionals, Green Belt, Black Belt and Master Black Belt trainers.

Download or read book Six Sigma written by Loon Ching Tang and published by John Wiley & Sons. This book was released on 2007-04-04 with total page 426 pages. Available in PDF, EPUB and Kindle. Book excerpt: The 2007 winner of the Masing Book Prize sets out important Six Sigma concepts and a selection of up-to-date tools for quality improvement in industry. Six Sigma is a widely used methodology for measuring and improving an organization’s operational performance through a rigorous analysis of its practices and systems. This book presents a series of papers providing a systematic ‘roadmap’ for implementing Six Sigma, following the DMAIC (Define, Measure, Analyse, Improve and Control) phased approach. Motivated by actual problems, the authors offer insightful solutions to some of the most commonly encountered issues in Six Sigma projects, such as validation of normality, experimentation under constraints and statistical control of complex processes. They also include many examples and case studies to help readers learn how to apply the appropriate techniques to real-world problems. Key features: Provides a comprehensive introduction to Six Sigma, with a critical strategic assessment and a SWOT (Strengths, Weaknesses, Opportunities and Threats) analysis. Presents some prominent design features of Six Sigma, and a newly proposed roadmap for healthcare delivery. Sets out information on graphical tools, including fishbone diagrams, mind-maps, and reality trees. Gives a thorough treatment of process capability analysis for non-normal data. Discusses advanced tools for Six Sigma, such as statistical process control for autocorrelated data. Consolidating valuable methodologies for process optimization and quality improvement, Six Sigma: Advanced Tools for Black Belts and Master Black Belts is a unique reference for practising engineers in the electronics, defence, communications and energy industries. It is also useful for graduate students taking courses in quality assurance.

Download or read book Six Sigma in HR Transformation written by Mircea Albeanu and published by Routledge. This book was released on 2017-05-15 with total page 85 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the business world, especially in manufacturing or quality management, the term Six Sigma usually refers to a set of tools and methodologies developed by Motorola to improve processes by eliminating defects. So why should the HR professional care what Six Sigma is or how it can be applied in the HR function? According to the specialists at Orion Partners, there are ten key reasons: * to create excellence in process delivery; * to reduce defects; * to increase efficiency; * to create a quality focused mindset; * to benefit from best practice; * to bring clarity to the processes of HR; * to use a structured scientific approach; * to speak the same language and improve communication; * to gain control over your processes; * and to strengthen your business case. Mircea Albeanu and Ian Hunter explain some of the basic concepts to show how applying Six Sigma tools and methodologies can be used to manage the practical challenges of improving HR operations to meet your organization's expectations at a lower cost and with greater efficiency. To help illustrate some of the key messages examples are drawn from Orion Partners' work using Six Sigma tools with international organizations over the last seven years. This concise guide is ideal for project and programme managers involved in business transformation, and for HR managers as well as Six Sigma specialists seeking to understand its applications within human resources. About The Gower HR Transformation Series: The Human Resources function faces a continuing challenge to its role and purpose, in many organizations it has suffered from serious under-representation at strategic, board level. Yet, faced with the challenges of globalism, the need to innovate, manage knowledge, attract and retain the very best employees, organizations need an HR function that can lead from the front. The process of transforming the function is complex and rarely linear. It includes the practical challenges of improving HR operations to meet customer expectations at lower cost and with greater efficiency. The Gower HR Transformation Series will help; it uses a blend of conceptual frameworks, practical advice and global case study examples to cover each of the main elements of the HR transformation process. The books in the series follow a standard format to make them easy to read and reference. Together, the titles create a definitive guide from one of the leading specialist HR transformation consultancies; an organization that has been involved in HR transformation for clients as diverse as Bombardier Transportation, Marks & Spencer, Barnardo's, Oxfam, Schroders, UnitedHealth Group, Nestlé, BP, HM Prison Service, Transport for London and Vodafone.

Download or read book Advances in Human Factors Ergonomics and Safety in Manufacturing and Service Industries written by Waldemar Karwowski and published by CRC Press. This book was released on 2010-06-24 with total page 1252 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume is concerned with the human factors, ergonomics, and safety issues related to the design of products, processes, and systems, as well as operation and management of business enterprises in both manufacturing and service sectors of contemporary industry. The book is organized into ten sections that focus on the following subject matters:

Download or read book The SAGE Encyclopedia of Economics and Society written by Frederick F. Wherry and published by SAGE Publications. This book was released on 2015-09-01 with total page 1969 pages. Available in PDF, EPUB and Kindle. Book excerpt: Economics is the nexus and engine that runs society, affecting societal well-being, raising standards of living when economies prosper or lowering citizens through class structures when economies perform poorly. Our society only has to witness the booms and busts of the past decade to see how economics profoundly affects the cores of societies around the world. From a household budget to international trade, economics ranges from the micro- to the macro-level. It relates to a breadth of social science disciplines that help describe the content of the proposed encyclopedia, which will explicitly approach economics through varied disciplinary lenses. Although there are encyclopedias of covering economics (especially classic economic theory and history), the SAGE Encyclopedia of Economics and Society emphasizes the contemporary world, contemporary issues, and society. Features: 4 volumes with approximately 800 signed articles ranging from 1,000 to 5,000 words each are presented in a choice of print or electronic editions Organized A-to-Z with a thematic Reader's Guide in the front matter groups related entries Articles conclude with References & Future Readings to guide students to the next step on their research journeys Cross-references between and among articles combine with a thorough Index and the Reader's Guide to enhance search-and-browse in the electronic version Pedagogical elements include a Chronology of Economics and Society, Resource Guide, and Glossary This academic, multi-author reference work will serve as a general, non-technical resource for students and researchers within social science programs who seek to better understand economics through a contemporary lens.

Download or read book Quality Management for Competitive Advantage in Global Markets written by Saiz-Álvarez, José Manuel and published by IGI Global. This book was released on 2020-09-04 with total page 297 pages. Available in PDF, EPUB and Kindle. Book excerpt: Quality should be treated as a culture of success in the market. Enterprises focused on quality will survive in the long term in this new environment because quality is what may create a real and robust link between a company and its clients, and these clients should always be considered the heart of any business; without them, there is neither option nor sense to continue any activity in a company. Quality Management for Competitive Advantage in Global Markets is an essential reference source that discusses the importance of quality practices and global market practices. With research that allows practitioners to improve their understanding of the strategic role of quality in the information and knowledge society, it focuses on describing a global economy formed by networks, organizations, teams, workgroups, information systems, and finally, actors in networked environments. Featuring research on topics such as consumer satisfaction, human capital, and quality management, the target audience of this book is composed of professionals and researchers working in the field of information and knowledge management in various disciplines including library, information and communication sciences, administrative sciences and management, education, adult education, sociology, computer science, and information technology. Moreover, the book provides insights and supports executives concerned with the management of expertise, knowledge, information, and organizational development in different types of work communities and environments.

Download or read book Cytogenetic Laboratory Management written by Susan Mahler Zneimer and published by John Wiley & Sons. This book was released on 2016-11-21 with total page 844 pages. Available in PDF, EPUB and Kindle. Book excerpt: Cytogenetic Laboratory Management Cytogenetic Laboratory Management Chromosomal, FISH and Microarray-Based Best Practices and Procedures Cytogenetic Laboratory Management: Chromosomal, FISH and Microarray-Based Best Practices and Procedures is a practical guide that describes how to develop and implement best practice processes and procedures in the genetic laboratory setting. The text first describes good laboratory practices, including quality management, design control of tests, and FDA guidelines for laboratory-developed tests, and preclinical validation study designs. The second focus of the book is on best practices for staffing and training, including cost of testing, staffing requirements, process improvement using Six Sigma techniques, training and competency guidelines, and complete training programs for cytogenetic and molecular genetic technologists. The third part of the text provides stepwise standard operating procedures for chromosomal, FISH and microarray-based tests, including preanalytic, analytic, and postanalytic steps in testing, which are divided into categories by specimen type and test type. All three sections of the book include example worksheets, procedures, and other illustrative examples that can be downloaded from the Wiley website to be used directly without having to develop prototypes in your laboratory. Providing a wealth of information on both laboratory management and molecular and cytogenetic testing, Cytogenetic Laboratory Management will be an essential tool for laboratorians worldwide in the field of laboratory testing and genetic testing in particular. This book gives the essentials of: Developing and implementing good quality management programs in laboratories Understanding design control of tests and preclinical validation studies and reports FDA guidelines for laboratory-developed tests Use of reagents, instruments, and equipment Cost of testing assessment and process improvement using Six Sigma methodology Staffing training and competency objectives Complete training programs for molecular and cytogenetic technologists Standard operating procedures for all components of chromosomal analysis, FISH, and microarray testing of different specimen types This volume is a companion to Cytogenetic Abnormalities: Chromosomal, FISH and Microarray-Based Clinical Reporting. The combined volumes give an expansive approach to performing, reporting, and interpreting cytogenetic laboratory testing and the necessary management practices, staff and testing requirements.

Download or read book Service Orientation in Holonic and Multi Agent Manufacturing and Robotics written by Theodor Borangiu and published by Springer. This book was released on 2013-02-15 with total page 412 pages. Available in PDF, EPUB and Kindle. Book excerpt: The book covers four research domains representing a trend for modern manufacturing control: Holonic and Multi-agent technologies for industrial systems; Intelligent Product and Product-driven Automation; Service Orientation of Enterprise’s strategic and technical processes; and Distributed Intelligent Automation Systems. These evolution lines have in common concepts related to service orientation derived from the Service Oriented Architecture (SOA) paradigm. The service-oriented multi-agent systems approach discussed in the book is characterized by the use of a set of distributed autonomous and cooperative agents, embedded in smart components that use the SOA principles, being oriented by offer and request of services, in order to fulfil production systems and value chain goals. A new integrated vision combining emergent technologies is offered, to create control structures with distributed intelligence supporting the vertical and horizontal enterprise integration and running in truly distributed and global working environments. The service value creation model at enterprise level consists into using Service Component Architectures for business process applications, based on entities which handle services. In this componentization view, a service is a piece of software encapsulating the business/control logic or resource functionality of an entity that exhibits an individual competence and responds to a specific request to fulfil a local (product) or global (batch) objective. The service value creation model at enterprise level consists into using Service Component Architectures for business process applications, based on entities which handle services. In this componentization view, a service is a piece of software encapsulating the business/control logic or resource functionality of an entity that exhibits an individual competence and responds to a specific request to fulfil a local (product) or global (batch) objective.

Download or read book Your Customers Perception of Quality written by Baboo Kureemun and published by CRC Press. This book was released on 2011-04-25 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: Providing the insight and tools needed to improve the perception your customers have about the quality of your product or service, Your Customers' Perception of Quality: What It Means to Your Bottom Line and How to Control It introduces a ground-breaking model for measuring the impact of quality perception on your bottom line. Allowing you to look

Download or read book The Art of Consultative Selling in IT written by Venkatesh Upadrista and published by CRC Press. This book was released on 2017-07-27 with total page 162 pages. Available in PDF, EPUB and Kindle. Book excerpt: If IT companies seek to differentiate themselves from the competition, they must turn to consultative selling. Consultative selling is analyzing the needs and challenges of your customers and selling unique services that enable your customers to reduce costs, increase profits, and improve overall business performance. The Art of Consultative Sellin