Download or read book Serviceology for Smart Service System written by Yuriko Sawatani and published by Springer. This book was released on 2016-10-05 with total page 400 pages. Available in PDF, EPUB and Kindle. Book excerpt: Services are key activities in a globalized economy and they also underlie the quality of life of local residents. The advanced work presented in this book was selected from the proceedings of the Third International Conference on Serviceology (ICServ2015), held July 7–9, 2015, in San Jose, CA, USA. The conference was supported by the Society for Serviceology. The society was established in 2012 in Japan to explore the scientific systematization of services and to promote technological developments for solutions to industrial issues. This book provides a useful general guide to the state of the art in the theory and practice of services. It can also serve as a valuable reference book for researchers in a wide range of fields from engineering to marketing and economics.

Download or read book Serviceology for Services written by Takeshi Takenaka and published by Springer Nature. This book was released on 2020-02-19 with total page 313 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book constitutes the refereed proceedings of the 7th International Conference on Serviceology for Services, held in Osaka, Japan, in March 2020. The 16 full papers and 3 short papers presented in this volume were carefully reviewed and selected from 58 submissions. The papers are organized around the following topics: hospitality management; service innovation and employee engagement; service marketing and consumer behavior; customer experience and service design; service engineering and implementation.

Download or read book Exploring Service Science written by Gerhard Satzger and published by Springer. This book was released on 2018-09-12 with total page 421 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book constitutes the proceedings of the 9th International Conference on Exploring Services Science, IESS 2018, held in Karlsruhe, Germany, in September 2018. The 30 papers presented in this volume were carefully reviewed and selected from 67 submissions. The book is structured in six parts, each featuring contributions describing current research in a particular domain of service science: Service Design and Innovation; Smart Service Processes; Big Data in Services; Service Topics Open Exploration; Design Science Research in Services. The book offers an extended, ICT-focused vision on services and addresses multiple relevant aspects, including underlying business models, the necessary processes and technological capabilities like big data and machine learning. The academic work showcased at the conference should help to advance service science and its application in practice.

Download or read book Improving Processes and Outcomes in Digital Learning Environments written by Andreas Janson and published by kassel university press GmbH. This book was released on 2020-06-24 with total page 427 pages. Available in PDF, EPUB and Kindle. Book excerpt: Digital learning is enabling new and innovative approaches to learning in different domains. The rapid development of technology makes digital learning ubiquitous and offers more self-directed ways of learning. However, digital learning also comes with disadvantages such as poor learning outcomes that have to be addressed systematically. A promising approach is to put the understanding and scaffolded design of digital learning processes at the center. Andreas Janson presents approaches for scaffolding digital learning processes for the domains of higher education and vocational training. These approaches are based on a holistic understanding of learning processes in digital environments. The empirical evaluations show that learning processes are critical for learning outcomes in digital environments. Finally, the results from field experiments show that the scaffolding of a digital learning process enables for better learning outcomes. The book targets researchers, lecturers, and students in information systems, business administration, and educational technology. The book provides insights for practitioners concerned with the development of education and training.

Download or read book Advances in Engineering Networks written by Rodolfo de Castro and published by Springer Nature. This book was released on 2020-09-09 with total page 343 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book highlights some of the latest research advances and cutting-edge analyses of real-world case studies on Industrial Engineering and Operations Management from diverse international contexts, while also identifying business applications for the latest findings and innovations in operations management and the decision sciences. It gathers a selection of the best papers presented at the XXII International Conference on Industrial Engineering and Industrial Management, which was promoted by ADINGOR (Asociación para el Desarrollo de la Ingeniería de Organización) and held at the Escola Politècnica Superior of the Universitat de Girona, Spain, on July 12th and 13th, 2018.

Download or read book Applied Soft Computing and Communication Networks written by Sabu M. Thampi and published by Springer Nature. This book was released on 2020-04-30 with total page 268 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book constitutes best selected research papers presented at the International Applied Soft Computing and Communication Networks (ACN 2019) held in Trivandrum, Kerala, India during December 18 – 21, 2019. The papers are organized in topical sections on real time and multimedia communications, security and privacy, network management and software-defined networks, Internet of Things (IoT) and cyber-physical systems, intelligent distributed systems, mobile computing and vehicle communications, surveillance networks and visual intelligence, and emerging topics. The book is a reference for researchers and scientists engaged in various fields of intelligent systems.

Download or read book Determining key research areas for healthier diets and sustainable food systems in Viet Nam written by Jessica E. Raneri and published by Intl Food Policy Res Inst. This book was released on 2019-10-10 with total page 127 pages. Available in PDF, EPUB and Kindle. Book excerpt: Vietnamese food systems are undergoing rapid transformation, with important implications for human and environmental health and economic development. Poverty has decreased, and diet quality and undernutrition have improved significantly since the end of the Doi Moi reform period (1986-1993) as a result of Viet Nam opening its economy and increasing its regional and global trade. Yet poor diet quality is still contributing the triple burden of malnutrition, with 25 percent stunting among children under age 5, 26 percent and 29 percent of women and children, respectively, anemic, and 21 percent of adults overweight. Agricultural production systems have shifted from predominantly diverse smallholder systems to larger more commercialized and specialized systems, especially for crops, while the ‘meatification’ of the Vietnamese diet is generating serious trade-offs between improved nutrition and sustainability of the Vietnamese food systems. The food processing industry has developed rapidly, together with food imports, resulting in new and processed food products penetrating the food retail outlets, trending towards an increase in the Westernized consumption patterns that are shifting nutrition-related problems towards overweight and obesity and, with it, an increase of non-communicable disease-related health risks. While regulatory policies exist across the food system, these are not systematically implemented, making food safety a major concern for consumers and policy makers alike. Where data exists, it is not easy to aggregate with data from across food system dimensions, making it difficult for Viet Nam to make an informed analysis of current and potential food system trade-offs. In our research, we reviewed existing literature and data, and applied a food systems framework to develop an initial food systems profile for Viet Nam and to identify a comprehensive set a of research questions to fill current data gaps identified through the review. Insights on these would provide the comprehensive evidence needed to inform policy makers on how to develop new food systems policies for Viet Nam, and further refine and improve existing policies to achieve better quality diets and more sustainable food systems in Viet Nam. Based on these, we then engaged with stakeholders to develop research priorities in the Viet Nam context and identified 25 priority research questions. This paper aims to stimulate such reflections by clearly outlining key areas for research, government policy, and development programs on priority investment to build the evidence base around inclusive food systems interventions that aim to result in healthier diets and more sustainable food systems for Viet Nam

Download or read book Business Modeling and Software Design written by Boris Shishkov and published by Springer. This book was released on 2018-06-29 with total page 468 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book constitutes the proceedings of the 8th International Symposium on Business Modeling and Software Design, BMSD 2018, held in Vienna, Austria, in July 2018. The 14 full papers and 21 short papers selected for inclusion in this book deal with a large number of research topics: (i) Some topics concern Business Processes (BP), such as BP modeling / notations / visualizations, BP management, BP variability, BP contracting, BP interoperability, BP modeling within augmented reality, inter-enterprise collaborations, and so on; (ii) Other topics concern Software Design, such as software ecosystems, specification of context-aware software systems, service-oriented solutions and micro-service architectures, product variability, software development monitoring, and so on; (iii) Still other topics are crosscutting with regard to business modeling and software design, such as data analytics as well as information security and privacy; (iv) Other topics concern hot technology / innovation areas, such as blockchain technology and internet-of-things. Underlying with regard to all those topics is the BMSD’18 theme: Enterprise Engineering and Software Engineering - Processes and Systems for the Future.

Download or read book Handbook of Research on the Platform Economy and the Evolution of E Commerce written by Ertz, Myriam and published by IGI Global. This book was released on 2021-10-15 with total page 554 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the past two decades, research on electronic commerce and platforms has thrived. Tremendous academic research has been conducted on this specific concept. Over the last decade, with the rise of applications and mobile technology, that stream of research has extended to the collaborative economy, more colloquially known as the sharing economy. The commonality between e-commerce and collaborative consumption being that they both occur online and rely predominantly on platforms. The Handbook of Research on the Platform Economy and the Evolution of E-Commerce is a comprehensive reference book offering a holistic perspective of the platform economy by connecting the e-commerce and collaborative economy streams into a common framework. As such, this integrated perspective offers a clearer understanding of the key trends in research and in managerial action, as well as an agenda for future studies and practice. This handbook emphasizes how the digital transition will create an increased merging between physical and digital activities, as well as the challenges and opportunities pertaining to this trend. Covering topics including sharing economy, Marketing 4.0, and digital applications, this book is essential for marketers, managers, executives, students, researchers, and academicians.

Download or read book Microfinance and Its Impact on Entrepreneurial Development Sustainability and Inclusive Growth written by Das, Ramesh Chandra and published by IGI Global. This book was released on 2018-06-15 with total page 385 pages. Available in PDF, EPUB and Kindle. Book excerpt: Microfinance is a broad variety of services, such as microcredit, for entrepreneurs and small businesses lacking access to banking and other financial services. As many smaller businesses and entrepreneurs may not be able to secure credit services, many microfinance promoters believe that it encourages entrepreneurial activities and inclusive growth. Microfinance and Its Impact on Entrepreneurial Development, Sustainability, and Inclusive Growth is an essential resource that empirically explores the role of microfinance in entrepreneurship development and the operational sustainability of microfinance institutions. It also highlights the impact of microfinance on entrepreneurship development in different countries and regions. Featuring coverage on a broad range of topics such as risk management, women entrepreneurship, and strategic management, this book provides essential research for entrepreneurs, business managers, policy makers, researchers in the field of finance, and business professionals seeking relevant research on microfinance systems.

Download or read book Serviceology for Services written by Masaaki Mochimaru and published by Springer. This book was released on 2014-05-16 with total page 356 pages. Available in PDF, EPUB and Kindle. Book excerpt: Services are key activities in the globalization of the economy and also underlie the quality of life of local residents. The advanced work presented in this book was selected from the proceedings of the First International Conference on Serviceology (ICServ2013), held October 16–18, 2013 in Tokyo. This book provides a useful overall guide to the state of the art in theory and practice of services for researchers in various fields, including engineering, marketing, economics, and others. This work also facilitates the scientific systematization of services and promotes technological developments for solutions of industrial issues.

Download or read book Serviceology for Designing the Future written by Takashi Maeno and published by Springer. This book was released on 2016-09-18 with total page 603 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides a useful overall guide to the state of the art in theory and practice of services. It can also serve as a reference book for researchers in various fields, including engineering, marketing, economics, and other disciplines. Advanced works presented here were selected from the proceedings of the Second International Conference on Serviceology (ICServ2014), held September 14–16, 2014. This book helps readers to understand serviceology, which tackles with a broad range of services, the globalization of the economy and also enhances the quality of life of local residents.

Download or read book Serviceology for Services written by Yoshinori Hara and published by Springer. This book was released on 2017-06-30 with total page 237 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book constitutes the refereed proceedings of the 5th International Conference on Serviceology for Services, held in Vienna, Austria, in July 2017. The 21 full papers and one tutorial paper presented in this volume were carefully reviewed and selected from 75 submissions. The papers are organized around the following topics: human-centered service; customer satisfaction; service innovation and marketing; service design.

Download or read book Mobile Ad hoc and Sensor Networks written by Liehuang Zhu and published by Springer. This book was released on 2018-03-27 with total page 524 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book constitutes the refereed proceedings of the 13th International Conference on Mobile Ad-hoc and Sensor Networks, MSN 2017, held in Beijing, China, in December 2017. The 39 revised full papers presented were carefully reviewed and selected from 145 submissions. The papers address issues such as multi-hop wireless networks and wireless mesh networks; sensor and actuator networks; vehicle ad hoc networks; mobile social network; delay tolerant networks and opportunistic networking; cyber-physical systems; internet of things; system modeling and performance analysis; routing and network protocols; data transport and management in mobile networks; resource management and wireless QoS provisioning; security and privacy; cross layer design and optimization; novel applications and architectures.

Download or read book Smart Service Systems Operations Management and Analytics written by Hui Yang and published by Springer. This book was released on 2020-11-26 with total page 403 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume offers state-of-the-art research in service science and its related research, education and practice areas. It showcases recent developments in smart service systems, operations management and analytics and their impact in complex service systems. The papers included in this volume highlight emerging technology and applications in fields including healthcare, energy, finance, information technology, transportation, sports, logistics, and public services. Regardless of size and service, a service organization is a service system. Because of the socio-technical nature of a service system, a systems approach must be adopted to design, develop, and deliver services, aimed at meeting end users‘ both utilitarian and socio-psychological needs. Effective understanding of service and service systems often requires combining multiple methods to consider how interactions of people, technology, organizations, and information create value under various conditions. The papers in this volume present methods to approach such technical challenges in service science and are based on top papers from the 2019 INFORMS International Conference on Service Science.

Download or read book Smart Service Management written by Maria Maleshkova and published by Springer. This book was released on 2022-02-10 with total page 227 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book presents the main theoretical foundations behind smart services as well as specific guidelines and practically proven methods on how to design them. Furthermore, it gives an overview of the possible implementation architectures and shows how the designed smart services can be realized with specific technologies. Finally, it provides four specific use cases that show how smart services have been realized in practice and what impact they have within the businesses. The first part of the book defines the basic concepts and aims to establish a shared understanding of terms, such as smart services, service systems, smart service systems or cyber-physical systems. On this basis, it provides an analysis of existing work and includes insights on how an organization incorporating smart services could enhance and adjust their management and business processes. The second part on the design of smart services elaborates on what constitutes a successful smart service and describes experiences in the area of interdisciplinary teams, strategic partnerships, the overall service systems and the common data basis. In the third part, technical reference architectures are presented in detail, encompassing topics on the design of digital twins in cyber physical systems, the communication between entities and sensors in the age of Industry 4.0 as well as data management and integration. The fourth part then highlights a number of analytical possibilities that can be realized and that can constitute or be part of smart services, including machine learning and artificial intelligence methods. Finally, the applicability of the introduced design and development method is demonstrated by considering specific real-world use cases. These include services in the industrial and mobility sector, which were developed in direct cooperation with industry partners. The main target audience of this book is industry-focused readers, especially practitioners from industry, who are involved in supporting and managing digital business. These include professionals working in business development, product management, strategy, and development, ranging from middle management to Chief Digital Officers. It conveys all the basics needed for developing smart services and successfully placing them on the market by explaining technical aspects as well as showcasing practical use cases.

Download or read book Service Engineering for Gastronomic Sciences written by Takeshi Shimmura and published by Springer Nature. This book was released on 2020-06-23 with total page 187 pages. Available in PDF, EPUB and Kindle. Book excerpt: This pioneering book on food study pursues an interdisciplinary approach to service science and the service engineering field. Further, it highlights a range of experiments conducted at actual business sites to verify the effectiveness of the proposed methodologies and theories. In modern society, food study has become more complex, as it involves multiple fields of science. For instance, a long-lived society entails a number of problems for human beings. A balanced intake of nutrients is important for a healthy life, but in many cases, healthy food is not the most enjoyable. As such, it is important for the food industry to provide foods that are both tasty and wholesome, based on the sciences of gastronomy and nutrition. Conventional food study proceeds along the lines of a specific field such as nutrition, agriculture, or gastronomy, though it should be conducted in an interdisciplinary manner. This book covers multifaceted research on food study to respond to today’s societal demands, based mainly on the natural and social sciences. It addresses a wide range of topics, including: food production management using mathematical modeling, operations research, and production engineering; evaluation of food products based on big data analysis; psychological experiments and ethnography; food products based on consumer behavior; organoleptic assessment and health improvement; design of physical dining environments using virtual reality, pedestrian debt recognition (human indoor position measuring), and observation of behavior. Reporting on and assessing many studies conducted at actual business locations, the book offers a unique and highly practical resource.