Download or read book Serving Your Spanish speaking Customers Workshop written by Yolanda J. Cuesta and published by . This book was released on 2008 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: Between January and March of 2008, the Nebraska Library Commission presented this workshop at various locations throughout Nebraska. Using materials prepared by WebJunction and Yolanda Cuesta, each workshop addressed challenges faced by the Hispanic/Latino population, different ways librarians could reach out to Spanish-speaking users, building support for working with Spanish-speaking customers and marketing these services.
Download or read book Survival Spanish for Customer Service written by Myelita Melton and published by SpeakEasy Spanish. This book was released on 2006 with total page 136 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book is for professionals involved in all areas of retail sales with no previous experience in the Spanish language. It's also a great tool if you want to brush up on the Spanish you learned in high school or college. Learning Spanish you can use on the job will empower you to provide better service to the nation's increasing number of loyal Hispanic customers. It will also help you instill trust and build valuable, long-lasting relationships."--Back cover
Download or read book Hoy written by and published by . This book was released on 1972 with total page 80 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Demonstrating Results written by Rhea Joyce Rubin and published by American Library Association. This book was released on 2006 with total page 190 pages. Available in PDF, EPUB and Kindle. Book excerpt: I became a librarian because of my interest in how reading affects people, how it can lead to insights and help people transform their lives...library services and materials help them in their efforts to change and grow. Outcome measurement can assess how well libraries do that.—Rhea Joyce Rubin from the Preface Library services and programs that not only meet goals but can also demonstrate these results are more likely to secure repeat funding. By evaluating and presenting outcomes, libraries can document the positive work they do in a concrete way and gain financial support. According to Planning for Results expert Rubin, outcome measurement lets libraries evaluate how they affect their users' quality of life. This latest addition to the PLA-sponsored Results Series uses familiar task breakdowns along with key terms in a step-by-step, service-oriented format so that readers can master the outcome measurement process as they: Enhance library programs using evaluation techniques Use and customize the 14 step-by-step workforms to address unique needs Gather and interpret statistically accurate data to demonstrate outcomes Measure, evaluate, and present outcomes to attract funding Applying these concepts in examples and in two running case studies, an Internet class for seniors, and a teen mother-tutoring program brings the model to life. The "Toolkit" includes tips on creating evaluations, coding data, and selecting a sample. By assessing the impact of services in users' lives, public library directors and program managers demonstrate to funding bodies their accountability and the effectiveness of programs, thus positioning their libraries to secure maximum funding.
Download or read book Spanish for Customer Service Workers written by Antonio Del Torro and published by CreateSpace. This book was released on 2014-08-28 with total page 34 pages. Available in PDF, EPUB and Kindle. Book excerpt: Do you feel that not knowing Spanish is holding you back at work? Are you tired of relying on others to communicate a simple message? It's time to learn workplace Spanish! Unlike many Spanish language books that try and teach you everything about Spanish, this book just teaches you what you need to survive in the workplace. Each book in the Spanish for the Workplace series includes basic instructions on pronunciation, tips for learning, power phrases you needed to know at work, and 500 power words for each job. Minute Help Press is building a library of books for people with only minutes to spare.
Download or read book Latina Style written by and published by . This book was released on 2002 with total page 628 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Hispanic Marketing Public Relations written by Elena del Valle and published by . This book was released on 2005 with total page 468 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Customer Service Training for Healthcare Professionals spanish Edition written by Insight Consulting International Group and published by Insight Consulting International. This book was released on 2018-12-10 with total page 114 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer Service Training for Healthcare Professionals is Spanish for students, interns, and employees that are entering the healthcare workforce and work with patients in hospitals, clinics, medical centers, or long-term care facilities. In the United States, there are an increasing number of Spanish-speaking patients that are entering the healthcare system every year. There are also a growing number of Hispanics primarily Spanish speaking health professionals. According to the Bureau of Labor, Statistics healthcare is the largest employer in the United States, and employment of healthcare occupations is projected to grow 18 percent from 2018 to 2026, much faster than the average for all occupations, adding about 2.4 million new jobs. The book is unique and includes; group activities, self-assessments, and customer service questionnaires to reinforce the customer service principles and techniques. The healthcare techniques and strategies help healthcare workers create positive patient experiences and customer satisfaction. Healthcare professionals will learn to effectively communicate, greet patients, schedule appointments, and work in healthcare teams. Healthcare professional develop identification systems to avoid medical errors and HIPAA violations and fines. The CARE acronym is the characteristics and qualities of healthcare professionals. The CARE skills helps employees determine and meet patients' needs and concerns. People who work with or take care of patients identify and understand personality types and kinds of customer behaviors to solve problems and handle complaints quickly. Healthcare professionals develop relationship building skills to improve patient interaction and provide patient centered care. Excellent customer service is linked to patient satisfaction, patient referrals, promotions and pay increases. Since, the Affordable Care Act (ACA) individuals have more options in selecting their physician and healthcare coverage. Healthcare is a business and to remain competitive healthcare providers and facilities are seeking employees that can provide great customer service, and boosts revenue and patient satisfaction.
Download or read book Library Services for Immigrants and New Americans written by Jennifer Koerber and published by Bloomsbury Publishing USA. This book was released on 2018-05-09 with total page 109 pages. Available in PDF, EPUB and Kindle. Book excerpt: Wondering what your library can do for your community's immigrant population? This book is replete with resources, tips, and suggestions providing valuable guidance to librarians who want to better serve this still-growing part of America's population. This up-to-date guide to developing and implementing a wide variety of services to immigrants and new Americans focuses on the practical steps of creating and promoting programs. Illustrated by success stories in libraries throughout the country, the book discusses both traditional (ESOL and citizenship classes) and transformative (legal aid and workforce development) programs and services in terms of size, type, and local political climate (e.g., sanctuary cities) at a variety of public libraries as well as in select school libraries. As changes unfold in regard to how the federal government and local communities view and treat immigrants and new Americans in their midst, this topic deserves a fresh take from the profession. The author meets that need, providing practical ideas that range from creating more accessible websites and improving wayfaring and customer service in order to overcome cultural roadblocks to dealing with backlash in communities as libraries extend outreach and partnership-building goals.
Download or read book NIAAA Information Feature Service written by National Institute on Alcohol Abuse and Alcoholism (U.S.) and published by . This book was released on 1979 with total page 376 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book NIAAA Information and Feature Service written by and published by . This book was released on 1979 with total page 8 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Handbook of Clinical Psychology Volume 1 written by Michel Hersen and published by John Wiley & Sons. This book was released on 2008-01-09 with total page 937 pages. Available in PDF, EPUB and Kindle. Book excerpt: Handbook of Clinical Psychology, Volume 1: Adults provides comprehensive coverage of the fundamentals of clinical psychological practice for adults from assessment through treatment, including the innovations of the past decade in ethics, cross cultural psychology, psychoneuroimmunology, cognitive behavioral treatment, psychopharmacology, and geropsychology.
Download or read book Financial Services and General Government Appropriations for 2011 Part 3 111 2 Hearings written by and published by . This book was released on 2010 with total page 576 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book The Bilingual Counselor s Guide to Spanish written by Roberto Swazo and published by Routledge. This book was released on 2013-07-18 with total page 213 pages. Available in PDF, EPUB and Kindle. Book excerpt: Designed specifically with mental health professionals in mind, The Bilingual Counselor’s Guide to Spanish is perfect for counselors interested in expanding their client base and language skill set. Featuring terminology and cultural phrases specific to the mental health profession, this text offers an easy introduction to both the Spanish language and interfacing with Spanish-speaking clients in a counseling setting. Sections of useful and practical vocabulary are followed by ¡Practique! sections, which enable to reader to put his or her developing skills to use. These sections are augmented by case studies in English and Spanish, as well as brief overviews of Latino history, customs, and social manners that will greatly enhance any counselor’s depth of interaction with Spanish-speaking clients. For counselors who want to communicate with the large and rapidly expanding population of Spanish speakers in the United States, or for those who are simply interested in developing or improving their Spanish-language skills, The Bilingual Counselor’s Guide to Spanish is the place to start.
Download or read book Partnerships and Collaborations in Public Library Communities Resources and Solutions written by Ellis, Karen and published by IGI Global. This book was released on 2011-12-31 with total page 255 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book shows how partnerships can be cultivated through projects, programming, funding, and extending the library's presence through unique avenues, offering librarians a better understanding of what might be possible for their situational requirements and limitations"--Provided by publisher.
Download or read book Inside Outside and Online written by Chrystie Hill and published by American Library Association. This book was released on 2009-01-01 with total page 194 pages. Available in PDF, EPUB and Kindle. Book excerpt: Whatever your role, and whatever size or type of library, the principles outlined here can support anyone working to build a strong community of engaged, interested, and satisfied library users.
Download or read book Billboard written by and published by . This book was released on 2000-04-22 with total page 88 pages. Available in PDF, EPUB and Kindle. Book excerpt: In its 114th year, Billboard remains the world's premier weekly music publication and a diverse digital, events, brand, content and data licensing platform. Billboard publishes the most trusted charts and offers unrivaled reporting about the latest music, video, gaming, media, digital and mobile entertainment issues and trends.
