Download or read book Customer Relationship Management written by Federico Rajola and published by Springer Science & Business Media. This book was released on 2013-03-19 with total page 177 pages. Available in PDF, EPUB and Kindle. Book excerpt: Companies and financial institutions are employing operational information systems in an efficient way. While they have consolidated a strong level of knowledge in management information systems, there is still a lack of knowledge on the right way to apply customer relationship management (CRM) systems under a business perspective. Most of the companies are still having problems in evaluating how CRM can meet with the expected results. The level of complexity is perceived both under a technological and organizational point of view. A complete innovation process and heavy change management initiatives should be ensured in order to have effective and successful systems. This book offers a solid theoretical and practical perspective on how to face CRM projects, describing the most appropriate technologies and organizational issues that have to be considered. Some explaining cases have been included as well.

Download or read book Information Systems People Organizations Institutions and Technologies written by Alessandro D'Atri and published by Springer Science & Business Media. This book was released on 2009-10-03 with total page 576 pages. Available in PDF, EPUB and Kindle. Book excerpt: The ItAIS (http://www.itais.org) is the Italian chapter of the Association for Information Systems (AIS: http://www.aisnet.org) which brings together both individual and institutional members. The Italian chapter has been established in 2003, and since then, it has promoted the exchange of ideas, experiences and knowledge among academics and professionals in Italy, devoted to the development, management, organization and use of Information Systems. The contents of this book are based on a selection of the best papers presented at the Annual Conference of the ItAIS, that has been held in Paris, in December 2008. The book adopts an interdisciplinary approach, recognizing the need to harness a number of different disciplines in both the theory and the practice of information systems. The work here presented is comprehensive and up-to-date in this subject. The contributions to this volume aim to disseminate academic knowledge and might be particularly relevant to practitioners in the field.

Download or read book Organizing for Digital Innovation written by Alessandra Lazazzara and published by Springer. This book was released on 2018-06-29 with total page 297 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book presents a collection of research papers exploring the human side of digital innovation management, with a specific focus on what people say and share on social media, how they respond to the introduction of specific IT tools, and how digital innovations are impacting sustainability and inclusion. Given the plurality of views that it offers, the book is particularly relevant for digital technology users, companies, scientists and governments. The overall spread of digital and technological advances is enhanced or hampered by people’s skills, behaviors and attitudes. The challenge of balancing the digital dimension with humans situated in specific contexts, relations and networks has sparked a growing interest in how people use and respond to digital innovations. The content of the book is based on a selection of the best papers – original double-blind peer-reviewed contributions – presented at the annual conference of the Italian chapter of the AIS, which was held in Milan, Italy, in October 2017.

Download or read book The Recent Evolution of Financial Systems written by Jack Revell and published by Springer. This book was released on 2016-07-27 with total page 311 pages. Available in PDF, EPUB and Kindle. Book excerpt: The financial systems of developed countries are evolving at a faster rate than ever before in the direction of market solutions to all problems, while many securities markets have become global in scope. The thirteen essays in this volume consist of papers read by leading European academics in the fields of banking and finance. The first four chapters deal with the evolution in general terms, while the remaining chapters are concerned with the impact of the changes on different parts of the financial system.

Download or read book Informatica e diritto written by and published by . This book was released on 1990 with total page 962 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Interdisciplinary Aspects of Information Systems Studies written by Alessandro D'Atri and published by Springer Science & Business Media. This book was released on 2008-09-20 with total page 398 pages. Available in PDF, EPUB and Kindle. Book excerpt: Chapters of this book offer a careful selection of the best contributions to the Italian Association for Information Systems (ItAIS) Annual Conference, that took place in Venice, San Servolo Island, in October 2007. The main goal of this book is to disseminate academic knowledge, both theoretical and pragmatic, in the information systems community. Recognizing the relevance of many different disciplines, the book takes an interdisciplinary approach to the subject of information systems, thus providing a comprehensive and current coverage of this important area. ItAIS (http://www.itais.org) is the Italian chapter of the Association for Information Systems (http://www.aisnet.org). It was established in 2003 and has since been promoting the exchange of ideas, experience and knowledge among both academics and professionals committed to the development, management, organization and use of information systems.

Download or read book Customer Relationship Management in the Financial Industry written by Federico Rajola and published by Springer Science & Business Media. This book was released on 2014-07-08 with total page 187 pages. Available in PDF, EPUB and Kindle. Book excerpt: An integrated view of IT and business processes through extended IT governance allows financial institutions to innovate operations which improve business and organizational performance. However, financial institutions still face challenges with CRM systems in delivering expected results due to lack of complete business integration. Increased exchange of knowledge between customers and the amount of such data available is steadily becoming a challenge for companies, especially in extending internal systems to global information systems with the purpose to collect and update data on a global scale. In this book, Prof. Rajola analyses different aspects of CRM systems taking both an organizational and a technological perspective. He adopts a theoretical framework to unpack issues associated with the need for companies to integrate operations and business processes. The emphasis is then drawn to development of effective CRM (and CRM 2.0) initiatives by making use of illustrative case studies of successful CRM systems implementation in the financial industry. The framework adopted in this book can be used by both scholars and managers to evaluate the interdependencies between operations, business processes, and CRM systems. .

Download or read book Digital Transformation and Knowledge Management written by Lucia Marchegiani and published by Routledge. This book was released on 2021-03-21 with total page 220 pages. Available in PDF, EPUB and Kindle. Book excerpt: Knowledge capital is at the core of the socio-economic global system. Profit and not-for profit firms, institutions, and organizations, in general, face unique opportunities and threats related to knowledge management. Digital technologies and digital transformation offer a wide array of opportunities for value creation. At the same time, organizations need to foster newer, faster, and more dynamic ways of mobilizing and managing knowledge. Emerging trends, such as artificial intelligence, collective intelligence, agile methodologies, open innovation, and co-creation enable new business models and managerial paradigms that need to be understood and conceptualized. This book offers an extensive overview of the most recent trends in knowledge management and the most advanced theoretical approaches, while, at the same time, providing a wide array of case studies and evidence-based knowledge management practices. It takes into account the interrelation between ICT and knowledge management challenges, in terms of human/non-human interactions, which requires extraordinary organizational change and renewal. Further, the book presents an up-to-date examination of and guidance for the implementation of knowledge management in an era of unprecedented human/non-human interaction. The book conveys the results of more than a decade of research and applied experience in the field of knowledge management carried out by the author. It is intended not only for students and academics but also for managers and practitioners who are interested in deepening their understanding of knowledge and learning.

Download or read book Rationalizing Administrative Processes in Terms of Efficacy Efficiency and Cost Effectiveness written by Silvio Modina and published by Giuffrè Editore. This book was released on 2008 with total page 26 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Methods and Technologies for Learning written by G. Chiazzese and published by WIT Press. This book was released on 2005-03-04 with total page 649 pages. Available in PDF, EPUB and Kindle. Book excerpt: For more than a decade the rapid growth of ICT and its use in education have generated a lot of changes in traditional educational structures as well as interest in defining new models for designing advanced learning solutions. This book provides an overview of international perspectives regarding the latest innovations and results in different fields of education. In particular, it is addressed to all those who are interested in exploring methodologies and extending their knowledge of current research in education and training technologies. The wide variety of contributions provides an interesting and useful account of some of the major issues and controversies facing researchers, academicians, professors, educational scientists and technologists in most of the educational contexts in which ICT is applied. Over 90 papers are featured and these are divided under headings including: Online Education and Training; Innovative Teaching and Learning Technologies; Collaborative Learning Environments; Navigation Strategies and Comprehension; Mobile Learning; Quality Issues of Distance Learning Processes; Knowledge Management and E-learning; Learning Technologies for Primary and Secondary Schools; Educational System for People with Special Needs.

Download or read book Improving Business Reporting written by Giovanni Frattini and published by Giuffrè Editore. This book was released on 2007 with total page 846 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Information Systems in Healthcare written by Rosanna Spanò and published by Cambridge Scholars Publishing. This book was released on 2020-05-04 with total page 127 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book looks at the pressing issue of the contribution of information systems (IS) to the healthcare field. It examines the potential of IS to change management processes in complex organizations, before addressing more specific concerns relating to the healthcare domain. It then looks at the increasing demand for accountability and the struggle of management accounting systems in pursuing cost effectiveness and quality, in turn signalling how and why IS have the potential and power to re-shape the healthcare context. In so doing, the book offers a fresh and wholly encompassing look at the future of healthcare in the digital area, providing a base for reflection to practitioners and policymakers.

Download or read book Agile Information Systems written by Kevin C. Desouza and published by Routledge. This book was released on 2007 with total page 323 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Editor, Kevin Desouza, has organized the chapters under three categories: discussion of the concept of agile information systems (i.e. defining agile information management, its attributes, antecedents, consequences, etc.) discussion of information systems within the context of agility (i.e., descriptions of agile information systems and their attributes, how to build agile information systems, etc.) discussion of organizational management issues in the context of agile information systems (i.e., how to prepare the organization for agile information systems, management of agile information systems for improved organizational performance, etc.). This is the first book to address the hot topic of agile information systems. Contributions break new ground and provide concrete applications for practice. Contributors include highly respected academics from around the world

Download or read book Management of the Interconnected World written by Alessandro D'Atri and published by Springer Science & Business Media. This book was released on 2010-07-27 with total page 535 pages. Available in PDF, EPUB and Kindle. Book excerpt: * Joey F. George I was honored to be asked to open the VI Conference of the Italian Chapter of the Association for Information Systems (ItAIS), held in Olbia, on the Costa Smeralda of Sardinia, Italy, in October 2009. Over 90 research papers were presented over two days, and over 120 people attended the conference. Each day, five par- lel sessions featured papers on diverse information systems topics. Session themes included Information and Knowledge Management; Organizational Change and Impact of ICT; IS Quality, Metrics and Impact; E-Justice and Ethics of Information Systems; Information Systems Development and Design Methodo- gies; E-Services in Public and Private Sectors; Innovation Transfer of IT Research Projects; the Strategic Role of Information Systems; Accounting Management and Information Systems; Human Computer Interaction; and Emerging Issues in a Globalized and Interconnected World. The majority of attendees were from Italy, which would be expected for a meeting of the Italian Chapter of AIS. However, as much as 30% of participants came from elsewhere, from other parts of Europe to be sure, but also from as far away as Nigeria, Mexico and Australia. That the conference was so decidedly international provides support for the 2009 con- rence theme, “Achieving Fusion in the Interconnected World. ” Amid lively d- cussion and intellectual exchanges, professional networks were extended well beyond the Costa Smeralda and new connections and friendships were made.

Download or read book Advancing the Service Sector with Evolving Technologies Techniques and Principles written by Wang, John and published by IGI Global. This book was released on 2012-01-31 with total page 390 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book discusses the application of information systems to service creation, modeling, and evolution, covering foundational concepts and innovations in service management, service-oriented computing, strategic information systems, and Web services"--Provided by publisher.

Download or read book Nozioni di Informatica written by Carlo Sansotta and published by Lulu.com. This book was released on 2011-11-02 with total page 458 pages. Available in PDF, EPUB and Kindle. Book excerpt: Una guida sintetica al mondo dell'informatica per i corsi di studio universitario ad indirizzo biomedico. Con le recenti riforme universitarie, l'informatica è diventata sempre più presente (per non dire obbligatoria) praticamente in tutti corsi di studio. Mentre chi si iscrive ad un corso tecnico (fisica, ingegneria, informatica, ...) in genere è dotato di una sua preparazione di base sull'argomento, sia per passione personale sia per propensione mentale, lo stesso non può dirsi per i corsi di laurea ad indirizzo biomedico ed è sempre più sentita la necessità di una guida semplice nel linguaggio ma completa che consenta al lettore di prendere familiarità con un mondo che fino a qualche tempo addietro era regno di "addetti ai lavori in camice bianco". Attraverso un percorso ragionato, il lettore viene portato a conoscere l'hardware, il software, le reti, le principali categorie di applicazioni sul web, la terminologia in uso e le procedure che, oggigiorno, sono parte integrante della vita quotidiana.

Download or read book Global Perspectives on Small and Medium Enterprises and Strategic Information Systems International Approaches written by Bharati, Pratyush and published by IGI Global. This book was released on 2010-04-30 with total page 410 pages. Available in PDF, EPUB and Kindle. Book excerpt: Small and medium-sized enterprises (SMEs) play a critical role in rejuvenating and sustaining the modern economy, generating substantial employment and serving as important innovation engines for the global economy. Global Perspectives on Small and Medium Enterprises and Strategic Information Systems: International Approaches aims to spread research conducted on SMEs internationally and place it at the disposal of academics, practitioners, consultants, the vendor community, and policymakers. The goal of this book is to highlight the challenges faced by SMEs and how they are coping with the adverse environment through skillful use of IT and technologies such as Web 2.0, Enterprise Resource Planning (ERP), e-commerce, open source software, Business Process Digitization (BPD), and other emerging technologies.